Very sly and deceitful
Signing up to a subscription is not clear - I simply wanted the number of a landlord and inadvertently ended up spending 140 euros on a subscription without realising. Of course the company is "technically" legal - but the terms and conditions are subtle and sly. They manage to get away with keeping up your subscription by never contacting you. Most other rental websites send you constant emails with property updates - this company disappear and months later you realise what you have spent.
Once I realised, I contacted the company via their contact forms, asking to cancel my subscription immediately, also voicing my opinion on their terrible service.
I did not hear back and they then took another amount of money from me. Very angry, I contacted them another two times via their contact forms and also via facebook. Only via facebook did I receive any response. She claimed I had not sent the contact form - this is interesting as, unlike most websites, they do not send you a confirmation email. I sent all the evidence I could - having taken a photo of the page that is displayed once you send a form, stating they will reply within 24 hours (they don't). However, they continued to tell me I had not sent a contact form - I believe this is a lie. I think it is very convenient for them that they do not send confirmation emails, as I sent them THREE different forms and apparently all went "missing".
They are now refusing to give me any money back. Disgusting company that only make money by deliberate lies and deceitfulness. Horrendous customer service. If anyone else has had a similar situation with these company, please find me on facebook via the reviews I am leaving on their page, as I am working on building a case against them.
Date of experience: 04 January 2017
