warranty-jobs-in-new-delhi

608 Warranty Jobs in New Delhi

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posted 1 week ago
experience6 to 10 Yrs
Salary8 - 18 LPA
location
Bangalore
skills
  • power bi
  • warranty
  • mis reporting
  • quality
  • 7qc
  • analytics
  • cost estimation
Job Description
Hiring: Manager Analytics Quality (Warranty) | Bangalore Location: Bangalore Experience Required: 6+ Years Qualification: B.E Salary Range: 10,00,000 -19,00,000 (Annual) Industry: Automotive / Mobility / Quality Analytics About the Role Mahindra Last Mile Mobility Limited is seeking a highly skilled Manager Analytics Quality (Warranty) to lead data-driven improvements in warranty performance and overall quality processes. This role requires a strong foundation in quality tools, data analytics, and process excellence, along with hands-on expertise in Six Sigma methodologies. You will play a critical role in analyzing warranty data, guiding decision-making, optimizing cost, and enhancing operational efficiency. Key Responsibilities Lead end-to-end analytics for warranty data, including claim patterns, root cause identification, and financial impact analysis. Perform detailed evaluations, audits, and deep dives into warranty cases to identify recurring issues and trends. Develop and maintain cost estimation models to support informed decision-making. Design and generate MIS dashboards and reports using tools like Power BI. Collaborate with cross-functional teams across engineering, quality, manufacturing, and service teams to implement improvements. Drive process improvement initiatives using Six Sigma, 7 QC tools, and other quality tools. Mentor and guide junior team members on analytics methodologies and best practices. Support leadership with insights and data-backed recommendations for continuous improvement. Skills & Expertise Required Strong knowledge of Six Sigma, 7 QC tools, and other quality methodologies Expertise in Power BI and analytics-driven reporting Experience in handling large datasets and warranty-related data Strong analytical, problem-solving, and decision-making skills Ability to collaborate with multiple stakeholders and lead improvement projects Excellent communication and presentation skills Why Join Us Opportunity to influence quality strategy and warranty improvement at an organizational level Work closely with senior leadership and cross-functional teams Contribute to impactful, data-driven decision-making Grow within a dynamic and innovation-focused environment How to Apply Interested candidates can share their updated resume for further evaluation.
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posted 6 days ago
experience4 to 8 Yrs
Salary7 - 12 LPA
location
Mumbai City
skills
  • technical support
  • campaigns
  • new product
  • retro
  • warranty analysis
  • channel partner management
  • digisense
Job Description
Manager Warranty & Technical Support Job Code: ITC/MW-TS/20251120/20086 Position: Manager Warranty & Technical Support Experience: 4-8 years CTC: 1,400,000 annually Location: Mumbai Industry: Agriculture & Forestry / Farm Equipment Position Type: Full-time Status: Open About the Role We are seeking an experienced and technically strong Manager Warranty & Technical Support to lead warranty operations and technical support for overseas channel partners. This role is critical to ensuring timely resolution of product concerns, driving warranty cost improvements, and enabling smooth after-sales operations across global markets. The ideal candidate will possess deep product diagnostics expertise, strong analytical skills, and hands-on experience managing the end-to-end warranty cycle. This role requires close collaboration with Manufacturing, Product Development, Quality, Logistics, Finance, and country teams to ensure seamless workflows and actionable insights. Key Responsibilities Technical Support & Issue Resolution Provide technical support to overseas channel partners for their product and system-related queries. Ensure on-time resolution of emerging product concerns and receipt issues by coordinating with cross-functional teams. Diagnose complex product issues, including Tier IV engines, FMCU, Digisense, eGovernors, and related technologies. Warranty Operations & Cost Management Identify top contributing warranty concerns based on incidence, warranty cost, and labor cost. Drive action plans by presenting insights in leadership review forums. Manage warranty recovery, warranty cost calculations, and monitor failure trends with timely MIS releases. Handle warranty kitty monitoring and participate in budget and audit-related activities with Finance. Ensure adherence to organizational policies across channel partners. Product Improvement & New Product Support Execute effective retro campaigns across markets. Participate in New Product CDTs, ensuring first-time-right product launches by providing service and warranty inputs. Review advance intimations, provide SDNs, and ensure timely release of Technical Service Bulletins. Collaborate with Product Development and QA teams to improve product performance and reduce warranty exposure. Systems, Processes & Collaboration Utilize IT systems including SAP, DMS, Teamcenter, Share Portal for warranty and technical operations. Work closely with internal and external teams to ensure effective coordination and support. Prepare and present analytical reports and insights to leadership and cross-functional stakeholders. Qualifications B.E. degree in Mechanical, Automobile, Electronics, or relevant engineering field. 48 years of experience in warranty management, technical support, or after-sales function, preferably with exposure to overseas markets. Strong analytical, diagnostic, and problem-solving skills. Hands-on experience with SAP, DMS, Teamcenter, and similar IT tools. Excellent communication and team-handling capabilities. Deep understanding of end-to-end warranty cycle and after-sales operations. Experience in handling dealers and customers is essential. Why Join Us High-impact role with exposure to global markets and cross-functional leadership. Opportunity to influence product quality, customer satisfaction, and warranty cost performance. Fast-paced, collaborative environment with room for innovation and strategic contributions. How to Apply Interested candidates are invited to send their updated resume with Job Code: ITC/MW-TS/20251120/20086 mentioned in the subject line.
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posted 6 days ago
experience3 to 8 Yrs
Salary10 - 16 LPA
location
Latur
skills
  • technical
  • indicators
  • service
  • retention
  • support
  • performance
  • customer
  • warranty
  • process
  • sale
  • product
  • establishment
  • after
  • changes
  • operationscustomer
  • audits
Job Description
Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles) Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.
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posted 6 days ago
experience3 to 8 Yrs
Salary10 - 16 LPA
location
Mumbai City
skills
  • management
  • warranty
  • monitoring
  • operations
  • process
  • customer
  • service
  • support
  • leadership
  • technical
  • performance
  • retention
  • product
  • changes
  • audits
  • dealer
  • establishment
  • team
Job Description
Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.
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posted 6 days ago
experience3 to 8 Yrs
location
Bilaspur
skills
  • customer support
  • customer retention
  • performance monitoring
  • dealer management
  • service operations
  • warranty
  • technical troubleshooting
  • process
  • establishment
  • product
  • changes
  • audits
Job Description
Job Description: Territory Service Manager Position Overview We are looking for an experienced Territory Service Manager to oversee service delivery, enhance customer retention, manage dealer networks, and support product performance improvement. The ideal candidate will ensure seamless service processes, drive customer satisfaction, and support continuous improvement across service operations. Key Responsibilities Lead service operations to ensure efficient and timely resolution of customer issues. Drive customer retention by delivering superior service experiences and proactive support. Implement and monitor process changes to enhance service efficiency and quality. Support product establishment by coordinating service readiness, documentation, and field support. Conduct performance monitoring of service KPIs and dealer performance metrics. Perform warranty audits, ensure compliance, and reduce warranty-related costs. Provide technical troubleshooting support to address escalated customer or dealer issues. Manage and support the dealer network, ensuring proper training, performance, and service adherence. Oversee customer support operations, ensuring quick turnaround and case resolution. Collaborate with cross-functional teams (Product, Quality, Sales) to feed customer insights into improvement initiatives. Required Skills & Qualifications Strong experience in service operations, customer support, and dealer management. Proven ability in technical troubleshooting and resolving field issues. Knowledge of warranty processes, audits, and service documentation. Strong communication, problem-solving, and customer-handling skills. Ability to drive process improvements and monitor performance metrics. Customer-centric mindset with a strong focus on retention and satisfaction. B. Tech is required.
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posted 6 days ago
experience3 to 8 Yrs
location
Mumbai City
skills
  • technical support
  • dealer management
  • warranty
  • service operations
  • process
  • customer retention
  • kpi monitoring
  • customer support
  • audits
  • establishment
  • product
  • changes
Job Description
Job Description: Territory Service Manager Position Overview We are seeking a highly capable Territory Service Manager to oversee end-to-end service delivery, strengthen customer retention, manage dealer operations, and support product performance. The ideal candidate will drive service excellence through effective KPI monitoring, process improvements, and strong technical support capabilities. Key Responsibilities Lead and manage service operations to ensure seamless service delivery and timely issue resolution. Drive customer retention by improving service touchpoints, response quality, and proactive engagement. Implement and manage process changes to enhance service efficiency and customer satisfaction. Support product establishment by coordinating service readiness, training, and field support requirements. Perform KPI monitoring to track service performance, dealer effectiveness, and operational efficiency. Conduct warranty audits, ensure compliance, and identify improvement areas to reduce warranty costs. Provide technical support for escalated issues, guiding dealers and internal teams on troubleshooting. Oversee dealer management by ensuring adherence to service standards, capability building, and performance evaluation. Lead customer support operations, ensuring timely responses, accurate information, and strong case resolution. Collaborate with product, quality, and sales teams to relay customer insights for continuous improvement. Required Skills & Qualifications Strong background in service operations, customer support, and dealer management. Experience in customer retention strategies and service process optimization. Hands-on knowledge of technical troubleshooting, warranty processes, and service documentation. Ability to analyze and monitor KPIs to drive service excellence. Excellent communication, stakeholder management, and problem-solving skills. Customer-centric mindset with a commitment to service quality. Bachelors in Engineering is required.
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posted 5 days ago
experience3 to 8 Yrs
location
Bhilwara
skills
  • dealer management
  • warranty
  • service operations
  • campaigns
  • technical skills
  • customer retention
  • kpi monitoring
  • customer service
  • audits
  • product
Job Description
Job Description: Territory Service Manager Overview We are looking for a proactive and customer-focused Territory Service Manager to manage service activities, enhance customer satisfaction, and drive performance across dealer networks. The ideal candidate will have strong technical understanding, experience in dealer management, and the ability to monitor KPIs and lead service improvement initiatives. Key Responsibilities Service Operations Management Oversee day-to-day service operations to ensure timely resolution of customer concerns. Coordinate with internal teams and dealers to maintain service quality and process adherence. Conduct regular service reviews to identify gaps and implement corrective actions. Customer Retention & Support Drive customer retention initiatives by ensuring superior post-sales support. Handle escalations and ensure high customer satisfaction through effective communication and problem-solving. Monitor customer feedback and implement improvements based on insights. KPI Monitoring & Reporting Track key performance indicators such as service response time, resolution time, and customer satisfaction scores. Prepare performance dashboards and share insights with leadership for decision-making. Product Campaigns & Service Programs Plan and execute product campaigns, service camps, and promotional activities across the dealer network. Ensure campaign effectiveness by coordinating with marketing and service teams. Warranty & Quality Audits Conduct warranty audits and ensure compliance with company policies. Review failure cases and coordinate with technical teams for root cause analysis. Dealer Management Manage and support dealers to ensure consistent service delivery and adherence to guidelines. Provide training and technical support to dealer service staff to improve competency levels. Technical Skills & Troubleshooting Utilize strong technical skills to support troubleshooting, diagnosis, and guidance for service teams. Assist in evaluating recurring issues and support product improvement initiatives. Skills & Qualifications Strong understanding of service operations and customer service processes. Experience in dealer management and customer retention activities. Good analytical skills with experience in KPI monitoring and reporting. Knowledge of warranty processes, audits, and service quality standards. Excellent communication, coordination, and problem-solving skills. Technical aptitude and ability to support troubleshooting activities. B. Tech is required.
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posted 2 weeks ago

Warranty Engineer

ARADHNA ENGINEERING WORKS
experience4 to 8 Yrs
location
All India, Delhi
skills
  • Product knowledge
  • Data analytics
  • Customer contact
  • Railway safety RAM
  • EHS knowledgeexposure
  • General Railway knowledge
  • Field Experience
  • Problem Solving skills
  • DFQ
  • Quality
  • Audit skills
Job Description
In this role as a Technical Support Engineer for Rolling Stock products, your main responsibilities include: - Supporting technical activities during the Product Introduction (PI) period, Commissioning, Warranty, and potentially Validation & Certification phases - Diagnosing equipment malfunctions/failures and providing recommendations for preventive and corrective actions - Defining troubleshooting methodologies and providing technical guidance to technicians - Offering feedback on technical documentation deficiencies and advising management on customer satisfaction and product enhancements - Collaborating with Quality and internal/external Suppliers to address Kx (8D) issues and drive reliability growth - Ensuring completeness and quality of Failure Management database input for RAMS exploitation - Controlling Rolling Stock product configuration and relevant documentation management - Supporting technical reviews and facilitating information flow within the project teams - Implementing EHS requirements on-site and driving technical Return of Experience reporting - Supporting Obsolescence Management and Field Modifications preparation and implementation Your performance will be measured based on various criteria including achieving contractual reliability and availability targets, timely resolution of technical issues, completeness and quality of failure/event diagnosis, reliability improvement post Field Modifications, among others. In terms of educational requirements, you must hold a graduate degree in Engineering or Industrial field, along with internal EHS training and proficiency in English. A Master's degree in Engineering would be desirable. For experience, you are expected to have several years of technical experience in mechanical or electrical/electronic engineering, along with expertise in Railway safety, RAM, EHS, product knowledge, and data analytics. Additional desired skills include general Railway knowledge, field experience, problem-solving abilities, DFQ, Quality, Audit skills, and customer interaction. Please note that this role involves a significant focus on technical support, troubleshooting, and driving reliability and safety improvements for Rolling Stock products. In this role as a Technical Support Engineer for Rolling Stock products, your main responsibilities include: - Supporting technical activities during the Product Introduction (PI) period, Commissioning, Warranty, and potentially Validation & Certification phases - Diagnosing equipment malfunctions/failures and providing recommendations for preventive and corrective actions - Defining troubleshooting methodologies and providing technical guidance to technicians - Offering feedback on technical documentation deficiencies and advising management on customer satisfaction and product enhancements - Collaborating with Quality and internal/external Suppliers to address Kx (8D) issues and drive reliability growth - Ensuring completeness and quality of Failure Management database input for RAMS exploitation - Controlling Rolling Stock product configuration and relevant documentation management - Supporting technical reviews and facilitating information flow within the project teams - Implementing EHS requirements on-site and driving technical Return of Experience reporting - Supporting Obsolescence Management and Field Modifications preparation and implementation Your performance will be measured based on various criteria including achieving contractual reliability and availability targets, timely resolution of technical issues, completeness and quality of failure/event diagnosis, reliability improvement post Field Modifications, among others. In terms of educational requirements, you must hold a graduate degree in Engineering or Industrial field, along with internal EHS training and proficiency in English. A Master's degree in Engineering would be desirable. For experience, you are expected to have several years of technical experience in mechanical or electrical/electronic engineering, along with expertise in Railway safety, RAM, EHS, product knowledge, and data analytics. Additional desired skills include general Railway knowledge, field experience, problem-solving abilities, DFQ, Quality, Audit skills, and customer interaction. Please note that this role involves a significant focus on technical support, troubleshooting, and driving reliability and safety improvements for Rolling Stock products.
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posted 2 weeks ago

Warranty Incharge

TATA MOTORS SERVICE CENTRE
experience2 to 6 Yrs
location
All India
skills
  • Data Analysis
  • Record Keeping
  • Warranty Claim Management
Job Description
Role Overview: As a Warranty In-charge in the automobile industry, you will be responsible for managing and overseeing all aspects of warranty processes to ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction. Your role will involve handling warranty claims, analyzing data, and collaborating with various stakeholders to address issues and enhance overall warranty service. Key Responsibilities: - Process, review, and approve warranty claims with accuracy, timeliness, and adherence to company policies. - Analyze warranty data to identify trends, potential product issues, and opportunities for enhancing product quality and service processes. - Maintain precise records of warranty claims, service reports, and other relevant documentation. - Ensure timely processing of warranty claims for each franchise or distributor. - Handle all warranty paperwork to ensure proper documentation and verify criteria required by the factory or distributor. - Post credits on the computer and promptly resubmit rejected claims or seek authorization for write-offs. - Track warranty parts by tagging them with repair order number, replacement date, and disposal date. - Coordinate the shipment of parts to the factory or distributor or arrange for their disposal. - File and manage all service records as mandated by the warrantor. - Stay updated on all factory recalls and bulletins and provide assistance with body shop warranty claims when required. Qualifications Required: - Prior experience in warranty management or a related field in the automobile industry. - Strong analytical skills with the ability to interpret warranty data and identify improvement opportunities. - Excellent organizational skills and attention to detail for maintaining accurate records and documentation. - Knowledge of warranty processes, procedures, and compliance requirements. - Effective communication and collaboration skills to work with various stakeholders in resolving issues and enhancing warranty service. Please Note: This job is full-time and permanent, offering benefits such as cell phone reimbursement, health insurance, and Provident Fund. The work location is in person.,
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posted 2 months ago
experience1 to 5 Yrs
location
Maharashtra
skills
  • Teamwork
  • Excel
  • Knowledge of Propulsion
  • APS
  • TCMS components
  • Verbal
  • basic written communication skills
  • Experience in executing Rolling stock TC activities
  • Experience in working with Japanese companies
  • Knowledge on using Word
Job Description
As a Testing Commissioning & Warranty Technician at Hitachi Ltd., MRS1 Project Office in Mumbai, your role will involve executing day-to-day warranty and commissioning activities at the site. You will provide necessary test, commissioning, and warranty support to T&C Engineers, perform fault investigations, and repair failures in collaboration with T&C Engineers. Additionally, you will execute modification programs at the site under the guidance of T&C Engineers, ensuring compliance with site EHS procedures. Being flexible to work night shifts is essential for this role. Key Responsibilities: - Execute day-to-day warranty and commissioning activities at the site. - Provide necessary test, commissioning, and warranty support to T&C Engineers. - Perform fault investigations and repair failures in collaboration with T&C Engineers. - Execute modification programs at the site under the guidance of T&C Engineers. - Ensure compliance with site EHS procedures. - Be flexible to work night shifts. Qualifications Required: - ITI in Electrical/Electronic or Mechanical. - 1-2 years of experience in rolling stock, specifically in T&C activities related to propulsion, APS, and TCMS. - Knowledge of Propulsion, APS, TCMS components. - Experience in executing Rolling stock T&C activities, especially related to Propulsion systems. - Experience in working with Japanese companies is an added advantage. - Familiarity with using Word and Excel. Hitachi Ltd., a fully integrated, global provider of transport solutions, values harmony, trust, respect (Wa), sincerity, fairness, honesty, integrity (Makoto), and pioneering spirit, challenge (Kaitakusha-Seishin).,
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posted 2 months ago
experience1 to 5 Yrs
location
All India
skills
  • Claims Processing
  • Data Analysis
  • Warranty Systems Knowledge
  • Regulatory
  • Policy Compliance
  • Administrative Analytical Skills
Job Description
You will be responsible for processing warranty claims for commercial vehicles. Your key responsibilities will include: - Utilizing your knowledge of warranty systems to effectively manage claims - Ensuring compliance with regulatory and policy requirements - Demonstrating strong administrative and analytical skills to process claims efficiently - Conducting data analysis to support decision-making processes The ideal candidate should have: - At least 1 year of work experience in warranty claim processing (preferred) This is a full-time position with a day shift schedule. The work location is in person.,
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posted 2 months ago
experience2 to 6 Yrs
location
Indore, Madhya Pradesh
skills
  • Technical Support
  • Troubleshooting
  • Customer Service
  • Quality Management
  • Warranty Management
  • Communication
  • Problemsolving
Job Description
You will be a full-time on-site Customer Quality, Warranty, Technical Support Engineer at VE Commercial Vehicles in Indore and other parts of India. Your responsibilities will include providing technical support, managing warranties, and ensuring customer quality. You will troubleshoot technical issues, resolve warranty claims, and assist customers with technical queries. Key Responsibilities: - Provide technical support to customers - Manage warranty claims and issues - Ensure customer quality by addressing their concerns promptly and effectively - Troubleshoot technical issues and provide solutions - Assist customers with their technical queries Qualifications: - Technical Support and Troubleshooting skills - Customer Service and Quality Management skills - Knowledge of Warranty Management - Excellent problem-solving abilities - Strong communication skills - Experience in the automotive or machinery industry is a plus - Diploma in Automobile (Note: No additional details of the company are present in the job description),
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posted 2 weeks ago

WARRANTY INCHARGE

DMC Cars Maruti Suzuki ARENA
experience3 to 7 Yrs
location
Gaya, Bihar
skills
  • Monitoring
  • Computer Skills
  • Claim Warranty claim Submission
  • Warranty Parts Storage
  • Warranty Parts Availabilities Report
  • Scrapping of Warranty Parts
  • Field Information report Creation
Job Description
You will be responsible for monitoring ROS & Claim and Warranty claim submission, as well as managing Warranty Parts Storage and Warranty Parts Availabilities Report. Additionally, you will be in charge of the scrapping of Warranty Parts and creating Field Information reports. Strong computer skills are required for this role. Key Responsibilities: - Monitoring ROS & Claim and Warranty claim submission - Managing Warranty Parts Storage and Warranty Parts Availabilities Report - Scrapping of Warranty Parts - Creating Field Information reports Qualifications Required: - Minimum Diploma in Automobile or Mechanical Engineering - BE/BTech degree Please note that this position requires 3-4 years of relevant experience in Automobile Dealerships.,
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posted 2 months ago
experience1 to 5 Yrs
location
Patiala, Punjab
skills
  • Conflict Resolution
  • Data Entry
  • Problem Solving
  • Product Knowledge
  • Excellent written communication
  • Attention to Detail
  • Empathy
  • Customer Service Orientation
  • Salesforce Experience Cases
  • Chats
Job Description
Role Overview: You will be working as a Warranty Administrator at MicroSourcing located in Two Ecom, MOA, Pasay, Philippines. As part of the team, you will be responsible for handling customer inquiries through chat and providing exceptional customer service. It is an onsite position with a night shift work setup. Key Responsibilities: - Navigate effectively between 3 chats simultaneously at a fast pace while maintaining exceptional customer service. - Multitask by using multiple applications simultaneously to complete customer requests. - Ensure reliability by avoiding tardiness and unexcused absences. - Must live within one hour's commute to the MicroSourcing Manila office. Qualifications Required: - Prior Chat experience of 1-2 years minimum. - Day shift work schedule between 7:00 am EST and 6:00 pm EST, Monday to Friday. - Full-time position requiring multitasking and proficiency in English language for comprehension and written communication. - Competencies and personal traits skills include excellent written communication, conflict resolution, data entry, attention to detail, problem-solving, empathy, customer service orientation, product knowledge, and Salesforce experience in Cases and Chats. Additional Company Details: MicroSourcing, with over 9,000 professionals across 13 delivery centers, is the pioneer and largest offshore provider of managed services in the Philippines. The company is committed to fostering an inclusive culture that celebrates diversity and talent, embracing individuals of all races, genders, ethnicities, abilities, and backgrounds. MicroSourcing values equality and uniqueness, providing opportunities for each individual to thrive and contribute to collective success and growth. For more information, you can visit https://www.microsourcing.com/. Terms & conditions apply.,
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posted 2 months ago

Warranty Manager

ENAR INDUSTRIAL ENTERPRISES LIMITED
experience3 to 7 Yrs
location
Jharkhand
skills
  • Customer Service
  • Customer Satisfaction
  • Warranty Management
  • Training
  • Communication
  • Interpersonal Skills
  • Aftersales Processes
  • Problemsolving
  • Decisionmaking
Job Description
As a Warranty Manager at ENAR INDUSTRIAL ENTERPRISES LIMITED, your role involves managing warranty claims, ensuring customer satisfaction through effective aftersales service, and providing training to staff on warranty policies and procedures. Your responsibilities will include: - Handling customer queries related to warranty - Processing warranty claims - Maintaining records of all warranty transactions - Collaborating with other departments to resolve warranty issues swiftly and efficiently To excel in this role, you should have the following qualifications: - Customer Service and Customer Satisfaction skills - Experience in managing Warranty and Aftersales processes - Ability to provide effective Training on warranty policies and procedures - Strong communication and interpersonal skills - Problem-solving and decision-making abilities - Experience in the facilities services or related industry is a plus - Bachelor's degree in Business Administration, Engineering, or related field Join ENAR INDUSTRIAL ENTERPRISES LIMITED to be a part of a company that is committed to quality service and customer satisfaction.,
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posted 2 months ago
experience3 to 7 Yrs
location
Maharashtra, Pune
skills
  • Client Coordination
  • Construction
  • Contract Review
  • Data Processing
  • Incident Management
  • Maintenance
  • Stakeholder Management
  • Warranty Administration
  • Warranty Management
  • Marketing Coordination
  • Warranties
  • Warranty Processing
Job Description
Role Overview: As the Insurance and Warranties Coordinator at bp's Customers & Products (C&P) business area, you will be responsible for managing planned and reactive maintenance works related to insurance claims and warranties. You will play a crucial role in evaluating maintenance work quality, updating equipment schedules, dispatching maintenance tickets accurately, and maintaining relationships with insurance claims management and warranty suppliers. Key Responsibilities: - Manage in-service equipment schedules and electronic maintenance management system for equipment within warranty. - Review maintenance tickets, ensure accurate dispatch, and evaluate root cause data to identify tickets under warranty scope. - Maintain relationships with warranty suppliers, contractors, and insurance claims management. - Report warranty and maintenance performance to Maintenance Manager, including insurance claims and budget. - Identify quality issues or repeat issues by evaluating maintenance ticket data and maintenance programme results. - Perform self-verification activity on maintenance works and participate in maintenance community of practices. Qualifications Required: - Previous experience in a maintenance management role is desirable. - Ability to work effectively in a fast-paced retail environment with a focus on safety and equipment uptime. - Strong communication and coordination skills to work closely with Contract Managers and Predictive Maintenance Analysts. Additional Details: The role is based in the Maintenance team responsible for maintaining 310 company-owned forecourts in the UK. The team operates in a dynamic environment, ensuring safety and equipment uptime while maximizing value. While no travel is expected for this role, relocation assistance within the country is eligible. This position is not available for remote working. Skills Required: - Client Coordination - Contractor Coordination - Data Processing - Incident Management - Maintenance - Program Coordination - Stakeholder Management - Warranties Management,
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posted 2 months ago
experience5 to 9 Yrs
location
Maharashtra, Pune
skills
  • Configuration
  • Business analysis
  • Design
  • Configuration
  • Implementation
  • Support
  • Maintenance
  • Collaboration
  • Functional specifications
  • Application functionality
  • Support expertise
  • Solution requirements
  • Functional gap resolution
  • Enhancement
  • Analyzing
  • Evaluating
  • Optimum application setup
  • Functional recommendations
  • Building relationships with vendors
  • Functional designs
  • Subject matter expert
Job Description
Role Overview: You will be responsible for providing comprehensive application functionality, configuration, and support expertise for application software solutions. Your role will involve working with business analysts, architects, technical experts, and software vendors to analyze, design, configure, implement, support, maintain, and enhance applications. By analyzing and evaluating application functionality, you will aim to increase the utilization of standard application functionality, thus improving business processes and capabilities. Determining and documenting the optimum application setup and configuration to meet functional requirements and specifications will be a key aspect of your role. Additionally, you will develop expertise in emerging application and solution trends, providing functional recommendations for assigned applications and systems. Building and maintaining strong relationships with relevant vendors to improve application functionality and resolve issues will also be part of your responsibilities. As a subject matter expert, you will serve as the point of contact on content, processes, procedures, and functionality associated with assigned applications for projects and application support when needed. Creating and managing functional specifications for projects will also be part of your role. Key Responsibilities: - Provide comprehensive application functionality, configuration, and support expertise - Analyze and evaluate application functionality to improve business processes - Determine and document optimal application setup and configuration - Develop expertise in emerging application trends and provide functional recommendations - Analyze potential application solutions and recommend improvements - Build and maintain strong relationships with vendors - Collaborate with various stakeholders to gather and define application functional designs - Serve as a subject matter expert on assigned applications - Create and manage functional specifications for projects Qualifications Required: - College, university, or equivalent degree in Information Technology, Business, or a related subject - Relevant work experience of 5-7 years - SAP Certification is mandatory Note: Cummins Inc. is the company seeking this role, a global organization in the Systems/Information Technology industry.,
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posted 2 months ago

Warranty Manager

Joshi Automobiles Pvt Ltd Mercedes-Benz
experience1 to 5 Yrs
location
Ludhiana, Punjab
skills
  • Resource Management
  • Quality Management
  • Incident Management
  • Problem Solving
  • Service Level Management
  • Strategy Development
  • Policy Development
  • Failuremode Part Analysis
  • Crossfunctional Team Collaboration
Job Description
As a Warranty Manager, you will be responsible for leading and delivering the support of applications to ensure they meet time, quality, and budget requirements using defined methods, processes, and tools. Your role will involve supporting activities to enhance product reliability in varying market conditions. You will utilize established techniques for estimating, planning, resource management, and quality management. Collaborating with your team, you will identify and develop preventive measures to reduce incident/problem re-occurrence. Additionally, you will manage the team to ensure service levels are met and develop processes to enhance failure-mode part analysis effectiveness while minimizing analysis time. Key Responsibilities: - Lead a team to address and resolve technical and commercial warranty issues - Set strategy, goals, objectives, and priorities for the BCS NA/SA Warranty team in alignment with BCS strategic priorities - Develop processes for clear and concise internal/external warranty reporting to convey accurate warranty status and drive appropriate actions - Create and promote effective application of warranty-related policies, procedures, and work instructions within the NA/SA warranty team Qualifications Required: - Minimum 1 year of total work experience (Preferred) Please note that the job type is Full-time and the work location is in person. Benefits include: - Cell phone reimbursement - Health insurance - Provident Fund In this role, you will play a crucial part in ensuring the efficiency and effectiveness of the warranty management processes within the company.,
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posted 2 weeks ago

Warranty Assistant

Urban Locomote(Royal Enfield)
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Computer Proficiency
Job Description
Job Description: You will be responsible for processing claims and replacing spare parts under warranty in the automobile field. Your key responsibilities will include: - Processing claims efficiently and accurately - Identifying and replacing spare parts under warranty - Ensuring customer satisfaction through timely and effective service - Maintaining detailed records of claims and spare parts replacements Qualifications Required: - Minimum 1 year of work experience in the automobile field - B Tech passout - Male candidates preferred - Computer proficiency is required for this role (Note: No additional details of the company were provided in the job description),
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posted 1 month ago
experience10 to 15 Yrs
location
Gujarat, Vadodara
skills
  • Project Management
  • Warranty Management
  • Technical Competence
  • Customer Relationship
  • Quality Management
  • Financial Reporting
  • Compliance
  • HSE
  • Service Projects
  • Transformer Service
  • Energy Sector
Job Description
As a Project Warranty Manager at Hitachi Energy, you will be a part of the After Sales & Service team in Vadodara, collaborating with colleagues internationally. Your role will involve managing Warranty and Service projects, encompassing technical and commercial responsibilities to contribute to the transition towards greener energy solutions. **Key Responsibilities:** - Managing multiple ongoing Warranty and Service projects for the Power Quality portfolio, serving as the main point of contact for customers, internal, and external end customers. - Handling various project tasks including fault investigations, coordinating site activities, and managing customer relationships. - Managing and resolving quality issues for assigned projects in collaboration with the engineering team, suppliers, and customers. - Overseeing operational and financial reporting for projects, driving continuous improvements for enhanced efficiency and quality. - Global collaboration with regional counterparts and local operation units to support customers worldwide. - Delivering project outcomes aligning with customer expectations within budget and expected quality. - Maintaining records of warranty jobs, prompt services, and coordinating with all relevant functions until closure. - Ensuring clear responsibility post-commissioning & TOC from customers, handling contract terms, legal aspects, and SAP/Ariba tasks with a customer-first approach. - Handling techno-commercial matters with a versatile approach and ensuring compliance with applicable regulations. **Qualifications Required:** - Degree in Engineering or equivalent work experience. - 10-15 years of experience in Transformer service and project management. - Strong HSE, quality, and integrity mindset. - Organized, structured, and collaborative with a strong ability to prioritize and take responsibility for deliveries. - Fluency in English (written and verbal) is required, additional languages like Swedish, Spanish, or German are considered advantageous. - Previous experience in project management and/or the Energy Sector is beneficial. Hitachi Energy is a global technology leader in electrification, driving a sustainable energy future with innovative power grid technologies at its core. With a legacy of over a century in critical technologies like high-voltage, transformers, automation, and power electronics, Hitachi Energy addresses the pressing energy challenge of balancing electricity demand while decarbonizing the power system. With headquarters in Switzerland, Hitachi Energy operates in 60 countries, employing over 50,000 people and generating revenues of around $16 billion USD. Join Hitachi Energy today to be a part of shaping a sustainable energy future.,
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