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38,908 Relationship Management Jobs

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posted 2 days ago

Hiring for Virtual Relationship Manager

KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED
experience2 to 7 Yrs
Salary4.0 - 9 LPA
location
Hyderabad, Thane
skills
  • cross selling
  • banking sales
  • upselling
  • banking products
  • relationship management
  • outbound calling
  • outbound sales
  • outbound process
  • banking voice process
  • virtual relationship manager
Job Description
Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998
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posted 2 weeks ago
experience9 to 14 Yrs
Salary10 - 20 LPA
location
Bangalore
skills
  • customer
  • service
  • crm
  • manager
Job Description
Customer Relationship Management ManagerJob Category: CRM ManagerJob Type: Full TimeJob Location: banagloreSalary: 10-20LPAYears of Experience: 7-15yrsLinkedInFacebookTwitterEmailWhatsAppCopy LinkShareAbout the Role We are seeking a CRM Manager to lead customer relationship management initiatives for our luxury brand. The ideal candidate will be responsible for designing, implementing, and optimizing customer programs that build long-term loyalty, enhance customer engagement, and drive business growth through data-driven insights, up-selling, and cross-selling strategies. The CRM Manager will play a critical role in delivering a seamless luxury customer experience across touchpoints, ensuring personalized engagement with both new and existing clients. Key Responsibilities Customer Relationship Strategy Develop and execute CRM strategies aligned with the brands luxury positioning. Design and implement customer loyalty programs, engagement initiatives, and retention campaigns. Customer Engagement && Outreach Manage customer outreach for both existing and potential high-value clients. Tailor experiences and communications to enhance customer satisfaction and brand affinity. Data Analytics && Insights Leverage data mining, segmentation, and predictive analytics to understand customer behavior. Provide insights for up-selling and cross-selling opportunities. Program && Campaign Management Drive targeted marketing campaigns, ensuring measurable impact on customer engagement. Monitor and report CRM performance metrics, customer lifecycle value, and ROI. Collaboration && Leadership Work closely with marketing, retail, and digital teams to integrate CRM strategies across channels. Manage CRM tools and platforms to ensure efficient operations and customer data integrity. Key Requirements MBA in CRM / Marketing with 7+ years of relevant experience. Proven track record in hospitality, luxury, or customer-centric industries. Strong understanding of CRM systems, analytics, customer lifecycle management, and loyalty programs. Excellent communication and interpersonal skills to engage with high-net-worth customers. Ability to design personalized customer journeys that align with luxury brand standards. Why Join Us Be part of a leading luxury brand shaping world-class customer experiences. Opportunity to lead strategic CRM initiatives with direct impact on brand loyalty and growth.
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posted 0 days ago

Circle Relationship Head

FIRON CONSULTING
experience8 to 13 Yrs
Salary20 - 22 LPA
location
Guwahati
skills
  • team handling
  • relationship management
  • branch banking
  • bancassurance
  • circle head
  • open architecture
  • cluster head
Job Description
Hiring for Circle Relationship Head- Axis branch banking. Two levels of team handling in branch banking is mandatory. Looking for bancassurance experienced candidates. Face to face interview on 10th December 2025. 
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posted 2 days ago
experience3 to 7 Yrs
location
Jaipur, Rajasthan
skills
  • Analytical Skills
  • Communication Skills
  • Market Segmentation
  • Project Management
  • Sales Skills
  • Organizational Skills
  • Multitasking Abilities
Job Description
As a Customer Relationship Manager at Rankawat Group, your role will involve managing and optimizing customer relationships, implementing CRM strategies, analyzing customer data, and coordinating with sales teams to enhance customer satisfaction. Your responsibilities will include monitoring customer interactions, developing customer segmentation strategies, coordinating CRM projects, and ensuring seamless communication between departments. Key Responsibilities: - Manage and optimize customer relationships - Implement CRM strategies - Analyze customer data - Coordinate with sales teams - Monitor customer interactions - Develop customer segmentation strategies - Coordinate CRM projects - Ensure seamless communication between departments Qualifications Required: - Strong Analytical Skills for data analysis and customer insights - Effective Communication and Sales skills - Experience in Market Segmentation and targeting strategies - Proficiency in Project Management - Excellent organizational and multitasking abilities - Bachelor's degree in Business Administration, Marketing, or related field is preferred - Experience in the real estate industry is a plus,
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posted 1 week ago
experience2 to 6 Yrs
location
Karnataka
skills
  • Customer service
  • Negotiation
  • Time management
  • Computer
  • Communication Oral Written
  • ProblemSolving
  • Target Oriented
Job Description
Role Overview: As a Customer Relationship Manager at our company, your primary responsibility will be to build and maintain strong relationships with existing members. You will be expected to manage customer communication effectively, both orally and in writing, and resolve any customer issues within the specified timeframe. Your role will also involve improving customer care standards by delivering superior service to our members and expanding our customer base through pitching upgrades and maximizing revenue opportunities. Key Responsibilities: - Build and nurture customer relationships with existing members - Manage customer communication through oral and written channels - Resolve customer issues within the agreed upon turnaround time - Enhance customer care by providing superior service - Expand customer base by pitching upgrades to members and driving revenue growth - Utilize skills such as oral and written communication, customer service, problem-solving, negotiation, time management, and computer proficiency - Work towards achieving set targets and goals - Report to Branch Manager/Regional Manager Qualifications Required: - Education: Graduate/Post Graduate from a renowned university - Minimum two years of experience in Customer Relationship Management - Strong communication skills, both oral and written - Customer service orientation - Problem-solving abilities - Negotiation skills - Effective time management - Computer proficiency - Target-oriented mindset Please note: Salary will be as per industry standards with additional incentives, and benefits such as travel allowance will be provided. If you meet the qualifications and are interested in this exciting opportunity, please apply to us in confidence at hr@cluboxygen.net.,
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posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Sonipat
skills
  • customer engagement
  • customer retention
  • communication
  • leadership
  • stakeholder management
  • CRM strategies
  • customer data analysis
  • datadriven decisionmaking
Job Description
As a Customer Relationship Management (CRM) Manager at Glocot Group, your role will be crucial in enhancing customer satisfaction, loyalty, and retention. You will be responsible for developing and implementing CRM strategies to optimize customer engagement. Your key responsibilities will include: - Developing and implementing CRM strategies to enhance customer satisfaction, loyalty, and retention. - Collaborating with sales, marketing, and service teams to streamline customer touchpoints for a seamless customer experience. - Analyzing customer data and behavior to identify trends, opportunities, and areas for improvement. - Driving personalized communication initiatives through automated workflows, email campaigns, and loyalty programs. - Acting as the key liaison between customers and internal departments to resolve queries and enhance service quality. To excel in this role, you should possess the following qualifications and skills: - Bachelors or Masters degree in Business Administration, Marketing, or a related field. - 4+ years of experience in CRM, customer success, or marketing roles, preferably in B2B or manufacturing industries. - Analytical mindset with experience in data-driven decision-making. - Excellent communication, leadership, and stakeholder management skills. - Ability to work cross-functionally and thrive in a fast-paced, growth-oriented environment. At Glocot Group, you will have the opportunity to work with a forward-thinking company driving innovation in the silicone industry. You will also have the chance to influence customer engagement strategies at a global scale. The company offers a collaborative, inclusive, and innovation-driven work culture, along with competitive compensation and professional growth opportunities. If you are passionate about building meaningful customer relationships and driving measurable business impact, we encourage you to apply now by sending your CV to info@glocotsilicone.com. Join us on the Glocot journey and be a part of our innovative team. As a Customer Relationship Management (CRM) Manager at Glocot Group, your role will be crucial in enhancing customer satisfaction, loyalty, and retention. You will be responsible for developing and implementing CRM strategies to optimize customer engagement. Your key responsibilities will include: - Developing and implementing CRM strategies to enhance customer satisfaction, loyalty, and retention. - Collaborating with sales, marketing, and service teams to streamline customer touchpoints for a seamless customer experience. - Analyzing customer data and behavior to identify trends, opportunities, and areas for improvement. - Driving personalized communication initiatives through automated workflows, email campaigns, and loyalty programs. - Acting as the key liaison between customers and internal departments to resolve queries and enhance service quality. To excel in this role, you should possess the following qualifications and skills: - Bachelors or Masters degree in Business Administration, Marketing, or a related field. - 4+ years of experience in CRM, customer success, or marketing roles, preferably in B2B or manufacturing industries. - Analytical mindset with experience in data-driven decision-making. - Excellent communication, leadership, and stakeholder management skills. - Ability to work cross-functionally and thrive in a fast-paced, growth-oriented environment. At Glocot Group, you will have the opportunity to work with a forward-thinking company driving innovation in the silicone industry. You will also have the chance to influence customer engagement strategies at a global scale. The company offers a collaborative, inclusive, and innovation-driven work culture, along with competitive compensation and professional growth opportunities. If you are passionate about building meaningful customer relationships and driving measurable business impact, we encourage you to apply now by sending your CV to info@glocotsilicone.com. Join us on the Glocot journey and be a part of our innovative team.
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posted 1 month ago
experience2 to 6 Yrs
location
Tamil Nadu
skills
  • Analytical Skills
  • Communication
  • Project Management
  • Interpersonal skills
  • Sales skills
  • Customer Relationship Management CRM
  • Problemsolving
  • Prioritization
  • CRM software knowledge
Job Description
As a Customer Relationship Management Specialist at Tamizha Group of Companies, your role will involve managing customer relationships, sales, project management, and utilizing CRM tools. You will primarily work in Tiruttangal with the flexibility for some work from home. Key Responsibilities: - Manage customer relationships effectively - Handle sales activities - Oversee project management tasks - Utilize CRM tools for efficient operations Qualifications: - Possess strong analytical, communication, and sales skills - Previous experience in Customer Relationship Management (CRM) and Project Management - Demonstrate strong problem-solving and interpersonal abilities - Ability to prioritize tasks and work independently - Proficient in using CRM software and tools - Hold a Bachelor's degree in Business Administration or related field Tamizha Group of Companies is an information technology and services company based in Thiruthangal, Tamil Nadu, India.,
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posted 2 weeks ago
experience13 to 17 Yrs
location
All India
skills
  • Client Relationship Management
  • Interpersonal skills
  • Operations Data Management
  • Hiring Recruitment Support
  • Strong communication
  • Proficiency in Google Sheets Excel
  • CRM tools
  • Analytical mindset
  • Highly organized
Job Description
As an Admin-level Customer Relationship Management (CRM) professional at KineticAge located in Bangalore, your role is crucial in enhancing client engagement, optimizing operations, and contributing to the company's growth. **Key Responsibilities:** - **Client Relationship Management** - Maintain regular communication with clients to address service-related queries, renewals, and feedback. - Proactively engage with clients to ensure high levels of satisfaction and retention. - Collaborate with internal teams to efficiently resolve client issues and provide updates on scheduling and progress tracking. - **Operations & Data Management** - Update and maintain client databases and renewal tracking sheets regularly. - Analyze client data to identify trends, retention opportunities, and operational enhancements. - Prepare and present periodic reports for management review. - **Hiring & Recruitment Support** - Manage the hiring process for various roles within the organization based on evolving needs. - Assist in posting job descriptions, shortlisting candidates, and coordinating interviews. - Maintain hiring trackers and recruitment documentation up to date. **Qualifications Required:** - Bachelor's degree in Business Administration, Commerce, or related field. - 1-3 years of experience in CRM, operations, or admin roles (experience in healthcare or service industry is preferred). - Excellent communication and interpersonal skills. - Proficiency in Google Sheets/Excel and CRM tools. - Strong analytical skills to interpret data and derive actionable insights. - Highly organized with a proactive and ownership-driven approach. At KineticAge, we are dedicated to reshaping how seniors approach health and fitness by offering personalized at-home pain management and fitness programs. Join our multidisciplinary team to empower clients to improve mobility, manage chronic pain, and lead healthier lives from the comfort of their homes. As an Admin-level Customer Relationship Management (CRM) professional at KineticAge located in Bangalore, your role is crucial in enhancing client engagement, optimizing operations, and contributing to the company's growth. **Key Responsibilities:** - **Client Relationship Management** - Maintain regular communication with clients to address service-related queries, renewals, and feedback. - Proactively engage with clients to ensure high levels of satisfaction and retention. - Collaborate with internal teams to efficiently resolve client issues and provide updates on scheduling and progress tracking. - **Operations & Data Management** - Update and maintain client databases and renewal tracking sheets regularly. - Analyze client data to identify trends, retention opportunities, and operational enhancements. - Prepare and present periodic reports for management review. - **Hiring & Recruitment Support** - Manage the hiring process for various roles within the organization based on evolving needs. - Assist in posting job descriptions, shortlisting candidates, and coordinating interviews. - Maintain hiring trackers and recruitment documentation up to date. **Qualifications Required:** - Bachelor's degree in Business Administration, Commerce, or related field. - 1-3 years of experience in CRM, operations, or admin roles (experience in healthcare or service industry is preferred). - Excellent communication and interpersonal skills. - Proficiency in Google Sheets/Excel and CRM tools. - Strong analytical skills to interpret data and derive actionable insights. - Highly organized with a proactive and ownership-driven approach. At KineticAge, we are dedicated to reshaping how seniors approach health and fitness by offering personalized at-home pain management and fitness programs. Join our multidisciplinary team to empower clients to improve mobility, manage chronic pain, and lead healthier lives from the comfort of their homes.
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posted 2 months ago
experience2 to 6 Yrs
location
Goa
skills
  • Analytical Skills
  • Communication skills
  • Sales
  • Project Management
  • Collaboration
  • Customer Relationship Management CRM tools
Job Description
As a Customer Relationship Management Specialist at our company located in Marmagao, you will play a crucial role in managing and analyzing customer interactions and data to enhance business relationships. Your responsibilities will include maintaining the CRM system, identifying sales opportunities, delivering projects promptly, and ensuring high customer satisfaction levels. Additionally, you will collaborate closely with sales and communication teams to devise and execute successful customer relationship strategies. Key Responsibilities: - Manage and analyze customer interactions and data to optimize the customer lifecycle - Maintain the CRM system to ensure accurate and up-to-date information - Identify sales opportunities and work towards maximizing them - Deliver projects efficiently and within specified timelines - Collaborate with sales and communication teams to develop effective customer relationship strategies Qualifications Required: - Proficiency in Customer Relationship Management (CRM) tools and techniques - Strong analytical skills for data analysis and strategy development - Excellent communication skills for both internal and external interactions - Experience in sales and business opportunity identification - Project management skills to ensure successful project delivery - Ability to work effectively in cross-functional teams - Bachelor's degree in Business, Marketing, or a related field is preferred,
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posted 1 week ago
experience2 to 6 Yrs
location
Delhi
skills
  • Customer Service
  • Research
  • Data Analysis
  • Financial Markets
  • Excel
  • Time Management
  • Communication
  • International Relations
  • Marketing
  • Business Management
Job Description
As a highly motivated and organized analyst, you will be joining our Relationship Management and Research teams at a globally-minded company with offices in New York, London, Delhi, and Manila. Your role will involve the following responsibilities: **Relationship Management Duties & Responsibilities:** - Provide outstanding customer service in a prompt, helpful, and knowledgeable manner. **Research Duties & Responsibilities:** - Manage research products to ensure customers have accurate and timely data. - Monitor inter-bank settlement holidays, trading hours, expiry dates, and economic events for assigned financial centers. - Analyze gathered information and ensure accuracy of published data, leveraging extensive knowledge of habits, patterns, and culture. - Study relevant people, institutions, laws, and regulations that are primary sources of information. - Collaborate in "virtual teams" with colleagues worldwide. - Network with officials from Central Banks, Stock Exchanges, FX Trade Support, and CSDs globally. Additionally, as part of the Research Analyst training program, you will: - Enhance knowledge of financial markets and culture. - Learn about products and build relationships across international offices. - Cover financial concepts and institutions like central banks, stock exchanges, securities deposits, clearinghouses, equities, bonds, derivatives, and foreign exchanges. **Qualifications for the position:** - Bachelor's degree in Business, Finance, Economics, International Relations, Marketing, Communication, or Management preferred. - Fluent in English. - Proficient in Excel. - Self-motivated and independent. - Highly detail-oriented and well-organized. - Comfortable working in an international time zone schedule. **Benefits:** - EPF. - Health Insurance. - Healthy work/life balance. - International travel opportunities. - Employee-led wellness program. - Ongoing access to training and professional growth opportunities. Our mission is to provide accurate, reliable, and timely data to our customers while striving to be their best vendor. We value diversity, multiculturalism, and our global team, fostering a fun and engaging company culture. Join our Swaps Monitor Culture Committee for regular fun outings, activities, and celebrations. We eagerly anticipate an enthusiastic and detail-oriented analyst to join our team.,
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posted 1 week ago
experience0 to 4 Yrs
location
Karnataka
skills
  • Customer Interaction
  • MS Office
  • Team Collaboration
  • CRM software
  • Documentation
  • Administration
  • PostSales
  • Operations
  • Database Management
  • Reporting
  • Customer Engagement
  • Retention
  • Real Estate Documentation
  • RERA guidelines
  • Verbal
  • Written Communication
  • Organizational Skills
  • Professionalism
Job Description
As a CRM Executive, your primary responsibility will be to serve as the main point of contact for clients, fostering relationships and maintaining high levels of satisfaction throughout the property buying process. You will be leveraging CRM software to monitor customer interactions, handle documentation, and collaborate with sales, legal, and finance departments to ensure a transparent and efficient customer experience. - **Customer Interaction**: - Initiate communication with new customers via welcome calls and emails post-booking. - Respond promptly and professionally to client inquiries, feedback, and complaints through phone, email, and in-person meetings. - **Documentation and Administration**: - Maintain precise and current client records in the CRM system, including booking forms, KYC details, and other essential documentation. - Assist in the preparation and coordination of legal documents like sale agreements, builder-buyer agreements, and demand letters. - **Post-Sales and Operations**: - Manage all post-sales administration tasks, including bank loan documentation, legal formalities, and handover processes. - Collaborate with internal departments (sales, legal, accounts, project teams) to ensure seamless service delivery and prompt resolution of client issues. - Support customers throughout the possession process and ensure fit-out formalities are completed to their satisfaction. - **Database Management and Reporting**: - Utilize the CRM platform to record all customer interactions and monitor the customer journey. - Ensure data accuracy and integrity within the CRM system. - **Customer Engagement and Retention**: - Assist in planning and executing customer engagement activities such as site visits and special events. - Support initiatives for upselling and cross-selling to existing customers by showcasing new properties or services. **Qualifications**: - Bachelor of Business Administration (BBA) or a related field. - Prior internship experience in a customer-facing or real estate role is a plus. - Proficiency in MS Office, particularly Excel and Word, is essential. - Familiarity with CRM software (e.g., Salesforce, Zoho, etc.) is advantageous but not mandatory. - Knowledge of real estate documentation and RERA guidelines is beneficial. *Note: No additional company details were present in the provided Job Description.*,
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posted 2 days ago
experience3 to 7 Yrs
location
Chennai, Tamil Nadu
skills
  • Analytical Skills
  • Market Segmentation
  • Communication Skills
  • Project Management
  • Client Relationship Management
  • Sales Skills
Job Description
Role Overview: As a Customer Relationship Management Manager at Mehta Real Estate in Chennai, your primary responsibility will be to manage client relationships, address their needs, and ensure their satisfaction. Additionally, you will analyze market trends, segment the market, and identify potential sales opportunities. Your role will involve project management to plan and execute strategies in order to achieve business goals effectively. Key Responsibilities: - Manage client relationships and address their needs - Ensure client satisfaction - Analyze market trends and segment the market - Identify potential sales opportunities - Plan and execute strategies to achieve business goals Qualifications Required: - Strong analytical skills and market segmentation abilities - Excellent communication and sales skills - Effective project management experience - Ability to build and maintain long-term client relationships - Experience in the real estate industry is a plus - Bachelor's degree in Business Administration, Marketing, or a related field,
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posted 3 weeks ago
experience2 to 6 Yrs
location
Bijnor, Uttar Pradesh
skills
  • Analytical Skills
  • Project Management
  • Strong Communication
  • Sales skills
  • Customer Relationship Management CRM
  • Ability to prioritize tasks
  • Excellent problemsolving
  • Decisionmaking abilities
  • Experience with CRM software
Job Description
As a Customer Relationship Management Specialist at M.S Cooling care in Bijnori, India, your role will involve managing customer relationships, implementing CRM strategies, analyzing data, leading sales initiatives, and overseeing project management within the customer service department. Key Responsibilities: - Manage customer relationships effectively - Implement CRM strategies to enhance customer satisfaction - Analyze data to identify trends and opportunities for improvement - Lead sales initiatives to drive revenue growth - Oversee project management within the customer service department Qualifications: - Possess strong analytical skills and project management capabilities - Excellent communication and sales skills - Previous experience in Customer Relationship Management (CRM) - Ability to prioritize tasks and meet deadlines effectively - Outstanding problem-solving and decision-making abilities - Experience with CRM software is considered a plus - Bachelor's degree in Business Administration or related field Please note that the above details are specific to the job role at M.S Cooling care in Bijnori, India.,
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posted 2 weeks ago
experience3 to 7 Yrs
location
Tamil Nadu, Coimbatore
skills
  • Analytical Skills
  • Communication Skills
  • Sales
  • Market Segmentation
  • Project Management
  • CRM
  • Customer Relationship Management
Job Description
Role Overview: As a Customer Relationship Management (CRM) Manager at Wondr Diamonds" Corporate office in Coimbatore, you will be responsible for overseeing the implementation and management of CRM tools to enhance customer experiences and drive retention. Your role will involve analyzing customer data, developing market segmentation strategies, ensuring sales team alignment with customer acquisition goals, and managing projects related to customer relationship initiatives. Additionally, you will collaborate with cross-functional teams to improve and optimize CRM processes and strategies. Key Responsibilities: - Analyze customer data to drive data-driven decisions - Develop market segmentation strategies for optimizing customer outreach - Ensure sales team alignment with customer acquisition goals - Manage projects related to customer relationship initiatives - Collaborate with cross-functional teams to improve CRM processes and strategies Qualifications: - Strong analytical skills to interpret customer data - Excellent communication skills to engage with stakeholders and customers effectively - Experience in sales and developing strategies for customer acquisition and retention - Understanding of market segmentation and its application in optimizing customer outreach - Proficient in project management, with the ability to oversee multiple initiatives - Previous CRM or customer-facing role experience is a plus - Bachelor's degree in Business Administration, Marketing, or a related field - Proficiency in CRM tools and software is preferred,
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posted 2 weeks ago
experience2 to 6 Yrs
location
All India, Hyderabad
skills
  • Customer Experience
  • Customer Retention
  • Analytical Skills
  • Sales
  • Collaboration
  • Customer Relationship Management
  • Strong Communication
Job Description
In this role as a Customer Relationship Management Executive - Handovers at Western Group, your primary responsibility will be to ensure the smooth handover of projects to customers. This will involve managing client communication effectively and addressing customer inquiries in a timely manner. Your role will also focus on enhancing customer experience, building strong relationships, and implementing strategies to improve customer retention and satisfaction. Collaboration with internal teams to meet customer expectations will be a key aspect of your job. Key Responsibilities: - Ensure smooth handover of projects to customers - Manage client communication efficiently - Address customer inquiries effectively - Enhance customer experience - Build strong relationships with clients - Implement strategies to improve customer retention and satisfaction - Collaborate with internal teams to meet customer expectations Qualifications Required: - Strong Communication and Customer Experience skills to interact effectively and provide excellent service - Expertise in Customer Retention to build and maintain positive long-term relationships with clients - Proven Analytical Skills to solve problems, manage data effectively, and derive customer insights - Experience in Sales to support customer engagement and identify new opportunities - Ability to collaborate with cross-functional teams to ensure smooth project handovers - Proficiency in customer relationship management tools is an advantage - Relevant experience in real estate or a related industry is preferred In this role as a Customer Relationship Management Executive - Handovers at Western Group, your primary responsibility will be to ensure the smooth handover of projects to customers. This will involve managing client communication effectively and addressing customer inquiries in a timely manner. Your role will also focus on enhancing customer experience, building strong relationships, and implementing strategies to improve customer retention and satisfaction. Collaboration with internal teams to meet customer expectations will be a key aspect of your job. Key Responsibilities: - Ensure smooth handover of projects to customers - Manage client communication efficiently - Address customer inquiries effectively - Enhance customer experience - Build strong relationships with clients - Implement strategies to improve customer retention and satisfaction - Collaborate with internal teams to meet customer expectations Qualifications Required: - Strong Communication and Customer Experience skills to interact effectively and provide excellent service - Expertise in Customer Retention to build and maintain positive long-term relationships with clients - Proven Analytical Skills to solve problems, manage data effectively, and derive customer insights - Experience in Sales to support customer engagement and identify new opportunities - Ability to collaborate with cross-functional teams to ensure smooth project handovers - Proficiency in customer relationship management tools is an advantage - Relevant experience in real estate or a related industry is preferred
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posted 3 weeks ago

CRM (Customer Relationship Management)

COSMO EXPERTS CLINIC GWALIOR
experience1 to 5 Yrs
location
All India, Gwalior
skills
  • CRM
  • Customer Relationship Management
  • Calling
  • Customer Service
  • Telecommunication
  • Hindi
  • English
Job Description
Role Overview: As a CRM (Customer Relationship Management) professional with at least 1 year of experience in the calling sector, your sweet nature and excellent interpersonal skills are crucial for maintaining strong relationships with employees and staff. Freshers are also welcome to apply for this full-time position. Key Responsibilities: - Handle customer inquiries and provide timely and accurate responses - Build and maintain strong relationships with customers, employees, and staff - Utilize CRM software effectively to manage customer interactions and data - Ensure customer satisfaction through excellent service delivery - Collaborate with team members to enhance overall customer experience Qualifications Required: - Minimum 1 year of experience in customer service, preferably in telecommunication - Fluent in Hindi and English languages - Weekend availability for work schedule Feel free to contact the employer at +91 8305718533 for further details. The expected start date for this position is 14/06/2025. Role Overview: As a CRM (Customer Relationship Management) professional with at least 1 year of experience in the calling sector, your sweet nature and excellent interpersonal skills are crucial for maintaining strong relationships with employees and staff. Freshers are also welcome to apply for this full-time position. Key Responsibilities: - Handle customer inquiries and provide timely and accurate responses - Build and maintain strong relationships with customers, employees, and staff - Utilize CRM software effectively to manage customer interactions and data - Ensure customer satisfaction through excellent service delivery - Collaborate with team members to enhance overall customer experience Qualifications Required: - Minimum 1 year of experience in customer service, preferably in telecommunication - Fluent in Hindi and English languages - Weekend availability for work schedule Feel free to contact the employer at +91 8305718533 for further details. The expected start date for this position is 14/06/2025.
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posted 7 days ago
experience4 to 8 Yrs
location
Karnataka
skills
  • Client Reporting
  • Client Service
  • Relationship Management
  • Financial Transactions
  • Risk Management
  • Data Analysis
  • Vendor Management
  • Project Management
  • Financial Products
  • Microsoft Office
  • SQL
  • Data Reporting
  • Communication Skills
  • Analytical Skills
  • Portfolio Reporting
  • Client Enquiries
  • ProblemSolving
Job Description
You will be joining our team as an Associate Client Reporting in IM Operations to perform Portfolio and Client Reporting function for Investment Strategies across MSIM. In addition to preparing and delivering reports for clients, your responsibilities will include replying to client enquiries, handling requests for data/reports from various teams, and liaising with global stakeholders such as portfolio managers and actual clients. **Role Overview:** As an Associate Client Reporting in IM Operations, you will be responsible for managing internal and external client relationships by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships. You will partner with different functional teams across the firm to support financial transactions, implement controls, and develop client relationships. **Key Responsibilities:** - Execute complex processes and assist a Team Manager in coordinating processes, risks, and projects in a Team Lead capacity. - Recognize risks in day-to-day processes, propose changes, and ensure accuracy in deliverables. - Train others, allocate tasks, and provide first-line escalation support when required. - Share expert knowledge, contribute to team output and development, and build relationships across the Firm. - Report to internal and external clients, handle queries and data requests, and maintain task lists for timely deliverables. - Follow maker & checker process for each deliverable with zero tolerance for inaccuracy. - Engage in projects related to the job function and follow up with IT for any development needs or issues raised with current reports. **Qualifications Required:** - Comprehensive knowledge of functional area, operational/compliance policies, and procedures. - Ability to operate independently with respect to job responsibilities. - Strong client service focus, interpersonal skills, and excellent verbal & written communication skills. - Proficiency in MS Office tools like Outlook, Excel, Word, and PowerPoint. - Basic understanding of financial products, their performance, and cash flows. - Strong analysis, problem-solving skills, and ability to identify and escalate risk issues. - Relevant prior experience in client reporting/service will be an added advantage. - Minimum 4 years of relevant experience required. At Morgan Stanley, you can expect to work in an environment that values putting clients first, leading with exceptional ideas, and committing to diversity and inclusion. We offer attractive employee benefits and perks, and there are ample opportunities for career growth and development for passionate individuals like yourself.,
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posted 1 month ago
experience2 to 6 Yrs
location
Kerala
skills
  • Customer Relationship Management
  • Customer Communication
  • Customer Service
  • Conflict Resolution
  • Coordination
  • MIS Reporting
  • CRM System
Job Description
As a Customer Relationship Manager at Pentium Constructions, your role is crucial in ensuring post-sales customer satisfaction and smooth documentation processes. You will be the primary contact for buyers, guiding them through the entire customer journey with a focus on trust and satisfaction. Key Responsibilities: - Maintain and update customer information using the CRM system. - Serve as the sole point of contact for all customer communication post-booking. - Provide timely updates on project milestones, possession dates, and handover procedures. - Handle customer grievances professionally and ensure prompt resolutions. - Coordinate internally with sales, accounts, and site teams for efficient execution. - Schedule and oversee site visits, handovers, and key deliveries. - Keep track of MIS reports and customer feedback logs. Qualifications Required: - Proactive mindset with excellent attention to detail. - Strong communication and interpersonal skills. - Ability to manage multiple tasks effectively. - Prior experience in customer relationship management is preferred. In this role, you will play a vital part in maintaining strong relationships with customers, ensuring their needs are met, and contributing to the overall success of Pentium Constructions. Please note that this is a full-time position with benefits including cell phone reimbursement. The work location is in person, and proficiency in English is preferred.,
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posted 1 month ago
experience3 to 7 Yrs
location
Hyderabad, Telangana
skills
  • B2B Sales
  • Cold Calling
  • Client Relations
  • Business Development
  • Customer Relationship Management
  • Sales Management
  • Market Research
  • Communication Skills
  • Negotiation Skills
  • Problemsolving
Job Description
As a Business Development/Customer Relationship Management Manager-Sales at Green World Group in Hyderabad, you will have the opportunity to drive sales growth, establish lasting client relationships, and provide tailored HSE solutions across industries. Your role is crucial in making a real impact by working with industry leaders. Key Responsibilities: - Identify and target potential clients in the health & safety sector - Develop and implement strategic sales plans to surpass revenue targets - Manage the entire sales cycle from prospecting to closing deals - Foster and maintain long-term relationships with clients - Conduct market research to offer valuable insights - Keep precise sales records and forecasts - Collaborate with internal teams for smooth service delivery Qualifications: - 3-4 years of proven B2B sales experience (preferably in the health & safety industry) - Bachelor's degree in business, marketing, or a related field - Excellent communication and negotiation skills - Knowledge of industry regulations and compliance - Ability to adapt, be proactive, and solve problems effectively Why Join Us - Work alongside industry leaders in health & safety - Competitive salary with performance-based incentives - Opportunities for professional growth - Enjoy a collaborative and inclusive work culture If you are a dynamic and results-driven B2B Sales Executive with relevant experience, we encourage you to apply for this role at Green World Group. Immediate joiners are preferred. Send your CV to kalyan.r@greenwgroup.com or DM for more information. Join us in shaping the future of health and safety! #Hiring #BusinessDevelopment #SalesJobs #HyderabadJobs #ImmediateJoiners #B2BSales #HealthAndSafety #GreenWorldGroup #CareerOpportunity,
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posted 5 days ago
experience8 to 12 Yrs
location
All India
skills
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Team Management
  • Client Relationship Management
  • Negotiation Skills
  • Insurance Knowledge
Job Description
As an AVP of Relationship Management specializing in Retention & Cross-Sales, you will play a crucial role in leading and expanding the commercial insurance portfolio, focusing on both Employee Benefits (EB) and Non-Employee Benefits (Non-EB) products. Your responsibilities will include: - Building and maintaining deep, enduring relationships with leadership teams of high-value commercial clients in your designated region (North/South/West/ROI). - Taking ownership of your portfolio by conducting regular client visits (100+ annually), providing exceptional service, and driving growth through trust and expertise. - Performing comprehensive on-site assessments and client consultations to create tailored insurance strategies and foster long-term partnerships. - Enhancing client retention and portfolio growth by presenting customized products, suggesting coverage enhancements, and identifying cross-selling opportunities. In terms of team management, you will be responsible for: - Recruiting and supervising a dynamic team of Sr Relationship Managers and Relationship Managers. - Overseeing policy renewals and claims management processes to maintain high service standards and client satisfaction. - Guiding and supporting the team in handling complex risks and client management by sharing expertise, best practices, and providing hands-on assistance when necessary. - Staying informed about industry trends, regulatory changes, and competitive offerings to ensure a competitive advantage. - Collaborating with underwriting, operations, and claims teams to ensure smooth policy administration and client support. - Maintaining a strategic overview of client portfolios to identify new business opportunities and maximize revenue potential. - Monitoring and organizing key performance metrics of the team. Qualifications required for this role include: - Bachelor's degree in Finance, Business, Insurance, or a related field. - Minimum of 8-10 years of experience in a broking firm or an insurance firm in client-facing roles. - Strong understanding of all Lines of Business (LOBs). - Proven negotiation skills, with experience in engaging with insurers, brokers, and clients. - Excellent analytical skills and attention to detail when evaluating policy wordings and terms. - Effective communication and interpersonal skills to establish strong relationships and communicate technical information clearly. - Proficiency in using insurance placement and CRM software. - Experience of at least 5 years in managing teams. - Experience in managing mid-market and services clients with a cumulative premium of approximately 50 Lacs to 2 Cr across all LOBs. If you are looking for a challenging opportunity in the insurance industry and possess the required expertise and skills, this role as an AVP of Relationship Management might be the next step in your career.,
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