HostPapa Reviews 

Romel S was quick and solved my problem .

worked on some SSL issues, resolved quickly thanks to lucas. Hostpapa has great reps and usually issues resolved over chat.

Because, she is the first one who truly helped. She did not send me on a goose chase. Amazing!!

best service and customer service, thanks Robert

This was my second time using live chat support in one day and Jericho M. helped me in a timely fashion and was patient with my questions. I'm hopeful my issues are finally fixed but knowing I can reach a live agent 24/7 when I have problems with my website domain is a huge comfort. I would recommend HostPapa to anyone :)

Six days of downtime, wrong answers, and days of silence. Avoid if your business depends on uptime.

I am a web developer who had hosted my own sites and my clients' sites with a company called LFC Hosting. Best customer support I ever had. Until they sold out to HostPapa.

On September 9-10, 2026, HostPapa migrated my account to a new server. They gave ZERO direction on what exactly they were doing. It turns out they migrated not only websites, but email and databases as well. No messages were sent informing me of need to do ANYTHING.

Then I find out my sites have stopped working.

Six days later, at least one site is still down.

What went wrong:

No notice, no documentation. My sites, databases, and email were all moved without warning. I asked four separate times where the new connection settings and FTP (File Transfer Protocol) credentials were documented. I was never given a single link. Every change I discovered, I discovered by finding something broken.

FTP was dead for four days. When I reported that the new IP address they gave me did not work, the next reply gave me the same address again. Because FTP was down, I could not enable error output, which meant I could not diagnose my own sites. I was locked out of fixing the problem they created.

They gave me database advice that was flatly wrong. Support told me twice to point my connection string at localhost:3306. That is the default port for MySQL. I do not run MySQL. Every site I host with them is .NET and SQL (Structured Query Language) Server. The same reply referred to "your PHP applications." I have no PHP (Hypertext Preprocessor) sites and never have. Nobody looked at my account before answering.

They did not transfer file permissions. My e-commerce site threw an access-denied exception on every page load. I diagnosed it myself once FTP was finally restored: the ACLs (Access Control Lists) were not carried over in the migration. Basic migration hygiene. I asked them to audit permissions on my other sites. No response.

They made further changes requiring DNS (Domain Name System) updates and then did not make the updates. That took two more of my sites offline days after the original migration. Again, no notice.

Hundreds of emails vanished. Messages disappeared from both the Sent and Inbox folders of my primary business address. I supplied a dated screenshot proving they existed. I was never told email was part of the migration at all.

They could not tell me where my own data lives. They said the old server was decommissioned. I could still log into it. To this day I have no written confirmation of which database server my sites are actually reading from, or whether my clients' orders are landing in a live database or a stale copy.

The support was worse than the outage. I was told on day one that someone would be notified within fifteen minutes. Hours passed with nothing. Notes from my phone call were never entered into the ticket. I asked for a callback repeatedly and never received one. On September 14, after four days, I got a reply confirming the ticket had been "forwarded." That was the last I heard. It is now September 15.

The pattern is what makes this unforgivable. Every failure here traces back to the same thing: HostPapa changed my infrastructure and did not tell me what changed. Then, when I asked what changed, they guessed. I have spent the better part of a week doing unpaid emergency work to repair damage I did not cause, while explaining to my own clients why their storefronts are offline.

If you are a hobbyist, you may never notice. If you run a business on your hosting, understand what you are buying: a provider that will move your servers without warning, break your sites, give you incorrect technical guidance, and then stop replying.

I am requesting a refund. I expect I will end up invoicing them instead.

My advice? RUN! Or have good lawyers.

Always served with prompt, friendly, efficient service

I always find that the support team is friendly and efficient. My problems are quickly resolved. Emman B. was right on it and gave a clear description of what the issue was and how it was handled. Thanks!

I contacted the HostPapa team about my email issue, and Lucas S contacted me and helped me a lot to resolve the issue

Thanks for the help, Lucas.
Highly appreciated!

Hostpapa are always available to resolve my website issues. Romel S. assisted me today to help me get my website sorted. it took less than 10 minutes. Would recommend to others looking for websites.

Jonathan G. is truly my Hero!!! He resolved my year long huge headache by navigating and fixing my issues! Jonathan was amazing, so very patient, awesome, fabulous, and so very knowledgeable!!!! He had a very kind attitude with excellent customer service skills!!
What a fantastic asset Jonathan is to your company!
God bless you, my Hero!!!

The service was great! Very efficient and quick. They resolved my issue in less than a day.

Pretty fast technical support. The information provided by the service team was clean and understandable to help me resolve my issue.

24/7 support from extremely helpful and knowledgeable staff. Always get my problems resolved quickly.

i HAD TO MAKE SOME CHANGES to my DNS settings, which I have no idea what that means, and contacted support at HostPapa and the agent, Jericho M., offered to do it for me. Over the top service!

I honestly can’t thank Jericho Montoya from HostPapa enough for the help he gave me with my website.
I was in a really stressful situation and was worried about getting my website back. Jerico could have simply done what was required and moved on, but instead, he went way and beyond to help me get everything restored.
What really stood out to me was his patience and willingness to keep working through the problem. He took the time to understand what was going on, worked through the issues, and stayed focused on getting my website back up and running.
You can tell when someone is just doing their job, and you can also tell when someone genuinely cares about helping you. Jericho Montoya was definitely the latter.
He turned what was a very stressful experience for me into one where I felt like someone was actually in my corner. That means a lot.
Jericho Montoya, thank you sincerely for your patience, dedication, and for going the extra mile to restore my website. I truly appreciate everything you did.
HostPapa should know that they have someone special on their support team. Jerico is a ⭐⭐⭐⭐⭐+ in my book!

Lucas with HostPapa's Technical Support team helped me with a problem with one of my websites today (September 3, 2026).
His help made a particular plugin work the way it was supposed to, which was a big help to me!

Othman.B from HostPapa helped me with my case and turned a complicate situation into an easy task. I feel safe and protected knowing that Othman.B is around. Thanks Othman.B from HostPapa.

AVOID!!! BUYERS BEWARE! Their website is glitchy and created multiple debits on my account in a 1 hour period! They withhold your money and mine was around $500 and then do not giving any product or domain through their dodgy transactions witholding. They ignore you for days and provide poor customer response times wasting precious business money and time in going back and forth for a week with big ignorance gaps ongoing and their money back guarantee can't be trusted!! It takes over a week of ignorance then you might see moneyback if you keep following up as they don't!

HostPapa are aware of outstanding debts and takes over 7 days and saying lawyers will be next following up, as they have very little follow up, unnecessary delays and interaction. Quickest response ever below and shows they do know! Do better HostPapa and do what your website says we shouldn't have to wait 30 days for a refund.

See evidence here they act like they don't know then break Confidentiality, Privacy and Data laws in Australia! Use at your own risks as they delay your paybacks they don't provide what you pay for and their website has glitches that resulted in 3 charges that all say HOSTPAPA Accounts don't lie and photographic evidence.

@HostPapa I still have screenshot of evidence of your public breach even though you edited your comments.

Anyone reading this -Beware of very poor conduct!

GO ELSEWHERE!!