The ease of setting up and progressively completing payments. We have now undertaken 6 or 7 cash flow loans and they are part of our financial planning for the business.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast, reliable EFTPOS = less stress. When it's busy, Tyro works and reliable. Transactions are quick, deposits are predictable, and that reliability builds trust fast. Clear pricing without the... See more
Company replied
The flexibility in the loan repayments. It was great support for our new business we really really appreciate. Amazing support during hard times. There is so much to be said about the great feeling th... See more
Company replied
I’ve rated Tyro 5 stars before, and after taking another loan with them, I can confidently say they still deserve it. The best part for me is the smooth process — quick turnaround, straightforward pap... See more
Company replied
Company details
- #1 of 1 best companies in Eftpos Equipment Supplier
- #23 of 25 best companies in Business to Business Service
- #1 of 1 best companies in Card Processing Service
- #4 of 5 best companies in e-Commerce Solution Provider
- #8 of 10 best companies in Payment Service
About Tyro
Written by the company
At Tyro, we’re into business big time.
Through our integrated payments, banking, and lending solutions, we’re here to ensure that nothing stands in the way of Aussie business success.
With a team of more than 600 dedicated staff nationally, we’re powering more than 68,000 businesses and counting. Our innovative products integrate with over 330 partners in hospitality, retail, health and services.
But that’s not all. With over 21 years' experience under our belt, we know what it takes to build something great. That is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers.
So they can get back to what they do best, running their business.
Our payments promise
Take payments anytime, anywhere
Our EFTPOS solutions are designed to make payments fast, secure, and easy.
With no lock-in contract, seamless POS integration, and Aussie support available 7 days a week.
Contact info
2000, Sydney, Australia
- 1300 008 976
- cs@tyro.com
- tyro.com
4.2
Great
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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great service all round
19 September 2026
Reply from Tyro
Thank you for the 5-star review, Jason! We’re delighted to hear you’ve had a great experience with Tyro. We really appreciate your support!
Quiet achiever
Tyro have been excellent in all the years that I have been using them.
14 September 2026
Reply from Tyro
Thank you for the fantastic 5-star review, Vicki! It’s wonderful to hear that you’ve had such a positive experience with Tyro over the years. We really appreciate your continued support!
Business loan is great for helping…
Business loan is great for helping small business which sometimes requires cash advance for other purpose .
7 September 2026
Reply from Tyro
Thanks for the 5-star review, Hok! We’re glad to hear that the Tyro Business Loan has been a helpful option for supporting your business when you need access to additional funds. We appreciate you taking the time to share your experience with us.
Setting up is very easy but customer is…
Setting up is very easy but customer is worst. Each time we call for help, we have to wait for 30-45 minutes on phone. Having customer in front and ghave wait so long.
1 September 2026
Unprompted review
Reply from Tyro
Hi Bharat, sorry to hear you’ve been unable to get through. Can you DM me your Merchant ID and best contact details and I’ll have someone reach out? - Angela
So easy & simple
1 September 2026
Reply from Tyro
Thanks so much for the 5-star review, Sally! We’re glad to hear you found the experience so easy and simple.
They are absolutely a joke of century
They are absolutely a joke of century. Repayment is deducted from daily taking and I don’t see the point why the credit score is relevant to the application. Also application took ages to review and completely waste of time as my previous application is expired and have to reply again. Justin also is a very unprofessional person who I has ever dault with. Every time when I send him email and he pointed out the same thing and when I talked to him on the phone made the whole case even worse. I regret signing up with them and I am shopping around to find the new provider. This is really disappointing. Please do not approach this company
24 August 2026
Unprompted review
Reply from Tyro
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand your frustration with the application process and the communication you received.
We’re looking into what happened and will reach out to you directly to better understand your experience and discuss your concerns further. -Juliette
Reply from Tyro
Thanks so much for the 5-star review, Konstadin! We’re delighted to hear you found the experience easy to navigate and received a quick response with a great outcome. We really appreciate your feedback and support!
tyro loan team conversation
Talked to tyro loan team Friday morning and that’s disappointing experience
8 August 2026
Reply from Tyro
Hi Ying, we’re sorry to hear about your experience. Please send us a DM with your Merchant ID or ABN so we can review your concerns and better understand what happened. Alternatively, you can contact our Support Team on 1300 00 8976 from 7am to 9pm AEST. - Angela
Reply from Tyro
Thank you for the 5-star review, Satchithananthan! We're delighted to hear your loan experience was hassle-free and that you found the process straightforward, with fast approval and transfer. We appreciate your feedback and thank you for choosing us!
Reply from Tyro
Thank you for your kind words, Muhammad! We are delighted to support your small business and truly appreciate your trust in us.
Reply from Tyro
Thank you for sharing your feedback, Liam. We are sorry to hear that you did not feel the value you received justified our fees. We aim to provide a more personalised and responsive service than larger firms, while remaining transparent about costs and the work involved.
We would appreciate the opportunity to review your experience and better understand where we fell short. Please contact our team directly with your details so we can discuss your concerns and see how we can address them. -Juliette
Seamless integration no major issues…
Seamless integration no major issues for over a decade and good customer service and especially excellent Communication from all Tyro personnel we have dealt with
1 July 2026
Reply from Tyro
Thank you for taking the time to leave such a fantastic review, Margaret. It’s great to hear that Tyro has been a reliable part of your business for more than a decade, with smooth integration and no major issues along the way.
We’re also really pleased that the support and communication from our team have made a positive impression. Your feedback means a lot, and we truly appreciate your continued trust in Tyro.
Reply from Tyro
We are delighted to hear you found our service simple, quick, and effective. We appreciate your support and look forward to continuing to help your business, Trisha!
Zero Star
Zero Star. High charges and hidden fees. and very bad customer service
6 July 2026
Unprompted review
Reply from Tyro
Thank you for taking the time to share your feedback, Osama. We're sorry to hear that you've been dissatisfied with your experience.
We understand your concerns and can confirm that your complaint has already been escalated internally. Our Escalations Team is reviewing the matter and will be in contact with you to discuss your concerns and work towards a resolution.
We appreciate your patience while this process is underway and remain committed to resolving the issues you've raised. -Juliette
its been over 8 months
its been over 8 months, and existing customers still cant pay by debit card. every time I call, I'm told its been escalated and will be available "soon". I first heard this in November 2025, and its now July 2026. still no progress -very disappointing.
1 July 2026
Reply from Tyro
Thank you for your feedback. We sincerely apologise that this feature has taken longer than anticipated. We value your patience and appreciate you bringing this to our attention. If you're happy to contact our support team on 1300 00 TYRO with your account details, we'd like to review your case and provide you with the most up-to-date information on your account and the feature rollout.
Thank you for your continued support, and we're committed to improving your experience. -Juliette
I think I will change companies because…
I think I will change companies because you have caused me inconvenience and I am not responsible for it.
Jalal Thamer
0404529755
1 July 2026
Reply from Tyro
Thank you for your feedback, Jalal. We are sorry to hear about your experience and understand your frustration. We sincerely apologise for the inconvenience you have experienced.
Please know that we've raised your concerns internally for review, and a member of our Escalations Team will be in touch with you to discuss this further.
We appreciate you bringing this to our attention and hope we'll have the opportunity to restore your confidence in our service. -Juliette
Your eftpos machines are so much more…
Your eftpos machines are so much more reliable, and your support and help is of the highest standard
1 July 2026
Reply from Tyro
Thank you so much for your r review! We are delighted to hear that you've found our EFTPOS machines to be reliable and that our support team has provided service of the highest standard.
Reply from Tyro
Thank you for your 5star review, Lisa! We are glad to hear you see us as helping people in business—that's exactly what we strive to do :)
Reply from Tyro
Thank you for the 5star review, Billy! We truly appreciate your loyalty and support, and we look forward to continuing to serve you for many years to come.
I haven’t owned the venue for a year…
I haven’t owned the venue for a year completed all documentation spoke to them yet they still send correspondence and debt collections
Very poor company stay away from
1 July 2026
Reply from Tyro
Thank you for your feedback, Bernard. We're sorry to hear about your experience and understand how frustrating it would be to continue receiving correspondence after you've sold your venue.
If ownership has changed and you've already provided the required documentation, we'd like the opportunity to investigate why this has continued. Please contact our support team with your venue details so we can review your account and work to resolve the issue as quickly as possible.
We appreciate you bringing this to our attention and apologise for the inconvenience caused. -Juliette
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