Buying wasn’t straightforward as the Samsung credit wouldn’t work. Also couldn’t double check delivery etc Delivery was very vague & the delivery slot didn’t arrive until 11pm (too late so didn’t... See more
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Review summary
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I really liked the trade-in discount offered by Samsung, it meant I could get something substantial for my old phone towards my new phone. However, I was given a little less than was promised after I... See more
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The delivery of the charger lead for my Galaxy 9 smart watch was very quick and the lead well packaged. The product itself works well but the price seems extortionate for a small watch charger which... See more
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Having pre booked a trip away, I agreed to a delivery date of Weds 9th Sept. Which was later endorsed by Samsung emails. Whilst I was away I received an email on 28th Aug from DPD, stating that they... See more
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Company details
About Samsung UK
Written by the company
Samsung inspires the world and shapes the future with transformative ideas and technologies.
The company is redefining the worlds of TVs, digital signage, smartphones, wearables, tablets, home appliances and network systems, as well as memory, system LSI and foundry.
Samsung is also advancing medical imaging technologies, HVAC solutions and robotics, while creating innovative automotive and audio products through Harman.
With its SmartThings ecosystem, open collaboration with partners, and integration of AI across its portfolio, Samsung delivers a seamless and intelligent connected experience.
Contact info
United Kingdom
- www.samsung.com/uk
4.2
Great
41K reviews
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Brough a phone outright
Brough a phone outright, cheaper online directly from samsung and offered a longer 3 year guarantee for the same price as others offer a one year. Quick dispatch and updated tracking to ensure the product arrives quick and efficiently, product sercurely packaged. Everything as described.
July 4, 2026
Unprompted review
The product doesn't work
The product doesn't work. Sort it out please! Paid a lot of money for this and doesn't work anywhere near as good as the LG one I bought 10 years ago
September 2, 2026
No comments
September 17, 2026
Fast delivery
September 17, 2026
Delivery, Price and Performance all good
Quick delivery (Amazon), easy data migration using Samsung app, good price with a free tablet on offer. The only downside was the tortuous process for claiming the tablet.
September 20, 2026
I love the product and the delivery…
I love the product and the delivery process was top notch
September 16, 2026
It was great and fast delivery
I really liked the phone. I’ve already filled out the form for the cashback deal offered by the company, so now I’m just waiting to see how long it takes to arrive. It would have been better if it had come bundled with the device at the time of purchase that would have been more convenient. Anyway, I also got free earbuds with it, so I’m very happy about that.
September 18, 2026
Paid for next day delivery
Paid for next day delivery, wasn't aware a pin was needed so could not be delivered. Then paid DPD £ 10 for the next day and it still didnt arrive on time. DPD offered no collection ir redirection
September 20, 2026
Not get free earphones with order new…
Not get free earphones with order new galaxy s26 ultra ( they were free with the phone order).
September 16, 2026
Is amazing,Im very happy Always with…
Is amazing,Im very happy Always with samsung Is Number 1 for everything you want
September 20, 2026
SLOW RESPONSE AND PASSED THE BUCK TO THE RETAILER
I bought a new Samsung TV QE55QN73H UK spec from John Lewis in July 2026. Its was to replace my 11 year old Samsung Series 6 TV. The TV is fine but doesn't have BBC IPlayer due to Samsung not submitting this model to the BBC for functionality testing. The TV was advertised in a World Cup promotion during in July 2026. So having IPlayer would have been useful for watching the World Cup held in North America. Samsung have admitted it was due to a change to their Operating System, new software and a pending certification in process with the BBC. All delays the responsibility of Samsung as most TV manufacturers LG, Sony, Panasonic etc have a solution. Speaking with Samsung UK they cannot provide a solid date for a solution other than a 'we are working very hard and a solution will be available soon' ! We are now in September 2026 and a UK spec tv should have the national broadcasters IPlayer app available on release along side ITV, C4, My4 which are supported. As Samsung are incapable of providing a solution I bought an £80.00 Amazon Fire 4K stick, which Samsung agree is a solution but they don't want to refund me. They have told me its the responsibility of the retailer and to take that up with them. But no solution no timetable just corporate world salad. I have used Samsung products for years including TV and Soundbars etc. I really expected better from the Worlds largest supplier of Smart TVs and technology.
July 30, 2026
Unprompted review
Very competitive price for a great…
Very competitive price for a great vacuum cleaner! Samsung is always our first go to for any appliances!
September 20, 2026
Very disappointing experience with…
Very disappointing experience with Samsung
I have been a loyal Samsung customer for over 15 years, so I’m extremely disappointed that this has happened to me for the second time.
I purchased a phone which came with free Galaxy Buds, but the Buds were missing from my parcel. Thankfully, my husband recorded a video while opening the package, clearly showing that the Buds were not inside. We started recording our Samsung parcels because we experienced a similar issue with Samsung in the past.
I have already sent Samsung the unboxing video as evidence and raised the issue with their complaints team, but so far I have received no proper response or resolution.
It is incredibly frustrating to be a loyal customer for so many years and still have to chase a company over an item that was supposed to be included with my purchase.
I expected much better from Samsung. I hope this is resolved, but based on my experience so far, I am extremely disappointed.
September 17, 2026
Good buying process
We got good discount through Blue Light Card .
Process of buying and picking a delivery slot was very easy.
Delivery was on time and friendly.
September 19, 2026
App was easy to use and product was…
App was easy to use and product was delivered faster than expected
September 16, 2026
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