Before you pay.
What exactly do I get each week?
For every puzzle in your plan: an A4 PDF, a US Letter PDF, a PNG of the puzzle block and a PNG of the solution block. Both PDFs have the puzzle on page one and the solution on page two. Both PNGs are 945 pixels wide, which is 80 mm at 300 dpi, on white.
The Bulletin plan gets one puzzle a week, so four files. Bulletin Pro gets three puzzles a week, so twelve.
Will it fit my column?
The block is 80 mm wide. A two column A4 newsletter with 15 mm margins has columns of roughly 85 mm, so it fits with a little air. A three column page has columns of roughly 55 mm; scale the PNG down to that and it still prints at more than 200 dpi, which is sharper than most newsletters need.
Being honest about the limit of that claim: we measured the block in our own finished files, not in your layout. If it does not sit right, write to support@arling.sk with your column width and we will send you the block at that width.
When does the e-mail arrive?
The first one right after you pay, with the current week. After that every Monday morning, sent from our own server at 06:00 UTC. If an e-mail does not arrive, write to support@arling.sk and we will send the links by hand; we would rather do that than have you wait a week.
Do the links expire?
Yes, 30 days after the e-mail. Save the files you want to keep, or write to support@arling.sk and we send fresh links for any week you paid for. The links are signed for your subscription, so there is no password to lose. Please do not forward them.
Can I skip a week or use an older one?
Yes. Nothing is dated inside the puzzle except the line under the title, and that line says the Monday the puzzle was sent, not a deadline. If you print monthly, keep four of them and use them when it suits you.
How do I cancel?
In the Stripe customer portal, where you log in with the e-mail address you paid with. You can cancel or change the plan at any time and it stays active until the end of the period you already paid for. Every week you already received stays yours to print.
Do I get a receipt or an invoice?
Link (Sold through Link, LLC), the seller (merchant of record) at the Stripe Managed Payments checkout, e-mails a receipt for every payment, including every renewal. The checkout has no field for a company VAT number; the receipt uses the name and address entered at checkout. If you are buying for a parish, a school or a company and need the document made out to it, write to support@arling.sk before you pay and we will tell you exactly what the document will show, rather than promise it here.
Can I get my money back?
Yes. If you buy as a private person, you can withdraw within 14 days of paying without giving a reason: an e-mail to support@arling.sk is enough, and we send the money back within 14 days to the card you paid with. How to do it, with a form you may but need not use, is on our withdrawal page, which is in Slovak; an e-mail in English is just as good.
If a file is broken, a puzzle is wrong or an e-mail never arrived, write to support@arling.sk at any time and we will fix it or send the money back, whether you bought as a private person or for a parish, a school or a company. The sample is free and is a whole real week, so you can see what you get before paying.
How is this different from your monthly issue?
The monthly Puzzle Post is a book of 100 puzzles for one reader on an e-ink tablet, 3.90 € a month. This is a licence for a publisher: one puzzle a week, sized for a printed column, with permission to print it for your readers. The puzzles never overlap, because every puzzle that goes into either one is struck off the same register.