1,361 Software Support Engineer Jobs in Kolkata

Job Title: Software Engineer Platform & Infrastructure Department: Software Engineering Job Category: Individual Contributor Reporting Structure: Reports To: Manager Software Engineering Reportees: None Peers: Software Engineers, Software Architects Stakeholders: Product Managers Location: Europe (Travel Required) Job Summary: The Software Engineer Platform & Infrastructure is responsible for building and maintaining the foundational systems that enable efficient, secure, and reliable software delivery across the organization. This includes cloud infrastructure automation, CI/CD pipeline development, Kubernetes environments, SDKs, data engineering support, and observability tooling. The engineer collaborates closely with development teams to create performant, developer-friendly platforms for both applications and data systems. Key Responsibilities: Design and implement Infrastructure as Code (IaC) using tools like Terraform, Bicep, and manage Azure cloud and Kubernetes environments. Develop and maintain CI/CD pipelines in Azure DevOps. Implement and manage monitoring and alerting systems (e.g., Prometheus, Grafana, Azure Monitor). Maintain and enhance the internal Developer Portal (Backstage). Build reference or sample applications using C#, TypeScript, or Java. Support data workloads and pipelines (Spark, PySpark) under team guidance. Identify and automate repetitive operational tasks to improve reliability and efficiency. Enhance monitoring and observability for better visibility, reliability, and proactive issue detection. Collaborate with development teams to define requirements, architecture, and specifications. Coach and support teams on DevSecOps best practices and platform utilization. Contribute to improving developer onboarding and maintaining comprehensive platform documentation. Qualifications, Skills, and Competencies: Education: Bachelors degree in Computer Science, Engineering, or a related field. Language: Proficiency in English (spoken and written). Experience: Proven experience as a Software Engineer or Platform Engineer. Technical Proficiency: Strong programming experience in C#, Python, TypeScript, or Angular. Expertise in Azure Cloud, Terraform, and Bicep. Hands-on with Kubernetes, networking, and monitoring tools. Deep understanding of CI/CD pipelines and DevSecOps principles. Exposure or interest in data engineering (Python, PySpark). Soft Skills: Excellent problem-solving, communication, teamwork, and attention to detail. Mindset: Proactive, automation-driven, and collaborative approach to platform engineering. Success Criteria / KPIs: Software Development & Reliability High platform reliability and reproducibility (pipeline success rates, infra drift metrics). Increased automation across delivery processes (manual task reduction). Fewer manual interventions or deployment incidents. Compliance with Service Level Objectives (SLOs). Improved developer satisfaction with platform usability. Collaboration & Communication Active participation in defining platform standards and requirements. Effective collaboration with development and operations teams. Constructive contributions to design reviews and incident postmortems. Code Quality & Best Practices Adherence to coding and infrastructure standards (code review success rate, test coverage). Positive impact on reliability and maintainability (fewer failures, reusable IaC modules, faster builds). Problem Solving & Debugging Efficient incident detection and resolution (MTTR, incident count). Proactive prevention of recurring issues and improvement in system stability. Learning & Growth Continuous learning and implementation of emerging technologies. Tangible skill growth through certifications, trainings, and project impact. Timely Delivery On-time delivery of automation and infrastructure improvements. Minimal delays in development or deployment due to platform dependencies.

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals      Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional

We are looking for an experienced petroleum engineer to monitor oil and gas extraction and ensure all operations run smoothly. Youll design and schedule drilling activities both offshore and onshore. Youll analyze geological data and present results to customers. Your petroleum engineering duties will also include researching new methods of extracting oil and gas and discovering new reservoirs. To complete these tasks successfully, its important to have experience with computer-aided software and great mathematical skills. You should also be able to work effectively as part of a team, as youll collaborate with other engineers and scientists. If youre analytical, detail-oriented and available to travel to different locations on a regular basis, wed like to meet you. Responsibilities Develop plans for oil and gas extraction Use and maintain drilling and fracturing equipment Supervise drillings and extractions Research new ways and new sites for oil and gas extraction Analyze formation of rocks and reservoirs Use computer-aided models to enable drilling Determine budget and requirements of projects Supervise and train technical staff Collaborate with geoscientists and engineers to determine geological features  

Adeeba E-Services Pvt. Ltd. is an International Contact center with operations in India and the US. Since 2014, the company has been providing Telemarketing services to offshore consumers and businesses. With a focus on customer satisfaction and support functions, Adeeba E-Services has established a reputation for trust, accountability, and reliability in its products and technical services. Through continuous research and development, the company has improved its in-house talents and increased productivity day by day. Adeeba E-Services aims to be a one-stop platform for all customer solutions, particularly in IT support systems. We are currently seeking individuals to join our team as Inbound Technical Support Associates for the US Shift. This is an immediate hiring opportunity with a growing company that offers excellent benefits and numerous career advancement opportunities. **Job Profile:** - Handling inbound calls related to printer, router, and antivirus issues from customers - Diagnosing technical problems and providing appropriate solutions - Recommending and selling technical support plans and relevant software to customers **Candidate Profile:** - Minimum 6 months to 1 year of experience in Outbound Tech Support - Ability to effectively close calls - Strong convincing and sales skills - Salary Range: Rs. 15,000-22,000 per month (fixed) + Lucrative Incentives - Shift: US Shift **Benefits and Facilities:** - Fixed Salary credited on the 1st of every month to the Salary Account - Generous incentives on a daily and monthly basis - Immediate spot incentives - 24 leaves per year, compensatory offs, and birthday leaves - No extension of shift timings - Medical benefits - Salary is negotiable for the right candidate - Working Days: 6 days a week If you meet the above criteria and are interested in this opportunity, please contact Priyanka (HR) at 9804149788. Rest assured, all your information will be treated with strict confidentiality in accordance with EEO guidelines.,

As a Software Maintenance Engineer, your role involves collaborating with cross-functional teams to understand application requirements and business objectives for maintenance projects. You will be responsible for analyzing and troubleshooting issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks. Working closely with the testing team, you will identify and address software defects. Your job also includes providing technical assistance and support to end-users, resolving functional and technical queries related to ERP modules. Monitoring application performance, system logs, and scheduled jobs will be crucial to ensure high availability and reliability. Documenting issue resolutions, root causes, and technical procedures is essential to enhance the support knowledge base. Additionally, you will coordinate with development teams for code fixes, enhancements, and deployment activities. Your participation in release validation, patch updates, and version upgrades will be instrumental in ensuring smooth rollout with minimal downtime. - Collaborate with cross-functional teams to understand application requirements and business objectives for maintenance projects. - Analyze and troubleshoot issues in existing ERP applications, ensuring timely resolution of bugs and performance bottlenecks. - Work closely with the testing team to identify and address software defects. - Provide technical assistance and support to end-users, resolving functional and technical queries related to ERP modules. - Monitor application performance, system logs, and scheduled jobs to ensure high availability and reliability. - Document issue resolutions, root causes, and technical procedures to enhance the support knowledge base. - Coordinate with development teams for code fixes, enhancements, and deployment activities. - Participate in release validation, patch updates, and version upgrades to ensure smooth rollout with minimal downtime.,

As a Technical Support Specialist, you will play a crucial role in providing advanced support for desktop systems, applications, and peripherals. Your responsibilities will include: - **Technical Support:** You will be responsible for resolving issues promptly and efficiently, ensuring that desktop systems are functioning effectively. - **Troubleshooting:** Your expertise will be vital in diagnosing and troubleshooting hardware and software problems, implementing effective solutions to minimize downtime. - **User Assistance:** You will assist end-users with technical queries, providing clear guidance and support to enhance their productivity. - **System Configuration:** Your role will involve configuring and installing desktop systems, including operating systems, software applications, and necessary updates. - **Documentation:** Maintaining detailed records of support incidents, solutions provided, and inventory management in the ticketing system will be part of your routine. - **Collaboration:** You will work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. - **Training and Mentorship:** Providing training and mentorship to junior support staff, sharing knowledge and best practices, will be an essential aspect of your role. - **Process Improvement:** You will identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency. Your expertise and dedication will contribute significantly to the smooth functioning of the IT systems and overall productivity of the organization.,

Role Overview: As an Associate Software Applications Development Engineer at NTT DATA, you will be an entry-level subject matter expert responsible for assisting in the development of new applications and enhancing existing applications to meet the needs of both internal organizations and external clients. Your role will involve designing and writing code, analyzing and editing software applications for optimization, and collaborating with internal stakeholders to ensure project success. Key Responsibilities: - Assist in the development of applications to meet client objectives and user needs - Design and write code for applications, as well as maintain application databases - Analyze and edit existing software applications to improve functionality and enable use on new hardware platforms - Collaborate with internal technical stakeholders to gather project limitations and performance requirements - Conduct extensive testing to ensure error-free applications - Install applications and provide technical advisory support - Produce software documentation following company processes and templates - Participate in software product review meetings and team discussions - Perform any other related tasks as required Qualifications Required: - Bachelor's degree or equivalent in computer science or software engineering - Certification in programming languages such as Java, Perl, Python, C++ - Basic experience with programming languages like C, C++, Java, Python - Familiarity with Linux/Unix and Windows operating systems - Experience working with SQL - Basic project management experience or exposure to Agile environments Additional Details: NTT DATA is a global leader in business and technology services, serving 75% of the Fortune Global 100. They are dedicated to accelerating client success and contributing positively to society through responsible innovation. With expertise in AI, cloud, security, and more, NTT DATA is committed to helping organizations and society transition confidently into the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and is dedicated to providing a supportive workplace environment. Beware of fraudulent individuals posing as NTT DATA recruiters.,

Role Overview: As a valued member of the team, your primary responsibility will be to deliver exceptional customer support for our products and services. You will serve as the main point of contact for our customers, ensuring their needs are addressed promptly and effectively. Moreover, you will be instrumental in maintaining and enhancing our FAQ database to streamline customer inquiries. Key Responsibilities: - Provide outstanding customer support to guarantee high levels of customer satisfaction - Update and manage the FAQ database to ensure accurate and efficient responses - Engage with customers professionally and efficiently via email communication Qualifications Required: - Excellent communication skills, especially in written correspondence such as email - Strong commitment to delivering superior customer service - Demonstrated experience in customer support roles (Note: The company specializes in developing advanced products and solutions for bioinformatics and web communities. As an industry leader, our solutions are widely adopted by prominent companies and universities worldwide. Our organizational structure is flat, and we foster a culture that appreciates talent and dedication. We are deeply committed to innovation and strive for excellence in our domain.),

As a Software Support Engineer, you will be responsible for the following key tasks: - Learning and mastering our products and tools to provide effective support. - Interacting with customers independently to resolve issues and address their queries. - Handling technical issues reported by customers at L2 and L3 support levels. - Providing training to customers on our product for better understanding and utilization. - Ensuring customer satisfaction and retention through proactive support. - Maintaining accurate records of work done and solutions provided. - Demonstrating the product to prospective clients for showcasing its features and benefits. To be eligible for this role, you should have: - A Bachelor's degree and a minimum of 2 years of relevant experience in the enterprise IT sector. - Excellent programming skills with a passion for coding. - Expertise in JavaScript with knowledge in node.js. - Advanced troubleshooting and debugging skills, along with a strong problem-solving ability. - Ability to manage and enhance existing enterprise customer and partner relationships by delivering top-notch support (Nice to have). - Outstanding written and verbal communication skills in English. - Capability to adapt to rapid changes and work effectively in a less structured environment.,

You will be responsible for executing projects to meet the member firm's quality standards within a commercial context. You will build on your professional qualifications by undergoing relevant training. Additionally, you will assist managers with TP Compliance review work, TP Advisory prep work, managing client data, preparing/reviewing presentations, and conducting research as per engagement requirements. It is essential to have a good understanding of Financial Statements from a TP context and Transfer Pricing benchmarking and documentation processes. - Execute projects to meet quality standards within a commercial context - Undergo relevant training to enhance professional qualifications - Assist managers with TP Compliance review work and TP Advisory prep work - Manage client data effectively - Prepare and review presentations, conduct research, and other activities as per engagement requirements - Have a good understanding of Financial Statements from a TP context - Work on Transfer Pricing benchmarking process and documentation process - Adhere to delivery timelines and showcase a sense of ownership - Effectively manage projects to meet internal/external timelines and priorities - Handle multiple projects and ensure self-review of deliverables - Develop external networks, build industry knowledge, and share best practices across the firm - Adhere to hygiene factors such as timesheets, leave compliance, and risk policies - Support and actively participate in team-wide initiatives - Professional qualifications related to the role - Good knowledge of Financial Statements from a Transfer Pricing context - Understanding of Transfer Pricing benchmarking and documentation processes,

You will be responsible for configuring and maintaining all network infrastructure and services, which includes switches, routers, firewalls, servers, and storage. Additionally, you will need to have a good understanding of Linux Server OS, Windows Server OS, and Active Directory. Your expertise in server and storage, virtualization, and cloud server management will be crucial for this role. Key Responsibilities: - Configure and maintain network infrastructure such as L2/L3 switches, network security, and NMS - Advanced configuration of firewalls is a must - Integrate Active Directory, backup software, and ITSM tools Qualifications Required: - Bachelor's degree preferred - Minimum 4 years of total work experience Please note that this position is based out of Kolkata and is a full-time job. The benefits package includes cell phone reimbursement, health insurance, and Provident Fund.,

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

Were seeking an Operations Engineer to join our dynamic Engineering Operations Team. In this role, youll be instrumental in automating operational processes, providing advanced product support, and crafting custom integrations to meet both internal and customer needs. Your work will involve root cause analysis, developing tools to improve system functionality, and collaborating with various departments to enhance our softwares value. If youre a skilled software engineer with a passion for problem-solving and a drive to innovate, we invite you to apply. Responsibilities Execute and automate operational processes Provide second-level support for the product Implement customer-requested integrations and automations Investigate and identify causes of technical issues escalated by Customer Support Perform root cause analysis for production issues and recommend improvements Develop software to automate operational procedures and meet internal stakeholder needs Design and develop software solutions for customer needs as part of Professional Services Monitor integrations and develop tools to automate report reconciliation and visualization  

A reservoir engineer analyzes and manages oil and gas reservoirs to maximize extraction efficiency. They use geological data and computer models to predict fluid flow, estimate reserves, and develop strategies for optimal production, often working with drilling and production teams. Key activities include creating field development plans, monitoring reservoir performance, and implementing recovery techniques. Key responsibilitiesData analysis: Analyze geological, seismic, and reservoir data to understand properties like pressure, temperature, and rock and fluid characteristics.Reservoir modeling: Use sophisticated software to build realistic computer models of the reservoir to simulate fluid flow and predict behavior.Production forecasting: Predict future oil and gas production rates and estimate reserves, including their uncertainties.Development planning: Develop and manage field development plans and strategies to optimize resource extraction over the life of the field.Production optimization: Monitor current production, identify opportunities for improvement, and propose and coordinate well interventions, such as workovers or new well placements.Strategy and collaboration: Work with other engineering disciplines (drilling, completions, production) to ensure that field operations are aligned with reservoir management goals.Economic evaluation: Conduct economic analyses to support development decisions and ensure that recovery strategies are profitable.Reporting: Prepare reports on reserves, production, and financial forecasts for management. Required skills and qualificationsEducation: A bachelor's degree in petroleum engineering, reservoir engineering, or a related field like chemical engineering is typically required. A master's degree is often preferred.Technical skills: Strong understanding of reservoir physics, fluid flow, and geology, along with proficiency in reservoir simulation software and data analysis tools.Soft skills: Analytical, problem-solving, and communication skills are essential, as is the ability to work effectively in a multidisciplinary team.

A security engineer designs, implements, and monitors security measures to protect an organization's data and systems from threats. Key responsibilities include maintaining security systems, responding to breaches, testing for vulnerabilities, and ensuring compliance with security policies. They also develop and enforce security protocols, manage firewalls and intrusion detection systems, and collaborate with other teams to address security issues and improve defenses. Key responsibilities    Design and implementation: Plan, build, and implement security controls, measures, and protocols to protect networks, systems, and data. This includes setting up firewalls, intrusion detection systems, and VPNs.    Vulnerability management: Conduct regular vulnerability assessments, penetration testing, and security reviews to identify and address weaknesses in the system and code.    Monitoring and maintenance: Monitor security systems, analyze logs and network traffic for suspicious activity, and maintain the security infrastructure to ensure it remains effective against threats.    Incident response: Investigate security breaches and incidents, respond to them to minimize damage, and report findings to management.    Policy and compliance: Ensure the organization's security posture aligns with its policies, best practices, and regulatory requirements.    Collaboration: Work with other departments, such as development and DevOps, to integrate security into all stages of the system and software development lifecycle.    Documentation and reporting: Generate reports on security analysis and findings, and maintain documentation for security policies and procedures

Join our rapidly growing software company as a Junior Operations Engineer in our Boston office. In this role, youll be instrumental in supporting our expansion from thousands to hundreds of thousands of users. Youll develop innovative software solutions to automate operational processes, monitor system integrations, and address technical challenges. This position is ideal for someone with a passion for technology, a knack for problem-solving, and a desire to contribute to a world-class software product. Youll work in a dynamic environment, collaborating with skilled professionals to enhance user experience and system functionality. Responsibilities Develop software to automate operational needs of customers Develop scripts for monitoring and verifying end-to-end operation of integrations Investigate and resolve production issues or recommend solutions Respond to technical customer questions escalated by the Customer Support team Perform root cause analysis for production issues/errors and recommend changes to Product

We are hiring an electrical engineer to design and implement complex industrial, commercial, and domestic electrical systems. To do well in this role you should be a licensed professional engineer and have extensive experience as an electrical engineer. Electrical Engineer Responsibilities: Designing, maintaining, implementing, or improving electrical instruments, facilities, components, equipment products, or systems for industrial, commercial, or domestic purposes. Performing a wide range of engineering tasks by operating computer-assisted design or engineering software and equipment. Conferring with customers, engineers, and others to discuss existing or potential engineering products or projects. Ensuring that installation and operations conform to standards and customer requirements by preparing electrical systems specifications, technical drawings, or topographical maps. Establishing construction, manufacturing, or installation standards or specifications by performing a wide range of detailed calculations. Ensuring compliance with specifications, codes, or customer requirements by directing or coordinating installation, manufacturing, construction, maintenance, documentation, support, or testing activities. Writing reports and compiling data regarding existing and potential electrical engineering projects and studies. Preparing specifications for purchases of electrical equipment and materials. Supervising or training project team members. Estimating material, labor, or construction costs for budget preparation. Maintaining electrical equipment. Working with a variety of technicians.

Role Overview: As a Networking and Electrical Cabling Specialist, your role will involve installing, supporting, maintaining, and troubleshooting various cables including UPT (Cat5, cat6, cat6A, cat5e), STP (Cat5, cat6, cat6A, cat5e), and gelly cables. You will be responsible for tasks such as crimping, I/O punching, back box fitting, and testing of cables. Moreover, you will need to identify recurring problems, report trends to management, and recommend solutions or correction procedures. If necessary, you will be required to initiate the escalation process to resolve any issues. Additionally, you will be involved in a 2-3 meter digging area for OFC cable cut out during the AMC period. The laying part will specifically focus on Cat6 and OFC. Rack installation, EPBX line rectification, CCTV installation, and RF installation are also part of your responsibilities. Key Responsibilities: - Install, support, maintain, and troubleshoot various cables including UPT, STP, and gelly cables. - Perform tasks such as crimping, I/O punching, back box fitting, and cable testing. - Identify recurring problems, report trends to management, and recommend solutions or correction procedures. - Initiate the escalation process when necessary. - Be involved in the digging area for OFC cable cut out during the AMC period. - Focus on laying Cat6 and OFC cables. - Install racks, rectify EPBX lines, install CCTV systems, and RF installations. Qualifications Required: - Minimum of 8 years of total work experience. - Experience with UPT, STP, and other cable types is preferred.,

As a Support Engineer for HP Latex in Bhubaneswar & Kolkata, your role will involve installing, configuring, examining, and resolving issues related to any device. You will be responsible for providing technical support to clients and servicing and repairing printers or other devices. Building strong relationships with customers and coordinating with them for timely renewal of AMC contracts will also be part of your responsibilities. Key Responsibilities: - Install, configure, and troubleshoot issues with various devices. - Provide technical support to clients. - Service and repair printers and other devices. - Build and maintain positive relationships with customers. - Coordinate with customers for the renewal of AMC contracts. Qualifications Required: - Diploma/Graduation/Post Graduate in Printing. - Sound problem-solving and decision-making skills. - Customer-oriented and service-focused mindset. - Knowledge or experience in the field of printing. In this role, you should possess 0-2 years of work experience and be between the age of 20-25 years. Join us in this dynamic environment where your technical skills and customer-centric approach will drive success in supporting our clients effectively.,

As a Network Engineer, you will be responsible for maintaining and administering computer networks and related computing environments. This includes overseeing systems software, applications software, hardware, and configurations. Your key responsibilities will include: - Performing disaster recovery operations and data backups as needed. - Coordinating, planning, and implementing network security measures to safeguard data, software, and hardware. - Troubleshooting, diagnosing, and resolving hardware, software, and other network and system issues. - Replacing faulty network hardware components when necessary. - Configuring and monitoring virus protection software and email applications. - Monitoring network performance and making adjustments as required. - Collaborating with network users to address existing system problems. - Operating master consoles to monitor network and computer system performance. - Coordinating computer network access and use. - Designing, configuring, and testing networking software, computer hardware, and operating system software. Qualifications required for this role include: - Strong understanding of network infrastructure and network hardware. - Ability to visualize solutions and think through problems effectively. - Proficiency in implementing, administering, and troubleshooting network infrastructure devices like wireless access points, firewalls, routers, switches, and controllers. - Knowledge of application transport and network infrastructure protocols. - Capability to create accurate network diagrams and documentation for designing and planning network communication systems. - Willingness to learn new technologies and products quickly using available resources. - Experience in working with staff at all levels within and outside the IT department and organization. - Strong analytical and problem-solving skills. - Dependable, flexible, and able to work both independently and in a team environment. - Experience in network security, LAN, and WAN. In addition to the responsibilities and qualifications mentioned, the company offers benefits such as cell phone reimbursement, commuter assistance, and paid sick time. This position is available as Full-time, Permanent, Fresher, or Internship. Experience in a similar role is preferred, with a total work experience of 1 year.,