Welcome Pickups Reviews 

50,548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 6,875 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the professional drivers are extremely punctual, exceptionally helpful with heavy luggage, and always provide a wonderfully smooth and comfortable ride to their destinations. Travelers also deeply appreciate the seamless online booking process, prompt confirmations, and clear communication regarding driver details well prior to arrival. Though some reviewers experienced significant delays, itinerary changes, or unexpected issues with their scheduled pickups, leaving them worried about missing important flights. A few consumers also mentioned encountering frustrating last-minute cancellations, missed connections, or communication problems that caused unnecessary stress during their otherwise pleasant journeys.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that drivers are consistently punctual, polite, and... See more

Staff

People report positive experiences with staff, highlighting that drivers are consistently punctual,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that booking is easy and communication via... See more

Location

Customers had positive experiences with location and finding destinations easily. Reviewers report that... See more

Booking process

Consumers find booking process to be positive and straightforward, with clear instructions and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Frank picked is up promptly from the airport and made sure that we were comfortable before he loaded our cases. He provided us with wonderful descriptions of the sights around us we drove out of... See more

Rated 5 out of 5 stars

Our original designated driver was unable to attend due to car problems. However we were kept up to date and advised a replacement driver would be there soon. Think his name was Ivan. He arrived 5mins... See more

Rated 5 out of 5 stars

This was an absolutely perfect Limo ride experience! The driver was very friendly and responsive- which was important given that my arrival time for pickup had been delayed for over an hour! The limo... See more

Rated 5 out of 5 stars

First time using Welcome Pickups. Nuno picked us up at the airport in Lisbon. Very comfortable ride, great local insights, and reliable. Advice: Definitely think about any delays you may experienc... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

51K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(50,548)

6,923 reviews in the last 12 months

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Rated 5 out of 5 stars

Welcome Pickups is a reassuring way to get to your hotel

I have used Welcome Pickups in France, Greece and now in Portugal. It's reassuring to know you have a professional driver, who knows your destination and how to get to your hotel from the airport or train station. Plus, you get a picture of your driver, and they have a sign with your name to ensure a safe and secure trip.

September 10, 2026
Unprompted review
Rated 1 out of 5 stars

Book these guys, if you want to be let down.

Book these guys! If you want to be let down and end up using a local taxi.
Booked a transfer, paid the fee, got the confirmation, travelled, got off my flight to an email saying 'Sorry, your transfers been cancelled, we couldnt find a driver'
Frustrating, because there were other options available when I was booking, and had this company made it clear that a booking isnt a booking, I wouldnt have booked.
Avoid them for your own sake.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect …

Perfect good communication from the driver as our flight was late, my fault I never herd the phone calls or messages, would highly recommend & will defo use again ⭐️ ⭐️ ⭐️⭐️⭐️

September 13, 2026
Unprompted review
Rated 5 out of 5 stars

Won't be the last time I use Welcome Pickers

This is the first time I have used Welcome Pickers, but it won't be the last. Both our drivers were great; punctual, chatty without being overly so, and very knowledgeable about Panama City and the surrounding area.

This is great can't fire money and I highly recommend them.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to use

Super easy to use, web site and app work well. Driver always ready and waiting for us.
Have used three or four+ times already when on our travels and already have booked with them for our next trip.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The service was easy to book and follow on the Welcome Pickups app. Communication from the company prior to travel was excellent. I was able to text my driver to let her know of my progress through customs.
The Mercedes pickup car was clean and ultra modern. My driver was prompt, friendly, and made the driver very comfortable and fast. It was a great experience overall.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, we were kept fully informed at all stages of the pick up. We were notified who our driver was and details of his car. Collection and the trip to our hotel was smooth and pleasant.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt arrival

Prompt arrival, very clean car. Driver very attentive with bags and lifted them all the way through the station. So accommodating and friendly.

September 20, 2026
Unprompted review

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