Suibstantial Reviews

463  Average
TrustScore 3.5 out of 5

3.3

In the Clothing Store category

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Reviews3.3

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Rated 1 out of 5 stars

Just don't buy!!!

Bought "knitted " wool Yak cardigan which looked beautiful. Got today and nothing like the advertised cardigan! They sent me a horrible shiny,printed badly made item which I wouldn't have purchased! Took my money and now are refusing refund or to give me a return address 🤔 nasty company! Spend your hard earned at a credible company and NOT here!!

Date of experience: November 01, 2024


Rated 4 out of 5 stars

I got a T-shirt with a unique print…

I got a T-shirt with a unique print that really catches the eye. It took three weeks to arrive, which felt long. Quality is okay, fabric feels soft yet durable. The price seemed fair, came in simple, protective packaging. Overall, a decent buy.

Date of experience: November 07, 2024


Rated 4 out of 5 stars

Picked up this flag-themed sweatshirt…

Picked up this flag-themed sweatshirt recently. It’s a decent piece for casual outings and has a nice soft feel. Fit is pretty standard, though slightly snug around the arms. Considering the price, it’s fair value, but not exactly wallet-friendly. Be mindful of that.

Date of experience: November 02, 2024


Rated 1 out of 5 stars

TOO SMALL & NO REFUND …

I ordered a 3XL shirt because it was coming from China and I figured it would be cut small, but geez 😒 this shirt will only fit a child not an adult, I contacted the customer service support and they said I should keep the shirt and they will compensate me $2 USD ???? I paid $34.53 !!!!

Date of experience: November 02, 2024


Rated 4 out of 5 stars

This casual tee impresses with its…

This casual tee impresses with its exceptional quality and comfort. The vibrant print sets it apart, yet subtlety shines through. Definitely a solid choice for anyone seeking style without compromising on fabric feel.

Date of experience: November 04, 2024


Rated 4 out of 5 stars

Received a well-designed sweatshirt…

Received a well-designed sweatshirt after a two-week wait. Packed securely, though shipping felt a bit long. The meaningful print stands out, making it a unique addition to my wardrobe.

Date of experience: November 03, 2024


Rated 4 out of 5 stars

This stylish tee showcases a fantastic…

This stylish tee showcases a fantastic design that impresses instantly. Priced reasonably, offering great value for its quality. It arrived in a neat package after a somewhat lengthy shipping duration.

Date of experience: October 31, 2024


Rated 1 out of 5 stars

Suibstantialy Garbage products!!

Absolutely horrible quality products. I purchased items from this company and half of the order was complete garbage. So called sweater was so thin you can see through it & completely printed!, No care tag or origin of make, Ball cap is poorly stitched with pulls and crooked seams wording is unlegible. When I contacted Support (with pictures) They responded with the "warehouse team says items are fine"?! ( maybe in a 3rd world country) Then offered me $8.00 refund. This company is bottom of the barrel customer service and product !

Date of experience: October 30, 2024


Rated 1 out of 5 stars

False advertising

Sweatshirt I ordered except for the flag wasn't even close to what was shown. Buttons were on the wrong side.. sweatshirt does not represent the military grade shown on the website. As a veteran.. totally disappointed. False representative of the sweatshirt.

Date of experience: October 06, 2024


Rated 4 out of 5 stars

Snagged this tee with a cool small-town…

Snagged this tee with a cool small-town print, and its decent for the wardrobe. The style is trendy, though a few threads seemed loose after washing. Offers a solid casual vibe without breaking the bank. A touch more stitching quality could really elevate the overall experience.

Date of experience: October 24, 2024


Rated 5 out of 5 stars

Got this really cool sweatshirt with a…

Got this really cool sweatshirt with a patriotic print, and its both warm and comfy. A bit pricey for the wait time, as shipping took three weeks. Loved the design, but packaging could use a little more protection. Quicker delivery would enhance the buying experience.

Date of experience: October 24, 2024


Rated 1 out of 5 stars

Worst company ever

Worst company ever. The sweatshirts don’t come close to what is advertised. Now I want to return it.........no one answers their support e-mail group. I guess I have been scammed.

Date of experience: October 31, 2024


Rated 1 out of 5 stars

What you see on their website is definitely not what you get . . .

What the items appear to look like are not what you receive. I was looking forward to receiving my shirts, and I was so dissapointed with the quality that I received, I wanted to send them back the moment I opened them.
Also, while they say on their website that their warehouse is located in the US and they offer 24-hour shipping, it took 18-days for me to receive my items, and tracking definitely showed oversees for its origin of destination. Don't waste your money on their junk, you will not be happy.

Date of experience: October 03, 2024


Rated 5 out of 5 stars

This casual T-shirt boasts impressive…

This casual T-shirt boasts impressive quality and a creative design that stands out. The fabric feels durable and soft against the skin. Although the shirt arrived after three weeks, it was nicely packaged. Considering the price, it offers substantial value.

Date of experience: October 24, 2024


Rated 5 out of 5 stars

I recently got this T-shirt and mostly…

I recently got this T-shirt and mostly loved it. The quality’s impressive with a nice fabric feel. Delivery took a while though, about two weeks. Packaging was straightforward and secure. Pricing seemed reasonable. Faster shipping options could improve the shopping experience.

Date of experience: October 24, 2024


Rated 4 out of 5 stars

Got a cool tee with a pretty nice…

Got a cool tee with a pretty nice design that met expectations. Quality felt decent for the price paid. Took a full three weeks to get here, which was a bit too long. Packaging was quite basic, honestly, could have been better. Overall, an okay purchase experience.

Date of experience: October 24, 2024