MyParcel Reviews 

Their system is extremely frustrating, and they seem to make no effort to fix these issues.

I have contacted them several times through chat, call, E-mail and WhatsApp. Every time, they just keep talking without actually taking any action or resolving the problem.

They owe me nearly €300, since february but they still haven’t paid it.

I’m planning to leave this company as soon as possible. For anyone reading this review, my only advice is: stay away from this company.

Update: Still talking but no any action
I haven’t received any message from you.

Jeroen was a huge help in getting our MyParcel setup sorted. We ran into a few issues with our Shopify store, regarding export orders, but he quickly located the issue and got it working again. He even made a few extra improvements will make things run much more smoothly and will prevent this issue from recurring again.

He is Friendly, patient and great to deal with. Thanks again, Jeroen—I really appreciate your help!

Top service

I used this company for shipping on December 19th, and the package still hasn't been delivered. They don't respond to emails and instead of helping in any way, they only send an invoice for the weight difference. I do not recommend using this company; their communication is very poor, and they are unable to take any action.

Oh, how delightful—I've only asked a few dozen times for the groundbreaking, cutting-edge feature of a "stay logged in" button. But no, apparently that's far too complex for their brilliant minds. Their official response? "We have decided not to implement this." Translation: "We don't care about your time." So yes, every single day I get the absolute pleasure of typing my email address and password like it's 1995. What an incredible user experience! Truly, their respect for customers knows no bounds—specifically, it knows the lower bound of zero.

great customer service by Barry

The prompt help I got

Unfortunately, my experience with their customer support has been very disappointing. They make unilateral changes without informing customers, which creates confusion and frustration. For example, I paid extra for an insured shipment, only to find out later that it was not actually insured. When I reached out, the situation was not handled in a professional or fair way. Very poor communication and lack of transparency.

Yoran was a great help, accurate and patient.

We wanted to connect our webshop with my parcel, our account manager Dewy Banarsie, helped us with seemed the impossible, talked to the IT developer and made it possible for us to connect properly with the right settings.
We now can send all our packages with ease, SUPER HAPPY with the support Dewy.

Keep up the good work and please stay our account manager!

Bas

I wanted to get in touch to get more information and advice. I tried to get in touch several times (by phone, via chat on their website, then again by phone). Each time I got customer service on the line who actually told me that they would take note of a callback request and pass it on to Sales department. Sales ‘tried to call’ me once (if you can call it that; the phone only rang once). I immediately called back on that number and yes, customer service again. They then indicated ‘Sales will really call again, they always call’. Never heard from them again. We were very curious about the possibilities of this party, but after this first (and last) experience, we will not be switching to them. Very disappointing service in this regard.

Good points: The website application is easy and useful. It has very easy integration with Shopify.

Bad points: It charges a lot for shipments within the Netherlands. If I go to the DHL website and create the shipment myself, I send it much cheaper. There should be a discount on this. Another problematic issue is that when creating labels, it does it automatically, sometimes my shipments are in the form of letters and they are automatically charged the parcel price.

I have to inform everyone about the bad experience with this Integrator.

I started to use it for Etsy and Shopify and give a try for couple of week and maybe have subscription later, sales person started to spam me after few hours of the registration.
I did around 20 shipments and at some point import from etsy stop works, opened a ticket and chat with support but nothing happens, still nothing after 10 days.

I had a case on Etsy where the customer didn't receive the package, usually there is a cover for these kind of case that Etsy directly refund the customer not the shop. But in this case they didn't cover me because myparcel integration don't put the correct carrier on the Etsy platform and they can't recognize the the tracking going outside the policy.

If you are small business don't look at this Integrators for you shipment

Tried to enter a bunch of combinations for my shipment of a parcel, and there was a message about no carrier accepting these dimension.
Tried to scale it down to almost letter size, and still no answer.
Once I checked shipment to another country it was nothing like on the demo where prices started from fifty forty euro. It was one hundred fifty for a 3 kg package. Insane.

Had to login, fill out bunch of information before the service could bee seen, that it was utter disappointment. It seems that this service fail to ship by land, all air or what? Thousands of dollars is your first offer, and last?

Easy to use as a new business owner. Collection and creating of shipping made easy.

Top website, top ondersteuning

Barry van Weldam handled my query quickly and efficiently!

Keep up the good work!