440 Customer Success Manager Jobs in Pune

Role Overview: ZenTrades.AI is a fast-growing AI agent platform revolutionizing compliance-heavy industries such as fire safety and electrical, with over 150 customers and growing ~15% month-over-month. As a Customer Success Manager at ZenTrades, you will play a pivotal role in driving product adoption, proactive customer management, onboarding excellence, account growth, cross-functional collaboration, data-driven decisions, customer advocacy, leadership, and team building. Key Responsibilities: - Drive Product Adoption: Ensure customers understand and engage with the product to maximize value, driving retention and growth. - Proactive Customer Management: Monitor customer health, identify risks early, prevent churn, and promote renewals and upsells. - Onboarding Excellence: Lead a seamless onboarding process, adapting to each customer's unique requirements for success. - Account Growth: Nurture key accounts, provide customized solutions, and identify growth opportunities. - Cross-Functional Collaboration: Work closely with product, sales, and marketing teams to communicate insights and drive improvements. - Data-Driven Decisions: Optimize customer success strategies using data, measure success metrics, and adjust tactics to meet KPIs. - Customer Advocacy: Represent the voice of the customer within ZenTrades, ensuring their needs and feedback are considered. - Leadership and Team Building: Lead, mentor, and develop a team of customer success managers to drive performance and growth. - Flexibility and Adaptability: Handle multiple customer demands in a fast-paced environment where priorities may shift. Qualifications Required: - Educational Background: BTech (or equivalent) + MBA (or equivalent) with 5-8 years of relevant B2B SaaS experience. - Customer-Centric: Strong focus on customer success, cross-selling, upselling, and driving satisfaction. - Entrepreneurial Mindset: Experience in building a company from ground zero. - Understanding of North American Market: Crucial for future SaaS product-market fit. - Problem-Solver: Exceptional at addressing complex customer issues and developing practical solutions. - Leadership Experience: Demonstrated leadership in customer success or account management, with mentorship skills. - Technical Knowledge: Familiarity with SaaS products, APIs, integrations, and onboarding automation tools. - Data-Driven: Proficient in BI tools like Salesforce, HubSpot, and CRM tools for tracking customer health. - Exceptional Communication: Outstanding presentation skills and clear articulation of ideas to stakeholders. - Agility and Flexibility: Adaptable to change and thrive in a fast-moving startup environment. - Empathy & Ownership: Demonstrates empathy, ownership, accountability, and proactive attitude. - Hands-On Approach: Willing to get involved directly, take action, and solve problems. Company Details (if available): At ZenTrades, we are a dynamic startup looking for motivated individuals to join our team. We encourage creativity, challenge the status quo, and offer a fast-paced, collaborative environment for personal and professional growth.,

You will be joining Gruve, an innovative software services startup focused on empowering enterprises with AI technologies. Specializing in cybersecurity, customer experience, cloud infrastructure, and advanced technologies like Large Language Models (LLMs), Gruve's mission is to help customers leverage their data for smarter decision-making. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. In your role as a Customer Success Manager (CSM) at Gruve, you will play a crucial part in ensuring customers derive maximum value from our Cyber Security, Infrastructure, Customer Experience, and AI/ML services. Your responsibilities will include owning the customer journey, building strategic relationships, identifying expansion opportunities, conducting business reviews, and driving customer advocacy. **Key Responsibilities:** - Own the customer journey from onboarding through service delivery. - Build strategic relationships with key customer stakeholders. - Identify expansion opportunities and collaborate with Sales for additional services. - Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions. - Collaborate cross-functionally with Sales and Delivery teams for a cohesive customer experience. - Monitor service delivery performance and customer satisfaction. - Mitigate renewal risks and resolve customer challenges. - Drive customer advocacy by securing testimonials, case studies, and references. - Optimize internal processes related to customer success. **Qualifications Required:** - Bachelor's degree in business, technology, or a related field. - 8+ years of experience as a Customer Success Manager (CSM) in the IT Services industry. - Proven track record of driving customer success, retention, and account growth. - Exceptional written and verbal communication skills. - Extensive experience working with global customer bases. - Knowledge of network security products like Cisco Secure Firewall, ISE, and SD-Access is desirable. - Strong analytical skills and experience with customer success platforms. At Gruve, you will be part of a culture that values innovation, collaboration, and continuous learning. The company is committed to fostering a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you are passionate about technology and eager to make an impact, Gruve welcomes your application. Gruve is an equal opportunity employer, embracing applicants from all backgrounds. While all applications are appreciated, only selected candidates will be contacted for interviews.,

As a Customer Success Manager at SiteMinder, your role is crucial in leading a team of Customer Success Advisors to ensure exceptional customer experiences and maximize customer lifetime value. Here's a breakdown of what you'll be doing: - **Team Leader & Coach**: - Guide and mentor a team of Customer Success Advisors through training, coaching, and performance management to foster their growth. - **Retention Strategist**: - Become an internal Subject Matter Expert (SME) for customer retention and churn by analyzing data, identifying trends, and developing strategies to minimize churn. - **Key Contributor**: - Ensure your team consistently achieves or surpasses key performance indicators (KPIs) related to customer success. - **Experience Architect**: - Partner with Customer Success Advisors to deliver exceptional customer experiences, identify areas for process improvement, and collaborate with the Enablement team for optimization. - **Pipeline Master**: - Manage the customer success pipeline to ensure strong delivery forecast. - **Optimization**: - Develop a deep understanding of how the hotel software is best optimized for customer success and train the team to assist customers in optimizing their product experience. You will also be involved in contract negotiation. **Qualifications Required**: - Proven experience of managing and motivating customer-facing teams. - Deep understanding of customer success best practices and a track record of optimizing retention and growth. - Ability to provide constructive feedback, coach for development, and celebrate successes. - Experience in analyzing customer data to develop data-centric strategies. - Excellent written and verbal communication skills to inspire and motivate the team effectively. As part of the SiteMinder team, you will enjoy various perks and benefits including equity packages, a hybrid working model, mental health initiatives, generous parental leave policies, paid birthday, study, and volunteering leave, sponsored social clubs and events, and investment in personal growth through training opportunities. If you are a passionate leader who excels in building high-performing teams and driving customer success, then this Customer Success Manager role at SiteMinder is the perfect opportunity for you. Join us in revolutionizing the way we serve our customers and be part of a diverse and inclusive culture that values individual contributions.,

As the Manager, Customer Success at the global leader in AI-powered contract intelligence, Icertis, your primary role will be to lead a set of customers focused on post-sales customer engagement. Your main objective will be to ensure customer satisfaction and success by collaborating closely with the sales and product teams. **Responsibilities:** - Direct post-sales customer engagement, fostering relationships and ensuring adoption of Icertis solutions. - Proactively identify customer needs, offer suitable solutions, and enhance their experience. - Work closely with the product team to provide customer feedback, improving support processes. - Monitor customer health and success, implementing proactive renewal strategies. - Coordinate with the sales team for seamless customer account management. - Analyze customer data to develop strategies focusing on customer retention and growth. **Qualifications:** - 8+ years of experience in customer success or account management, preferably in SaaS. - Demonstrated ability to manage and motivate a customer success team. - Strong communication skills, with the aptitude to build solid client relationships. - Analytical mindset to interpret customer data and trends for strategy formation. - Experience in customer support and a passion for customer satisfaction. - Understanding of customer needs and the ability to match them with suitable solutions. *Icertis, the global leader in AI-powered contract intelligence, provides customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance. Trusted by more than one third of the Fortune 100, Icertis helps realize the full intent of millions of commercial agreements in 90+ countries.* *The Icertis team is guided by the FORTE values - Fairness, Openness, Respect, Teamwork, and Execution. These values are the foundation of our commitment to contract intelligence and guide all interactions with employees, customers, partners, and stakeholders. Our mission is to be the contract intelligence platform of the world, and we believe that how we get there is as important as the destination.*,

Job Description As a Customer Success Rep II at Honeywell, your role will involve building and maintaining strong relationships with customers to ensure their satisfaction with products and services. You will be the main point of contact for customers, addressing their inquiries, concerns, and escalations. Collaboration with cross-functional teams to drive customer onboarding, adoption, and upsell opportunities is a key aspect of your responsibilities. Responsibilities - Serve as the primary point of contact for assigned customers, fostering strong relationships and understanding their needs - Proactively identify growth opportunities and drive customer retention - Provide exceptional support and timely resolution of customer issues - Collaborate with cross-functional teams to deliver value-added solutions for customer success - Conduct regular business reviews with customers to assess satisfaction and identify improvement areas Qualifications YOU MUST HAVE - Minimum of 2 years of experience in customer success or account management - Proven track record of building and maintaining strong customer relationships - Experience working with CRM software and customer success tools WE VALUE - Bachelor's degree in Business Administration, Marketing, Life Science, Engineering, or related field - Passion for customer success and satisfaction - Ability to work independently and as part of a team - Strong leadership and mentoring skills - Proactive and results-oriented mindset - Commitment to continuous learning and adaptability About Us Honeywell helps organizations address complex challenges in automation, aviation, and energy transition. With a focus on Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments, powered by Honeywell Forge software, we provide innovative solutions for a smarter, safer, and more sustainable world.,

As a Customer Service Representative at the education consultancy, your role is crucial in ensuring a positive and supportive experience for students throughout their educational journey. Your key responsibilities will include: - Responding promptly and courteously to student inquiries through various communication channels such as phone, email, and chat - Providing accurate and comprehensive information about educational programs, application processes, and related services - Identifying and resolving student issues effectively, escalating when necessary to ensure timely resolution - Collaborating with other departments to address complex student queries and concerns - Engaging proactively with students to maintain a positive relationship - Conducting follow-ups to gather feedback, track progress, and address any emerging issues - Maintaining accurate and up-to-date student records in the CRM system - Ensuring compliance with data protection and privacy regulations - Encouraging and facilitating the generation of reference leads from existing satisfied students - Collaborating with Marketing to promote referral programs and initiatives - Working closely with Team Leads, Managers, and Higher Management to achieve performance goals - Participating in regular team meetings and training sessions to enhance skills and knowledge Qualifications required for this role: - Hold a Bachelor's degree in a relevant field - Demonstrate proven experience in customer service or a related role - Exhibit excellent communication and interpersonal skills - Possess strong problem-solving abilities and attention to detail - Be familiar with CRM systems and show basic computer proficiency - Communicate fluently in English, Hindi, and Marathi (Note: Omitting the "About Company" section as it is not specifically related to the job role.),

As a Customer Support Executive at ZingHR, you will be responsible for providing exceptional support to clients within the assigned portfolio. Your key responsibilities will include: - Serving as the techno-functional point of contact for clients, ensuring their needs are addressed effectively. - Managing and tracking support tickets through platforms like Freshdesk, coordinating with internal teams for timely resolutions. - Performing root cause analysis for recurring issues and providing sustainable solutions. - Ensuring adherence to SLAs for all client tickets and maintaining transparent communication on progress and resolution timelines. - Configuring and managing client instances on ZingHR, and providing training for independent configurations. - Developing and executing customer engagement plans aligned with client business goals for effective product adoption and success. - Collaborating with tech support and product teams to resolve client issues and enhance product usability. - Proactively identifying risks, mitigating them, and escalating when necessary. - Gathering and sharing client feedback to enhance product features and user experience. - Conducting post-resolution follow-ups to ensure client satisfaction and address any further support needs. Your skills and competencies will include: - Strong familiarity with SaaS-based HRMS platforms, preferably ZingHR or similar systems. - Proven ability to work in cross-functional environments for effective client issue resolution. - Excellent problem-solving, multitasking, and time management skills in a fast-paced setting. - Proficiency in MS Office applications such as Excel, Word, and PowerPoint. - Strong verbal and written communication skills. Key qualifications for this role include: - A Bachelor's degree in HR, IT, Business Administration, or a related field. - 4 to 8 years of relevant experience in the HRMS SaaS domain. - Prior experience working in an agile development environment is preferred.,

As a Senior Manager/Head of Support at Mindtickle, you will play a crucial role in leading the Support function to provide exceptional service to global enterprise customers. Your responsibilities will include: - Leading a high-performing support team focused on delivering superior customer experience, with customer trust as the guiding principle. - Championing a customer-first culture grounded in trust, empathy, and responsiveness to drive an enterprise mindset to customer success. - Elevating the role of engineers within customer support by ensuring deep product knowledge, strong troubleshooting skills, and proactive ownership. - Demonstrating success in reimagining support operations using AI or AI-based quality scoring to continuously keep the support org future-ready. - Leading high-severity escalations and complex technical issues to ensure clarity and customer confidence. - Leveraging automation and AI to improve resolution times, customer satisfaction, and team productivity. - Making data-driven decisions by leveraging insights to guide strategic decisions and establish robust dashboards for key metrics. - Partnering cross-functionally with Product, Engineering, and Customer Success to influence roadmap and resolve root causes. - Promoting knowledge sharing through documentation, postmortems, and internal forums to scale expertise and reduce time to resolution. - Driving continuous upskilling through training and career development programs. - Recruiting, retaining, and developing top-tier support talent with deep technical acumen and service excellence. - Instilling a culture of accountability, collaboration, and continuous improvement within the support org. - Encouraging a culture of innovation, experimentation, and adaptability to new workflows and systems. Qualifications required for this role include: - 12-15 years of experience in technical support and customer success, with 2+ years in senior leadership managing managers in a B2B SaaS setup or an Enterprise organization. - Proven leadership ability to lead at scale, navigate ambiguity, and drive clarity across cross-functional teams. - Experience in building and leading support functions for global enterprise customers with a deep understanding of their security, compliance, and operational expectations. - Ability to lead through high-severity incidents, platform outages, or enterprise escalations with calm under pressure and excellence in stakeholder management. - Deep empathy for customer pain points and the ability to translate them into business value and technical solutions. - Strong technical depth in modern SaaS architecture, cloud-native infrastructure, APIs, SSO and authentication protocols, 3rd Party Integrations, enterprise data platforms, and analytics ecosystems. - Operational excellence with experience in tools like Salesforce, Freshworks, OData, and Reporting/BI Tools. If you are ready to lead with heart, act with urgency, and engineer with purpose, Mindtickle is looking for you to join their team and shape the future of customer support excellence.,

Role Overview: As a Helpdesk & Customer Success Operations Agent at Regnology, you will play a crucial role in providing support to clients, managing support tickets, and assisting Customer Success Managers with operational tasks. You will have the opportunity to work in a fast-paced environment, wearing multiple hats, adapting to new challenges, and growing your skills in a supportive hybrid setup in Pune, India, with remote work possible in exceptional cases. Key Responsibilities: - Act as the first point of contact for client inquiries via platforms like Jira Service Desk, Zendesk, or similar. - Triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. - Monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. - Keep all client interactions and internal updates well-documented and easy to follow. - Provide back-office support to Customer Success Managers (CSMs) through CRM maintenance, meeting coordination, follow-up tracking, and internal workflows. - Help ensure accurate records and consistent updates across systems for full customer visibility. - Assist in improving internal CS processes, templates, and playbooks as the organization scales. - Participate in a rotating on-call schedule to support time-sensitive tickets outside regular hours. - Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. - Contribute to internal reporting, operational documentation, and data entry tasks with a high standard of accuracy. - Identify recurring patterns or inefficiencies in workflows and suggest improvements. - Occasionally assist with basic SaaS platform tasks, such as user access, permission changes, or routine configuration support. - Triage SaaS-related requests accurately and route them to the appropriate product or support teams. - Help refine internal FAQs and routing logic based on ticket experience. Qualifications Required: - Bachelor's degree in Information Technology, Business Administration, or a related field (preferred, but equivalent experience is acceptable). - Experience in helpdesk, IT support, customer support, or other service-oriented roles is a plus. - Experience working with ticketing systems, CRM platforms, or internal workflow tools. - Proven ability to manage and prioritize multiple requests with structure and attention to detail. - Strong written and verbal communication skills in English. - Comfort working independently in a remote setup. - Willingness to participate in on-call or weekend coverage as part of a global rotation. About Regnology: Regnology is a leading technology firm focused on regulatory reporting, serving over 35,000 financial institutions, 100 regulators, international organizations, and tax authorities. With a global team of over 1,200 employees, Regnology aims to bring greater data quality, automation, and cost savings to market participants. To learn more about us, visit our website at www.regnology.net.,

In this role as a Customer Success Manager Scale at Onit, you will be responsible for driving customer satisfaction, best-practice adoption, and long-term account health across Onit's client relationships in the scale/ SMB segment. Your proactive and high-impact approach will be crucial in aligning internal teams with customer goals, building strong cross-functional partnerships, and cultivating lasting client value. Your efforts will directly impact customer experience, renewals, expansion, and overall platform success across a portfolio of high-value clients. **Key Responsibilities:** - Own the success strategy for Onit's customers in the scale segment, ensuring long-term satisfaction, retention, and growth. - Drive adoption in scalable programs such as Office Hour and Ask Me Anything sessions, as well as host these sessions. - Build trusted partnerships with client stakeholders (e.g., Legal Ops, Finance, IT) as the advocate for the account base. - Act as a thought partner and product champion to help customers derive maximum value from Onit's AI-driven legal tech solutions. - Facilitate problem-solving for both customers and internal stakeholders. - Identify risks to customer health and design strategies to proactively mitigate churn and drive engagement. - Develop and share best practices to improve the quality, effectiveness, and efficiency of processes and foster knowledge-sharing across the Customer Success organization. - Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management Teams to deliver a seamless customer experience. **Qualifications:** - 2+ years of professional experience. - Experience in Customer Success, Account Management, or Implementation. - Background in Consulting or Software (Legal Software is a plus). - Strong understanding of SaaS business models and metrics. - Startup Experience working within a small Customer Success Org. - Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT). **Preferred Qualifications:** - Bachelor's Degree. - Strong understanding of SaaS business models and metrics. Onit offers a comprehensive total rewards package including health coverage for employees and immediate family members, flexible paid time off, exceptional paid leave for various family situations, 100% employer-paid life and disability insurance, voluntary benefits, tax-advantaged accounts, community engagement opportunities, and more. At Onit, diversity, inclusion, and authenticity are valued, and if you're excited about this role but your experience doesn't align perfectly with every qualification, you are encouraged to apply. Onit's values include Customer First, Purposeful Innovation, Win as One, and Intentional Growth.,

As a part of the customer success team at Concentric, you will be responsible for analyzing customer data on the Concentric Platform to extract relevant insights and identify data risks. Your role will involve developing risk remediation strategies and preparing data risk reports for customers. Additionally, you will label large datasets for supervised learning of AI models and serve as a trusted data security advisor to customers, offering subject matter expertise and strategic guidance aligned with customer objectives. Key Responsibilities: - Analyze customer data on Concentric Platform to identify data risks and develop risk remediation strategies - Prepare and present data risk reports to customers and assist in implementing risk remediation strategies - Label large datasets for supervised learning of AI models - Provide customers with trusted data security advisory services, offering subject matter expertise and strategic guidance Preferred Qualifications & Skills: - Strong experience in data analytics with the ability to extract insights from large volumes of data - Customer advisory experience, preferably in the data security domain - Proficiency in Excel for data analysis and reporting; knowledge of tools like Python, Kibana, Jira, and ppt is a plus - Proven team leadership skills - Broad knowledge of operationalizing data security, regulations, and standards - Excellent communication skills in various formats and mediums, along with strong presentation and facilitation skills - Creative problem-solving skills to help customers achieve their business goals and maximize the value from the Concentric platform - Graduate/Post Graduate in Engineering discipline from a premium institute - Experience in developing training datasets for AI models and data labeling for supervised learning Join Concentric on its journey to reinvent data security and help enterprises protect their business-critical data. As a fast-growing AI data security startup, Concentric values Trust, Humility, and Learning. Your role in the customer success team will involve working with diverse domains, large datasets, and being a trusted security advisor to customers. As a part of the customer success team at Concentric, you will be responsible for analyzing customer data on the Concentric Platform to extract relevant insights and identify data risks. Your role will involve developing risk remediation strategies and preparing data risk reports for customers. Additionally, you will label large datasets for supervised learning of AI models and serve as a trusted data security advisor to customers, offering subject matter expertise and strategic guidance aligned with customer objectives. Key Responsibilities: - Analyze customer data on Concentric Platform to identify data risks and develop risk remediation strategies - Prepare and present data risk reports to customers and assist in implementing risk remediation strategies - Label large datasets for supervised learning of AI models - Provide customers with trusted data security advisory services, offering subject matter expertise and strategic guidance Preferred Qualifications & Skills: - Strong experience in data analytics with the ability to extract insights from large volumes of data - Customer advisory experience, preferably in the data security domain - Proficiency in Excel for data analysis and reporting; knowledge of tools like Python, Kibana, Jira, and ppt is a plus - Proven team leadership skills - Broad knowledge of operationalizing data security, regulations, and standards - Excellent communication skills in various formats and mediums, along with strong presentation and facilitation skills - Creative problem-solving skills to help customers achieve their business goals and maximize the value from the Concentric platform - Graduate/Post Graduate in Engineering discipline from a premium institute - Experience in developing training datasets for AI models and data labeling for supervised learning Join Concentric on its journey to reinvent data security and help enterprises protect their business-critical data. As a fast-growing AI data security startup, Concentric values Trust, Humility, and Learning. Your role in the customer success team will involve working with diverse domains, large datasets, and being a trusted security advisor to customers.

In this role as a Customer Success Manager - Team Lead at SMS Magic, you will be responsible for being the customer champion and enhancing the experience for SMS Magic customers. You will manage customer happiness, ensure SLAs are met daily, maintain a high level of customer focus, and drive various customer experience initiatives. - Maintain relationships with customers through regular interactions to enhance customer experience. - Own account management and revenue management for a portfolio of assigned clients, meeting/exceeding financial and unit sales goals. - Analyze existing accounts to improve customer experience, develop account growth strategies, and drive revenue growth through cross-selling and up-selling. - Take ownership of tasks, track and resolve client issues proactively, and manage expectations internally and externally. - Provide inputs to product/marketing teams for innovative ideas, handle commercial activities for clients in coordination with operations and finance teams. - Collaborate with cross-functional teams to ensure an exceptional customer experience and organize training sessions for clients. - Manage time efficiently to focus on activities ensuring customer satisfaction, account renewal, and account growth while reducing churn. - Act as a customer advocate by capturing feedback and reporting requests to Product Management and Engineering. - Work with customers to ensure effective product solution usage, prepare best practice documents, and monitor campaign progress. - Collaborate with partners to build pipelines and close deals. **Qualifications Required:** - Minimum 10+ years of hands-on experience in SaaS sales, Salesforce, or other CRM platforms. - Prior team leadership experience with the ability to effectively manage and mentor team members. - Excellent communication skills and strong analytical skills. - Customer-focused mindset, analytical problem-solving approach, interpersonal skills, and proficiency in English. - Solution-focused mindset with the ability to identify problems and drive appropriate solutions. SMS Magic offers a work culture that supports personal and professional growth, emphasizing high-performance teaming and individual potential. You will have the freedom and flexibility to handle your role, exposure to a dynamic global business environment, access to innovative technology, opportunities to showcase analytical capabilities, and a competitive compensation package based on performance. Founded over 10 years ago, SMS Magic is a trusted messaging leader for businesses worldwide, working with global customers across various industries. The company is committed to inclusiveness, fairness, and accessibility.,

As an experienced Key Accounts Manager at Gsource Technologies, your role will involve overseeing customer success, account management, and daily deliverable management for assigned accounts. You will be responsible for maintaining strong relationships with key clients, ensuring timely and accurate delivery of client deliverables, and driving business growth through recurring accounts. Your coordination with engineering or architectural departments will be crucial to ensure that all CAD and BIM drawings meet clients" specifications and deadlines. Additionally, you will collaborate with various teams to ensure successful metrics for the accounts. **Roles & Responsibilities:** - Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact. - Understand customer needs, goals, and pain points to provide tailored solutions that drive value. - Proactively engage with customers to ensure product adoption, satisfaction, and retention. - Conduct regular business reviews and customer check-ins to assess performance and growth opportunities. - Identify upsell and cross-sell opportunities within existing accounts to maximize revenue. - Collaborate with sales and marketing teams to drive expansion strategies. - Negotiate contract renewals and expansions to ensure long-term partnerships. - Analyze account performance and market trends to inform strategic decision-making. - Work closely with internal teams to align customer success strategies with business objectives. - Provide customer feedback to product teams for continuous improvement. - Develop and optimize customer success processes, playbooks, and best practices. - Mentor and guide junior account managers to enhance team performance. **Requirements:** - 10+ years of experience in account management, customer success, or a related field, with at least 4 years in a leadership role. - Experience in CAD and BIM services or a similar technical field is preferred. - Proven ability to cultivate and maintain strong client relationships. - Strong analytical skills to drive business growth through data and trend analysis. - Excellent communication skills, with the ability to influence and negotiate effectively. - Strong collaborative skills, working across teams to align objectives. - Ability to anticipate challenges and proactively develop effective solutions. - Familiarity with CRM tools and customer success platforms. - Demonstrated experience in managing daily deliverables for multiple accounts, ensuring client satisfaction and operational excellence. In addition to the challenging and rewarding role, you will be offered a competitive salary, Mediclaim, and Sodexo Meal Pass as part of the benefits package at Gsource Technologies.,

**Job Description:** As a Client Relationship Manager, your role involves leading and maintaining ongoing client relationships for recurring services. Your responsibilities include organizing and managing recurring communication of client performance, ensuring internal commitments are delivered excellently, achieving customer outcomes, and promoting additional value from a wide range of solutions. **Key Responsibilities:** - Serve as the primary point of accountability for assigned clients for both digital and non-digital recurring services. - Advise and develop client vision, define desired business outcomes, and create a success plan. - Be responsible for renewal and minimizing churn rate. - Identify opportunities for renewal, cross-selling, and upselling with Service Bureau experts. - Provide regular customer updates, data insights, and performance trends. - Build and track standard Customer Health Score Metrics. - Maintain strong relationships with clients and Business Decision Makers to influence adoption. - Ensure data quality in contracts for smooth execution and renewal. - Provide feedback on potential offer improvements based on adoption and direct input. - Drive usage and accelerate customer value for each product/service. - Implement best practices to drive the realization of outcomes. **Qualifications Required:** - Bachelor of Engineering degree preferred. - Knowledge of large electro-intensive industries, ecoStruxure, IoT, or Cloud understanding. - Proficiency in Microsoft Office Products and Salesforce. - High commitment to company values and vision. - Excellent analytical skills and attention to detail. - Strong communication skills, both verbal and written. - Ability to work effectively in a team environment. - Customer-oriented with nurturing and farmer characteristics. - Passion for making others successful. - Dynamic and entrepreneurial mindset. **Additional Company Details:** When considering joining a new team, culture plays a significant role. At Schneider Electric, values and behaviors are essential for creating a supportive culture that leads to business success. The company's IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - form the foundation for a great culture. Schneider Electric aims to turn sustainability ambitions into actions, inviting individuals to connect their careers to achieve a more resilient, efficient, and sustainable world. Schneider Electric celebrates IMPACT Makers, individuals who contribute to sustainability ambitions at the intersection of automation, electrification, and digitization. With a global revenue of 36 billion, organic growth of +13%, and over 150,000 employees in 100+ countries, Schneider Electric is committed to inclusivity and caring for its employees. To be considered for a position at Schneider Electric, an online application must be submitted. The company aspires to be the most inclusive and caring organization globally, providing equitable opportunities and ensuring all employees feel valued and safe to contribute their best. Inclusivity and trust are core values at Schneider Electric, promoting diversity and championing inclusivity in all aspects of the business. **Job Description:** As a Client Relationship Manager, your role involves leading and maintaining ongoing client relationships for recurring services. Your responsibilities include organizing and managing recurring communication of client performance, ensuring internal commitments are delivered excellently, achieving customer outcomes, and promoting additional value from a wide range of solutions. **Key Responsibilities:** - Serve as the primary point of accountability for assigned clients for both digital and non-digital recurring services. - Advise and develop client vision, define desired business outcomes, and create a success plan. - Be responsible for renewal and minimizing churn rate. - Identify opportunities for renewal, cross-selling, and upselling with Service Bureau experts. - Provide regular customer updates, data insights, and performance trends. - Build and track standard Customer Health Score Metrics. - Maintain strong relationships with clients and Business Decision Makers to influence adoption. - Ensure data quality in contracts for smooth execution and renewal. - Provide feedback on potential offer improvements based on adoption and direct input. - Drive usage and accelerate customer value for each product/service. - Implement best practices to drive the realization of outcomes. **Qualifications Required:** - Bachelor of Engineering degree preferred. - Knowledge of large electro-intensive industries, ecoStruxure, IoT, or Cloud understanding. - Proficiency in Microsoft Office Products and Salesforce. - High commitment to company values and vision. - Excellent analytical skills and attention to detail. - Strong communication skills, both verbal and written. - Ability to work effectively in a team environment. - Customer-oriented with

As a Customer Support Specialist at our company, you will utilize your communication skills and problem-solving ability to provide exceptional service to our global user base. You will have the opportunity to collaborate with our co-founders and product specialists to ensure our product meets the needs of our customers. Key Responsibilities: - Answer challenging product queries from highly qualified customers via chat, email, and phone. - Conduct remote web sessions to troubleshoot technical issues at customers" end. - Work closely with product specialists to develop creative solutions for customer business problems. - Follow up with customers to verify issue resolution and satisfaction. - Test the product and report any malfunctions. - Maintain composure and perform effectively under pressure. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or a related field. - Fluent communication skills in English. - Strong comprehension skills with the ability to interpret implicit information. - Willingness to work in shifts. - Positive attitude and empathy towards customers. - Detail-oriented, systematic, and meticulous approach to work. - Possession of extrasensory perception (ESP) for understanding customer needs would be a bonus.,

As a Senior Customer Success Manager at Routematic, you will play a crucial role in managing key client accounts, ensuring seamless service delivery, and leading a team of 45 Customer Success Managers/Executives. Your strong customer success expertise, preferably in the transportation/mobility or service industry, will be essential in maintaining client relationships at scale. Key Responsibilities: - Lead a team of 45 Customer Success Managers/Executives to deliver excellent client experience and service outcomes. - Own end-to-end client engagement at the city level, ensuring smooth implementation and ongoing operations for assigned accounts. - Drive client onboarding including demos, pilots, and process handovers to ensure successful adoption. - Monitor account performance, identify gaps, and implement corrective actions to ensure SLA adherence and customer satisfaction. - Build and nurture strong client relationships with key stakeholders to drive retention, renewals, and account growth. - Collaborate with cross-functional teams (operations, product, technology, etc.) to resolve issues and deliver customized solutions. - Provide regular reporting, insights, and reviews to clients and internal leadership. - Mentor and develop the Customer Success team to enhance capability and performance. Qualifications & Skills: - MBA / BE / B.Tech preferred with relevant experience. - 6-10 years of experience in Customer Success/Account Management, ideally in employee transportation, mobility, or related service industry. - Strong leadership skills with prior experience leading a team. - Excellent communication, presentation, and relationship management skills. - Strong analytical mindset with the ability to monitor KPIs and drive data-driven decisions. - Ability to thrive in a fast-paced, client-facing environment. About Routematic: Routematic is a leading employee transportation and mobility solutions provider, leveraging technology to deliver safe, efficient, and reliable commute experiences. Working with top enterprises, Routematic manages end-to-end employee transport needs to drive customer satisfaction and operational excellence. Benefits: - Health insurance - Provident Fund If you are a goal-oriented and experienced professional with a passion for customer success and team leadership, this role offers an exciting opportunity to make a significant impact in the transportation industry. (Note: Any additional details of the company were not included in the provided job description.),

As a Customer Success Specialist at MetroLeads, your role is to guide customers through their journey with the product, ensuring their success and satisfaction without the need for technical expertise. You will be instrumental in onboarding new users, translating their business goals into actionable plans, and providing ongoing support to make sure they get the most out of MetroLeads. Key Responsibilities: - Welcome new users, set up their accounts, and demonstrate how MetroLeads can streamline their work processes. - Develop personalized action plans based on customer goals to optimize their sales performance. - Provide prompt and friendly assistance via email, chat, or phone, addressing queries and resolving issues effectively. - Conduct engaging product demos and training sessions to empower users and enhance their proficiency. - Monitor customer feedback and metrics to identify areas for improvement and advocate for enhancements to enhance user experience. - Serve as the company's ambassador, motivating and assisting customers in realizing the full potential of the product. - Collaborate with various teams within the organization to ensure timely resolution of customer inquiries. Qualifications Required: - Minimum of 2 years of experience in customer success, support, or a related customer-centric role (experience in SaaS is a plus). - Proficiency in technology with the ability to quickly adapt to new tools and platforms, without the requirement for coding skills. - Strong communication skills, both written and verbal, with a clear, friendly, and empathetic approach. - Strong problem-solving abilities, with a talent for identifying root causes and devising innovative solutions. - Genuine passion for helping others succeed and adept at building and nurturing relationships. - Exceptional organizational skills and attention to detail, with a proactive approach to follow-up. - Bonus points for prior experience in a startup environment or a keen interest in SaaS technologies. Join MetroLeads as a Customer Success Specialist and be part of a team dedicated to empowering users and driving success through exceptional customer service and support.,

As a Customer Account Manager (Existing Business) at Avalara, your primary responsibility will be to retain and grow a high-volume portfolio of customers. You will be owning renewals, reducing churn, and leading efficient, tech-touch expansion strategies. Reporting to the Manager/Senior Manager, Existing Business Sales, you will play a crucial role in driving customer success and advocacy. **Role Overview:** - Own the full renewal cycle including forecasting, negotiation, and order forms to meet renewal rate, GRR, and churn targets. - Proactively identify risks such as low usage, support signals, and billing issues to stabilize at-risk accounts. - Surface and close upsell and cross-sell opportunities aligned with customer outcomes. - Maintain a high-velocity pipeline and meet or exceed ARR/NRR quotas for your book. - Orchestrate tech-touch motions to keep customers engaged and realizing value. - Prioritize customer segments by health, potential, and risk, and execute standardized playbooks accordingly. - Run concise check-ins and periodic business reviews focused on adoption, outcomes, and next best actions. - Collaborate with Customer Success, Solutions, and Marketing teams to ensure smooth onboarding and timely issue resolution. - Maintain accurate CRM hygiene, forecasts, and activity logs. **Qualification Required:** - SaaS renewals & account management experience with a proven track record of hitting retention and expansion targets. - Strong negotiation and objection handling skills. - Proficiency in data-driven operations using CRM tools like Salesforce. - Excellent written, verbal, and presentation skills. - Ability to work effectively in a fast-paced, quota-driven environment. - Experience in cross-functional collaboration with Success, Support, Product, and Marketing teams. - Nice to have: experience with customer health scoring, playbook design, and/or the tax compliance domain. At Avalara, as an AI-first company, you are expected to leverage AI in your daily workflow to prioritize accounts, draft customer communications, summarize signals, and uncover next best actions. Your success will be measured by your ability to experiment, share insights, and continuously improve using AI capabilities to deliver better customer outcomes. Stay curious about new AI advancements and apply them responsibly to enhance customer satisfaction and loyalty.,

Role Overview: Truein, a fast-growing B2B SaaS company, is seeking a Customer Success Manager to join their team. As a Customer Success Manager at Truein, you will play a crucial role in customer onboarding, product training, driving adoption, and ensuring customer satisfaction. Your responsibilities will also include minimizing customer churn, collecting testimonials, and providing valuable feedback to the Product team. If you have a passion for solving client challenges and a commitment to client delight, this role is perfect for you. Key Responsibilities: - Help customers set up product configuration and upload data during onboarding - Conduct product training for key stakeholders within customer organizations - Drive adoption, improve customer satisfaction, and generate new business through upselling and cross-selling - Minimize customer churn, maximize retention, and create exceptional customer experiences - Contact customers to explain new features and assist them in upgrading to new plans - Collect customer references, testimonials, and create case studies - Provide customer feedback to the Product team for the development of new features - Conduct quarterly business reviews with senior stakeholders to align product deliveries with client business outcomes - Assist customers in mapping Truein to their existing policies and processes Qualifications Required: - 3 to 6 years of experience in SaaS or software product companies in customer-facing roles - Previous experience working with enterprise customers - Process-oriented and analytical mindset - Excellent verbal and written communication skills - Strong empathy for customers and a passion for growth - Result-oriented with great attention to detail - Bachelor's degree or equivalent experience in Computer Science or a related field Good to have: - Experience dealing with International customers - Previous work experience with growth-stage startups - Educational background in Technology + Management studies Additional Company Details: Truein is a purpose-driven, high-growth start-up that values diversity and is committed to creating an inclusive environment for all employees. They offer a competitive compensation package and benefits, the opportunity to work with an amazing team, and the chance to make a difference in a fast-growing company. Join Truein and challenge yourself to take your career to the next level. If you are interested in joining a dynamic team and contributing to the success of a rapidly growing company, apply for the Customer Success Manager role at Truein through the Opportunities at Truein page. Truein is an equal opportunity employer that celebrates diversity.,

As a Customer Success Manager at SMS Magic, you will be the voice of the customers, owning relationships, driving adoption, and ensuring they gain maximum value from our solutions. You will manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives. - Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth. - Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics. - Proactively engage with customers to enhance experience & reduce churn. - Analyze account data to identify opportunities and craft growth strategies. - Collaborate with cross-functional teams to resolve issues & align on customer goals. - Capture and share customer feedback with internal teams for continuous improvement. - Lead onboarding, training & adoption programs for customers. - Manage commercial activities and ensure SLA compliance. What You'll Need: - 5+ years experience in B2B SaaS account management or customer success. - Strong CRM knowledge and experience managing customer lifecycles. - Excellent communication & interpersonal skills with a customer-first mindset. - Data-driven approach to problem-solving and strategy. - Ability to manage multiple priorities in a fast-paced environment. About SMS Magic: For over 10 years, SMS Magic has been a trusted messaging partner for global brands across various industries like financial services, retail, education, wellness, and more. They deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch. Benefits of Joining SMS Magic: - Exposure to a global SaaS business with innovative technology. - A high-performance, growth-oriented work culture. - Competitive compensation & performance-based rewards. - Flexibility, learning opportunities & scope to make a high business impact.,