117 Sda Jobs nearby Meerut

As a Service Desk Analyst at our company, your role will involve providing excellent communication skills in German/French and experience in technical support, particularly in networking. Your responsibilities will include: - Providing hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers" end users. - Routing problems to internal 2nd and 3rd level IT support staff. - Coordinating and managing relationships with vendors and support staff for problem resolution. - Administering and providing user account provisioning. - Using the Incident Management System to document and manage problems, work requests, resolutions, and circumventions. - Responding to telephone calls, emails, instant messages, and assigned tickets from users. - Assigning work orders/incidents to appropriate support teams and following up until closure. - Responding to and diagnosing problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. - Providing level 1 remote desktop support and performing other activities based on SOPs. - Performing user account management activities. - Escalating complex problems to appropriate support specialists. - Being responsible for activities related to the evaluation, analysis, and setup of PC-based software products. - Troubleshooting client software and basic network connectivity problems. - Identifying, evaluating, and prioritizing customer problems and complaints. - Participating in ongoing training and departmental development. - Conducting routine maintenance updates with other IT staff and business units. - Providing all required documentation, including standards, configurations, and diagrams. - Providing knowledge transfer of EUC operations. - Providing support for on-call escalations and conducting root cause analysis of given issues. - Independently resolving tickets within the agreed SLA of ticket volume and time. - Adhering to quality standards, regulatory requirements, and company policies. - Working on value-adding activities such as Knowledge base update and management, training freshers, and coaching analysts. - Ensuring positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases. Qualifications Required: - Excellent communication skills in German/French. - Experience in technical support, particularly in networking. Please note that the position is open to freshers or lateral candidates with 6 months to 3+ years of experience and the job location is in Lucknow.,

Role Overview: As the first point of contact for B2B users reaching out to Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Be accountable for primary user support and customer service by: - Responding to queries through calls, portal, emails, and chats from the clients - Familiarizing yourself with each client and their respective applications/processes - Learning the fundamental operations of commonly-used software, hardware, and other equipment - Following standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software - Ensuring the maintenance of the scorecard as per Statement of Work (SoW) regarding Turnaround Time (TAT), Service Level Agreement (SLA), and hits - Managing all queries or escalating if not resolved as per the defined helpdesk policies and framework - Maintaining regular Management Information System (MIS) and resolution log management on queries raised by: - Recording events and problems along with their resolution in logs - Following up and updating customer status and information - Passing on any feedback, suggestions, or escalations by customers to the appropriate internal team - Identifying and suggesting improvements on processes, procedures, etc. Qualification Required: - Mandatory Skill: TIS Service Desk (Note: Additional details of the company were not provided in the job description),

As a Help Desk Support Engineer, you will play a critical role in providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Your responsibilities will include: - Providing first-line technical support via phone, email, and chat for end users on a variety of IT-related issues, including hardware, software, network, and application problems. - Troubleshooting and resolving issues related to operating systems, hardware configurations, software applications, and network connectivity. - Documenting issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents. - Escalating complex issues to the appropriate IT department or senior support staff. - Installing, configuring, and maintaining computer hardware, software, and peripherals. - Performing system backups, software updates, and security patches. - Assisting in the setup and deployment of new hardware and software systems for users. - Maintaining knowledge base and user manuals to assist with self-service and improve support efficiency. - Monitoring and maintaining the performance of internal systems to ensure uptime and availability. - Providing training to end-users on how to use software and systems effectively. - Ensuring adherence to company policies and procedures regarding data security, software licensing, and user access. Qualifications: Education & Experience: - Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). - Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role. - Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations. - Experience with Active Directory, Office 365, and remote support tools. - Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk). Skills & Abilities: - Strong troubleshooting and problem-solving skills. - Excellent communication and customer service skills. - Ability to work under pressure and handle multiple issues simultaneously. - Strong attention to detail and ability to document issues and solutions accurately. - Basic understanding of networking concepts such as DNS, DHCP, and VPN. Desirable Skills: - IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus. - Experience with hardware repairs or system imaging and cloning tools. - Familiarity with remote desktop tools and system management platforms. In addition to the above, you may be required to provide occasional after-hours or weekend support depending on business needs. The work environment is fast-paced with a focus on customer satisfaction. Please note that this is a full-time position based in Noida, Uttar Pradesh. Relocation or commuting to Noida before starting work is required. If you have a Bachelor's degree, at least 2 years of experience in a Help Desk role, fluency in English, and are comfortable working in Noida, Uttar Pradesh, we encourage you to apply for this position.,

You will be working as a Front Desk Receptionist at Dr. Bharti's Holistic Wellness in Lucknow. Your role will involve phone etiquette, receptionist duties, clerical skills, communication, and providing exceptional customer service daily. Key Responsibilities: - Demonstrating phone etiquette and effective communication skills - Performing receptionist duties with proficiency in clerical tasks - Providing exceptional customer service to all visitors - Utilizing strong interpersonal skills to handle diverse customer situations - Maintaining organizational skills and attention to detail - Working efficiently in a fast-paced environment Qualifications Required: - Proficiency in phone etiquette, communication, and customer service skills - Prior experience in receptionist duties and clerical skills - Strong interpersonal skills and the ability to handle diverse customer situations - Excellent organizational skills and attention to detail - Ability to work effectively in a fast-paced environment - Experience in healthcare or wellness industry would be an advantage - High school diploma or equivalent Kindly note that there are no additional details about the company in the job description provided. You will be working as a Front Desk Receptionist at Dr. Bharti's Holistic Wellness in Lucknow. Your role will involve phone etiquette, receptionist duties, clerical skills, communication, and providing exceptional customer service daily. Key Responsibilities: - Demonstrating phone etiquette and effective communication skills - Performing receptionist duties with proficiency in clerical tasks - Providing exceptional customer service to all visitors - Utilizing strong interpersonal skills to handle diverse customer situations - Maintaining organizational skills and attention to detail - Working efficiently in a fast-paced environment Qualifications Required: - Proficiency in phone etiquette, communication, and customer service skills - Prior experience in receptionist duties and clerical skills - Strong interpersonal skills and the ability to handle diverse customer situations - Excellent organizational skills and attention to detail - Ability to work effectively in a fast-paced environment - Experience in healthcare or wellness industry would be an advantage - High school diploma or equivalent Kindly note that there are no additional details about the company in the job description provided.

You will be responsible for the following tasks as a Service Desk Analyst with proficiency in German/French communication skills: - Providing hardware / software / network problem diagnosis and resolution for end users through telephone/email/chat support - Routing problems to internal 2nd and 3rd level IT support staff - Coordinating and managing relationships with vendors and support staff for problem resolution - Administering User account provisioning - Using Incident Management System to document and manage problems and work requests - Responding to telephone calls, email, instant messages, and assigned tickets from users - Assigning work orders / incidents to appropriate support teams and ensuring follow-up until closure - Diagnosing problems through discussions with users and providing level 1 remote desktop support - Escalating complex problems to appropriate support specialists - Evaluating, analyzing, and setting up PC-based software products - Troubleshooting client software and basic network connectivity issues - Identifying, evaluating, and prioritizing customer problems and complaints - Participating in on-going training, departmental development, and routine maintenance updates - Providing all required documentation, including standards, configurations, and diagrams - Transferring knowledge of End User Computing operations - Providing support for on-call escalations and conducting root cause analysis - Independently resolving tickets within agreed SLA of ticket volume and time - Adhering to quality standards, regulatory requirements, and company policies - Working on value-adding activities such as Knowledge base update, Training freshers, and coaching analysts - Ensuring positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Qualifications required for this position are: - Excellent communication skills in German/French - Experience in technical support with networking - Freshers or Lateral candidates with 6 months to 3+ years of experience are eligible to apply Note: The job location for this position is Lucknow. You will be responsible for the following tasks as a Service Desk Analyst with proficiency in German/French communication skills: - Providing hardware / software / network problem diagnosis and resolution for end users through telephone/email/chat support - Routing problems to internal 2nd and 3rd level IT support staff - Coordinating and managing relationships with vendors and support staff for problem resolution - Administering User account provisioning - Using Incident Management System to document and manage problems and work requests - Responding to telephone calls, email, instant messages, and assigned tickets from users - Assigning work orders / incidents to appropriate support teams and ensuring follow-up until closure - Diagnosing problems through discussions with users and providing level 1 remote desktop support - Escalating complex problems to appropriate support specialists - Evaluating, analyzing, and setting up PC-based software products - Troubleshooting client software and basic network connectivity issues - Identifying, evaluating, and prioritizing customer problems and complaints - Participating in on-going training, departmental development, and routine maintenance updates - Providing all required documentation, including standards, configurations, and diagrams - Transferring knowledge of End User Computing operations - Providing support for on-call escalations and conducting root cause analysis - Independently resolving tickets within agreed SLA of ticket volume and time - Adhering to quality standards, regulatory requirements, and company policies - Working on value-adding activities such as Knowledge base update, Training freshers, and coaching analysts - Ensuring positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases Qualifications required for this position are: - Excellent communication skills in German/French - Experience in technical support with networking - Freshers or Lateral candidates with 6 months to 3+ years of experience are eligible to apply Note: The job location for this position is Lucknow.

Role Overview: As a Service Desk Senior Associate at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your main responsibility will be to advise and assist users over the phone, chat, and email in resolving hardware, software, network, and peripheral issues. You will be utilizing available technology and internal processes & procedures to screen, diagnose, research, and resolve user problems efficiently. Additionally, you will document service requests and dispatch orders to support groups for problem resolution, while also providing users with guidance on IT policies, capabilities, and limitations to ensure maximum uptime for all users. Key Responsibilities: - Manage customer interactions & record reported issues in the ITSM - Identify issues, apply fixes, and investigate root causes using internal instructions - Provide technical guidance in activities related to identifying, prioritizing, and resolving problems via telephone, email, and chat - Screen, refer, and diagnose internal inquiries and work requests related to PC maintenance - Act as a liaison between customers and departments within the organization to ensure timely resolution of all online system problems Qualifications Required: - Ideally possess a university education, preferably a technical degree, or Microsoft certifications - Have awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications - Willingness to work from the office 5 days a week - Ability to analyze and solve problems using troubleshooting skills - Excellent communication and customer service skills - Fluency in the English language - Flexibility to work in rotational shifts (24/7) About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. Serving 75% of the Fortune Global 100, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing over $3.6 billion each year in R&D to support organizations and society in transitioning confidently into the digital future. Visit NTT DATA at us.nttdata.com.,

As a Technical Support Associate (1st Line), you will play a crucial role in providing excellent technical support to customers. Your responsibilities will include: - Providing 1st line technical support to customers by addressing inquiries and issues promptly. - Diagnosing and resolving technical problems related to hardware (computers, printers) and software applications. - Troubleshooting common technical issues such as resetting passwords, resolving connectivity problems, and system errors. - Offering solutions to basic technical issues in a timely manner using available resources. - Assisting in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Supporting network devices like Cisco routers, switches, LAN, WAN, and MAN connections. - Managing client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Providing support for platforms like SharePoint and Active Directory. - Performing troubleshooting tasks for both Windows and Linux-based client systems. - Ensuring proper resolution of issues and maintaining high levels of customer satisfaction. In terms of qualifications, you should have: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours.,

Role Overview: As the Help Desk Tier 1 Manager at Signant Health, you will lead and manage the Tier 1 help desk team. Your role involves supervising the team, ensuring timely resolution of technical issues, and maintaining high levels of customer satisfaction. Key Responsibilities: - **Team Leadership:** Supervise, mentor, and develop a team of Tier 1 help desk agents. Provide ongoing coaching and support to ensure team members meet service level agreements and key performance indicators. - **Service Delivery:** Ensure efficient resolution of support requests, troubleshooting hardware, software, and network issues while adhering to best practices in customer service and technical support. - **Escalation Management:** Act as the point of escalation for complex issues, working closely with Tier 2 and other technical teams for seamless issue resolution. - **Process Improvement:** Continuously evaluate and improve help desk workflows, processes, and systems to enhance efficiency and customer satisfaction. - **Training and Development:** Develop training programs for new help desk agents and provide ongoing education to keep the team updated with evolving technologies. - **Performance Management:** Monitor team performance, conduct regular reviews, and implement corrective actions as needed. - **Knowledge Base Management:** Oversee the maintenance and optimization of the knowledge base for easy accessibility by the team and end-users. - **Customer Experience:** Foster a customer-centric culture, ensuring exceptional service and timely issue resolution. - **Reporting and Metrics:** Analyze help desk data to produce reports on team performance, ticket resolution times, and user satisfaction for continuous improvement. - **Collaboration:** Work with other departments to identify recurring issues, implement solutions, and align with company objectives. - **Tool and System Management:** Ensure proper functioning of help desk software and recommend new tools for enhanced efficiency. Qualifications Required: - 3-5 years of experience in a help desk or IT support role, with 1-2 years of management experience. - Strong leadership skills, customer service excellence, technical knowledge, problem-solving abilities, and communication skills. - Experience with help desk ticketing systems and process optimization. - Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience.,

Job Summary Be the welcoming face of the company by managing front desk operations, assisting clients, and ensuring smooth office administration in a professional and friendly manner. Key Responsibilities Greet visitors and clients warmly, guiding them within the office. Answer, screen, and direct phone calls efficiently. Schedule appointments and manage the office calendar. Handle incoming/outgoing mail, packages, and correspondence. Maintain a clean and organized reception area. Assist with basic administrative and clerical tasks as needed. Coordinate with other departments for seamless office operations. Qualifications & Skills Proven experience as a receptionist or in a similar customer-facing role. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficient in MS Office (Word, Excel, Outlook). Professional appearance and demeanour. Customer service-oriented with a friendly attitude. Knowledge of real estate industry terminology is a plus.

We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position. Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers. We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives. If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction. Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement

You will be responsible for the day-to-day support of the business users, front and back office teams, management, along with VIP support. This Team Lead/Managerial position will be based in Noida, offering you the opportunity to oversee the L1 Service Desk and Purchasing functions at ION. As part of the global team, you will provide support to all ION offices while following ION IT Procedures and Policies. Your duties will include a variety of tasks such as Global Project Work, creating user accounts for new joiners, and engaging with team members. The ability to self-start and multitask will be crucial in this role. - Support day-to-day operational activities for the L1 Service Desk and Purchasing departments - Provide end user support for Microsoft Office suite of apps and other daily operational software - Perform Windows/Mac Support and Troubleshooting - Maintain records of equipment ownership and updated documentation - Manage staff teams supporting various ION products - Supervise Team members, approve leave, conduct regular 1-to-1 meetings to ensure success in their roles - Provide necessary training - Report to the Global Service desk Head of Department regularly - Identify and implement innovative solutions to streamline processes across service desk teams globally - Assign tasks/tickets to team members, taking ownership of high priority/escalated tickets - 5-8 years of professional experience, preferably with a software company - Experience in VIP Support and Video Conference Support (Teams Rooms) - Advanced knowledge of Mac OS X (10+), Windows OS (10 & 11), and Windows Server 20xx ION provides mission-critical trading and workflow automation software solutions to corporates, central banks, and financial institutions. As pioneers and visionary innovators of automation technology, our mission is to simplify complex processes, streamline businesses, and give a competitive advantage to our customers. Our products are utilized by leading organizations worldwide to enhance efficiency and productivity. With a global presence and a focus on continuous innovation, ION offers a dynamic and rewarding environment for employees who share our vision of revolutionizing business practices.,

As a Technical Support Engineer based in Noida, India, your role will involve: - Handling incoming calls, emails, and chats from users, including international locations, and being prepared for rotational shifts if required. - Recording, classifying, and prioritizing tickets efficiently. - Providing initial support and troubleshooting using Knowledge Base articles. - Contributing valuable insights to the Knowledge Base by creating new articles. - Taking remote access to end-users" machines whenever necessary for troubleshooting purposes. - Ensuring requests are directed to the appropriate support groups or third-party suppliers if tickets are unresolved initially. - Monitoring and documenting the progress of all open tickets towards resolution. - Keeping affected users updated on the progress of their issues. - Escalating processes when required and confirming resolutions within SLA timelines. - Actively participating in trainings and obtaining certifications for designated competencies. Qualifications required for this role include: - Graduation in Engineering or Science field. - Proficiency in technology, end-user issues, and various applications including Printer, Scanner, Outlook, MS Office, etc. - Strong behavioral skills including aptitude and communication. - Sound knowledge in information processing. Your technical skills should encompass: - Ability to differentiate between various IT assets. - Basic troubleshooting on different Windows OS versions like XP, 7, 10, and 11. - Understanding desktop applications, their functionality, installation, and uninstallation processes. - Supporting users in business applications as per Standard Operating Procedures (SOPs). - Troubleshooting desktop and applications remotely. - Managing disk operations, disk encryption, wireless configuration, and checking system utilization. - Installing and configuring email clients and resolving connectivity issues. - Troubleshooting printer and copier-related issues both locally and remotely. Desired skills like domain setup understanding and competence in adding/removing computers to the domain (applicable for MSP and Enterprise setups) would be beneficial for this role. You will be based in Noida, India, and the job was created on 19th November 2025.,

As a proactive and customer-focused Service Desk IT Technical Support professional, your role will involve providing first-line technical support to end-users. This includes troubleshooting and resolving hardware and software issues, ensuring the smooth operation of IT systems and services, and being the initial point of contact for technical support requests. Your contribution is vital in delivering excellent customer service. Key Responsibilities: - Provide first-level support for IT issues encompassing hardware, software, network, and operating system problems. - Respond to service requests through phone, email, or ticketing system, logging and prioritizing them appropriately. - Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices. - Assist with password resets, account lockouts, and other user access issues. Incident Management: - Log, categorize, and prioritize incidents and service requests based on severity and urgency. - Escalate unresolved issues to second-line support or other relevant teams. - Track, monitor, and provide status updates on open service requests and incidents. Software & Hardware Installation and Configuration: - Install, configure, and maintain software applications and hardware devices for users. - Assist in setting up new users accounts and workstations. Knowledge Base & Documentation: - Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference. - Provide end-users with self-help guides and FAQs to resolve common issues independently. Customer Service: - Maintain a professional and courteous demeanor while interacting with end-users. - Ensure timely issue resolution within agreed-upon Service Level Agreements (SLAs). System Monitoring and Maintenance: - Assist in monitoring system performance and conducting routine maintenance tasks to prevent potential issues. - Support software updates, patches, and system upgrades as directed by the IT team. Required Qualifications: - Education: High school diploma, Associates degree, or relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent. - Experience: Proven experience (1-2 years) in a technical support or service desk role. Technical Skills: - Familiarity with common operating systems (Windows, macOS, Linux). - Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.). - Experience with Active Directory, email clients, and remote desktop tools. - Familiarity with ITSM tools like ServiceNow, Jira, or similar. - Basic understanding of hardware troubleshooting for PCs, laptops, and printers. Key Competencies: - Strong problem-solving and troubleshooting skills. - Excellent verbal and written communication skills. - Ability to work independently and collaboratively in a team. - Strong time management and multitasking abilities. - Attention to detail and accurate record maintenance. Kindly share your updated CV with i.aashik@hcltech.com for consideration.,

As an ideal candidate for the role of International Voice / Non Voice Support, you will be responsible for providing excellent communication and support in International Voice Support. Your hands-on experience in troubleshooting mobility-related applications, desktop/system issues, Outlook, VPN, Citrix, VDI issues, MS Office/O365, and Telecom will be crucial for this role. Key Responsibilities: - Maintain high efficiency in handling escalated calls from L1 team - Resolve tickets within agreed SLA of ticket volume and time - Adhere to quality standards including voice and accent, tech monitoring, regulatory requirements, and company policies - Ensure positive customer experience and CSAT through defined resolution rate, minimum average handling time (AHT), rejected resolutions, or reopen cases - Update worklogs, follow the shift for escalation process, and ensure process compliance - Handle all queues efficiently and work towards case closure,

As a front desk receptionist, your role involves handling the front desk and maintaining visitor records. You will be responsible for managing administrative chores and organizational tasks to create a welcoming, professional environment for clients and customers. Your key responsibilities include: - Managing the reception area and ensuring the office is neat and tidy. - Greeting and welcoming clients, customers, and visitors courteously and professionally. - Answering phone calls and directing them to the appropriate staff member/department. - Handling incoming and outgoing mail and packages. - Taking care of general everyday tasks like scheduling appointments, organizing files, and maintaining office supplies. Qualifications required for this role: - Education: Bachelor's degree (Required) - Experience: Total work experience of 1 year (Required) - Language skills: English (Required), French (Preferred) This is a full-time position with shift availability required for Day Shift (Required), Night Shift (Preferred), and Overnight Shift (Preferred). The work location is in person.,

You will be responsible for: - Providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. - Recording, updating, and escalating support issues to the next level promptly. - Supporting all IT onboarding activities for end-users. - Working with our internal IT Teams on system testing, integration, and maintenance. - Engaging in discovering new IT business tools to support our business users and our internal IT Team. - Seeking, suggesting, evaluating, and implementing process and technology improvements. - Willing to learn and grow in other IT business areas. Requirements for this role include: - Excellent English written and verbal communication skills. - Exceptional customer service skills. - Being a great team player. - Willingness to work in 24/7 rotational shifts and mandatory work from the office. - Excellent communication skills, comfortable working with various stakeholders. - Strong troubleshooting skills, bug-finding, and resolution. - Ability to work independently within a diverse global team. - IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment). About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.,

Role Overview: At Eseye, you will play a crucial role as a Customer Support Engineer, providing detailed analysis and delivering a customer-centric interface. Your responsibilities will include taking ownership of reported incidents, facilitating swift resolutions, and ensuring a positive customer experience through effective communication and escalation processes. The role is based in the Noida office, reporting to the India Team Manager and Global Service Desk Manager in the UK. Key Responsibilities: - Take ownership of incidents reported by customers and ensure timely resolution within agreed SLAs. - Conduct triage based on defined procedures and provide technical escalation for reported incidents. - Collaborate with service deployment and customer success teams to ensure a positive customer experience until incident resolution. - Escalate incidents to appropriate technical teams and manage through to resolution. - Ensure compliance with Information Security Management System (ISO27001) during work. - Maintain a knowledge base documenting customer requirements to enhance customer experience and relations globally. - Monitor automated alerts and escalate them to relevant systems and operations teams, including out-of-hours on-call teams. Qualification Required: - Around one year of experience in a Service Desk field, preferably in Desktop support. - Basic understanding of GSM, GPRS, LTE, and SIMs. - Experience in handling incoming queries and help requests from end users via email or phone. - Proficiency in monitoring alerts on Nagios and escalating critical alerts to on-call support. - Ability to maintain SLAs of tickets, prioritize critical tickets, and manage high-priority tickets for quick resolution. - Skills to resolve GSM/LTE-related trouble tickets at the service desk before escalating to Level 2 team. - Strong written and verbal communication skills to articulate complex matters effectively. - Proficiency with key applications within the Microsoft Office suite, especially Excel. - Ability to identify problems, escalate complex situations, and demonstrate a strong commitment to delivering high levels of customer service.,

As a Technical Support Associate (1st Line), you will play a crucial role in providing excellent technical support to customers. Your responsibilities will include: - Providing 1st line technical support to customers by addressing inquiries and issues promptly. - Diagnosing and resolving technical problems related to hardware (computers, printers) and software applications. - Troubleshooting common technical issues such as resetting passwords, resolving connectivity problems, and system errors. - Offering solutions to basic technical issues in a timely manner using available resources. - Assisting in the installation, configuration, maintenance, and troubleshooting of hardware and software systems. - Supporting network devices like Cisco routers, switches, LAN, WAN, and MAN connections. - Managing client servers and systems such as Windows Server, UNIX, and Mainframe environments. - Providing support for platforms like SharePoint and Active Directory. - Performing troubleshooting tasks for both Windows and Linux-based client systems. - Ensuring proper resolution of issues and maintaining high levels of customer satisfaction. In terms of qualifications, you should have: - Basic knowledge of networking concepts. - Excellent written and verbal communication skills in English. - A proactive approach to problem-solving and troubleshooting. - Willingness to work in rotational night shifts and adapt to flexible working hours.,

As a Front Desk Executive at our company, your role involves managing the Front Desk operations and Business Centre operations. Your responsibilities will include: - Meeting, greeting, and directing guests who enter the lobby area. - Responding promptly and satisfactorily to all guest queries and incidents. - Handling guest requests, complaints, VIP amenities, Amenity vouchers, and courtesy calls. - Taking care of the Check-in and Check-out processes. - Maintaining the log book for smooth transition to the next shift. - Coordinating with the Manager to ensure the proper running of the hotel during your shift. - Maintaining a very high level of guest service in the reception and lobby area. - Complying with hotel security, fire regulations, and health and safety legislations. - Demonstrating a thorough understanding of all hotel facilities and services to identify opportunities for up-selling and promoting when appropriate. No additional details about the company were provided in the job description.,

As a Graduate with a minimum of 1 year of experience, you are eligible to apply for this position. The salary will be no bar for deserving candidates. Key Responsibilities: - Graduates with at least 1 year of experience are encouraged to apply - Salary will be no bar for deserving candidates Qualifications Required: - Graduate degree - Minimum of 1 year of relevant experience To apply, please send your resume to careers.vns@jaipuria.school within 7 days. Make sure to include the position and job code in the subject line.,