process-specialist-jobs-in-akola, Akola

6 Process Specialist Jobs nearby Akola

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posted 2 months ago
experience10 to 14 Yrs
location
Akola, Maharashtra
skills
  • Sales
  • Project Management
  • Market Research
  • Business Development
  • Strategic Planning
  • Customer Relationship Management
  • Proposal Development
  • Account Management
  • Marketing
  • Operations Management
  • Leadership
  • Communication Skills
  • Team Management
  • Time Management
  • Risk Management
  • MS Office
  • SharePoint
  • Commercial Knowledge
  • Contractual Knowledge
  • Adobe Software Suite
Job Description
As a Manager I, Inside Sales at Worley, your role involves developing win plans and strategies to differentiate offerings in a competitive bidding landscape. You will manage the successful development of compelling proposals through effective collaboration, lead complex high-value bids, and manage customer account activities. Your primary objectives include driving disciplined application of the Sales Process, collaborating with stakeholders, and developing high-quality response documents with competitive sales messages. You will be responsible for opportunities of all sizes in all phases of the sales process, collaborating with Sales, Marketing, and Operations to develop distinctive value propositions that enhance customers" competitive position. Key Responsibilities: - Develop win plans and strategies to differentiate offerings in a competitive bidding landscape - Manage the successful development of compelling proposals through effective collaboration - Lead complex high-value bids, including joint venture opportunities - Manage customer account activities, including market research, analysis, planning, and strategy Qualifications Required: - Education: Bachelor's degree with an MBA (preferred) - Experience: 10+ years of relevant experience in Sales and Project Management (preferred) - Technical: Excellent knowledge of MS Office (Word, Excel, Outlook, PowerPoint), SharePoint online, and Adobe software suite; technology savvy Worley is a global professional services company focused on energy, chemicals, and resources. We partner with customers to deliver projects, create value over the life of their assets, and move towards sustainable energy sources. Our values-inspired culture encourages belonging, connection, and innovation, offering diverse opportunities for career growth and personal development. Join us to be part of delivering sustainable change and unlocking brilliance through empowerment.,
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posted 1 week ago

Warehouse Supervisor

TERCELHERBS PRIVATE LIMITED
TERCELHERBS PRIVATE LIMITED
experience4 to 9 Yrs
Salary9 - 12 LPA
location
Akola, Amravati+8

Amravati, Aurangabad, Chandrapur, Latur, Ahmednagar, Palghar, Raigad, Kolhapur, Mumbai City

skills
  • management
  • skills
  • warehouse
  • operation
  • supervisor
Job Description
We are looking for an experienced Warehouse Supervisor to oversee and coordinate the daily warehousing activities. You will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits. Ultimately, you should be able to ensure that daily operations meet and exceed daily performance expectations and to increase the companys overall market share. Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goodsMeasure and report the effectiveness of warehousing activities and employees performanceOrganize and maintain inventory and storage areaEnsure shipments and inventory transactions accuracyCommunicate job expectations and coach employeesDetermine staffing levels and assign workloadInterface with customers to answer questions or solve problemsMaintain items record, document necessary information and utilize reports to project warehouse statusIdentify areas of improvement and establish innovative or adjust existing work procedures and practicesConfer and coordinate activities with other departments Proven work experience as a Warehouse SupervisorHighly effective supervisory skills and techniquesKnowledge of warehouse software packages and MS Office proficiencyAbility to input, retrieve and analyse dataHands-on commitment to getting the job doneExcellent communication and interpersonal skillsProven ability to direct and coordinate operationsStrong organisational and time management skillsBS degree in logistics, supply chain management or business administration
posted 2 months ago

Team Leader

Morningstar
experience5 to 9 Yrs
location
Akola, Maharashtra
skills
  • Team Management
  • Data Research
  • Process Improvement
  • LEAN Six Sigma
  • Quality Standards
  • Performance Management
  • Communication Skills
  • Project Management
  • Finance
  • Business
  • Talent Development
  • Global Team Collaboration
  • Staffing Management
Job Description
As a Team Leader in the MID-Operations-Fund Expense team at Morningstar India Private Ltd., your role involves managing and developing a team of 10+ Data Research Analysts. You will provide clear direction, establish SMART goals, and optimize resource allocation for processes/projects. Your responsibilities will also include working closely with global teams, identifying and eliminating roadblocks, conducting research on complex projects, and promoting LEAN Six Sigma tools and methodologies for process improvement. Key Responsibilities: - Assist in managing and developing a team of 10+ Data Research Analysts - Work closely with global teams and across various functions - Identify and eliminate roadblocks by partnering with technology and database teams - Research complex projects leading to actionable recommendations - Promote LEAN Six Sigma tools and methodologies for process improvement - Ensure highest quality standards in data collected by the team - Track, measure, and report on daily, monthly, and quarterly metrics - Provide coaching, training, and motivation to team members - Conduct performance reviews and set career development paths for team members - Monitor staffing requirements and ensure minimum staffing levels are met/exceeded - Communicate changes, issues, and recommendations to stakeholders - Accept/reject leave requests and arrange job shifts based on staffing requirements - Provide floor support, monitor production, and quality for all Data Research Analysts - Drive engagement levels of the staff to achieve business results Qualifications Required: - Bachelor/Masters degree in finance/business with an exceptional academic record - Professional degree (CA, CA-Inter, ICWA, ICWA-Inter) preferred - 5+ years of professional work experience at various seniority levels - Strong people and project management skills - Effective communication skills with local and international teams - Proven experience in optimizing processes - Willingness to work in a high-performance culture and take calls early or late nights as needed - Prior experience leading teams of 10+ people will be an advantage - Demonstrated ability to develop talent,
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posted 2 months ago

Node JS Developer

Rejolut Technology Solutions
experience3 to 7 Yrs
location
Akola, Maharashtra
skills
  • JavaScript
  • Restful APIs
  • Web Services
  • SQL
  • MongoDB
  • Docker
  • Git
  • HTML5
  • CSS3
  • AWS
  • GCP
  • Azure
  • Python
  • Ruby
  • Nodejs
  • Nodejs frameworks
  • NoSQL databases
  • Postman
  • automated testing platforms
  • unit tests
Job Description
You will be responsible for owning the product development from scratch, architecting scalable and distributed web and mobile solutions, writing efficient code, creating database schemas, and implementing low-latency applications. Additionally, you will be expected to learn and implement new technologies quickly, work well in a customer-focused environment, and have experience with open-source tools and frameworks. - Own the product development process from inception. - Architect scalable, distributed, and large-scale web and mobile solutions. - Write efficient and reusable code, while troubleshooting and resolving issues. - Design database schemas to support business processes. - Implement low-latency, high-availability, and performant applications. - Quickly learn and implement new technologies. - Work well in a customer-focused environment, adapt to changes, and multitask effectively. - Utilize open-source tools and frameworks for server-side development. - Bachelor's degree in Computer Science or related field (or equivalent experience). - Strong expertise in Node.js and JavaScript. - Hands-on experience in developing Node.js applications. - Deep knowledge of Restful APIs, Web Services, and design principles. - Familiarity with Node.js frameworks like Express.js, Sails.js, etc. - Proficiency in SQL and NoSQL databases, specifically MongoDB. - Experience with tools such as Docker, Git, Postman, etc. - Knowledge of front-end technologies like HTML5, CSS3, AWS, GCP, Azure. - Proficiency in multiple programming languages, both dynamic (JavaScript, Python, Ruby) and strongly typed. - Experience in implementing automated testing platforms and unit tests. - Strong team player with good communication and interpersonal skills.,
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posted 2 months ago

MIS Officer

Leben Life Sciences
experience2 to 6 Yrs
location
Akola, Maharashtra
skills
  • MIS reports
  • dashboards
  • Excel
  • Process FMS
  • Google Workspace
  • App Script
Job Description
As an MIS Officer in the Admin department, your primary role will be to create Process FMS, MIS reports, and dashboards using Google Workspace and Excel. You will need to ensure that the reports are in the approved format by the management and focus on key numbers and simplicity of presentation. It is essential to get the dashboards approved by the User Department HOD and Management. Key Responsibilities: - Create Process FMS, MIS reports for various functions - Develop dashboards with a focus on key numbers and simplicity of presentation - Ensure effective rollout and training of Process FMS, MIS to relevant personnel - Input data for Process FMS, MIS of required users - Troubleshoot FMS, MIS reports for better implementation - Generate and maintain a video library of all FMS, MIS creation, and data input - Identify and escalate creation/implementation issues with management - Coordinate smoothly with various departments as required - Perform any other work allocated by HOD/Directors Qualification Required: - Minimum 2 years of experience in a similar role - Proficiency in Google Workspace and Excel - Experience in App Script is a must This role requires attention to detail, effective communication skills, and the ability to work collaboratively with various departments. If you are passionate about creating efficient processes and maintaining accurate MIS reports, this position is ideal for you.,
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posted 2 days ago

Accountant

KOPSTONE ENERGY SOLUTIONS PVT.LTD
experience1 to 5 Yrs
location
Akola, Maharashtra
skills
  • Record maintenance
  • Budget preparation
  • Financial forecasting
  • Communication skills
  • Financial transactions management
  • Financial statements preparation
  • Financial data analysis
  • Budgeting
  • forecasting
  • General ledger maintenance
  • Bank account reconciliation
  • Tax returns preparation
  • Internal controls establishment
  • Financial regulations knowledge
  • Accounting software proficiency
  • Attention to detail
  • Organizational skills
  • Complex financial data analysis
Job Description
As an Accountant, you will play a crucial role in managing and overseeing financial transactions to ensure accuracy and compliance with regulations. Your responsibilities will include preparing financial statements, maintaining records, analyzing financial data, and supporting budgeting and forecasting activities. - Prepare and analyze financial statements such as income statements, balance sheets, and cash flow statements. - Maintain the general ledger by ensuring accurate and timely entries, including recording journal entries. - Reconcile bank accounts, credit card statements, and other financial records. - Prepare tax returns and ensure compliance with relevant tax regulations. - Assist in preparing budgets and financial forecasts to provide insights into business performance. - Support external auditors during audits and ensure proper documentation is available for review. - Analyze financial data to identify trends, discrepancies, and opportunities for cost-saving or process improvements. - Establish and maintain internal controls to protect financial assets and prevent fraud. To qualify for this role: - Hold a Bachelor's degree in Accounting, Finance, or a related field. - Proficiency in accounting software such as QuickBooks, SAP, or Oracle. - Strong understanding of financial regulations and accounting principles. - Excellent attention to detail, organizational skills, and the ability to analyze complex financial data. - Strong communication skills to collaborate across departments. - At least 1 year of experience in accounting, with exposure to financial reporting, reconciliation, and tax preparation. A CA-Inter certification is preferred. This is a full-time, in-office position with occasional overtime during financial reporting periods or audit preparation. The career progression for this role includes Senior Accountant, Accounting Manager, and Finance Director. The job offers a yearly bonus and requires a day shift schedule. The expected start date is 01/08/2025.,
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posted 3 weeks ago

Process Trainer

Epicenter Technologies Private Limited
Epicenter Technologies Private Limited
experience2 to 7 Yrs
location
Mira Bhayandar
skills
  • process training
  • trainer
  • process trainer
Job Description
Job Roles & Responsibilities: Conduct new hire (induction) training sessions. Provide refresher training for existing employees. Conduct client-specific process training including systems, scripts, quality guidelines, and KPIs. Assess trainees through quizzes, role-plays, mock calls, and final certification. Support trainees during the nesting (on-the-job training) phase. Collaborate with team leaders and quality analysts to monitor trainee performance post-training. Gather feedback to improve training delivery and materials. Stay updated with process changes and integrate them into training modules. Skills Required: Experienced in Process Training for Sales Process Coordinating with internal and external stakeholders Identifying training needs Managing last-minute batch changes, urgent hiring needs, or process updates. Adapting training methods for in-person, virtual, or blended delivery. Microsoft PowerPoint / Google Slides for creating professional training decks. Excel / Google Sheets for maintaining trainee trackers, performance reports, and assessments. Word / Docs for process manuals, SOPs, and handouts. Proficiency in platforms like Zoom, Microsoft Teams, Google Meet, Webex for remote training. Basic knowledge of QA tools used in BPO for quality monitoring. Basic troubleshooting of systems or AV setups used in classrooms or virtual sessions.
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posted 2 months ago
experience1 to 4 Yrs
Salary3.5 - 4.5 LPA
WorkRemote
location
Pune, Bangalore+2

Bangalore, Noida, Hyderabad

skills
  • liens
  • process
  • mortgage
  • tax
  • property
  • documentation
  • verification
  • research
  • calling
  • county
  • delinquencies
  • us
Job Description
Job Title: Tax Calling WFH (USA Property Tax Process) Experience Required: 1+ Years Salary Range: 4 -  4.8 LPA Role: Team Member (TM) Employment Type: Permanent Hiring Work Mode: Work From Home (WFH) Job Description: We are hiring experienced professionals for Tax Calling (USA Property Tax Process). The ideal candidate must have hands-on experience in Property Tax Certificate, Delinquencies, Liens, and County-level Tax Operations. Key Responsibilities: Manage property tax-related calls and documentation for US counties. Handle delinquencies, liens, and property tax certificate processes. Interact with county officials for verification and updates. Maintain accuracy and timely completion of tax-related records. Required Skills: Property Tax Certificate Handling US Tax Calling Experience Knowledge of Delinquencies, Liens, and County Procedures Excellent Communication & Documentation Skills Perks: Permanent Work From Home Exposure to US Tax Process Interested candidates can send their resumes to: Contact: 9036237987 Keywords  Tax Calling, Property Tax Certificate, US Tax Process, County Tax, Liens, Delinquencies, Property Tax Verification, Tax Documentation, US Mortgage Process, Tax Research, Remote Job, WFH
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posted 2 months ago

Direct Bank payroll in phone banking process at Andheri

CARE WORLD IMMIGRATION PRIVATE LIMITED
experience0 to 4 Yrs
Salary2.5 - 5 LPA
location
Mumbai City
skills
  • voice process
  • customer service
  • banking process
  • banking
  • graduate fresher
Job Description
Direct Bank payroll job in phone banking process at Andheri - Excellent English Communication- Location boundary (Churchgate to Virar) (CST to Ghatkopar)- Must have scored min 60% in SSC, HSC and Graduation- Must try to get min 40 marks in Assessment Test Immediate Joining > Need Graduate Freshers only (No CA/Dr./ BSC / BSC . IT profiles)> Freshers as well as experienced can apply.> Need Excellent comms with MS Excel & Word Knowledge (B28 high quality)> Candidates have to answer inbound calls and assist customers with their Queries/Requests/Complains related to their banking products like Savings A/c, Current A/C, Credit Cards, etc> Raise Requests & Complaints on behalf of the customer in the CRM tool.> Candidate should be fluent in English as well as Hindi.> Age - Up to 35 years> Male / Female both can apply.> No transportation facility will be provided.> Salary - Up to 37,000 (5,00,000 ctc)> Extra Benefits: PF deduction, salary on Bank Payroll, Self-Mediclaim> Shift Timings : Male - 6 am to 12.30 am (any 9 hrs) & Females - 8 am to 8 pm (Any 9 hrs)> 6 days working, 1 rotational offs. Interested can call on 8898527268 or email on infoekta1@gmail.com
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posted 3 days ago
experience0 to 3 Yrs
Salary2.0 - 3.5 LPA
location
Thane, Mumbai City
skills
  • voice process
  • chat process
  • international bpo
  • customer service
  • good communication
Job Description
TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:8850664461 Pragati HR HR Team Tech Mahindra  
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posted 2 months ago

International voice Process

Tech Mahindra Ltd.
Tech Mahindra Ltd.
experience0 to 4 Yrs
Salary2.0 - 5 LPA
location
Mumbai City
skills
  • bpo voice
  • voice process
  • customer service
  • upselling
  • international bpo
  • sale
Job Description
TECH MAHINDRA - HIRING FOR Freshers/Experienced - International Voice Process  Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills  LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: - Graduate/Undergraduate degree - Excellent communication skills - Candidates with 6-12 months of international voice process experience  Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview  Compensation: - Experienced Candidates: Up to 4.5 LPA (depending on your last CTC and performance in the interview and process)  Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7  Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  Apply now: CONTACT: 9987085478 Amisha Mallah HR Team Tech Mahindra
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posted 2 months ago
experience0 to 4 Yrs
Salary2.0 - 3.5 LPA
location
Mumbai City
skills
  • chat process
  • customer service
  • voice process
  • good
  • communication
  • international bpo
Job Description
TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED/FRESHERS (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:8451973989 Rachel SHR Team Tech Mahindra  
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posted 2 months ago
experience0 to 4 Yrs
Salary2.5 - 4.5 LPA
location
Thane, Mumbai City
skills
  • international bpo
  • non voice process
  • cse
  • chat process
  • customer service
  • csa
Job Description
TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED/FRESHERS (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:9921899528-Divya HR Team Tech Mahindra  
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posted 1 week ago
experience3 to 5 Yrs
location
Mumbai City
skills
  • quality
  • analytical
  • telesales
  • communication
  • technology
  • assurance
  • attention
  • to
  • skills
  • call
  • detail
  • problem-solving
  • centre
  • interpersonal
Job Description
Position: Quality Assurance SpecialistLocation: MumbaiJob Reference: ITC/QAS/20251022/10737 Role Overview:The Quality Assurance Specialist will ensure that all telesales processes adhere to the highest standards of quality and efficiency, resulting in enhanced customer interactions and increased sales. Key Responsibilities: Monitor and evaluate telesales calls to ensure compliance with company guidelines and quality objectives Provide constructive feedback and coaching to telesales agents to improve call quality and sales effectiveness Analyze data and identify process improvement areas within the call centre environment Maintain meticulous records of evaluations and feedback sessions Collaborate with cross-functional teams to drive quality initiatives and resolve issues Apply strong problem-solving, analytical, and communication skills in all aspects of quality assurance Demonstrate attention to detail and interpersonal skills in daily tasks Required Skills:Quality assurance, telesales, call centre technology, analytical skills, problem-solving, communication skills, attention to detail, interpersonal skills Qualification:Bachelors Degree Compensation:5,00,000 8,00,000 per year Status:Open Additional Information:Ideal candidates should have prior quality assurance experience in telesales or call centre environments.
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posted 2 months ago
experience1 to 6 Yrs
location
Kalyan, Navi Mumbai+4

Navi Mumbai, Thane, Dombivali, Panvel, Mumbai City

skills
  • subject matter expertise
  • sme
  • telecom
  • international voice process
  • international bpo
Job Description
 We are currently seeking a Subject Matter Expert fortheir Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role:  Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) Supervise assigned team to meet or exceed client and corporate goals including C-SAT and FCR, Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity. (i) Regular monitoring, coaching and development of agents with the team. Implement agent recognition programs under direction of Manager Site Operations. Share best practices across teams and build spirit of teamwork. Process:Experience inVoice Processismandatory(International)Background:BPOExperienceShiftWindow:24x7Weekoffs:Any2daysinaweekLocation:AiroliExperienceTarget:Experience in handling team;have managed clients;hands on excel and people management skillsSkills:Good communication skills;Excelknowledge;People management;Leadershipskills;QuickLearner;Adaptability,handled attrition&shrinkage,Schedule Adherence,Login Hours Breaks,CSAT,DSAT,AHT Quality Bottom Quartile Management,NPS Any Query Kindly Contact- 7400855477 /rdubey@peshr.com   
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posted 1 week ago
experience4 to 9 Yrs
location
Pune
skills
  • leadership
  • handling
  • assembly
  • powerpoint
  • manpower
  • engine
  • excel
  • ms
  • problem-solving
Job Description
*:first-child]:mt-0"> Position: Engine Prod Senior Specialist Engine Assembly Shift In ChargeLocation: PuneJob Reference: ITC/EPSS-ASIC/20251022/24171 Role Overview:The Engine Prod Senior Specialist is responsible for leading and managing the Engine Assembly line .This position oversees shift operations to achieve production, quality, safety, and cost targets. Key Responsibilities: Supervise and manage engine assembly line operations Achieve daily production goals, maintain quality standards, and ensure safety compliance Lead and optimize processes, implementing continuous improvement initiatives Coordinate with cross-functional teams to resolve issues and promote a safe working environment Implement cost-saving projects and ensure efficient manpower deployment Oversee timely production clearance and accurate documentation Utilize MS Excel and PowerPoint for reporting and analysis Demonstrate effective leadership and problem-solving skills Required Skills:Engine assembly, leadership, problem-solving, MS Excel, PowerPoint, manpower handling Qualification:B.E. Compensation:7,00,000 15,00,000 per year Status:Open Additional Information:This role requires strong leadership, operational excellence, and the ability to drive process improvements in a dynamic manufacturing environment.          
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posted 2 months ago
experience1 to 6 Yrs
Salary1.5 - 3.5 LPA
location
Mumbai City
skills
  • voice support
  • us process
  • international voice process
  • uk process
  • communication skills
  • bpo
  • chat support
Job Description
 TECH MAHINDRA - HIRING FOR Chat Process (FRESHERS - EXPERIENCED)      Key Responsibilities:   - Voice Process/Chat Process    - Provide excellent customer service to clients across different time zones    - Resolve customer queries effectively and efficiently    - Demonstrate strong communication and interpersonal skills      LOCATION : Mumbai    NOTE- ONLY MUMBAI CANDIDATES CAN APPLY      Eligibility:    -Graduate/Undergraduate degree    - Candidates with 6 months of international chat process experience       Selection Process:    -HR Interview    -Mock chat Assessment    - Ops Interview     Compensation:    -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) \ - For Freshers-2.90 LPA      Shift Requirements:    - UK Shift   Perks and Benefits:    - One-way cab facility (for addresses within designated boundaries) Western- Virar to church gate Central- CST- Thane Harbour - CST-Vashi - Quick onboarding process    - Competitive benefits package       Apply now:   CONTACT: 9921899528- Divya             
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posted 2 days ago

Team Leader - Collections (International Process)

Epicenter Technologies Private Limited
Epicenter Technologies Private Limited
experience3 to 8 Yrs
location
Mira Bhayandar, Mumbai City
skills
  • tl
  • collections
  • team lead
  • us collections
  • team leader collections
  • team leader
  • tl collections
  • collections team leader
Job Description
Roles & responsibilities: Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions Strong orientation towards Customer Experience Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required Manage projects as assigned within defined metrics and timelines Create an environment of high energy and enthusiasm Responsible for management of Engagement, Attrition and ESAT for the team Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment Resolve employee concerns with urgency & accuracy Engage in effective Career Development activities like effective career coaching and counselling Desired skills & experience: Minimum 1 year of experience in Leadership, preferably in US Debt Collections Strong MIS skills - Proficient in MS Word, Excel, Access, Strong analytical bend of mind with good logical reasoning Strong interpersonal skills at both verbal and written Strong concepts of leadership competencies, displays ownership, accountability and pro activeness Good communication and writing skills preferred Minimum Flexibility working in rotational US Shifts
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posted 2 months ago
experience0 to 3 Yrs
Salary2.0 - 3.5 LPA
location
Thane, Mumbai City
skills
  • international bpo
  • chat process
  • customer service
  • voice process
  • good communication
Job Description
TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED/FRESHERS (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:992189528-Divya S HR Team Tech Mahindra  
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posted 2 months ago
experience0 to 4 Yrs
Salary2.0 - 5 LPA
location
Mumbai City
skills
  • international bpo
  • bpo voice
  • customer service
  • voice process
  • upselling
  • sale
Job Description
TECH MAHINDRA - HIRING FOR Freshers/Experienced - International Voice Process  Key Responsibilities: - Voice Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills  LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: - Graduate/Undergraduate degree - Excellent communication skills - Candidates with 6-12 months of international voice process experience  Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview  Compensation: - Experienced Candidates: Up to 4.5 LPA (depending on your last CTC and performance in the interview and process)  Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7  Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  Apply now: CONTACT: 9987085478 Amisha Mallah HR Team Tech Mahindra
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