286 Service Delivery Consultant Jobs in Thane

Experience: 13 to 15 years Designation: Test Manager Location: Chennai/ Mumbai Notice Period: Immediate to 45 days  About Tristha Global: Tristha Global is an India-based software services company and Quality Assurance company that focuses broadly on the BFSI sector. We provide end-to-end test automation, testing services and test management tools for businesses that focus on financial services. Roles and Responsibilities: As a Test Manager you will lead end-to-end testing activities for banking applications, ensuring high-quality delivery. The role focuses on driving quality assurance, automation, and continuous improvement across complex financial systems. Define and implement the overall test strategy, plans, and processes aligned with banking project objectives and regulatory standards. Lead and manage test teams, ensuring effective execution of functional, integration, regression, and UAT testing. Collaborate with business, development, and vendor teams to ensure comprehensive coverage of banking workflows and interfaces. Oversee defect management, test metrics, and reporting, ensuring timely issue resolution and transparent communication. Drive automation, process improvement, and quality governance to enhance efficiency and reduce risk in banking system deliveries.   Mandatory Skills: 13-15 years experience into Banking domain. Experience into multiple banking domain application like T24, Finacle, Flexcube etc. Good hand on experience into manual testing. Handled a team of manual testers. Excellent communication skills If you possess the mandatory skills and relevant experience, we invite you to share your updated resume with us. Please reach us at: career@tristhaglobal.com

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Job Title: Service Advisor Department: Service / After Sales Location:  Mumbai Reports To: Service Manager Job Summary: The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer needs, coordinating vehicle servicing, and ensuring excellent customer satisfaction throughout the service process. Key Responsibilities: Greet customers and understand their vehicle concerns and service requirements. Prepare job cards and provide accurate estimates for service and repairs. Coordinate with technicians to ensure timely completion of work. Keep customers informed about repair status, costs, and delivery timelines. Ensure all service documentation is complete and accurate. Conduct post-service follow-ups to ensure customer satisfaction. Promote additional services, accessories, and maintenance packages. Handle customer complaints professionally and escalate when necessary. Qualifications & Skills: Diploma/Degree in Automobile Engineering or related field. Strong communication and interpersonal skills. Customer-focused and problem-solving attitude. Knowledge of vehicle systems and maintenance processes. Proficiency in MS Office and service management software (DMS). Key Attributes: Polite and professional demeanor. Strong organizational and multitasking skills. Attention to detail and accountability. Team player with a proactive attitude.

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Description: Territory Service Manager Position Overview We are seeking a highly capable Territory Service Manager to oversee end-to-end service delivery, strengthen customer retention, manage dealer operations, and support product performance. The ideal candidate will drive service excellence through effective KPI monitoring, process improvements, and strong technical support capabilities. Key Responsibilities Lead and manage service operations to ensure seamless service delivery and timely issue resolution. Drive customer retention by improving service touchpoints, response quality, and proactive engagement. Implement and manage process changes to enhance service efficiency and customer satisfaction. Support product establishment by coordinating service readiness, training, and field support requirements. Perform KPI monitoring to track service performance, dealer effectiveness, and operational efficiency. Conduct warranty audits, ensure compliance, and identify improvement areas to reduce warranty costs. Provide technical support for escalated issues, guiding dealers and internal teams on troubleshooting. Oversee dealer management by ensuring adherence to service standards, capability building, and performance evaluation. Lead customer support operations, ensuring timely responses, accurate information, and strong case resolution. Collaborate with product, quality, and sales teams to relay customer insights for continuous improvement. Required Skills & Qualifications Strong background in service operations, customer support, and dealer management. Experience in customer retention strategies and service process optimization. Hands-on knowledge of technical troubleshooting, warranty processes, and service documentation. Ability to analyze and monitor KPIs to drive service excellence. Excellent communication, stakeholder management, and problem-solving skills. Customer-centric mindset with a commitment to service quality. Bachelors in Engineering is required.

  Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive service process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs), such as turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches, Campaigns & Market Initiatives Drive product campaigns and roll out new products/offerings in the market through dealerships / service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Organize and execute driver trainings or staff training programs to upskill dealership/service-center personnel. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training, performance tracking, and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Actions Regularly analyse service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, operations) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree (or relevant Diploma) in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills; customer-facing orientation, stakeholder management, and complaint-resolution ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyse service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product / service rollouts and campaigns through dealerships / service centers.

Technology Manager IT & Digital Marketing Job Code: ITC/TM-DM/20251120/22675 Position: Technology Manager IT & Digital Marketing Experience: 5+ years CTC: 1,700,000 annually Location: Mumbai Industry: Software & Services / AgTech Position Type: Full-time Status: Open About the Role We are seeking a highly skilled and innovative Technology Manager IT & Digital Marketing to drive the development, deployment, and optimization of advanced AgTech solutions while spearheading digital marketing initiatives. This hybrid role requires strong technical expertise, digital marketing acumen, and data-driven decision-making capabilities. You will work closely with agronomists, field experts, and cross-functional teams to build scalable digital tools that enhance crop monitoring, soil health analysis, yield prediction, and farm automation. In parallel, you will lead digital marketing strategies across multiple channels, ensuring effective customer acquisition, engagement, and brand visibility. Key Responsibilities AgTech & Technology Management Oversee the design, development, and deployment of AgriTech solutions, including IoT-based tools and web/mobile applications. Collaborate with agronomists and field teams to translate agricultural needs into digital systems. Manage platforms for crop monitoring, soil analysis, yield prediction, and farm automation. Evaluate emerging AgTech trends and recommend innovations for future-ready solutions. Lead technology projects, ensuring timely delivery and alignment with business objectives. Digital Marketing & CRM Develop and execute digital marketing strategies using Google Ads, Meta Ads, SEO/SEM, email campaigns, and marketing automation tools. Oversee website management, content strategy, and customer acquisition funnels. Integrate CRM and MarTech tools to enhance user journeys and improve conversion rates. Use digital analytics tools to assess campaign performance and provide actionable insights. Data Analytics & Reporting Lead the creation of data pipelines for agricultural and marketing data collection and processing. Design dashboards and reporting tools to support cross-department strategic decisions. Apply data analytics and data science techniques to identify trends and insights. Ensure data governance, privacy, and security compliance across all platforms. Qualifications Bachelors Degree in Engineering, IT, Computer Science, Marketing, or related field. 5+ years of experience in AgTech, digital marketing, IT product management, or data-driven roles. Strong knowledge of cloud platforms, CRM tools, data analytics tools, and digital marketing platforms. Proficient in project management with excellent communication and cross-functional leadership skills. Ability to blend technology, data, and marketing strategies into impactful solutions. Why Join Us Play a key role in shaping the next generation of AgTech solutions. Opportunity to work at the intersection of technology, agriculture, and digital strategy. Collaborative and innovation-driven work culture. Influence critical digital decisions and contribute to strategic growth. How to Apply Interested candidates are invited to share their updated resume with Job Code: ITC/TM-DM/20251120/22675 mentioned in the subject line.

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

Job Description: Regional Manager - West & North Overview We are seeking an experienced Regional Manager - West & North to drive channel sales, manage EPC partnerships, and lead business development across the West region. The ideal candidate will have a strong background in the solar industry, proven experience handling large-scale sites, and the ability to build and manage an extensive partner network. Key Responsibilities Channel Sales & Business Development Drive channel sales growth across the West region through effective partner onboarding, training, and relationship management. Expand dealer/distributor networks and strengthen engagement to meet sales targets. Identify new business opportunities in rooftop, ground-mounted, and hybrid solar projects. EPC (Engineering, Procurement & Construction) Coordination Manage and support EPC partners for project execution, design alignment, material planning, and delivery. Collaborate with technical and operations teams to ensure timely completion of installations. Evaluate EPC performance and ensure adherence to contractual obligations and quality standards. Large Site & Project Handling Lead planning, execution, and coordination for single large solar installations, ensuring safety, quality, and timely delivery. Conduct site assessments, feasibility checks, and troubleshoot issues during execution. Liaise with clients, EPCs, and internal teams to resolve challenges at large sites. Regional Strategy & Market Expansion Develop and implement sales strategies for the West region in alignment with company targets. Monitor market trends, competitor activities, regulatory updates, and pricing landscapes. Prepare sales forecasts, pipeline reports, and MIS updates for leadership. Customer & Stakeholder Management Build strong relationships with channel partners, EPCs, consultants, and end customers. Handle escalations, ensure customer satisfaction, and support commercial negotiations. Conduct product demos, sales presentations, and partner training programs. Skills & Qualifications Strong solar industry background (PV modules, inverters, BoS, rooftop/utility projects). Proven track record in channel sales and partner management. Hands-on EPC experience with understanding of project execution workflows. Experience managing single largest or large-scale solar project sites. Excellent communication, negotiation, and stakeholder management skills. Strong regional understanding of West India markets (Maharashtra, Gujarat, Rajasthan, MP). Ability to work independently with strong analytical and project management skills. Bachelors in Engineering is required.

Dear Candidate, Urgent opening with leading Bank.  Exp - Min 2 yrs in current account CTC : Upto 7.5 LPA Location : Across Mumbai  Job Description for TRM- 1. As a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. 2. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. 3. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. 4. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. 5. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. 6. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.  Responsibilities 1. Acquire quality Current Account customers involved in international trade. 2. Identify and target high-potential markets and customer segments. Ensure complete compliance with KYC and regulatory norms during acquisition. 3. Guide customers on applicable rates, charges, and ensure system-level updates. Activate the first trade transaction post-account opening. 4. Promote and cross-sell trade and FES products such as: Forward Contracts Letters of Credit (LC) Bank Guarantees (BG) Bill Collection (BC) Travel Cards Encourage clients to maintain high Average Monthly Balances (AMB). 5. Generate leads for asset products and ensure smooth handover to branch operations. 6. Educate clients on cut-off times and service-level agreements (SLAs). 7. Maintain a low cost of acquisition by focusing on high-value accounts. 8. Achieve business and income targets consistently. Monitor competitor activities and share insights with Area Sales Managers (ASMs). 9. Coordinate with internal teams to ensure timely service delivery. Retain and grow the existing customer base through relationship management.  Interested candidate can revert back with updated resume on qcnaukri1@gmail.com  Any query can call Shrutika : 022-40697708 / 8369367973

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  

The job holder is a key member of a team responsible for managing regional Sales through the Bancassurance partner. The job holder will work closely with the partner channel, particularly branch managers of the Banca partners, Customer Service and across the business to ensure the timely delivery of high value, high quality services to Banca beneficiaries.

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Job Title: Customer Service Executive Location: Malad / Thane Salary Range: 17,000 to 40,000 in-hand per month Shift: Night Rotational Shift (International Process) Job Summary: We are hiring Customer Service Executives for international BPO processes based in Malad and Thane. The role involves managing customer queries through calls, chat, or emails while ensuring excellent service delivery in night rotational shifts. Key Responsibilities: Handle inbound/outbound calls, chats, or email support. Provide accurate information regarding products/services. Resolve customer concerns and escalate issues where required. Maintain detailed customer interaction logs using CRM tools. Meet key metrics such as CSAT, AHT, FCR, and Quality Score. Adhere to communication guidelines and service standards. Required Skills: Excellent spoken English mandatory. Strong problem-solving and customer-handling skills. Good listening skills and attention to detail. Basic computer literacy and typing proficiency. Comfortable working in night rotational shifts. Qualifications: HSC / Graduate (any stream). Freshers and experienced candidates can apply. Prior international BPO experience is an added advantage. Benefits: Attractive monthly incentives Night shift allowance Transport facility (as per process) PF + ESIC Growth opportunities within the organization Recruiter Contact Details: HR Spurthi 73045 33683 vibrantzz.spurthi@gmal.com

Job Description for SAP Service Delivery Manager Total Experience: 12-14 Years Location: Mumbai and Bangalore About the Role We are seeking an experienced SAP Service Delivery Manager to lead end-to-end service delivery for SAP solutions, including ECC and S/4HANA. This role requires strong client relationship management, operational excellence, and strategic planning to ensure high-quality delivery and customer satisfaction. Key Responsibilities Client Relationship Management Serve as the primary point of contact for SAP service delivery. Build and maintain strong client relationships to align services with business needs. Service Delivery Oversight Manage day-to-day operations including incident management, change requests, and enhancements. Ensure compliance with SLAs and contractual obligations. Project & Resource Management Plan and execute SAP projects, ensuring timely delivery and adherence to quality standards. Allocate and manage resources across global delivery centers. Operational Excellence Monitor KPIs and service metrics; prepare weekly burn reports, monthly trend analysis, and quarterly business reviews. Identify and implement service optimization strategies. Financial & Strategic Planning Manage account budgets, margins, and profitability. Support onboarding of new accounts and retention of existing ones. Align SAP service delivery with clients short- and long-term business goals. Required Skills & Qualifications Experience: 1214+ years in SAP service delivery (ECC & S/4HANA). SAP Expertise: Functional knowledge in modules such as OTC, PTP, FTM, Finance, Logistics. Leadership: Proven experience managing teams of 20+ across global delivery centers. Communication: Strong client-facing and executive-level communication skills. Process Knowledge: Familiarity with ITIL frameworks and Capgemini delivery methodologies. Compliance: Understanding of regulatory requirements (SOX).

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  

SECTION I: BASIC INFORMATIONJob TitleRegional Savings Account ManagerJob Code-GradeAVPManagement BandMiddle ManagementDepartmentRetail BankingLocation-Reporting to-No. of Direct Reports- SECTION II: ROLE SUMMARYThe role holder is responsible for developing and executing a robust savings account led Household business strategy for the designated region through in-depth engagement with branch/cluster/regional/zonal level leaders. The position requires deep engagement to drive sustainable household banking and strengthen the SA performance across channels in the region. The incumbent will be a key catalyst for building a strong liability book by championing cross selling of SA, RD/FD, and Third-Party Products (Investment, YSL, MF), lending & credit cards hence increasing product penetration. S/he should be able to provide the necessary product support as required by the field team to deliver on defined objective of building a sustainable savings account book thereby being a catalyst towards building liability book for his assigned geography. The incumbent will have to continuously monitor and optimize business quality, productivity, and compliance. S/he should possess strong SA product knowledge and should have relevant field experience of driving the overall business through active engagement with the branches and regional leadership. SECTION III: KEY RESPONSIBILITIES/ACCOUNTABILITIESStrategic/ Managerial Responsibilities Should have the ability to effectively engage with cluster/regional/zonal management and articulate/present the progress on defined business objectives. Should work smartly to manage his relationships with multiple layers across branches/clusters and other product support groups. Effectively use positive influencers and counter negative influencers to drive and meet business objectives. Lead training initiatives to upskill teams on product knowledge and sales pitches for SA and investments. Core Responsibilities Accountable for building the overall SA book, NRV growth for the region. Drive the SA acquisition, CIB book growth strategically by providing necessary support/ analytics to the region Enhance customer experience by cross-selling RD/FD, Investment, Mutual Funds, hence building a sustainable SA Book growth. Drive digital activation, account aggregator penetration, consistent usage of digital channels, tax payments Build strong partnerships with RWAs, key societies, clubs/ associations to promote family-based banking solutions and leverage cross-sell opportunities for household business. Track teams productivity across parameters and monitor daily book movement along with the sourcing quality of the region. Provides expertise to field teams on overall business that includes Acquisition, Retention and Enhancements in SA AMB. Maintain the quality of SA business in line with the stated organization and regulatory objectives. Actively engage with branch leadership and drive the centrally strategized agenda for the assigned geography effectively. Develop an understanding of problems faced by customers and employ existing or new methods to find solutions timely. Analyze regional trend and market offerings to help in fine-tuning customer offerings. Help build product features to suit market requirements. Drive digital banking adoption for SA and investments customers. People Management or Self-Management Responsibilities Handling internal and external stakeholders and demonstrate good Interpersonal skills to facilitate stakeholder support on all processes/system alignment. Individual with a go-getter attitude, should be able to work independently by collaborating with multiple business groups in driving bank's SA and investment business strategy. Risk and Internal Control Responsibilities Foster high standards in customer onboarding, documentation compliance, and service quality. Work towards mitigating risks arising out of Mule/ AML, strengthen compliance culture towards Household business Implement the risk policies and processes and ensure that existing business meets the stipulated regulatory guidelines. Highlights any untoward customer issues and helps correct the process wherever required. Should continuously monitor the sourcing quality and bring forth any anomalies across any markets under his assigned geography. SECTION IV: ELIGIBILITY CRITERIAMinimum Qualifications Post-Graduate or MBA from a recognized university MBA From premium business schools will be preferred Years of Experience 8-12 years of experience with retail branch banking / SA and investment product teams SECTION V: COMPETENCIES & KEY PERFORMANCE INDICATORSCustomer Focus Listens to and demonstrates an understanding of customers stated needs. Delivers customer value through timely and quality execution. Professional Entrepreneurship Takes proactive and constructive action at work with little or no direction from others. Displays responsibility for problems, initiatives and tasks that lie within the domain of own role Drive for Results Seeks to understand the rationale for key decisions and understands implications for own role/ actions. Displays a sense of urgency to deliver outcomes as per stated timelines. Reacts to challenges by displaying an optimistic demeanor Influence and Impact Uses simple persuasion techniques to achieve the desired result / action / commitment from others. Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset Focus on Quality Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work. Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement Leadership Abilities Displays awareness and understanding of the external environment relevant to own area of work and can assess their impact on the business in which he operates. Translates the Banks vision to own sphere of work and defines plan for achievement of the growth and scale objectives. Actively seeks, identifies, and promotes opportunities to try out new idea. Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability, and rewarding high performance. Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources, and authority. Coaches and mentors employees to develop required skills, provides dev Enables Change Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches. Cascades the vision for change, and leads required transformation in structure, processes, and capability to ensure a smooth transition. Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety.   Interested candidates can share their cv on karishma.sansi.ext@yes.bank.in

OTM Technical Lead Consultant_Full-Time_Pan IndiaHi,Greetings from Best Infosystems Ltd.!We've spotted your impressive profile and have an exciting opportunity tailored to your skills and passions. Position: OTM Technical Lead ConsultantLocation: Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/ChennaiJob Type: Full-TimeExperience: 7-12 Years Job Description: Job Details:Area(s) of responsibility:1. Manage Project account with techno-functional expertise on OTM Application2. Day to Day interaction with Client and Stakeholders for project deliveries, updates and new Change Requests3. Configure OTM modules & design the business requirements, must have done/worked on Migration projects4. Well versed with OTM & GTM modules: Order Management, Shipment Management, Contract and Rate Management, Business Process Automation, Configuration and Administration, Financials, Trade Compliance Management and Trade management5. Create Agent, Saved Queries, Action checks, Custom Actions, Screensets, Manager layouts, Workbenches, assigning user preferences, user favorites, export/import of CSV, XML, JSPX, XSL (Style sheets) Project migration, Account Policy, User Roles and Business Monitor6. Knowledge in Financials (Invoice Approval Rules, Match Rule Profile)7. Manage OTM & GTM Quarterly Upgrade8. Integration with other modules like EBS, JDE, SAP, etc.9. Responsible to gather Customer Requirement, Understand Supply Chain Business, Create functional specifications, provide logic to technical team, prepare test data, conduct internal testing and user acceptance testing, go-live and support and related documentations.10. Drive Weekly, Monthly, Quarterly, Yearly Status Report calls with stakeholders.11. Co-ordinate with Stakeholders and internal team members on administrative processes.12. Excellent verbal, written and interpersonal communication skills with both technical and non-technical audiences.13. Ability to think tactically as well as strategically while coordinating cross functional teams in a matrixed environment.14. Developing standards and processes, Encouraging (or enforcing where necessary) the use of those standards and processes.----------- If you are interested, please share your updated resume along with the following details for the next steps: # Your full name ( First : Middle : Last ) ( All expanded ):# Present Employer Name & Work Location:# Permanent / Contract Employee:# Current Location:# Preferred Location (Bangalore/Pune/Navi Mumbai/Noida/Hyderabad/Chennai):# Highest Qualification (University Name and Passing year):# Total experience:# Relevant experience as an OTM Technical Lead Consultant in years:# Relevant experience in OTM in years:# Relevant experience in Manage Project account with techno-functional expertise on OTM Application in years:# Current CTC and take home:# Expected CTC and take home:# Official Notice Period:# Are you serving notice period if yes then mention LWD (Last Working Day):# Any offer you are holding (if yes please share the offer amount):# Date of Birth(DOB):# PAN Card Number (To upload your profile in client's ATS):

Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery  Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends)  FRESHERS ARE WELCOME  PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com