I’ve been a very loyal Frama customer and have bought quite a few things from them over the years, so it’s honestly disappointing to have this experience.
I returned a chair, which was delivered back to Frama on 22 July. It’s now almost a month later and I still haven’t received my refund. I’ve emailed customer service three times and then escalated it to their Claims team, but I’m still not getting any real response.
I really didn’t expect this kind of customer service from a premium brand.
Fraudulent company. They have sent me a wrong size that I sent back. And ordered correct size again. So paid shipping fee twice. They first insisted they would keep the money for the return (never mind it was their mistake). Then only agreed to issue refund via store credit. And only agreed to pay part of the shipping cost back also via store credit. So 7 month forward I have two gift cards that I’m trying to use for another purchase and they don’t work. They literally scammed me twice.
We placed a large order with multiple shipping dates. Unfortunately, one item was never delivered. Albeit, we realized it too late and tried to plead to the customer service. However, we were told immediately that nothing can be done and that is our problem. So 3,5k down the drain.
May 26, 2025
Unprompted review
Reply from Jacobsen Plus
Hi Daria
Since you unfortunately chose not to provide your information, I'm unable to look into the matter, as I can't find anything under your name either. Please feel free to get back to us if you would like us to take another look at it.
Our flight was cancelled by SAS for no reason one year ago. I made case via Flyhjælp right away and they confirmed we are entitled to compensation. They sent claim to SAS and then sent it again few months after. They asked us to be patient. I wrote to them a year after asking about the progress and within days I got email that we cannot claim compensation due to extraordinary circumstances: absence of flyleader. This is a lie, because airline itself quoted bird strike as a reason for cancellation of flight (although no other flight on that evening were cancelled - a very targeted bird strike indeed). Case #FH188606
July 15, 2024
Unprompted review
Reply from Flyhjælp
Dear Daria,
Thank you very much for your Trustpilot review.
When you made use of our claim check, our system determined that you were eligible for compensation due to a delay of over 3 hours.
Upon final assessment of your case, we found that your flight disruption was caused by extraordinary circumstances.
On the day of your return journey, there was a significant shortage of air traffic controllers at Copenhagen Airport. This shortage resulted from the fallout of a proposal for higher wages for the air traffic controllers.
If you need further information about this, here is a link to a source that supports our conclusion: https://www.berlingske.dk/virksomheder/koebenhavns-lufthavn-frygter-massive-forsinkelser-vi-faar-nogle
We would love to help you secure your compensation, but unfortunately, according to EU regulations, you are not entitled to compensation as your flight disruption was caused by extraordinary circumstances for which the airline cannot be held responsible.
We hope that one day in the future we will have the opportunity to fight for your rights again, should you be unfortunate enough to experience another flight disruption.
Similar experience to others - Headway do not notify of subscription extension and keep on charging you until you go through dozens of steps to cancel their subscription. I learned an expensive lesson and I'll advise others to stay away from this fraudulent company.
March 21, 2024
Unprompted review
Reply from Headway
Hi there! We are sorry for any inconvenience you have had with our product. To make things right, we have asked for more info to address this matter quickly. Whenever you can, please get back to us. We will work fast to sort it out 😊 Thanks for understanding! Best, Headway Team
Bliv væk! De fortalte mig, at arbejdet vil tage 5 timer, og de ønskede ikke at give et engangsbeløb, så jeg gik med til en timepris. Arbejdet tog 2 timer, men de sendte stadig faktura på 5 timer. Jeg forsøgte at bestride, men fik aldrig et svar tilbage. Ikke en ærlig måde at drive forretning på.