Stromer Reviews

I got a Stromer ST2 in 2021 on a bike lease and although it was a pleasure to drive when it actually worked, It has been in the shop at least once every 6 months, even though it drove less than 5000km in total.
Examples are faulty electronics, a broken gear system that had to be replaced, poor waterproofing of the display.
Since today the battery will not eject anymore and the bike refuses to charge via the normal connection point.
So basically I got a 6000€ bike that had to get into the shop for expensive (and I do mean expensive) repairs every 1000km.
Stay away from this brand, It is a complete joke.
I rarely leave reviews, however I did this time as anyone considering this brand deserves fair warning.

Date of experience: 15 September 2024

My stromer st1 was a absolute joy to ride. But unfortunately only up to 20,000 kms. The only issues I had were minor such as flat tires, brake pads replacement and chain replacement. Now the motor is "kaput"(no_com message) and is so expensive to be replaced, that I believe is not worth the value of the bike.

Date of experience: 27 April 2023

Useless support (they always want you to go see a "dealer"). Impossible to buy spare parts without going through a dealer..

Didn't want to help me to export my 8k CHF bike on another country... A shame..

Date of experience: 17 May 2021

Good marketing. Awfull after-sales service. A disaster of a company. I hope the french owner will put you on fire and make you becoming customer-centered instead of product centered. STROMER NEVER AGAIN.

Date of experience: 31 May 2021

THE WORST - DONT BUY A STROMER!!!
I had around 18 good month with my Stromer. No big issues and I really enjoyed the ride.

Then one day when commuting to work a “poff” sound from the engine with a smell of burn. I took the bike to my dealer but they couldn’t fix it or find the issue. It’s been over three months and nearly impossible to get a response from Stromers customer support. The bike still has guarantee but since Stromer just ignore me and my bike-dealer I can’t do anything and have no bike. It’s like a joke! Take my money 75.000£ but when there’s an issue you don’t take responsibility! My advice, keep away from this company it’s not serious!!

Date of experience: 10 September 2023

Owning a Stromer bike is definitely more complex than owning a normal bike or e-bike. I usually build my own bikes but with my Stromer bike, I don’t touch anything. Also I have had a fair amount of repairs in a relatively short time. So all in all a quite expensive and cumbersome owning experience compared to a normal bike. That said, riding my Stromer bike makes up for all of this. As a owner of several road, gravel and mtb, I have a good deal of experience riding different bikes. The Stromer bike is both a very good bike and e-bike. Quality components, a very composed ride, custom solutions which really stands out (eg the mudguards). Also, the software and electronics is in a league of its own. Yes, there are some errors and issues with the software, but when you think of how far ahead Stromer are compared to their competitors, this is to be expected. To sum up, you will probably never switch to another brand if you need a long distance commuter bike, when you have tried a Stromer. If you ride less than 20km, I would probably suggest you get a normal ebike instead.

Date of experience: 28 February 2022

I purchased a Stromer back in 2023. I live in the Orlando area and purchased from a dealer in Saint Augustine. I already have 4000 miles on it and it starts right up every time. This is the most reliable e-bike (maybe vehicle) I have ever owned. My commute is 15 miles each way and I don't have to use a car because of my bike!

Date of experience: 09 March 2023

wow...What a bike, ST5 -12 months in and not one issue, service and support 1st class and the bike is awesome, over 7,000 miles of commuting to work trouble free in the UK.

Date of experience: 07 January 2022

Customer service is a farce. Not helpful at all, slow,...

Date of experience: 10 May 2022