Trip.com FANTASTISCH in alles, sinds 2,5 jaar minstens 15 boekingen gedaan via Trip.com en elke boeking en reis 100% ok. De communicatie via de app ook super goed. Geen enkele negatieve opmerkin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eli Wang has been super helpful and kind. I made a silly (but expensive) mistake with my booking and there wasn’t an automated easy solution, so Eli went above and beyond to help me fix my reservation... See more
Company replied
I have booked on TRIP multiple times for international trips. Whether for hotel or flights, the pricing is good. I don't book them for domestic flights, but for international trips, it's my top app of... See more
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I had a good experience booking my flight through Trip.com. The booking process was easy and the price was cheaper compared with booking directly with the airline. The booking confirmation and flig... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
203K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good app,fast and clear details
21 September 2026
Easy and smooth purchase!
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The best website for tickets
21 September 2026
Reply from Trip.com
Hi SULTAN WALEED MOKHLIS,
We appreciate you taking the time to provide us with your feedback. We are pleased to know that our APP/Website offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We highly value your ongoing support, and we look forward to serving you in your future endeavours with us. Thank you again for choosing us.
Best regards,
Ariana
Trip.com
Prompt service
18 September 2026
Reply from Trip.com
Hi DR MOHAMMAD ZILLUR RAHMAN,
Thank you very much for your kind words and positive feedback. It brings us great joy to hear that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and your feedback is invaluable to our team.
Once again, thank you for sharing your lovely review. We hope you have an amazing day.
Best regards,
Natalie
Trip.com
Overall is good
Overall, the Trip.com app is really good and super user-friendly! But I’m a bit confused—I’m at Black Diamond level, yet I’ve seen hotel prices listed higher for me than for Silver members. Isn’t loyalty supposed to get you the best deal? Hmm… dynamic pricing at its finest.
1 September 2026
Reply from Trip.com
Hi YI MIN TAN,
Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option.
Best regards,
Victoria
Trip.com
My problem is resolved faster than I…
My problem is resolved faster than I expected. Great job
21 September 2026
Reply from Trip.com
Hi LOLITA GIME,
We sincerely value the time you invested in sharing this wonderful review. We're thrilled to learn about your positive experience with our customer support team. We fully recognize the importance of delivering exceptional customer service and strive to provide an unmatched experience for all our customers. Your feedback serves as a motivating factor to consistently uphold our commitment to excellence, surpassing the expectations of our valued customers.
Thank you once again for choosing our services, and we wish you a fantastic day filled with joy and satisfaction.
Best regards,
Riley
Trip.com
Easy to book
19 September 2026
Reply from Trip.com
Hi APOLLO SALLE,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Natalie
Trip.com
Highly recommended 🙂
I've been using Trip.com for checking and booking my plane ticket for 4 years now.
My experienced was good 🙂
I recommended Trip.com to my friends and they're using it too to book their flight. 🙂
21 September 2026
Reply from Trip.com
Hi Karren Tanglao,
Thank you for taking the time to leave this lovely review. We appreciate that you shared your experience with our customer support. Please know that we strive every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and exceed our customers' expectations. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day.
Best regards,
Angelina
Trip.com
Reply from Trip.com
Hi SAEED ALDUHAIM,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Kylie
Trip.com
My favourite app to book flights
The app is very easy to use, it provides plenty of options and excellent prices
19 September 2026
Reply from Trip.com
Hi SANTIAGO ORTIZ RESTREPO,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Angelina
Trip.com
Reply from Trip.com
Hi AHMED ELHALLAG,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Riley
Trip.com
Reply from Trip.com
Hi JARKRIT JIRAVANSTIT,
We highly appreciate your valuable time taken to share such a wonderful review. It's truly delightful to hear about your experience with our customer support team. We understand the significance of providing top-notch customer service and work hard every day to offer an unparalleled experience to our customers. Your feedback inspires us to maintain our commitment towards providing the best services and exceeding the expectations of our esteemed customers.
Thank you once again for choosing us, and have a fantastic day.
Best regards,
Madeline
Trip.com
Great deals and lower rate
21 September 2026
Reply from Trip.com
Hi Arci Cabido,
Thank you for taking the time to share your feedback with us. We truly appreciate your effort and dedication in writing this review. Please be assured that we are committed to offering our customers the most exciting and affordable deals available in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly suits your needs.
Once again, thank you for your feedback, and we hope you have a wonderful day.
Best regards,
Elizabeth
Trip.com
Good service
21 September 2026
Reply from Trip.com
Hi Reza Nahcheri,
We appreciate your kind review. Please be aware that we are constantly working towards delivering the utmost customer satisfaction. Your feedback serves as a motivation for us to maintain our best practices and identify areas for improvement. We eagerly anticipate the opportunity to serve you on your next trip, and we sincerely thank you for selecting us. Have a wonderful day.
Best regards,
Evelyn
Trip.com
All in one
Reliable. Cheap tickets. Lots of infos on attractions, hotels, flights, tickets. All in one portal.
21 September 2026
Reply from Trip.com
Hi Don Seno,
Thank you for your valuable feedback. We sincerely appreciate the time and effort you took to write us a review. Rest assured, we are dedicated to continuously offering our customers the most interesting and budget-friendly deals in the market. We encourage you to keep using our app/website, as you may come across a deal that aligns perfectly with your needs.
Once again, thank you, and we wish you a wonderful day ahead.
Best regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi MARILYN ELIZABETH CAMPBELL BAK,
Thank you very much for your kind comment. We are glad to know that you are satisfied with our service. Your feedback serves as a valuable inspiration for us to maintain our best practices and constantly improve where needed. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Angelina
Trip.com
EFFICIENT SITE
21 September 2026
Reply from Trip.com
Bonjour Pamela Egan,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Natalie
Trip.com
I think my only issue is that the price…
I think my only issue is that the price expired so fast, I'd say around 5 minutes while I'm reading the guidelines regarding the checked in baggage. And then the new price went up by a couple of thousand pesos. Other than that, booking is quite easy. And it's my second time using the platform, so getting some discount because of the previous booking is a plus.
18 September 2026
Reply from Trip.com
Hi JIMMY CLANOR,
Thank you for your kind feedback. We are delighted to hear that you are pleased with our service. At Trip.com, our team is dedicated to delivering the best service possible, we truly value your continued support and are excited to be of service on your next journey with us. Thank you again for choosing us.
Best regards,
Ellie
Trip.com
Great App but require improvement on…
Great App but require improvement on the tours and activities booking, some listing does not explain what exactly is included and more importantly if the day tour does not i Clyde picking up from hotel how to actually get to the attraction site. This is crucial for foreign tourists, as you may buy the trip and can't get their and lose the day and the money.
15 September 2026
Reply from Trip.com
Hi Tech Seeker,
Thank you for your positive review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction drives us to continuously improve our services. Your ongoing support is greatly appreciated, and we are excited to have the opportunity to serve you on your future journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Kaylee
Trip.com
Such a user friendly app
Such a user friendly app, very precise and seems very reliable. Good communication!
21 September 2026
Reply from Trip.com
Hi REED kate,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated.
I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application and website will also help provide a range of options you can select from to plan your desired travel or vacation.
We look forward to embarking on a beautiful journey with you soon. Have a nice day.
Best regards,
Riley
Trip.com
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