HP Reviews 

There is absolute no possibility to get in contact with HP, without creating/having an account before.
No phone, no mail, no other ways - either you have an account, oder can not contact HP.

Would not buy a HP-product for private use anymore!!!

I’m posting this to warn other consumers. My HP inkjet failed with a permanent “Printer Failure — problem with the printer or ink system” message, even over USB. HP Smart repeatedly implied an ink issue, so like many others, we bought genuine HP cartridges (some of us in bulk). It did not fix the problem. Soon after HP‑pushed “troubleshooting/firmware,” the printer became unusable and HP offered no repair path — leaving us with expensive HP‑specific ink that can’t be used in other brands.
This is not an isolated case. There is a well‑documented pattern of HP using firmware (marketed as “Dynamic Security”) that changes printers after purchase to block non‑HP supplies and leaves devices non‑functional in many scenarios. Multiple US class actions over HP’s 2020 firmware update describe these updates as diminishing printer capability and locking out cartridges; a federal judge approved a settlement in 2025 requiring HP to let some models decline Dynamic Security updates (HP admitted no wrongdoing and most customers got no compensation). [arstechnica.com], [techspot.com]
HP’s own support pages show “Ink System Failure / Supply System Problem” errors that persist after resets, and community threads for the OfficeJet Pro 8600 report the same dead‑end outcome despite genuine cartridges — exactly what happened to us. [support.hp.com], [h30434.www3.hp.com]
Outcome for consumers:

You’re led to believe buying more HP ink will fix it,
A firmware/app flow follows,
The printer locks itself,
You’re left with HP‑only cartridges you don’t want to waste, nudging you to buy another HP.

For reliability and to avoid firmware‑controlled consumables, I recommend switching brands. Independent lab round‑ups frequently rate Epson EcoTank and Brother business inkjets as better long‑term value without the same lock‑in behaviour. [pcmag.com]
(Models and proof below for anyone who wants details.)

2) Evidence you can (optionally) link in the review reply or comments

Class action & settlement (2020 firmware → non‑HP ink blocked).
– Ars Technica: judge approved settlement; users can decline certain Dynamic Security updates on specific models; no broad customer payouts; HP denies wrongdoing.
– TechSpot summary of the same settlement.
– The Register report on HP settling a case after printers were locked out by Dynamic Security; CEO’s remarks on supplies revenue underscore the business model.
– Top Class Actions / ClassAction.org coverage describing plaintiffs’ claims that the firmware “acts as malware” reducing device capability and forcing HP supplies. [arstechnica.com] [techspot.com] [theregister.com] [topclassactions.com], [classaction.org]

HP’s own documentation of “Ink System Failure / Supply System Problem” showing the error class and that the “replace/repair” endpoint is common when basic steps fail. [support.hp.com]

Community history on the OfficeJet Pro 8600 where users with genuine cartridges still hit the same hard stop. [h30434.www3.hp.com]

Context on HP’s “security” rationale and expert scepticism (cartridge‑chip “malware” risk seen as near‑zero in practice). [notebookcheck.net]

Tip: In Trustpilot you can include one or two links. I’d use Ars Technica for the court‑approved settlement and HP’s support article for “Ink System Failure.” Those two alone make the case unarguable. [arstechnica.com], [support.hp.com]

3) If you want to escalate beyond a review (UK)

Tell Citizens Advice (Consumer Service) — they pass intel to Trading Standards. Summarise the pattern, include dates, model, and links above.
Which? has ongoing brand reliability surveys and media reach; sharing your documented pattern (multi‑user, dates, screenshots) helps build pressure. Their 2025 survey article compares brand reliability and customer satisfaction (paywalled but citeable). [which.co.uk] 4) Moving on without HP (pragmatic next step)
If you’re ready to replace, I’ll steer you to models that avoid “ink DRM” pain:

Epson EcoTank ET‑3950 / ET‑5850 (heavy office) — tank‑based, low cost per page; repeatedly top‑rated by PCMag (lab‑tested). [pcmag.com]
Brother MFC‑J6955DW (A3 capable) — cartridge‑based but business‑class, reliable driver stack, no Dynamic Security equivalent; also a PCMag pick. [pcmag.com]

Horrifyingly despicable.

My mother gave me her old HP printer since she had a newer one. Some time later, I go to print an assignment due the next day, only to find that the printer won't print with the ink cartridges because I'm not subscribed to their instant ink service.

I can't print with the ink that is in my printer.

So, disgusted, I try to quickly subscribe to this service in an attempt to reenable my ink and print my document. After making an account, they ask me to fill out my shipping address, which I do, only to find out the country is incorrectly usa and I can't change it. I look around all the HP websites looking for a place to change the country, eventually I find a changeable country field and set it. Think that fixed it? No.
I have wasted 2 hours on this nonsense and still haven't gotten anything printed, despite having a printer that is perfectly functional, filled with ink with which it can print.
I HATE THIS COMPANY

Seriously 😠 make your HP Deskjet 4200e series more easier to install. But having to download ANOTHER APP to actually print anything is absolutely ridiculous. Totally frustrated

The company's fraudulence is on an unimaginable level. I can’t believe that such a well known brand is selling products with such a terribly low quality and then the return process is extremely difficult and long and even after 4 weeks of the return the company is not refunding me the money. I urge everyone to report your complaints to european consumer court.

hardware and soft - bull sheet
I am tired to install it every time when I come from vacation
The other brands as samsung or brother are much better
What idiot has created this soft ....
More than that I try to get rid of it .... no one buys on Eb .... or other site
It is real mistake to buy the printerHP 281.....
I lost money - can not use it - can to sell it ..... no one buys this sheet !!!!!