Nakto Reviews

I have a 2020-2021 super cruiser and I ordered a 500 w replacement wheel for it. The axle on the new wheel is small and shorter than my original one. I have tried to contact someone about this but it goes nowhere. I can’t even talk to a technician about it. Very disappointing customer support and service.

Date of experience: 27 August 2024

It was easy to place my order and it arrived within the 5-7 business days. Aside from that I usted my camel ebike for penty things that help me thought my weekly routine.

Date of experience: 27 August 2024

Nakto products are reliable my experience with Nakto is good but not great.

Date of experience: 12 September 2024

Works as expected. Fast shipping.

Date of experience: 31 August 2024

Origianlly ordered a replacement Battery for my E-Bike as it only lasted one year. I originally ordered the battery from Amazon for $150.00. You cancelled that order so I was forced to purchase directly from you. You charged me $289.18 for a battery on a bike that now only costs less than $600.00.

Date of experience: 13 August 2024

Quick response

Date of experience: 28 August 2024

Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part.
Accuracy: I ordered a controller and received a kickstand!
Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the .......
Timeliness :Still waiting on a controller

Date of experience: 12 July 2024

I am grateful to have received my order for a new battery for my bike. I am not sure why it took so long for my order to be fulfilled finally (I had to contact someone regarding this) and I am not sure what an actual "pre-sale" requires for fulfillment to occur promptly but I am so happy that I can ride my bike again.

Date of experience: 19 July 2024

I purchased a Pony ebike. When it arrived the brackets that hold the front brakes were slightly bent making it impossible for the brakes to work. I emailed the support group and they promptly sent a new fork. It didn't include instructions on how to change the fork or any of the seals, so I had to remove the old parts and re-use. This was a bit more than I had expected.

The bike is together now and seems to be working as expected.

Date of experience: 07 July 2024

The bike is a perfect blend of style and practicality for city commuting! The electric assist makes riding a breeze, smoothly adapting to various terrains. The impressive battery life ensures I never have to worry about running out of power during my journeys.

Date of experience: 02 July 2024

I purchased Nakto eBikes for Burning Man last year, and they were a game-changer! Stylish, reliable, and perfect for the dusty playa. These eBikes made the festival unforgettable. Highly recommend!

Date of experience: 02 July 2024

I had trouble locating the manuals I needed on the web site, bit as soon as I used your chat feature I was immediately directed to the right place.

Website a little confusing, service from human excellent.

Date of experience: 05 July 2024

Grateful for this amazing stroller! Its convenience and reliability have made my daily commute a breeze. Thank you for creating a product that simplifies and enhances the journey for both parent and child

Date of experience: 30 May 2024

They help me with every question. No matter how hard they were unfortunately, I couldn't get apart without buying a more expensive part, but that's okay, that's business. The people were very, very helpful.

Date of experience: 05 June 2024

Bike works great, the battery that came with the bike doesn't properly work. It does halfway through it's life and doesn't even last an hour. I've been stuck using my old battery from my old bike, on my new bike. Customer support was and is amazing, they're shipping me a new battery right away!!

Date of experience: 03 June 2024

Half a month ago I met a friend of a friend who was riding a Nakto Ebikes. He let me take it down the street and back and I was hooked!! The next day I ordered the Nakto and I could not be more ecstatic with the performance. This is my first ever E bike and the power and stability is off the charts good. I am 63 years old male and in excellent shape and it’s a great way to continue my physical activities. I did not even look around the other companies before making this purchase - subsequent to buying my electric bike. I did look at other companies and I am convinced that Nakto Ebikes is the BEST on the market for the money and quality. This is a fantastic made in USA product and I fully recommend this outstanding company Nakto Ebikes. I have already talked to two of my friends about this and they intend to purchase one.

Date of experience: 02 July 2024

What happened? Your e bike bricked on me after only four days!! Trying to contact you resulted in a lame automated reply...I'm a senior citizen and I don't have any confidence in this bike or the support...I'm very disappointed...this seemed like a wonderful way to get around.

Date of experience: 15 June 2024

Needs additional adjustments …going cost 300 dollars or more to work on tire adjustments ….plus half stuff loose on bike was not put together had to use a tourque wrench to tight seat it wants to fall back all the time. My husband says it’s a piece of junk…he’s got a 4000 dollar bike.

Date of experience: 29 April 2024

I bought the Folding Ox because it siad good for 4'11 up but I am 5'1 and it is still to tall with the seat all the way down . It's a great bike but I still had to buy another one I should have sent it back but keep it for friens and family to ride I also have the Pony but wanted a more powerfull bike I rode it for 3 years and loved it I like to be able to touch the ground at least half of my foot rather flat footed. Well made bikes just the ox was too tall

Date of experience: 29 November 2023

I already own a camel stepthrough and I absolutely love it, so I saw the city stroller and knew I had to have it. I absolutely love it as well. They are easy to finish the assembly, good looking, and so much fun! I am a senior (64), they offer me the exercise I need without the pain I have experienced with other forms of exercise. Well done Nakto.. I will only buy Nakto. Great customer service. Thanks for the experience!

Date of experience: 13 May 2024