Best in Jewelry & Watches

7 hours ago

CO

Sailor was very helpful and understanding to me as I have no clue where to start when it comes to rings, she helped with choosing options , getting to know all the different types of ring styles, shapes and material and all the options Cullen Jewellery offer. Making the process easy.

11 hours ago

KF

Stunning Jewelry at a great price One item still to come and I feel well supported around this Thank you

A day ago

RO

I went to Lovisa today and purchased jewelry. At the checkout I was told to put my email in and I declined. Then I was told “per company policy” that was the only way I would be able to receive my receipt. 🧐 I didn’t receive a receipt. Once I walked away I hear the crumbling of paper that she discarded the receipt. I don’t appreciate being lied to. I hope the jewelry doesn’t tarnish as she said it wouldn’t. I honestly will not be purchasing from them again.

Updated 13 hours ago

CS

Great friendly service and quality products, highly recommend, future buyers buy with confidence and the Harrington vintage bars 😍 I look forward to my next purchase

13 hours ago

CU

Very reliable brand Casio watch. Fit for purpose, big tick.

16 hours ago

Believe this is a scam, anyone had success contacting them?

13 minutes ago

MS

I've wanted this ring ever since I had my children, and it didn't disappoint. The stones sparkle beautifully, and the colours are vibrant.

11 hours ago

CV

Great looking watch and speedy delivery

Updated 2 days ago

AC

VERY POOR CUSTOMER SERVICE. BEWARE OF THEIR LIFETIME WARRANTY PROGRAME. If I could give NO STARS i would. My Husband ans I purchased my wedding ring from Shields and paid for the extendended warranty which at the time of purchasing i was told covered any issues with my ring and cleaning. I used the extended warranty twice once when a diamond fell out of the ring. A second time when the ring came appart where it was resized. However my nightmare with Shields began in December of 2023 when i was putting on a jumper and a piece of gold was lifting on my ring and i didnt know and that gold caught on my jumper and peeled back. I took my ring back to shields with a copy of my extended warranty, where they sent it off to be repaired. On Feburary 2nd 2024 i recieved a call from shields Noarlunga store telling me that their jeweller is saying im at fault and if i want the ring repaired it will be $264. I was not happy and told them this is a gold ring that should not have begun peeling. The lady said she would call and see what she could do. She called me back telling me they could take $20 off the repair price. I said no im not paying for this ring to be repaired i have aid for extended warranty. She said yes but you got the ring on sale and the cost of youre ring is more than the cost to repair it. Cause you got it on sale. I was so upset by this comment and i told her this is my wedding ring! So it is very sentimental what i paid for my ring has nothing to do with you repairing it and under my apparent extended warranty. To which she replied youre extended warranty is only for cleaning. I said well thats not what shields tells the customer when they offer it to their customers, and its definitely not what i was told. I was told the extended warranty covered faults and cleaning. Shields actually really talks their extended warranty up. She then stated so ill get youre ring sent back here and you can come in and collect it and hung up. So i sent an email to Shields head office on the 3rd Feburary explaining what had happened and how angry and upset i was and also stated i did not want their staff from Noarlunga SA store to contact me again. I recieved an email from a lady by the name of Janina apologising for what has happened telling me she would look into it. On the 6th of April 2024 i messaged Janina again as i never heard back from her. Asking her what was happening, She apologised yet again for the delay saying she had been on annual leave. But she was calling the Noarlunga store that morning and would get back to me that day. On th 19th of August i yet again messaged Janina as again she didnt get back to me in April as promised telling her i hadnt heard from her in a while and i feel i had been more than patient. So again im wondering what is happening with my ring as this has been going on since December 2023 and all these promises of getting back to me and nobody does. Janina sent back another message on August 20th saying she would have my ring sent to head office and have it reassesed. But that doesnt mean the out come will be any different. On August the 22nd i recieved this email from Janina have received your ring back in our Support Office and it has been reassessed. It is extremely damaged and dirty and this is not covered under the careplan. Careplans are for maintenance and cleaning not for after sales damage. We can do a special price of $220 . We will however use the balance of your careplan which is $79 towards the total. You will need to pay $141 towards the total cost of the repairs. I told her for a starters rings get dirty that has nothing to do with the workman ship or quality of a ring. I didnt bother cleaning it cause to me it was covered under my supposed plan. Again i stated to Janina Shields dont tell you that their extended care plans are only for maintenance and cleaning. I had already had this ring repaired twice under the plan, and im not paying anything to have my ring repaired. This is why i paid extended warranty. I told her how unhappy i was and to please post my ring back to me as i will never set foot in another Shields store. On the 23rd August i recieved a call from the Noarlunga Shields store telling me my ring was there to be collected. I told the woman i asked for my ring to be posted back to me. She said and who did you tell that to ? I told her Janina because im not happy with how ive been treated or Shields customer service so i wont be setting foot in youre store. So please post it back. She replied well we werent told that we will contact Janina. Well here it is the 18th of September 2024 I havent heard from anyone in Shields and They still have my ring. THE ABSOLUTE WORST CUTOMER SERVICE IMAGINABLE!!!

2 days ago

JG

Very professional with communication, delivery was on time and exceptional conditional of goods received.