Before you pay.
How do I cancel?
In the Stripe customer portal, where you log in with the e-mail address you paid with. You can cancel or change the subscription at any time and it stays active until the end of the period you already paid for. The issues you have already downloaded stay yours.
Which devices does this fit?
The e-ink file is 157 x 210 mm, the 3:4 shape of a large e-ink screen, so a page fills the display of a reMarkable 2, a reMarkable Paper Pro, a Kindle Scribe or a Boox reader of that size without bars at the sides. Every issue also comes as A4 and as US Letter, which fit a tablet, a phone or a printer.
Being honest about the limit of that claim: the page sizes and the links are measured in the finished PDF by our own check, but we have not tested an issue on a physical reMarkable, Kindle Scribe or Boox. Nobody here owns one. If a page looks wrong on yours, write to support@arling.sk with the device name and we will fix the file.
Can I print it instead?
Yes. Every issue includes an A4 file and a US Letter file with the same 100 puzzles, black and white, made to be printed at 100 percent or actual size rather than fit to page. The solutions are at the back.
Do I need an account or an app?
No. There is no account, no password and no app of ours. After paying you get an e-mail with download links, and each following issue arrives as another e-mail. What we keep is the e-mail address Stripe gives us for the subscription, so we know where to send the next issue.
When exactly does an issue arrive?
The first issue arrives right after you pay, whichever day of the month that is. Every next issue is sent on the first day of the month. If an e-mail does not arrive, write to support@arling.sk and we will send the links by hand; we would rather do that than have you wait.
Do I get a receipt or an invoice?
Link (Sold through Link, LLC), the seller (merchant of record) at the Stripe Managed Payments checkout, e-mails a receipt for every payment, including every renewal. The checkout has no field for a company VAT number; the receipt uses the name and address entered at checkout. If you are buying for a company and need the document made out to it, write to support@arling.sk before you pay and we will tell you exactly what the document will show, rather than promise it here.
Can I get my money back?
Yes. If you buy as a private person, you can withdraw within 14 days of paying without giving a reason, for the subscription and for the single issue alike: an e-mail to support@arling.sk is enough, and we send the money back within 14 days to the card you paid with. How to do it, with a form you may but need not use, is on our withdrawal page, which is in Slovak; an e-mail in English is just as good.
If a file is broken, a puzzle is wrong or an issue never arrived, write to support@arling.sk at any time and we will fix it or send the money back. The sample is free and comes from all three difficulty levels, so you can see the hard end before paying.
Is this the same as your puzzle books?
No. The puzzle books are ten one off books of a single kind each, made to be printed on paper. Puzzle Post is a subscription, one mixed issue a month, sized for a tablet screen first. The puzzles do not overlap: every puzzle that goes into a book or an issue is struck off the register and never printed again.