Jobs at Xero

Provide empathetic, high-quality support to US-based Melio customers through phone, email, and live chat. Resolve accounts payable and platform navigation questions, document cases in Salesforce and Zendesk, troubleshoot issues, escalate complex problems, and maintain service-level and quality targets while guiding customers through product workflows.

Develop and execute Canadian marketing communications across earned media, customer stories, thought leadership, content, and social channels. Adapt global campaigns for local audiences, manage PR and social agencies, build customer advocacy pipelines, create messaging and media materials, track campaign performance, and collaborate with sales, customer success, product marketing, and global brand teams.

Leads the strategy and end-to-end delivery of Canadian marketing events, including roadshows, Xerocon, and industry sponsorships. Responsibilities include event concepts, budgets, venues, vendor negotiations, on-site execution, event technology, performance analysis, ROI recommendations, and process optimization. The role partners with marketing, sales, communications, legal, and finance teams while mentoring colleagues and strengthening brand engagement.

Lead development of highly available, distributed payments platform services and global bill payment capabilities. Design scalable, secure, high-throughput backend systems, APIs, and database solutions while integrating multiple payment providers and risk controls. Contribute hands-on production code and proofs of concept, establish technical direction, mentor engineers, collaborate cross-functionally, and promote AI tools that improve engineering productivity.

Design and build scalable data solutions spanning ingestion, modelling, pipelines, and platform infrastructure. Own complex technical problems, improve data quality and self-service capabilities, and operate production systems with monitoring and incident response. Use Snowflake, dbt, Prefect, AWS, Terraform, and Flink to develop reliable data platforms and real-time products. Collaborate with product, security, engineering, and data-consuming teams while promoting automation, testing, CI/CD, and modern engineering practices.

Build and maintain large-scale Android and cross-platform mobile applications for Xero’s payroll product. Responsibilities include Android performance, accessibility, testing, release management, API and service development, architectural decision-making, technical leadership, code reviews, mentoring, and collaboration with iOS and backend engineers. The role also involves adopting AI-assisted development practices while maintaining security, privacy, reliability, scalability, and strong customer-focused outcomes.

Maintain and evolve Xero’s large-scale search infrastructure, supporting 50+ million documents, 400TB of data, and 99.9% uptime. Contribute to a search platform modernization project, cluster maintenance, ingestion pipeline integration, and search partnerships. Collaborate with product, architecture, and platform teams while developing search engineering expertise through code reviews and progressively more complex work.

Lead complex security investigations and medium- to high-impact incident response as an Incident Commander. Coach junior analysts, conduct post-incident reviews, improve detections and runbooks, and coordinate security initiatives. Build automations and AI-assisted workflows with appropriate guardrails, collaborate with detection engineers, apply threat intelligence, and communicate clearly with customers and internal stakeholders. The role operates in a global follow-the-sun team with shared after-hours on-call responsibilities.

Drive small-business revenue growth through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales activity and metrics, maintain Salesforce records, and optimize messaging based on customer insights. The role requires consultative communication, proactive prospecting, pipeline management, and collaboration with Marketing, Data Science, and Customer Success teams in a hybrid work environment.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe, GoCardless, and other financial integrations; manage account pipelines, track conversion metrics, maintain Salesforce records, and optimize messaging. The role requires consultative communication, consistent performance against activity targets, and collaboration with Marketing, Data Science, and Customer Success teams.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe, GoCardless, and other financial integrations, manage conversion pipelines, track sales metrics, maintain Salesforce records, and optimize messaging. The role requires consultative communication, active prospecting, pipeline management, CRM experience, target achievement, and collaboration with Marketing, Data Science, and Customer Success teams.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.

Leads capability development for Product and Technology teams by building skills frameworks, upskilling programs, internal mobility pathways, and outcome-based metrics. Partners with engineering, product, design, security, data science, senior technical leaders, and People Experience to identify capability gaps and align development initiatives with business goals. Focuses on AI/ML and emerging technology needs, employee growth, retention, delivery velocity, and time-to-productivity.

Build and improve developer-first platform tools, engineering workflows, delivery systems, and unified tooling for thousands of engineers. Solve complex cross-organizational technical challenges, scale AI-native development practices, influence senior stakeholders, and mentor engineers through collaboration and technical leadership. The role is distributed across Australia and New Zealand with quarterly in-person sessions.

Lead and grow Xero’s Internal AI Accelerator engineering team, owning the strategy, delivery, and roadmap for production agentic AI workflows. Build reusable AI patterns, platforms, governance frameworks, and enterprise architectures across finance, HR, support, and operations. Establish practices for AI safety, evaluation, and scalable operations while coaching engineers, partnering with senior stakeholders, and translating business needs into deliverable technical solutions.

Supports month-end close, balance sheet reconciliations, financial reporting, audit support, external disclosures, employee equity accounting, technical accounting, and strategic finance projects. The role also drives accounting process improvements, automation, AI tool implementation, financial analysis, and data-quality initiatives while partnering with Finance, Tax, Treasury, FP&A, and the broader business.

Build and operate scalable backend software for Xero’s Accounting Core platform. Responsibilities include migrating monolithic systems to microservices, developing cloud services with C#/.NET Core and AWS, resolving legacy and database scalability challenges, modernizing APIs, automating processes, applying test-driven and trunk-based development, collaborating with stakeholders, and mentoring teammates.

Develop and maintain Salesforce platform features using Apex, Lightning Web Components, SOQL, and declarative tools. Support connected sales tools, managed package upgrades, integrations, monitoring, SLOs, sandbox refreshes, and production deployments. Collaborate with cross-functional stakeholders, improve scalability and engineering practices, respond to incidents, investigate root causes, and contribute to quality assurance through TDD and trunk-based development. Mentor colleagues and communicate technical concepts clearly while balancing customer outcomes, delivery speed, and engineering quality.

Design and build scalable distributed systems, modernize monolithic components, improve CI/CD and testing practices, and develop technical solutions using technologies such as C#, .NET, React, AWS, and Kubernetes. The role includes making major architectural decisions, operating large-scale systems, contributing to engineering standards, mentoring engineers, and collaborating within an agile team.

Build and operate internal AI platforms, tools, and skills marketplaces for Xero engineers. Own solutions from experimentation through production, including monitoring, runbooks, and rollback planning. Develop guidance for AI agent skills, collaborate with AWS, Microsoft, and GitHub on emerging technologies, and influence technical direction across the engineering organization.