Bunnik Tours Reviews 

1,855
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 376 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the friendly, professional team members who go above and beyond to make organizing holidays entirely effortless and completely stress-free from start to finish. Consumers also truly appreciate the deeply knowledgeable local tour guides and exceptionally well-structured itineraries that consistently ensure an unforgettable and seamless travel adventure across multiple destinations. However, some customers also noted minor challenges regarding flight arrangements, unexpected additional costs, or specific ticketing details that required extra personal attention. Travelers mentioned that sorting out competitive airline tickets or frequent flyer numbers occasionally presented small hurdles during an otherwise fantastic booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising travel consultants and tour guides for... See more

Service

Clients share satisfaction on service, frequently praising consultants for being helpful, friendly, and... See more

Holidays

People report positive experiences with holidays, noting that everything is exceptionally well organized from... See more

Booking process

Users describe positive interactions with booking process, highlighting seamless and stress-free arrangements... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that consultants are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wendy was very helpful and prompt from the onset of planning our trip to Kenya. Re our special needs. She followed up with the team in Kenya and got back to us with updates as they became available.... See more

Company replied

Rated 5 out of 5 stars

Great communication from travel consultant Nicky Bevan. She has always responded to our concerns and questions quickly and efficiently. She has sent reminders about e-visas and given us the necessar... See more

Company replied

Rated 5 out of 5 stars

We have just returned from Bunnik's tour Helsinki to Prague. It's a 21 day tour through eastern Europe with lots of fairytale old towns, castles and cathedrals/churches. We were fortunate to have Sach... See more

Company replied

Rated 5 out of 5 stars

Superb service from staff. So many good ideas from them and so accomplished when I want to add extra days before and after a tour. I’ve toured with Bunnik since 2008 and we are about to depart on... See more

Company replied



Company details

  1. #4 of 7 best companies in Tour Agency
  2. #5 of 13 best companies in Tour Operator
  3. #10 of 26 best companies in Travel Agency

About Bunnik Tours

Written by the company

IT'S WHO YOU GO WITH

Bunnik Tours is a family-run, small group touring company that has been creating meaningful travel experiences for 30 years. With no more than 20 guests, their tours strike the right balance between just enough guidance and the freedom to explore. It’s not just about where you go – it’s about who you go with.

Travel isn't what we do, it's who we are.

Small Groups | All Considered | Freedom to Explore

We've put everything you've ever wanted to see and do (plus a few hidden gems) into our all-considered tours. That’s right, we’ve taken care of everything for you. All you need to worry about is having the time of your life.

We care about making travel better through small-group tours that go beyond the expected to deliver more meaningful moments of connection. If you’re only going to travel somewhere once, we make it count.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,855)

363 reviews in the last 12 months

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Rated 5 out of 5 stars

Senumi was great and so attentive with…

Senumi was great and so attentive with her replies.

12 September 2026
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Reply from Bunnik Tours

Hello Robert,

We are very happy you got such wonderful service from Senumi, and that she could answer all your questions thoroughly. We also thank you for the 5-star review.

We wish you a wonderful trip though Turkiye!

Warm Regards,
David
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

The personal touch

The personal touch and the willingness of staff to help with questions and problems.

13 September 2026
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Reply from Bunnik Tours

Dear John,

Thank you for your wonderful review!

Providing friendly, attentive service is very important to us, and it’s lovely to know we made a positive difference.

We truly appreciate your kind words and hope you have a wonderful time in Spain and Morocco.

Warm regards,
Alison,
Bunnik Tours - Customer Care.

Rated 5 out of 5 stars

The ease of booking my trip & the…

The ease of booking my trip & the attention to detail from beginning to end of booking.

12 September 2026
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Reply from Bunnik Tours

Hello Margaret,

Thank you for your lovely 5-star review!

We’re so pleased to hear you enjoyed the ease of booking and appreciated the attention to detail throughout the process.

We hope you have a fantastic trip with Bunnik Tours!

Warm Regards,
Stephanie
Bunnik Tours - Customer Care

Rated 4 out of 5 stars

Colours of Northern Sri Lanka


For our second time in Sri Lanka, we joined Bunnik Tours’ inaugural Colours of Northern Sri Lanka -Wilpattu Safari Camp. We joined their Sri Lankan Discovery tour 12 years ago and loved the country and its people. Now that the north is safe, we looked forward to this new offering. We had a great time in our small group of six, led on by our personable and capable guide, Thusha. It will be a worthy follow-up to the original tour as it strives to bring points of difference, even when visiting some of the same destinations.

2 September 2026
Unprompted review
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Reply from Bunnik Tours

Dear Noelene,

Thank you for taking the time to review your recent tour with us.

It’s fantastic to hear that your return to Sri Lanka was just as memorable, and that you enjoyed discovering the north with our inaugural Colours of Northern Sri Lanka – Wilpattu Safari Camp tour. We’re delighted to hear that Thusha along with your small group of fellow travellers helped make your journey so enjoyable.

We appreciate your kind words and continued support, and we hope to welcome you on another Bunnik adventure in the future!

Warm Regards,
Kristen
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

The booking process was excellent

The booking process was excellent. The travel consultant Lashani was always helpful, friendly and courteous. Everything was dealt with promptly and efficiently.

12 September 2026
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Reply from Bunnik Tours

Hello William,

We are delighted that Lashani gave you a great booking experience - and thank you for the 5-star review!

We trust you enjoy your trip to Japan at least as much!

Warm Regards,
David
Bunnik tours - Customer Care

Rated 5 out of 5 stars

It has been so easy to book through…

It has been so easy to book through Bunnik.
They have always been able to answer any questions in a timely manner

16 September 2026
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Reply from Bunnik Tours

Hello Marie,

We are happy that you had an easy booking experience with us, and we could answer all your questions.

We wish you a fantastic trip to India!

Warm Regards,
David
Bunnik Tours - Customer Care

Rated 4 out of 5 stars

Mostly everything is good but I found…

Mostly everything is good but I found that a reminder email about the final balance due about two weeks before it is due would be a great help. I had the same issue the last few times I booked with you.

11 September 2026
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Reply from Bunnik Tours

Dear Jennifer,

Thank you for your review. We’re pleased to hear that your overall booking experience was a positive one, and we really appreciate your feedback about receiving a reminder email for the final balance. We’ll certainly take this on board as we look for ways to further improve our communications.

Thank you for choosing Bunnik Tours again for your travels. We wish you an amazing journey through Türkiye, Egypt and Jordan!

Warm regards,
Kristen
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Bunnik make it easy to book your…

Bunnik make it easy to book your holiday. They will look after as much as you need them to. This is the second time I’ve booked directly with them and they’ve been great. Thanks to Erandi for checking up on me knowing that I was a little stressed about a particular flight.

9 September 2026
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Reply from Bunnik Tours

Hello Luisa,

Thank you so much for your lovely review!

We’re delighted to hear that booking with Bunnik Tours has been such a positive experience for you again.

We’ll be sure to pass your kind words on to Erandi — we’re so glad she could provide some extra reassurance along the way.

We hope you have a wonderful holiday to Italy!

Warm Regards,
Stephanie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Experienced, efficient service

Excellent planning process. Efficient communication, with reminders to act on payments. First-hand advice from experienced, well-travelled staff.

10 September 2026
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Reply from Bunnik Tours

Dear Colin,

Thank you for your kind feedback!

We’re so pleased to hear you found your booking process smooth and efficient, and it’s always a pleasure to share our first-hand travel experience to help create unforgettable journeys.

Wishing you an amazing time in Africa!

Warm regards,
Kristen
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Personalised travel agent.

Personalised travel agent (Salman).

17 September 2026
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Reply from Bunnik Tours

Hello Douglas,

Thank you for your 5-star review!

We’re so pleased to hear that Salman provided you with excellent personalised service. We’ll be sure to pass on your lovely feedback to him.

Warm Regards,
Stephanie
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

David is great thanks again

David is great thanks again

17 September 2026
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Reply from Bunnik Tours

Dear Mike,

Thank you for your lovely feedback!

We’re so pleased to hear David helped make your experience so enjoyable. We’ll be sure to pass your kind words on to him.

We hope you have a wonderful time exploring Japan.

Warm regards,
Alison,
Bunnik Tours - Customer Care.

Rated 5 out of 5 stars

We are due to leave tomorrow

We are due to leave tomorrow. So far Bunniks has been exceptional with regard to helping us plan our trip, working with us to achieve a wonderful itinerary. Thank you.

9 September 2026
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Reply from Bunnik Tours

Dear Elizabeth,

Thanks so much for your lovely review – we hope you and your family have a wonderful time exploring Kenya.

Warm regards,
Ashlee
Bunnik Tours – Customer Care

Rated 5 out of 5 stars

South American tours

We have booked 2 back to back tours with Bunnik to South America . We are very excited! The whole process of booking and organising our tour packages ( 2 tours ) has been easy with Kathy's efficiency and knowledge. There wasn't anything that was too much trouble!

15 September 2026
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Reply from Bunnik Tours

Dear Philip,

Thank you for your wonderful 5-star review.

We are absolutely thrilled to hear how excited you are for your upcoming South America tours. It's fantastic to know that the planning process for both tours was smooth and easy, thanks to the efficiency and expertise of our team. We’ll be sure to pass on your kind words to Kathy.

We hope you have a wonderful time exploring Peru and Patagonia.

Warm regards,
Ashlee
Bunnik Tours – Customer Care

Rated 5 out of 5 stars

Portugal 26

Ease of booking and clear concise and friendly communication. Supported by timeliness of follow up questions, requests and correspondence. Overall exceptional customer service supported by experienced and friendly staff.

9 September 2026
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Reply from Bunnik Tours

Dear David,

Thank you for your wonderful 5-star review!

We’re delighted to hear you found our booking process easy and stress free. It’s fantastic to know that our team's timeliness and customer service made a positive impression.

Have a fantastic time exploring Portugal.

Warm regards,
Ashlee
Bunnik Tours – Customer Care

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to deal with.

16 September 2026
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Reply from Bunnik Tours

Dear John,

We are pleased to hear you found us easy to deal with - thank you for your 5-star review!

We hope you have a wonderful time in Spain and Portugal !

Warm regards,
Alison
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

Great Bunnik Tours

Staff were very helpful and supplied us with all the details of the tour, accommodation and transport.

16 September 2026
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Reply from Bunnik Tours

Dear Bryan,

Thank you for taking the time to share your positive experience.

We pleased to hear our team provided you with all the necessary details for your upcoming travel arrangements.

We hope you have a wonderful time on your Northern Spain and Portugal tour.

Warm regards,
Ashlee
Bunnik Tours – Customer Care

Rated 5 out of 5 stars

Being able to speak directly to our…a

Being able to speak directly to our tour representative made any questions needed answering so easy

15 September 2026
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Reply from Bunnik Tours

Hello Janiene,

We are glad we could answer your questions easily - and thank you for the 5-star review! We pride ourselves on our personal service and for our passengers to be able to speak to a human easily!

We wish you a wonderful trip to Portugal!

Warm Regards,
David
Bunnik Tours - Customer Care

Rated 5 out of 5 stars

First Jonathan & then Lee were very…

First Jonathan & then Lee were very helpful & competent..

16 September 2026
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Reply from Bunnik Tours

Dear Marianne,

Thank you for your wonderful 5-star review! We’re delighted to hear that both Jonathan and Lee made your booking experience such a positive one.

We truly appreciate your feedback and look forward to hearing all about your travels to Italy and Malta!

Warm regards,
Alison
Bunnik Tours - Customer Care.

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