Cardly Reviews 

251
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I am editing my review because Cardly made things right and were responsive. I would highly suggest buying services from them.

Company replied

Rated 5 out of 5 stars

After giving up on buying cars locally and ecards, tried Cardly for the first time by sending a birthday card to my son in the UK and couldn't be more pleased..The card arrived in good time and my son... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website with clear instruction. Reasonably priced. Was used for professional purpose but will keep using privately! Affordable and delivered exactly when we were advised! Highly recom... See more

Company replied

Rated 3 out of 5 stars

found this on google. created an account, created a card... then it vanished so I created it again. It took FOREVER to input the address details, for some reason it kept disconnecting from my intern... See more

Company replied

Company details

  1. Gift Shop
  2. Gift Wrap Store
  3. Paper Store

Written by the company

Send a personal, handwritten greeting card without lifting a pen. You write. We post. Send cards to friends and family in the UK, Europe, US, Canada, Australia and more countries with ease. Keep it personal with Cardly!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(251)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They said I would expect card from…

I am editing my review because Cardly made things right and were responsive. I would highly suggest buying services from them.

30 August 2026
Unprompted review
Cardly logo

Reply from Cardly

Thank you for the opportunity to resolve your issue.

Rated 5 out of 5 stars

What A Great Service

After giving up on buying cars locally and ecards, tried Cardly for the first time by sending a birthday card to my son in the UK and couldn't be more pleased..The card arrived in good time and my son and his wife were very impressed with it. Here's what my daughter-in-law had to say: "Love the writing on the card you ordered! So amazing that they can do that! You chose very well! It's great!! He was so curious about the stamp and why it was British which I hadn't clocked at all! 😂" I will definitely use Cardly again!

4 September 2026
Unprompted review
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Reply from Cardly

We're so happy that you found us, Gabriele. Thank you for sharing your experience.

Rated 5 out of 5 stars

Easy to navigate website with clear…

Easy to navigate website with clear instruction. Reasonably priced. Was used for professional purpose but will keep using privately! Affordable and delivered exactly when we were advised! Highly recommend!

1 September 2026
Unprompted review
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Reply from Cardly

Thank you, Lisa, for sharing your experience and recommendation.

Rated 5 out of 5 stars

Wonderful experience at Cardly

I had wonderful customer service experience from the staff at Cardly.
The card was personal and sentimental and l know my daughter will love it. Website was easy to navigate.
Will definitely order from Cardly again. Highly recommended.
Thank you so much.

15 July 2026
Unprompted review
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Reply from Cardly

Thank you, Litsa, for sharing your experience.

Rated 5 out of 5 stars

This is a really great website to use…

This is a really great website to use to create and send bulk cards to customers and clients with great customer service.

5 August 2026
Unprompted review
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Reply from Cardly

Many thanks for sharing your feedback, Amy.

Rated 5 out of 5 stars

I had an issue with the address on the birthday card

I had an issue with the address on the card and a kind customer service agent managed to stop the production of the card and alter the address for me!

Great Service! I'm Truly grateful.

29 July 2026
Unprompted review
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Reply from Cardly

You're very welcome. We're glad we could help.

Rated 5 out of 5 stars

Great customer service!

I ordered a card through Cardly. Had no trouble with the card, but address was not a straightforward one. I tried numerous times but it wasn’t going through right.
After purchase I contacted Cardly about the address. Patrick got back to me and had it all sorted out. It was a response the same day! Very impressed at how quickly it got sorted out! Thank you Cardly!!

13 June 2026
Unprompted review
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Reply from Cardly

Many thanks for sharing your feedback, Linda.

Rated 2 out of 5 stars

Not very helpful

Not very helpful, i found the lay out of website was awkward, I wasn't able to put the new customer discount in so i payed full price. Other sites are cheaper and easier to navigate

13 June 2026
Unprompted review
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Reply from Cardly

We're sorry to hear that you found the checkout process confusing. While there is a promo code field on the payment page, it's clear from your experience that it wasn't as easy to spot as we'd like. Feedback like yours helps us identify where we can make the experience more intuitive for future customers.

We appreciate you giving Cardly a try and are always looking for ways to improve both our website and our customer experience.

Thank you again for your feedback.

Rated 5 out of 5 stars

Great product and excellent customer experience

I'm UK-based and used Cardly to send an IKEA Australia voucher to a friend for her birthday. The Cardly website was easy to use and I felt confidence during the whole process. I unfortunately caused a muddle on delivery address, as my friend had moved house, but Cardly staff were brilliant at sorting this out for me and were very swift to respond to my emails. Can't thank them enough and can't recommend them enough, either.

7 June 2026
Unprompted review
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Reply from Cardly

You're welcome, Victoria. We're happy to have helped.

Rated 5 out of 5 stars

Extra Confetti

Luved the selection of cards , stickers and fotos that could be added . Easy to use and perfect to send to send to Uk when you’re over in Brissie ( Australia )
The “ add more comfetti “ feature once you have completed order brings an extra bit of joy !!

7 June 2026
Unprompted review
Cardly logo

Reply from Cardly

Ha! We love that you enjoyed making a card with us. Thank you for sharing your experience.

Rated 5 out of 5 stars

Recommend by Nick 😎

Easy to use, hassle free. I made a mistake on the address the problem was sorted between myself & Patrick, a new card to the right address was sent.
I shall use again & recommend to friends/family
Many thanks 😊
Nick

5 June 2026
Unprompted review
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Reply from Cardly

We're glad we could help. Thank you for sharing your experience, Nick.

Rated 5 out of 5 stars

Super fun and cute designs and fonts…

Super fun and cute designs and fonts (it looks like you actually wrote the card yourself), your order is in your own currency, so there is no headache of having to convert one to the other! There is also the option to add a giftcard for the recipient so that they can treat themselves. Overall, very nice website, clean design and the customer service responds super quick!

4 May 2026
Unprompted review
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Reply from Cardly

Thank you, Jeanine! We really appreciate you sharing your feedback.

Rated 1 out of 5 stars

Paid for a farewell card but gift card already redeemed - scam.

Paid for a farewell card to be sent to my colleague in the UK with a $100 gift card attached. I got an email saying someone had redeemed the card and the card never arrived. Absolute scam - won't ever be using again.

1 April 2026
Unprompted review
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Reply from Cardly

Hi Grace. Can you please contact support@cardly.net so that we can assist you?

Rated 5 out of 5 stars

Cardly - great product and great customer service

I live in the UK and Cardly provides a great cost effective and reliable service for all of our Canadian family celebrations.
Great choice of cards, easy to use and the gift cards can be used across a vast range of companies.

Their customer service is amazing, I had a recent problem, which resulted from an error by me!
Many thanks to Patrick who responded very quickly, over a bank holiday weekend, with a solution.

5 April 2026
Unprompted review
Cardly logo

Reply from Cardly

Thank you for sharing your experience.

Rated 5 out of 5 stars

Sent quickly, arrived on time!

Cardly had an excellent selection of cards and their website was very easy to use. They had a very nice selection of fonts to choose from. This was so convenient I didn't even have to leave home to buy a card or mail it, it was all handled by Cardly! Awesome!

12 March 2026
Unprompted review
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Reply from Cardly

Thank you, JK!

Rated 5 out of 5 stars

Cardly is absolutely fabulous

Cardly is absolutely fabulous. Great choices, easy to customise, easy to order, you can check sending and delivery date of your card.
Just What is Not to Like.

2 March 2026
Unprompted review
Cardly logo

Reply from Cardly

Thank you, Rebecca, for sharing your experience and thoughts. We really appreciate it.

Rated 5 out of 5 stars

Cardly is truly exceptional LOVE!!!

Cardly is truly exceptional. Their team is so personable, and their customer care is on another level. Every interaction feels thoughtful and intentional. I’ve told my entire family about them, and now we’re all using Cardly across the globe. I honestly can’t say enough good things, their attention to detail makes all the difference. Highly recommend!

28 February 2026
Unprompted review
Cardly logo

Reply from Cardly

Wow! Thank you so much for sharing such wonderful feedback. Thank you to you and your family for using Cardly.

Rated 5 out of 5 stars

Customer service above and beyond

I made the card order and then paid, realised I’d left off a name and sent an email immediately. It was the weekend however, my request was completed.
I’m amazed at this service! Thank you so much.
What makes it even better is I ordered this card to a relative who lives in Australia and I live in the UK. Thank you so much

13 February 2026
Unprompted review
Cardly logo

Reply from Cardly

You're very welcome, Jane. Thank you for sharing your experience.

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