service delivery manager jobs in mumbai, Mumbai

587 Service Delivery Manager Jobs in Mumbai

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posted 2 months ago
experience1 to 5 Yrs
Salary3.0 - 5 LPA
location
Mumbai City
skills
  • telecom
  • retention
  • cross selling
  • upselling
  • customer service
  • customer satisfaction
  • outbound
  • telecalling
  • inbound
Job Description
 Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery  Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends)  FRESHERS ARE WELCOME  PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com
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posted 3 weeks ago

Test Manager - Banking

TRISTHA GLOBAL PRIVATE LIMITED
experience10 to 18 Yrs
location
Mumbai City, Chennai
skills
  • banking
  • manual testing
  • leadership
Job Description
Experience: 13 to 15 years Designation: Test Manager Location: Chennai/ Mumbai Notice Period: Immediate to 45 days  About Tristha Global: Tristha Global is an India-based software services company and Quality Assurance company that focuses broadly on the BFSI sector. We provide end-to-end test automation, testing services and test management tools for businesses that focus on financial services. Roles and Responsibilities: As a Test Manager you will lead end-to-end testing activities for banking applications, ensuring high-quality delivery. The role focuses on driving quality assurance, automation, and continuous improvement across complex financial systems. Define and implement the overall test strategy, plans, and processes aligned with banking project objectives and regulatory standards. Lead and manage test teams, ensuring effective execution of functional, integration, regression, and UAT testing. Collaborate with business, development, and vendor teams to ensure comprehensive coverage of banking workflows and interfaces. Oversee defect management, test metrics, and reporting, ensuring timely issue resolution and transparent communication. Drive automation, process improvement, and quality governance to enhance efficiency and reduce risk in banking system deliveries.   Mandatory Skills: 13-15 years experience into Banking domain. Experience into multiple banking domain application like T24, Finacle, Flexcube etc. Good hand on experience into manual testing. Handled a team of manual testers. Excellent communication skills If you possess the mandatory skills and relevant experience, we invite you to share your updated resume with us. Please reach us at: career@tristhaglobal.com
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posted 1 week ago
experience10 to 15 Yrs
location
Thane, Maharashtra
skills
  • project execution
  • plumbing
  • Thermal Management
  • Fluid dynamics
  • project coordination
  • pipe sizing
  • layout
  • material selection
  • hydraulic calculations
  • engineering drawings
  • Heat transfer
  • Thermodynamics
  • Fluid mechanics
  • Preventive Maintenance
  • Troubleshooting
  • Mentoring
  • Team management
  • analytical skills
  • leadership skills
  • communication skills
  • HVAC piping design
  • Chilled Water piping
  • Primary Secondary pumps
  • thermal storage
  • HVAC control Systems
  • Engineering complex cooling solutions
  • 2D3D CAD models
  • Test plans
  • cooling performance analysis
  • compliance with industry
  • safety standards
  • Control systems
  • Sensor integrations
  • piping codes
  • standards
  • piping design software
  • problemsolving skills
  • collaboration abilities
  • Building Information Modeling BIM software
  • sustainable design principles
  • energyefficient systems
  • Certification in piping design
  • successful project delivery
Job Description
You will be responsible for leading the design, development, and implementation of advanced liquid cooling systems for Data Centres. Your role will involve project management, design and development of Chilled Water piping systems, testing and validation, as well as service and operations skills. You must have a strong background in Thermal Management, Fluid dynamics, and project coordination. Additionally, you should possess excellent communication, organizational, and documentation skills to effectively manage projects and mentor team members. **Key Responsibilities:** - Lead liquid cooling system projects from concept to completion. - Participate in project meetings, provide design input, and coordinate cross-functional teams. - Review and approve designs for accuracy and compliance. - Manage project timelines, budgets, and deliverables. - Develop 2D/3D CAD models and engineering drawings using tools like AutoCAD, Creo & Revit. - Create test plans, simulate and validate cooling performance against system requirements. - Analyse test data, iterate designs for performance improvement, and ensure compliance with industry standards. - Preventive Maintenance, Implementation of Bulletins, Troubleshooting, and resolve complex issues at the field level within SLA. - Mentor and develop team members. **Qualification Required:** - Diploma or Bachelor's Degree in Mechanical Engineering, Piping Engineering, or related field. - Strong knowledge of piping codes and standards (e.g., ASHRAE, ASME). - Proficiency in piping design software (e.g., AutoCAD, Revit, CAESAR II). - Excellent analytical, problem-solving, and leadership skills. - Experience with Building Information Modeling (BIM) software. - Certification in piping design or related field (e.g., PE, CPD). - Proven track record of successful project delivery. This company will only employ those who are legally authorized to work in the United States. Individuals with temporary visas or those needing sponsorship for work authorization are not eligible for hire. This is an Equal Opportunity Employer.,
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posted 3 days ago

Supply Chain Manager

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED
experience10 to 20 Yrs
Salary3.5 - 12 LPA
location
Mumbai City, Ahmednagar+8

Ahmednagar, Bangalore, Idukki, Chennai, Hyderabad, Kolkata, Kerala, Gurugram, Delhi

skills
  • project management
  • supply chain management
  • hvac
  • power plants
  • supervisors
  • sale management.
  • chemical engineering structural design
  • hse manager
  • detailing engineer
  • store manager
Job Description
A Supply Chain Optimization Manager enhances a company's supply chain efficiency by analyzing data, reducing costs, and improving workflows across areas like logistics, inventory, and procurement. Key responsibilities include developing strategies for network optimization, collaborating with cross-functional teams (such as procurement and finance), and using data and digital tools to manage performance and drive continuous improvement. This role requires strong analytical, problem-solving, and leadership skills.  Key responsibilities Performance monitoring and analysis: Track, analyze, and report on supply chain performance to identify areas for improvement. Cost reduction: Develop and implement strategies to reduce overall supply chain costs, including manufacturing, transportation, and distribution costs. Network design: Design, model, and optimize the supply chain network for efficiency and scalability. Material and inventory management: Oversee material sourcing, storage, and usage to prevent stock outs or overstock, and negotiate with suppliers to ensure timely delivery and quality. Cross-functional collaboration: Work with departments like procurement, operations, finance, and new product development on business cases and long-term programs. Process improvement: Facilitate changes to internal processes and technologies to achieve performance targets and increase productivity. Data and digital tools: Develop and maintain optimization tools, dashboards, and visualizations to support decision-making. Logistics and distribution: Plan and coordinate the movement of goods to ensure timely and cost-effective delivery to customers. 
posted 3 days ago
experience3 to 8 Yrs
Salary5 - 7 LPA
location
Navi Mumbai, Mumbai City+1

Mumbai City, Thane

skills
  • sales
  • transaction banking
  • trade
  • forex
  • trade sales
  • commercial banking
  • current account
  • emerging corporate
  • etrg
  • elite trade
Job Description
Dear Candidate, Urgent opening with leading Bank.  Exp - Min 2 yrs in current account CTC : Upto 7.5 LPA Location : Across Mumbai  Job Description for TRM- 1. As a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. 2. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. 3. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. 4. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. 5. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. 6. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.  Responsibilities 1. Acquire quality Current Account customers involved in international trade. 2. Identify and target high-potential markets and customer segments. Ensure complete compliance with KYC and regulatory norms during acquisition. 3. Guide customers on applicable rates, charges, and ensure system-level updates. Activate the first trade transaction post-account opening. 4. Promote and cross-sell trade and FES products such as: Forward Contracts Letters of Credit (LC) Bank Guarantees (BG) Bill Collection (BC) Travel Cards Encourage clients to maintain high Average Monthly Balances (AMB). 5. Generate leads for asset products and ensure smooth handover to branch operations. 6. Educate clients on cut-off times and service-level agreements (SLAs). 7. Maintain a low cost of acquisition by focusing on high-value accounts. 8. Achieve business and income targets consistently. Monitor competitor activities and share insights with Area Sales Managers (ASMs). 9. Coordinate with internal teams to ensure timely service delivery. Retain and grow the existing customer base through relationship management.  Interested candidate can revert back with updated resume on qcnaukri1@gmail.com  Any query can call Shrutika : 022-40697708 / 8369367973
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posted 2 months ago

Delivery Manager

Careerfit.ai
experience10 to 14 Yrs
location
Thane, Maharashtra
skills
  • Communication skills
  • Presentation skills
  • Interpersonal skills
  • Software driven HSE management projects
  • PMP Certification
  • Proficiency in Office tools
  • Knowledge of AWSAzure environment
  • Agile project management methodologies
  • Prioritization skills
Job Description
As an EHS Delivery Manager, your primary responsibility is to oversee and ensure the successful execution and implementation of EHS related projects within the organization. Your role is crucial in managing and supporting HSE Management Projects to contribute to the broader organizational goals. **Roles & Responsibilities:** - Engage with customers to define their digital transformation roadmaps and act as their strategic advisor. - Collaborate with teams to plan and execute projects, ensuring they meet deadlines. - Identify and mitigate potential project delivery risks and challenges. - Ensure projects are completed within the specified budget and maintain quality assurance mechanisms. - Uphold end-to-end accountability for customer satisfaction. - Collaborate with cross-functional teams to design and implement strategies aligned with product or service goals. - Work with Resource Planners to ensure the availability of resources for project execution. - Manage project expectations through client meetings, status reports, and effective customer interaction. - Create and manage Proof of Concept configurations based on customer requirements. - Coordinate User Acceptance Testing, problem fixes, and issue resolution. - Direct team resources to project implementation and ongoing support. - Handle and rank incoming support cases through email, phone, or a ticketing system. - Engage with customers professionally to understand and address their concerns. **Support Management:** - Work closely with technical support teams to efficiently address customer problems. - Ensure all cases are resolved in alignment with company standards and customer satisfaction targets. - Propose enhancements to support procedures and tools based on customer feedback. - Travel time estimated at 40% throughout the mentioned region. **Key Performance Indicators:** - 90% project deadlines achievement. - 80% adherence to cost criteria. - Provide Training and Guidance for at least 1 team member. - Achieve 75% customer satisfaction. - Close 95% of support cases within SLA. - Achieve the target of 5 million AED. **Skills & Qualifications:** - Bachelor's degree. - 10+ years experience in managing Software driven HSE management projects. - PMP Certification preferred. - Proficiency in Office tools and knowledge of AWS/Azure environment. - Create and maintain Business Requirement Document. - Expertise in designing and implementing new service processes. - Hands-on experience with agile project management methodologies. - Exceptional communication, presentation, and interpersonal skills. - Ability to communicate effectively with technical and non-technical stakeholders. - Skill in prioritizing workloads and meeting deadlines.,
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posted 2 months ago

Client Services Manager

FreshBox Media Pvt. Ltd
experience2 to 6 Yrs
location
Thane, Maharashtra
skills
  • Brand Management
  • Account Management
  • Marketing
  • Advertising
  • Communication
  • Strategic Thinking
  • MS Office
  • Media
  • Relationshipbuilding
  • Analytical Thinking
  • Creative Thinking
  • Organizational Skills
  • Marketing Tools
Job Description
As the main contact for client accounts, your role will involve building strong relationships with clients. You will be responsible for planning and executing brand strategies and campaigns, coordinating with internal teams to ensure smooth delivery, and researching market trends, competitors, and customer needs. In addition, you will track campaign performance, suggest improvements, and share regular updates and reports with clients. It is essential to stay updated on industry trends and best practices to excel in this role. Your qualifications for this position include a Bachelors degree in Marketing/Business or a related field. You should have experience in brand/account management or marketing, with a preference for experience in media/advertising. Strong communication and relationship-building skills are crucial, along with strategic, analytical, and creative thinking abilities. Being organized and able to manage multiple tasks is important, as well as proficiency in MS Office and marketing tools. Please note that the above job description does not contain any additional details about the company.,
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posted 1 week ago
experience2 to 6 Yrs
location
Thane, Maharashtra
skills
  • Sales Management
  • Team Management
  • Sales Strategy
  • Coaching
  • Training
  • Business Development
  • Customer Relationship Management
  • Strategic Planning
  • Communication Skills
  • Project Management
  • Crossselling
Job Description
Role Overview: As the Manager Services Sales, you will be responsible for managing the Therma & Generator Remedial teams in the UK. Your main role will be to provide the necessary support, direction, and technical assistance to ensure the successful implementation of the company's sales strategy. You will play a crucial role in helping the team achieve the overall remedial service sales target by providing continuous support and guidance to maximize all sales opportunities. Key Responsibilities: - Think strategically and innovatively to guide your team towards reaching set targets aligned with Vertiv values - Provide coaching and training to ensure that your team is well-versed in Thermal and Generator remedial service offerings, as well as competent in cross-selling and serving as the primary contact for all Service Sales offerings across all LOBs - Collaborate with other department leads to ensure projects are delivered according to company standards and within budget to meet GP and OP targets - Develop a strategic plan and guidelines for your team to help them achieve targets - Maximize conversion of existing OSC opportunities and exceed regional and overall targets - Work directly with customers/FMs using Vertiv products and solutions to provide vision and strategy tailored to their current and future needs - Identify additional business opportunities and provide a strategy to your team for delivery within their respective regions - Develop talent within your team through regular coaching and open communication sessions using Vertiv's coaching tools - Ensure standardized and consistent quote/project documentation is used for internal efficiency Qualification Required: - Minimum 2 years of experience Additional qualifications: - Sound knowledge/understanding of the Thermal/Generator market - Understanding of business critical applications - Excellent interpersonal and communication skills - Decisive nature and ability to work under pressure - Strong communication skills - Proven track record of managing others - Computer literate - Self-disciplined and motivated,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Navi Mumbai, Maharashtra
skills
  • HRIS
  • Compliance
  • Process enhancement
  • Automation
  • Onboarding
  • Orientation programs
  • Employee engagement
  • Employee relations
  • Benefits administration
  • Vendor management
  • HR documentation management
  • Employee life cycle management
  • Offboarding
  • Asset recovery
  • Final settlements
  • Reimbursements
  • Audit readiness
Job Description
As an HR Manager, you will be responsible for overseeing the end-to-end management of HR documentation and ensuring the accuracy of employee records in the HRIS. Your role will involve ensuring coordination across departments to enable seamless HR service delivery. You will also be responsible for ensuring organizational compliance with labor laws and internal policies, reviewing and approving audit documentation and HR reports for internal and external stakeholders. Key Responsibilities: - Supervise the pre-boarding process, ensuring timely issuance of appointment letters and coordination with IT and Admin for Day 1 readiness. - Lead onboarding and orientation programs to effectively communicate company values, policies, and expectations. - Oversee the setup of new employee profiles in Oracle and ensure seamless execution of Day 1 activities. - Monitor new hire engagement through structured check-ins and feedback mechanisms, addressing onboarding issues proactively. Employee Life Cycle (ELC): - Review and approve updates to employee records in the HRIS, ensuring alignment with role changes, compensation adjustments, and compliance standards. - Govern the application and enforcement of HR policies, ensuring proper handling of employee matters and consistent policy adherence. - Maintain oversight of employee relations records, ensuring issues are documented and resolved in line with company policies and regulatory standards. Exit (Offboarding): - Manage the backend offboarding process, ensuring timely clearances, documentation completion, and asset recovery through inter-departmental coordination. - Review final settlements, including earned leave and severance, ensuring accuracy before submission to finance. - Collaborate with the finance team to validate FNF calculations and resolve discrepancies, ensuring compliance with policy. Benefits Management: - Oversee benefits administration, including enrollment, policy changes, and life event updates, ensuring accuracy in HRIS and vendor systems. - Manage vendor relationships to ensure timely resolution of claims, clarifications, and policy updates for employees. - Approve and oversee the processing of employee reimbursements, ensuring alignment with policy and audit readiness. - Review benefits utilization reports, ensure data integrity across systems, and support internal and external audits with reconciled documentation. Qualifications Required: - Bachelor's degree in Human Resources or related field. - Proven experience in HR management, with a focus on HRIS and compliance. - Strong knowledge of labor laws and regulations. - Excellent communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams on strategic HR initiatives.,
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posted 2 weeks ago
experience13 to 18 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Record To Report
  • Account Management
  • Robotics
  • Machine Learning
  • Tax
  • Treasury
  • Automation
  • Analytics
  • Finance Operations
  • AI
  • Digital FA technologies
Job Description
As a Delivery Lead Manager at Accenture, you will be responsible for aligning with the Finance Operations vertical. Your primary role will involve determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. The team's focus is on aligning Finance with Business Strategy to maximize operational efficiency by leveraging robotics for transaction processing, AI for analysis and commentary, and machine learning for matching and reconciliations. You will play a key role in leading the transformation agenda for clients to enhance finance function performance within their organizational strategies. Additionally, you will lead growth and mining in existing F&A accounts for industry segments. **Key Responsibilities:** - Lead the transformation agenda for clients to improve finance function performance - Provide industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, and drive existing client portfolios in Tax and Treasury towers - Work on Industry Digital F&A technologies, leading tools, automation, AI, and Analytics **Qualifications Required:** - Any Graduation - 13 to 18 years of experience In this role, you will be required to identify and assess complex problems within your area of responsibility. You will need to create solutions that involve an in-depth evaluation of variable factors and adhere to the strategic direction set by senior management. Your interactions will be with senior management at clients and/or within Accenture, where decision-making may have a significant impact on your area of responsibility. You will have the autonomy to determine methods and procedures for new assignments and manage large to medium-sized teams or work efforts at a client or within Accenture. Please note that this role may require you to work in rotational shifts.,
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posted 6 days ago

Food and Beverage Manager

DHANVANTARILOKASIRI BIOTECH PRIVATE LIMITED
experience9 to 14 Yrs
Salary7 - 16 LPA
location
Mumbai City, Pune+17

Pune, Singapore, Oman, Qatar, Goa, Romania, Saudi Arabia, South Korea, Kuwait, Rourkela, Rajahmundry, Uttar Bastar Kanker, Goalpara, Hyderabad, Tokelau, South Goa, North Goa, Japan

skills
  • beverage
  • restaurant
  • fine dining
  • culinary education
  • food technology
  • menu costing
  • beverage industry
  • recipe testing
  • food chemistry
Job Description
We are seeking a highly skilled and experienced Food and Beverage Manager to oversee and optimize all aspects of our F&B operations. As the manager, you will be responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances. Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency. By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction. Responsibilities Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPIs, schedules, policies and procedures Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork Comply with all health and safety regulations Report on management regarding sales results and productivity
posted 2 days ago
experience5 to 10 Yrs
Salary8 - 10 LPA
location
Mumbai City
skills
  • sales planning
  • exhibitions
  • interpersonal skills
  • project management
  • sales management
  • project sales
  • sports
  • excellent communication skills
Job Description
The Sales / Project Manager will be responsible for driving exhibition space sales, sponsorship revenue, exhibitor acquisition, and managing the end-to-end execution of a large-scale B2B Sports Exhibition. This role demands strong industry connections, consultative sales expertise, and hands-on project management to successfully deliver the exhibition from planning to execution. Key Responsibilities Sales & Business Development Achieve assigned sales targets for exhibition space, sponsorships, and advertising opportunities. Identify, engage, and close deals with exhibitors, brands, sports federations, associations, and industry stakeholders. Develop and maintain strong long-term relationships across sports, fitness, infrastructure, wellness, and allied industries. Conduct market research, competitor analysis, and industry mapping to identify new business opportunities. Prepare proposals, negotiate pricing, finalize contracts, and coordinate invoicing and collections. Project Management & Operations Plan and execute the exhibition lifecycle including project timelines, exhibitor services, operations, and vendor coordination. Liaise with venue authorities, logistics partners, stall designers/fabricators, registration teams, and contractors. Ensure timely delivery of floor plans, exhibitor manuals, operational guidelines, and event schedules. Coordinate internally with marketing, finance, creative, and production teams to ensure seamless execution. Oversee exhibitor onboarding, support services, and on-ground operations to deliver a high-quality event experience. Marketing & Industry Engagement Support marketing initiatives by collaborating with industry associations, influencers, government bodies, and strategic partners. Assist in planning content for visitor promotions, conferences, seminars, and B2B networking programs. Represent the exhibition at industry events, trade shows, roadshows, and forums to promote participation. Key Responsibilities Sales & Business Development Achieve assigned sales targets for exhibition space, sponsorships, and advertising opportunities. Identify, engage, and close deals with exhibitors, brands, sports federations, associations, and industry stakeholders. Develop and maintain strong long-term relationships across sports, fitness, infrastructure, wellness, and allied industries. Conduct market research, competitor analysis, and industry mapping to identify new business opportunities. Prepare proposals, negotiate pricing, finalize contracts, and coordinate invoicing and collections. Project Management & Operations Plan and execute the exhibition lifecycle including project timelines, exhibitor services, operations, and vendor coordination. Liaise with venue authorities, logistics partners, stall designers/fabricators, registration teams, and contractors. Ensure timely delivery of floor plans, exhibitor manuals, operational guidelines, and event schedules. Coordinate internally with marketing, finance, creative, and production teams to ensure seamless execution. Oversee exhibitor onboarding, support services, and on-ground operations to deliver a high-quality event experience. Marketing & Industry Engagement Support marketing initiatives by collaborating with industry associations, influencers, government bodies, and strategic partners. Assist in planning content for visitor promotions, conferences, seminars, and B2B networking programs. Represent the exhibition at industry events, trade shows, roadshows, and forums to promote participation.
posted 3 weeks ago

Head of Technical Services

MPower India Private Limited
experience6 to 10 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Team Leadership
  • Management
  • Service Delivery
  • Quality Control
  • Customer Relationship Management
  • Inventory Management
  • Budgeting
  • Cost Control
  • Continuous Improvement
  • Reporting
  • Electrical Engineering
  • Electronics Engineering
  • Inverters
  • Spare Parts Management
  • UPS Battery Maintenance
  • Power Backup Systems
  • VRLA Batteries
  • LithiumIon Batteries
  • NiCd Batteries
  • Battery Chargers
  • UPS Architectures
  • Battery Testing
  • Conductance Testers
  • Hydrometers
Job Description
Role Overview: As the Service Manager UPS Batteries, you will be responsible for overseeing and optimizing all aspects of UPS battery maintenance and service operations. Your role involves managing a team of service engineers and technicians, ensuring timely preventive maintenance, coordinating emergency breakdown responses, and maintaining high levels of customer satisfaction. You will develop strategies to maximize system uptime, extend battery life, and uphold stringent safety and quality standards. Key Responsibilities: - Supervise, mentor, and develop a team of battery service engineers and technicians. - Allocate resources effectively for preventive maintenance, corrective repairs, and emergency calls. - Conduct performance reviews, identify training needs, and implement skill-development initiatives. - Develop and enforce service protocols, checklists, and standard operating procedures (SOPs) for battery inspections, load tests, and replacements. - Monitor service tickets to ensure timely closure and compliance with agreed SLAs (Service Level Agreements). - Conduct periodic audits and site visits to verify adherence to safety and quality standards. - Act as the primary point of contact for key customers regarding UPS battery health, performance, and upgrades. - Prepare and present service reports, lifecycle projections, and maintenance recommendations. - Address escalations promptly, ensuring root-cause analysis and corrective/preventive actions are implemented. - Maintain optimal stock levels of critical battery cells, connectors, breakers, and ancillary components. - Liaise with procurement to forecast demand, manage lead times, and control service-related expenses. - Prepare annual service budgets and track actual vs. planned expenditures. - Identify cost-saving opportunities through process improvements, vendor negotiations, and parts standardization. - Analyze service data (MTTR, MTBF, failure rates) to identify trends and drive reliability enhancements. - Compile monthly/quarterly service performance dashboards and present findings to senior management. - Lead root-cause investigations for major failures and drive cross-functional corrective action plans. Required Qualifications: - Bachelor's degree in Electrical/Electronics Engineering or a related field. - Minimum 5-7 years of experience in UPS battery maintenance or power backup systems, with at least 2 years in a supervisory or managerial role. - Strong knowledge of VRLA, Lithium-Ion, NiCd batteries, battery chargers, inverters, and UPS architectures. - Hands-on experience with battery testing tools (e.g., conductance testers, hydrometers) and load-bank testing.,
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posted 2 months ago

Customer Service Executive (Sales)

FUTURE CARE HR SERVICES PRIVATE LIMITED
experience1 to 3 Yrs
Salary2.0 - 3.0 LPA
location
Mumbai City, Thane+1

Thane, Dombivali

skills
  • customer service operations
  • customer service management
  • customer service
Job Description
Key Responsibilities: Handle inbound and outbound calls, emails, and chats to engage potential and existing customers. Explain IT products, software solutions, or services to prospective clients. Understand customer requirements and recommend suitable IT products or solutions. Assist the Sales and Business Development teams with lead generation, quotations, and proposals. Maintain accurate and updated customer records in the CRM system. Follow up with clients for quotations, renewals, feedback, and cross-selling opportunities. Coordinate with the technical and operations teams for demos, onboarding, and service delivery. Achieve monthly/quarterly sales and customer satisfaction targets. Prepare regular sales performance and follow-up reports. Ensure excellent after-sales service and support to maintain long-term client relationships.  Key Skills & Competencies: Excellent communication and interpersonal skills. Strong persuasion and negotiation abilities. Good understanding of IT products, software solutions, or SaaS services. Experience in telesales, inside sales, or customer success (preferably in IT). Ability to multitask and handle customer queries efficiently. Self-motivated with a goal-oriented mindset. Good presentation and reporting skills.  Qualifications: Graduate in any discipline (BBA, B.Com, B.Sc., BCA, or B.Tech preferred). 13 years of experience in customer service, inside sales, or tele-sales (IT industry preferred). Basic technical knowledge of software, cloud, or IT infrastructure is an added advantage.  
posted 6 days ago

Unit Manager - VRM Channel

AV Global Advisory Services
AV Global Advisory Services
experience10 to 20 Yrs
Salary12 - 18 LPA
location
Thane, Hyderabad
skills
  • vrm
  • phone banking
  • virtual rm
Job Description
We Are Hiring for Senior Leadership Roles in Virtual Sales  We are looking for dynamic professionals to lead and grow our VRM teams.  Position: Unit Head - Virtual Relationship Management (VRM) Channel Organization: Leading Private Bank Location: Thane, Hyderabad  Candidates with relevant experience willing got relocate can also apply Key Responsibilities:   Lead and mentor a high-performing VRM team Drive recruitment, training, and performance management Ensure achievement of sales targets and revenue goals Strengthen HNI client engagement through joint calls and relationship management Coordinate with Liabilities, Assets, Forex, Wealth, Insurance and Cards teams for seamless business delivery Drive digital adoption and ensure adherence to quality standards Implement data-driven sales strategies and monitor results Manage team attrition and foster a high-performance culture Skills and Experience:   8 to 12 years in phone banking, telesales, or VRM Channel in Banks Proven track record of achieving sales and business targets Strong leadership, coaching, and team management skills Age below 40 years  Interested candidates can WhatsApp or call 8804618617  
posted 2 months ago

Business Development Manager

Skywings Advisors Private Limited
experience1 to 6 Yrs
Salary4.0 - 4.5 LPA
location
Mumbai City, Nandurbar
skills
  • life insurance
  • bancassurance
  • banca
  • banka
Job Description
Designation- Business Development Manager Channel- Banca CTC- 4.25 LPA + TA (4k-6k) Key Responsibilities1. Sales & Revenue Generation Achieve assigned monthly, quarterly, and annual life insurance sales targets. Generate leads and ensure conversion through walk-ins, referrals, and cold calling (where applicable). Drive high-quality and compliant insurance sales through effective need-based selling. 2. Channel Partner Relationship Management Build and nurture strong relationships with branch managers, staff, and key influencers. Conduct regular meetings and joint calls with bank staff to drive insurance penetration. Act as the single point of contact for bank staff for all insurance-related queries and escalations. 3. Customer Service & Retention Ensure smooth onboarding of customers, proper documentation, and timely issuance of policies. Handle post-sale services like policy delivery, renewal follow-up, claims coordination, etc.  
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posted 2 months ago

Business Development Manager

Skywings Advisors Private Limited
experience1 to 6 Yrs
Salary3.0 - 3.5 LPA
location
Navi Mumbai, Mumbai City
skills
  • banca
  • insurance
  • life insurance
  • loans
  • casa
Job Description
Designation- Business Development Manager Channel- Banca CTC- 3.25 LPA + TA (4k-6k) Key Responsibilities1. Sales & Revenue Generation Achieve assigned monthly, quarterly, and annual life insurance sales targets. Generate leads and ensure conversion through walk-ins, referrals, and cold calling (where applicable). Drive high-quality and compliant insurance sales through effective need-based selling. 2. Channel Partner Relationship Management Build and nurture strong relationships with branch managers, staff, and key influencers. Conduct regular meetings and joint calls with bank staff to drive insurance penetration. Act as the single point of contact for bank staff for all insurance-related queries and escalations. 3. Customer Service & Retention Ensure smooth onboarding of customers, proper documentation, and timely issuance of policies. Handle post-sale services like policy delivery, renewal follow-up, claims coordination, etc.
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posted 2 weeks ago

Delivery Boy

KATARIA ENTERPRISE
experience0 to 4 Yrs
Salary50,000 - 3.5 LPA
location
Mumbai City, Pune+7

Pune, Bangalore, Chennai, Noida, Hyderabad, Kolkata, Gurugram, Delhi

skills
  • unloading
  • express delivery
  • couriers
  • deliveries
  • parcels
  • courier
  • bikes
Job Description
A Delivery Boy is responsible for the timely and safe transportation of goods from a starting point to a customer's location, requiring a valid driver's license, good time management, and strong customer service skills to load, unload, navigate efficiently, and resolve issues. Key duties include following planned routes, maintaining the delivery vehicle, handling payments, and keeping accurate delivery records while adhering to all traffic and safety regulations.   As a delivery associate in our organization, you will play a crucial role in ensuring timely and efficient delivery of goods to our customers.   Your responsibilities will include: - Delivering packages to customers in a timely manner - Ensuring the safety and security of the packages during transit - Maintaining a high level of customer service and professionalism - Adhering to all traffic rules and regulations - Keeping track of delivery records and reporting any issues or discrepancies To qualify for this role, you must possess the following qualifications: - Must have a two-wheeler and a valid LLR or License - Pan card and Aadhar card are required documents - Ability to work independently and efficiently - Good communication skills - Prior experience in delivery services is a plus If you are looking for a part-time or full-time job with a competitive salary ranging from 15,000 to 40,000, depending on the hours worked, then this position is perfect for you.   Additionally, we offer flexible schedules, various shifts to choose from (day, evening, morning, night), and weekend availability with the option of working only on weekends. Join us today and receive a joining bonus to kickstart your delivery career! Work location will be all over India, providing you with the opportunity to explore different parts of the city while on the job.,    
posted 1 week ago

Data Manager

TERCELHERBS PRIVATE LIMITED
TERCELHERBS PRIVATE LIMITED
experience3 to 8 Yrs
Salary6 - 12 LPA
location
Mumbai City, Pune+8

Pune, Bangalore, Noida, Chennai, Hyderabad, Guntakal, Kolkata, Gurugram, Delhi

skills
  • management
  • service
  • finance
  • skills
  • project
  • productions
Job Description
We are seeking an experienced Data Manager to lead the development and utilization of data systems. In this role, you will be responsible for identifying efficient methods to organize, store, and analyze data while maintaining strict security and confidentiality measures. An exceptional Data Manager comprehends the intricacies of data management and possesses a deep understanding of databases and data analysis procedures. You should also possess strong technical acumen and exceptional troubleshooting abilities. Your primary objective will be to ensure the seamless and secure flow of information within and outside the organization, guaranteeing timely access and delivery of data. By implementing effective data management practices, you will contribute to the overall success of our organization. Join our team and be a key driver in optimizing our data systems, unlocking valuable insights, and supporting data-driven decision-making processes. Create and enforce policies for effective data managementFormulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of dataDevise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspectsEstablish rules and procedures for data sharing with upper management, external stakeholders etc.Support others in the daily use of data systems and ensure adherence to legal and company standardsAssist with reports and data extraction when neededMonitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.)Ensure digital databases and archives are protected from security breaches and data losses Proven experience as data managerExcellent understanding of data administration and management functions (collection, analysis, distribution etc.)Familiarity with modern database and information system technologiesProficient in MS Office (Excel, Access, Word etc.)An analytical mindset with problem-solving skillsExcellent communication and collaboration skillsBSc/BA in computer science or relevant field
posted 1 week ago

Help Desk Manager

ODH DEVELOPERS PRIVATE LIMITED
ODH DEVELOPERS PRIVATE LIMITED
experience13 to 23 Yrs
location
Mumbai City, Singapore+17

Singapore, Oman, South Africa, Saudi Arabia, Kuwait, Murshidabad, Chennai, Shravasti, Sudan, United Arab Emirates, Hyderabad, Haldwani, Kolkata, Pudukkottai, Hosur, Zambia, Ghana, Delhi

skills
  • problem
  • time
  • leadership
  • management
  • budgeting
  • communication
  • solving
  • project
  • skills
  • organizational
Job Description
We are currently seeking a highly qualified Help Desk Manager to join our team. In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues. As a Help Desk Manager, it is essential that you possess a strong technical background complemented by extensive customer service experience. Your problem-solving mindset, coupled with the ability to motivate and inspire your team to achieve specific goals, will be vital to excel in this position. Your primary objective will be to ensure the provision of high-quality technical support, which directly contributes to increased client satisfaction. By leveraging your expertise and leadership skills, you will guide your team in providing efficient and effective solutions to our valued customers. We are looking for a Help Desk Manager who is not only proficient in technical matters but also possesses excellent communication skills and the ability to collaborate with different stakeholders. Your dedication to delivering exceptional customer service and driving continuous improvement will be instrumental in achieving our organizational objectives. If you are ready to take up this challenging yet rewarding role, join our team as a Help Desk Manager and contribute to our commitment to providing top-notch technical support and enhancing client satisfaction. Responsibilities Manage the help desk team and evaluate performance Ensure customer service is timely and accurate on a daily basis Recruit, train and support help desk representatives and technicians Set specific customer service standards Contribute to improving customer support by actively responding to queries and handling complaints Establish best practices through the entire technical support process Follow up with customers to identify areas of improvement
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