1,42,584 Service incharge Jobs

Job Title: Service Business Lead Job Code: ITC/SBL/20251107/16358 Location: Chennai Experience: 5-12 Years Education: Bachelors Degree CTC Range: 14,00,000 -28,00,000 Status: Open About the Role We are looking for a skilled and customer-focused Service Business Lead to oversee technical service operations, warranty management, and service process implementation across channel partners. The ideal candidate will have strong technical diagnostic abilities, hands-on experience with defect rectification, and a deep understanding of service business KPIs. This role plays a key part in ensuring customer satisfaction, workshop profitability, and high-quality service delivery in the Chennai region. Key Responsibilities Analyze technical complaints from the field and ensure timely rectification of defects. Overhaul vehicle aggregates and provide technical support to channel partners. Manage and maintain internet-based warranty processes with accuracy and compliance. Ensure the implementation of service processes across all channel partners. Develop secondary service channels to strengthen reach and service delivery. Provide product feedback for both company products and competitor offerings to drive improvement. Train service managers and dealer teams on diagnostics, service processes, and customer care. Plan and execute special service support programs for strategic and high-value customers. Ensure timely execution of spare parts orders by channel partners. Guide channel partners on manpower deployment, equipment optimization, and workshop profitability. Manage spare parts inventory, stock health, and service guarantees at dealerships. Conduct monthly visits to Authorized Service Centres (ASC) and monitor performance. Drive customer care initiatives to improve satisfaction and reduce repeat complaints. Required Skills & Competencies Strong Technical Analysis & Diagnostic Skills Defect Rectification & Aggregate Overhaul Warranty Process Management Service Process Implementation Customer Care & Issue Resolution Service Network & Channel Management Inventory & Spare Parts Management Training & Technical Support Excellent Communication & Stakeholder Handling

We are looking for young, high energy individuals with a passion for sales and for achieving aspirational targets. Key responsibilities: Liaise with banks branch staff and build effective relationships to maximize the business opportunity Provide knowledge about the insurance products and support banks branch staff through training to enable them to generate new business, understand customer needs and recommend suitable life insurance products to customers Provide training to the bank branch staff to equip them to sell insurance products to customers and assist them in revenue generation Provide guidance to the bank's branch staff in servicing existing customers, solve their queries and concerns and ensure the quality of business is maintained consistently Enable business procured through bank's branch staff is aligned to business quality metrics Exercise due diligence to prevent unauthorized/ fraudulent transactionsEducation and experience: Graduation or post-graduation from any stream

Mega Walk-In Drive: Customer Care Executives Wanted! India's Largest Healthcare TPA Pure Customer Service Role No Sales No Targets No Upselling Why You Should Apply: 100+ Openings Great opportunity to land your dream job Spot Offer Letter Walk in with documents, walk out with an offer Only 2 Simple Rounds Quick and easy interview process Fresher-Friendly No prior experience required Who Were Looking For:Good communication skills in English & HindiA customer-first attitudeWillingness to work in a team-oriented environmentGraduates / Undergraduates / Freshers All are welcome! Your Role:Respond to customer queries regarding medical reimbursementsSolve customer issues efficiently and professionallyGuide customers through the correct processesShare accurate information as per client guidelines Compensation & Perks: CTC: 1.86 LPA 2.5 LPA Monthly Incentives up to 4,000 ESI (Health Insurance) & Provident Fund (PF) Performance-Based Incentives What to Bring:Updated ResumeGovernment ID ProofEducational DocumentsInterview Timing:10 AM - 4 PM Daily Location:Square Business Services Pvt Ltd,6th Floor, 3rd Block, White House Building, Begumpet Need Help or More Info Call us at: 98857819679121243505912124350993969596119397959722 Ready to kickstart your career in customer service

GREETING FROM HUCON SOLUTIONSHiring for MNCs Process: International voice ProcessJob Details: International voice ProcessLocation:HyderabadEligibility Criteria Freshers Minimum education qualification is 10+2, any Graduate ,PGExcellent English communication skillsFlexible with 24/7 shift (Night Shifts) and rotational week offs.Salary- 2.5 to 5.5 LPA Additional BenefitsFor more information Interested candidates can send there resume onWhatsApp HR :BhavaniContact : 8688613626Email ID: bhavani1.hucon@gmail.com*References also Highly Appreciable. --Thanks & Regards,Bhavani Recruiter -|Hucon Solutions (I) Pvt. Ltd |3A, Surya Towers, SP Road, Secunderabad - 500003Phone: +91 8688613626Email ID: bhavani1.hucon@gmail.comWeb: www.huconsolutions.com"Hucon and all the clients that we hire for, are equal opportunity employers. Hucon or its Clients do not charge any fee or security deposit from the candidate for offering employment ."

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team. To handle customer complaints and ensure resolution; Guiding Technicians for non-solvable complaints on their own. Visiting consumers site along with Technicians on random basis to understand their ways of working. Quality of complaint closure Extensive travel of 16-20 days in a month Managing Set of Technicians Market Visit - Dealer Visit and Consumer Site visit Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division. Product Panel display - at distribution/dealer/sub-dealers counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA Training to SO newly inducted Accompanying Sos in business meetings, whenever required He may be allotted any additional responsibility necessitated at the unit Job is transferable from one division to another division, as per companys requirement.

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.

Job Title Area Service Operations Manager (or as applicable: Area Service Manager / Service Operations Manager) Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships/area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive service process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance indicators. Key Responsibilities Service Operations Management Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and service-level agreements. Monitor and report on service performance through key performance indicators (KPIs) such as turnaround time, resolution rate, customer satisfaction, and adherence to SLAs. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers, addressing their service requirements, concerns, and ensuring high levels of customer satisfaction and retention. Act as a point of escalation for complex or high-priority customer issues, ensuring prompt and professional resolution. Process, Audit & Quality Assurance Implement process changes and improvements across dealerships / service centers to improve efficiency, quality, and consistency of service delivery. Conduct regular warranty audits, process audits, and compliance checks to ensure that all service work and warranty claims are handled correctly and in line with company / regulatory standards. Product Campaigns & Market Implementation Lead rollout of new products or service-related offerings in the market / dealerships, managing launch, awareness, and ensuring successful adoption at dealership level. Monitor market feedback and competitive trends; stay updated on industry developments and share competitive product and service-related information with relevant stakeholders. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, advisors, support personnel ensuring capability building, training, performance management, and adherence to service standards. Foster a culture of continuous improvement, accountability, customer-focus, and operational excellence within the service team. Reporting & Stakeholder Coordination Prepare and present regular reports on service operations, performance metrics, audit findings, warranty claims, customer feedback, and improvement initiatives to senior management. Collaborate with other departments (sales, parts, quality, operations) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree in Business Administration, Engineering, Automobile / Mechanical / relevant discipline or equivalent relevant experience. Preferably with background in automotive / dealership / service operations. Proven experience in a service-management or operations role ideally across multiple service centers / dealerships / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent customer-facing, interpersonal and communication skills; skilled at stakeholder management, customer retention and complaint resolution. Solid understanding of service operations, warranty processes, quality assurance, process audits, and performance metrics monitoring. Data-driven mindset: ability to monitor KPIs, analyze service metrics, identify improvement areas and implement process improvements. Ability to handle multiple dealership mandates / service locations, manage high workload, and adapt to dynamic work environment. Market awareness: knowledge of industry trends, competitive products / services, and ability to implement new product/service rollouts efficiently.

Job Title: Trainee Service Desk Engineer Company: Anunta TechnologyClient: LTFSLocation: Goregaon, MumbaiCompensation: 15,000 Gross / 14,100 Net Job Description: We are looking for a dedicated and technically sound L0 Application / Service Desk Executive to join our team and support our client, LTFS. The role involves handling client-side service desk operations, managing inbound and outbound calls, and providing basic application-level support. Key Responsibilities:* Handle client inbound and outbound calls for application/service desk support.* Log, track, and resolve incidents or escalate them as per defined SLAs.* Provide first-level troubleshooting and support for end-user issues.* Document all interactions and maintain accurate ticket records.* Coordinate with internal teams to ensure timely issue resolution.* Follow operational and process compliance as per Anunta and LTFS standards. Eligibility Criteria:Education: Graduate in IT or related field.Note: Candidates pursuing higher studies are not eligible. Experience: Fresher or up to 1 year of relevant experience. Technical Skills:Basic knowledge of SQL and HTML.Good understanding of computer systems and applications. Soft Skills:Good communication and interpersonal skills.Customer-focused and proactive approach. Work Schedule: Shift Timings: Rotational shifts (No night for Females)9:00 AM 6:00 PM11:00 AM 8:00 PM2:00 PM 9:00 AMWeek Off: RotationalMust be comfortable with 24x7 rotational shifts.

Manager - Service Strategy (Mumbai) Role: Lead and implement service strategy initiatives for allied businesses including car care, tyres, and battery services to improve workshop productivity and business performance. Key Responsibilities: Drive service strategy projects and monitor workshop and bodyshop insurance business Coordinate with dealers and service providers, aligning cross-functional managers and stakeholders Develop action plans, assign responsibilities, and define success metrics for service initiatives Pilot rollout of new processes, install monitoring mechanisms, and recommend system improvements Assist dealer teams with capability building and analyze market data for strategic decision-making Requirements: B.Tech in Mechanical, Automobile, or related engineering discipline Strong skills in service strategy, workshop productivity improvement, stakeholder engagement, and data analysis Experience in aftersales business and dealer network management  Location: Mumbai This JD outlines leadership in service strategy execution focused on productivity, dealer alignment, capability building, and data-driven aftersales business growth.

Urgent hiring for Service Engineer - Gurugram  Profile- Service engineer.Job Location-Gurgaon Experience: 2-3 yearsCTC: upto 7-8 LpaWorking days- 5 days ( work 24*7)  Required Skills- Robotic experience (Fanuc, Yaskawa, ABB, Panasonic etc.) or working at robot Integrator Have a knowledge of PLC, Integration and robot service.; Complex problem solving System thinking Programing mind-set Practical skill in mechanical and electrical   Other Requirements-   Good communication (English and Hindi) (read, write and speak) Completed more than 2 years in his current firm. Ready to work 24*7 Ready to relocate Having their own conveyance. Having contact in general industries. Team work Time management. Ready for frequent travel. Local engineer preferred. Conveyance, DA and other expenses extra.   // Interested candidates can share there CV on Mail or What's app for shortlisting //  Thanks & regards.  Manshi Agnihotri (HR)  Mob-+91-9266128961 Manshi@orbitouch-hr.com

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles) Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

 GREETINGS FROM PERSONAL NETWORK! TOP MNC HIRING INTERNATIONAL VOICE PROCESS (US SHIFT) Location   : Manyata tech  park , BangaloreProcess    : International Voice (US Process)Shift         : Night Shift (US Time Zone)Position   : International Customer Service Executive  Launch Your Career with a Leading Global Brand! Customer Support, a top multinational company, is hiring dynamic, fluent English speakers for their International Voice Process team. This is your chance to work in a high-energy, professional environment with global exposure and excellent career growth.   Key Responsibilities: Handle inbound and outbound calls to/from international customers (US market). Resolve customer queries and provide accurate product or service information. Maintain high levels of professionalism and empathy on every call. Document call details accurately in the system. Meet targets for call quality, customer satisfaction, and resolution time. Collaborate with internal teams to ensure customer issues are addressed promptly.  Job Requirements: Experience: 0.6 to 4 years in International Voice / BPO / Customer Service. Excellent spoken English and strong communication skills (mandatory). Ability to work in night shifts (US timing). Strong interpersonal skills and problem-solving attitude. Typing skills and familiarity with basic computer systems.   Contact Us: Jyeshta   : 76191 85930 Nihal        : 73384 44389 Raj         : 98451 62196 Anu        : 98450 43512 Nithin     : 98869 64485 Priya      : 76192 18164  BEST WISHES FROM PERSONAL NETWORK!!!

Greetings from Personal Network! Top MNC Hiring Domestic Customer Support (Voice Process) Position: Customer Service Executive Process: Domestic Voice Customer Support Location: Bangalore Shift: Day Shift Only (No Night Shifts)   Kickstart Your Career with a Leading MNC! A reputed multinational company is looking for enthusiastic, customer-focused individuals to join its Domestic Voice Support Team. If you have strong communication skills and enjoy assisting customers, this is an excellent opportunity to build a stable and rewarding career in a top corporate environment.   Key Responsibilities Handle inbound and outbound calls from domestic customers Resolve customer queries, concerns, and service-related issues efficiently Provide clear and accurate information about products and services Achieve key performance metrics such as call quality, first-call resolution, and CSAT   Job Requirements 6 months to 4 years of experience in BPO / Customer Support / Voice Process Strong communication skills in English and Hindi Comfortable with rotational day shifts (No night shifts) Basic computer knowledge and good typing speed A positive attitude, willingness to learn, and strong team spirit   Interested Contact Us Today! Priya: 76192 18164 Nihal: 88843 50424 Raj: 98451 62196 Anu: 98450 43512   Apply now and accelerate your career with a top-tier MNC! Best Regards, Team Personal Network

Coordinate & manage client visits in Bangalore and any other CG location (Whitefield, EPIP, DTP, Eco Space, Valdel in Prestige Tech Park) as may be required (position will be based in Bangalore) Understanding hosts requirements & proactively suggest services from CVE portfolio Manage the logistics arrangement including transportation, F&B, board room etc. in collaboration with stakeholders/ vendors for every visit Understand the CG strength areas and build that into visits Provide excellent client service with positive attitude to every client Follow operational policies Complete reporting requirements Coordinating with other departments for seamless visit management Innovate for better service and operational processes Maintain visit related MIS and reports for better insights Must have knack for service delivery, especially hospitality Must have excellent problem solving, written & verbal communication skills Proficient in Excel, Word, Power point etc. Must have excellent coordination/ collaboration abilities Core Skills Client Relationship Management Event & Visit Coordination Hospitality & Service Delivery Stakeholder Management Vendor Coordination Operational & Technical Skills Logistics Management MIS Reporting & Data Analysis Proficiency in MS Office (Excel, Word, PowerPoint) Process Innovation & Improvement Soft Skills Problem-Solving Written & Verbal Communication Collaboration & Teamwork Attention to Detail Positive Attitude & Customer Service Orientation Preferred Candidate: From Hospitality/ Hotel Industry with 2 to 5 years of experience in Guest relations, travel arrangements, front desk activities, report management. Willing to work in Corporate industry. With excellent English written & verbal Communication.  About Capgemini: Capgemini is a French multinational corporation that provides consulting, technology, and outsourcing services. Founded in 1967, the company has a global presence with offices in over 50 countries and helps businesses with digital transformation, cloud services, AI, data, and engineering. Key services include strategy and design, application and technology, engineering, and operations.  Capgemini has over 340,000 employees across more than 50 countries, with a workforce comprised of more than 160 nationalities  Benefits: 5 days working Hybrid working days

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Description: Territory Service Manager Position Overview We are looking for an experienced Territory Service Manager to oversee service delivery, enhance customer retention, manage dealer networks, and support product performance improvement. The ideal candidate will ensure seamless service processes, drive customer satisfaction, and support continuous improvement across service operations. Key Responsibilities Lead service operations to ensure efficient and timely resolution of customer issues. Drive customer retention by delivering superior service experiences and proactive support. Implement and monitor process changes to enhance service efficiency and quality. Support product establishment by coordinating service readiness, documentation, and field support. Conduct performance monitoring of service KPIs and dealer performance metrics. Perform warranty audits, ensure compliance, and reduce warranty-related costs. Provide technical troubleshooting support to address escalated customer or dealer issues. Manage and support the dealer network, ensuring proper training, performance, and service adherence. Oversee customer support operations, ensuring quick turnaround and case resolution. Collaborate with cross-functional teams (Product, Quality, Sales) to feed customer insights into improvement initiatives. Required Skills & Qualifications Strong experience in service operations, customer support, and dealer management. Proven ability in technical troubleshooting and resolving field issues. Knowledge of warranty processes, audits, and service documentation. Strong communication, problem-solving, and customer-handling skills. Ability to drive process improvements and monitor performance metrics. Customer-centric mindset with a strong focus on retention and satisfaction. B. Tech is required.

Job Description: Territory Service Manager Position Overview We are seeking a highly capable Territory Service Manager to oversee end-to-end service delivery, strengthen customer retention, manage dealer operations, and support product performance. The ideal candidate will drive service excellence through effective KPI monitoring, process improvements, and strong technical support capabilities. Key Responsibilities Lead and manage service operations to ensure seamless service delivery and timely issue resolution. Drive customer retention by improving service touchpoints, response quality, and proactive engagement. Implement and manage process changes to enhance service efficiency and customer satisfaction. Support product establishment by coordinating service readiness, training, and field support requirements. Perform KPI monitoring to track service performance, dealer effectiveness, and operational efficiency. Conduct warranty audits, ensure compliance, and identify improvement areas to reduce warranty costs. Provide technical support for escalated issues, guiding dealers and internal teams on troubleshooting. Oversee dealer management by ensuring adherence to service standards, capability building, and performance evaluation. Lead customer support operations, ensuring timely responses, accurate information, and strong case resolution. Collaborate with product, quality, and sales teams to relay customer insights for continuous improvement. Required Skills & Qualifications Strong background in service operations, customer support, and dealer management. Experience in customer retention strategies and service process optimization. Hands-on knowledge of technical troubleshooting, warranty processes, and service documentation. Ability to analyze and monitor KPIs to drive service excellence. Excellent communication, stakeholder management, and problem-solving skills. Customer-centric mindset with a commitment to service quality. Bachelors in Engineering is required.

TECH MAHINDRA - International voice process-FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welcome to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidates: Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 7620636678 HR YASH JAIN HR Team Tech Mahindra        

Job Description: Territory Service Manager Overview We are looking for a proactive and customer-focused Territory Service Manager to manage service activities, enhance customer satisfaction, and drive performance across dealer networks. The ideal candidate will have strong technical understanding, experience in dealer management, and the ability to monitor KPIs and lead service improvement initiatives. Key Responsibilities Service Operations Management Oversee day-to-day service operations to ensure timely resolution of customer concerns. Coordinate with internal teams and dealers to maintain service quality and process adherence. Conduct regular service reviews to identify gaps and implement corrective actions. Customer Retention & Support Drive customer retention initiatives by ensuring superior post-sales support. Handle escalations and ensure high customer satisfaction through effective communication and problem-solving. Monitor customer feedback and implement improvements based on insights. KPI Monitoring & Reporting Track key performance indicators such as service response time, resolution time, and customer satisfaction scores. Prepare performance dashboards and share insights with leadership for decision-making. Product Campaigns & Service Programs Plan and execute product campaigns, service camps, and promotional activities across the dealer network. Ensure campaign effectiveness by coordinating with marketing and service teams. Warranty & Quality Audits Conduct warranty audits and ensure compliance with company policies. Review failure cases and coordinate with technical teams for root cause analysis. Dealer Management Manage and support dealers to ensure consistent service delivery and adherence to guidelines. Provide training and technical support to dealer service staff to improve competency levels. Technical Skills & Troubleshooting Utilize strong technical skills to support troubleshooting, diagnosis, and guidance for service teams. Assist in evaluating recurring issues and support product improvement initiatives. Skills & Qualifications Strong understanding of service operations and customer service processes. Experience in dealer management and customer retention activities. Good analytical skills with experience in KPI monitoring and reporting. Knowledge of warranty processes, audits, and service quality standards. Excellent communication, coordination, and problem-solving skills. Technical aptitude and ability to support troubleshooting activities. B. Tech is required.