Amore Design Reviews 

Scammers, do not order!!

Ridiculous prices with fake sales for simple canvases of mediocre quality. Will NOT cooperate regarding a refund - they will ignore emails for weeks and keep questioning your reason for returning when they do answer. I am now stuck with something I do not want and payed way too much for.

Feel sorry that I cannot rate 0 stars as the painting which I ordered was incorrectly cut and the frame was not correctly fixed. Tried multiple time to contact customer service without success (seems like they do not exists anymore). Bad service, bad company!

Poor communication. Can’t reply to emails. Have multiple websites and accounts. Communicate bogus courier links for deliveries that never arrive and tell you you can’t cancel a duplicate order until it’s delivered, even though you realised immediately and asked for cancellation.
Cowboy outfit. Multiple websites selling the same bogus paintings.
Avoid them like the plague. They’ll take your money then nothing.

Picture looks very well,good made.Delivery was very fast and free.Highly recommended❤️

My experience with Amore Design was very disappointing. The painting arrived damaged, and customer service was completely unhelpful. Instead of assisting me, it felt like they were deliberately stalling to make me give up on the refund process. I am still waiting for my refund.

Amore Design is scamming customers by sending damaged, low-quality products and then refusing refunds—even after accepting returns. To make it worse, they blame the courier for the damage. But here’s the truth: Under EU law (Directive 2019/2161 and Spanish Royal Decree-Law 7/2021), the seller is FULLY RESPONSIBLE for ensuring the product arrives in perfect condition. They cannot shift the blame to the carrier or the customer.
This is not an isolated incident; it’s their standard practice. By denying refunds, Amore Design is breaking the law and risking heavy fines, legal action, and irreversible damage to their reputation—all of which will cost them far more than simply honoring their obligations.
Do NOT buy from Amore Design. They disrespect consumers, violate laws, and think they can get away with it. They can’t.
If they scam you:
- Report them to Spanish Consumer Authorities (OMIC)
- File a complaint with the EU Consumer Centre
- Leave reviews on Trustpilot, Google, and social media
A company that steals from customers doesn’t deserve your trust—or your money.

One star because I can’t give zero

I’m giving this company one star only because Trustpilot does not allow me to give zero. In my opinion, even one star is far too generous for the experience I have had.

I paid €500 for a painting that arrived in a condition that was completely unacceptable and did not remotely match the quality advertised on their website.

Trying to resolve the issue by email was extremely frustrating. Every time I received a reply, it seemed to be from a different person, and nobody properly addressed my request for a refund. Instead, they focused on getting the painting returned.

I have now returned the painting, as requested, and I am still being refused a refund. So I have paid €500, returned the product, and have been left without either the painting or my money.

I have read the company’s return and refund terms carefully, and based on my experience, I find the way this matter has been handled completely unacceptable.

€500 is a significant amount of money, and I am not prepared to simply accept losing it. I strongly recommend that potential customers think very carefully before ordering from this company.

One star only because zero stars is not an option.

Professional scammers.
I ordered a custom framed painting and it arrived damaged, with visible defects, and the overall finish was far below what was shown on their website.
I contacted them within the 14-day window stated in their own return policy, following every step they asked of me. They picked up the defective painting without any issue, but once they had it back in their possession, they refused to refund my money (€450), despite their own policy clearly stating that refunds are issued within 14 days after verifying the condition of the returned item. They are now ignoring my follow-up messages.
I do not recommend this company — they don’t honor their own policy when it’s inconvenient for them, and it feels like they only accept returns to keep both the product and the money. I will be escalating this to a formal consumer complaint.

Catastrophic. I paid €600 for a framed painting. It arrived damaged. They refuse to replace it and are offering me... €50. They're making a mockery of me... I do not recommend them!

Catastrophique. J'ai payé Euro 600 pour un tableau encadré. C'est arrivé abîmé. On refuse de me le changer et on m'offre ... euro 50. On se moque de moi ... je déconseille !

Catastrofico. Ho pagato 600 € per un quadro incorniciato. È arrivato danneggiato. Si rifiutano di sostituirlo e mi offrono... 50 €. Mi stanno prendendo in giro... Non li consiglio!

Katastrophal! Ich habe 600 € für ein gerahmtes Gemälde bezahlt. Es kam beschädigt an. Sie weigern sich, es zu ersetzen und bieten mir stattdessen nur 50 € an. Das ist eine Frechheit! Ich kann sie absolut nicht empfehlen!

WARNING‼️
This company is a joke, i paid $650 for a painting that i never received and they refuse to send me my money back! They keep stalling and telling me that its not their fault its the carriers fault and somehow me as a customer should suffer because they can’t do business right. It’s been TWO months and still no painting and no money back. Please don’t purchase from this company

I cannot recommend this company. The quality of the frame is extremely poor and completely different from what is presented in the product images. The frame I received looks nothing like the one shown in the website’s main presentation. Had the actual appearance been clearly shown, I would never have placed the order. Unfortunately, my complaint was not handled in a fair or satisfactory manner. After this experience, I can clearly understand why this company has received so many negative reviews. I am extremely disappointed with both the product and the level of customer service.

I was initially excited to receive my order, but unfortunately the overall experience has been very disappointing.
The artwork itself is fine, but the wooden frame is extremely poor quality. It looks cheap, has badly cut corners, and bears little resemblance to the frame shown in the photos on the website. Considering the premium price, I expected a much better finish.
As a UK customer, I also received an unexpected demand to pay an additional £43 in import VAT/customs charges before my parcel would be delivered. I appreciate that import charges can apply, but this was not made sufficiently clear during the ordering process. In fact, seeing wording such as "Taxes included" gave the impression that there would be no further costs. Had I known the true total cost, I may not have placed the order.
When I contacted customer service, I explained that my concern wasn't about paying tax itself, but about the lack of transparency before purchase. Unfortunately, my concerns were dismissed, and I was simply told that framed products cannot be returned.
Overall, I paid around £203 for a framed canvas that I don't feel represents good value for money. I cannot recommend the company based on my experience, particularly if you're ordering from the UK. Be aware that you may have to pay additional import charges, and don't expect the frame to match the quality shown in the product photos.

Very disappointed working with them !
Got 3 pictures, framed in black, the frame were not assembled straight/squarred so they can't be aligned with each other. It's purely a matter of quality check and not transport as they were pretending.
When I asked for reimbursement (for the frames only not for the artwork), they had serious difficulties to communicate in my language and to understand my claim.
I would NOT recommend working with that company at all.

My experience with Amore Design was very disappointing. The painting I received was significantly different from the one shown on their website, and I still haven’t received a refund.

Take care when ordering from this company.

I was charged an extra €100 for a retouching service that I requested, but the retouching was never applied. After I paid, the retouching option disappeared from my order, yet they still took the additional €99.

I sent several emails with screenshots clearly showing that I had selected and paid for the retouching. They claimed they never received the request, said the promotion hadn’t worked, and refused to cancel the order or issue a refund. Despite providing proof, they would not take responsibility for what happened.

After multiple frustrating emails, I gave up and asked them to simply send the painting as it was. I also informed them that I would leave an honest review describing my experience because I found the situation extremely unprofessional. Instead of addressing the issue, I was told that I was “rude” for wanting to write a review, and the language they used in their replies was unprofessional. At that point, I chose not to respond any further.

The canvas eventually arrived, and the quality is good. However, I would never have paid that amount for it if I had known what would happen. Unfortunately, based on my experience with Amore Design, I will never order from them again.

I had ordered the print before I had read the reviews so was understandably nervous as what I had read was in the main very negative…well I am glad now had not read the reviews first and just ordered as we are very pleased with the product we received in a reasonably timely manner without any damage to the frame or print .
The only regret we have is that we didn’t pay extra for the hand applied touch up which I believe would have made this painting more premium.

Placed 2 orders with this website (it's called NEIBAC in the USA) - the first went OK.
With the second order, the discount disappeared after I made the PayPal payment, The site overcharged me MORE THAN $180.00, and the email address they list on the USA website did not reply at all.
I wrote to their other email address, and received a reply that blamed ME on not clicking the discount...
Customer service is RUDE and seem to not care about the customer at all.

If I could give 0 stars, I would. I ordered from AmoreDesign and waited almost 3 weeks for a domestic shipment within Italy. When the order finally arrived, they had sent the wrong artwork, with the wrong finish and frame. Customer service was extremely slow to respond, despite multiple emails and WhatsApp messages. After losing confidence in the company, I requested to cancel the replacement order and receive a refund. They refused, even though the replacement had likely not yet been produced. Wrong product, poor communication, and no willingness to resolve the issue fairly. I would strongly advise others to avoid this company.

It has been more than 45 days since Amoredesign claims to have shipped our painting - but nothing is happening.
Just bla bla bla from the customer service - find another shop!

Not the most forthcoming. Their emails come across defensive and abrupt when asking simple things. It puts me off wanting to go back, but in fairness the actual canvas is nice and would be better if it had the frame in the advertised photo.