109,524 total
i m a monthly client of Yoox,i really like it and i like the professional version of application and everything else,,
my only issue with this experience is the sizes of items,some of the items don't match with the real size or fit accordingly,,,
thank you
Date of experience: September 18, 2024
Always great experience with YOOX. Good sales also for luxury goods. Delivery and return of orders are fast and easy, exact updates by emails. Recommend!
Date of experience: September 18, 2024
It's clear that they care about quality and presentation. The service is incredibly fast and packaging is beautiful. Would highly recommend to used store for shopping .
Date of experience: September 18, 2024
Read the reviews before ordering from YOOX, as I hadn't used their service before.
The reviews gave me alot of confidence to order.
I wasn't disappointed.
Easy to set up an account, easy, secure payment methods.
Easy to navigate through the website.
Access to Q&A.
Easy to use the information/tracking
Boots arrived securely/quickly.
Excellent quality boots.
Great price.
All customs/taxes included in the total amount payable.
I will definitely use this company again.
Highly recommended.
Very well, securely packed
Date of experience: September 04, 2024
I LOVE YOOX! I buy much of my clothing here. The variety and availability of the designer brands I’m interested in is excellent. The prices and sales are fantastic. The shipping is super quick. Returns are a breeze.
Date of experience: September 13, 2024
Beautiful designer boots at a great price. Very pleased with packaging and shipping. Will definitely shop YOOX again.
Date of experience: September 17, 2024
Although YOOX's inventory has changed significantly, there are still a few great deals.
My latest 2 purchases gave me one sandal with the wrong color and recently a TOD sandal with the wrong heels. I've been a customer for a long tie, this is the first time I received wrong purchases.
Date of experience: September 11, 2024
In the past, when I placed an order paying the UPS charge, if I wasn't at home, I would leave it at an associated store and I could pick it up later at the partner store's opening hours. Now YOOX does not authorize this option and it has to be delivered directly by hand, whichever It makes delivery and collection of the order very complicated. which makes it very difficult to receive your purchase.
Date of experience: September 18, 2024
YOOX provides the following key advantages:
1) Huge selections on my favourite label
2) High level of discounts
3) Learn from mistakes to eliminate repeating errors in customer fulfilment
4) Customer satisfaction focus with loyalty program enrollment
5) Executive level support to address / resolve critical concerns and issues
Once those early issues were addressed and resolved, my YOOX shopping experiences have improved significantly.
This results in more and more and more purchases.
Date of experience: September 16, 2024
Bought two items express delivery, came late with the wrong item inside, called customer service straight away explaining the same, they said they would send email for me to reply with a photo of the wrong item sent, link never came. Emailed Yoox customer service and sent photos and received a message from Alexandre Christy Yoox customer services saying I cannot have a refund because the items have been dispatched and to send a photo of the damaged item! I no longer want the items ordered because they have not arrived on time, have a coat which I did not order and told that I cannot have a refund ! Awful never going to use Yoox again
Date of experience: September 17, 2024
You can find some interesting offers, but the way they treat their long-time clients is unacceptable. After being a client for five years, instead of receiving extra discounts, I now have to pay to return clothes that don’t fit.
My latest experience is that I ordered a dress that had a short sleeves on a picture, but I received a dress with long sleeves. Now I have to pay the refund because the app provided the wrong information about the product.
Date of experience: September 16, 2024
even though I returned one item, the turnaround for the second order was so prompt, I was so happy
Date of experience: September 18, 2024
Please unify the sizes, the table if the sizes us not clear actually complicated, accordingly several times I return my shipment
Date of experience: September 18, 2024
Good range of products for all budgets, great prices and special offers. Very fast delivery
Date of experience: September 18, 2024
I received exactly what I saw in the pictures on the website Delivery without problems.
Date of experience: September 18, 2024
Item was exactly as expected from the photos and description. Packaging was really good. Delivery was delayed though and ups tracking service was providing incorrect and misleading information.
Date of experience: September 17, 2024
I’ve been a loyal customer for about 10 years. The quality is good, and the descriptions are mostly accurate. I usually order 3-4 times per year, but I would order more often if the shipping costs for smaller orders (1-2 items) were more reasonable. It feels a bit strange to buy children's shoes for 30 euros and then pay 26% of that cost for shipping, doesn’t it? Also, the packaging can be wasteful at times—tiny items arriving in huge boxes. From an environmental perspective, more eco-friendly packaging would be appreciated.
Date of experience: September 05, 2024
You can find some interesting offers, but the way they treat their long-time clients is unacceptable. After being a client for five years, instead of receiving extra discounts, I now have to pay to return clothes that don’t fit. Even more, I ordered a dress that had a short sleeves on the picture and I received a long-sleeved dress which I wouldn’t buy in the first place. And now I have to pay to return something that didn’t match the description, which is obviously is the fault of the website.
When I contacted the customer service, the response was that they are sorry and they don’t have a solution.
Date of experience: September 16, 2024
Reply from YOOX
Hi Nika, thanks for your feedback. We are sorry about the problem you encountered and that your experience on yoox.com was not up to your expectations. We have seen that you already received assistance via email. You can always contact us for any assistance by filling out the form available in the Customer Care area, at yoox.ly/yooxlovesyou or on Facebook Messenger and we will be more than happy to help
Huge unmatchable selection of high end brands.
Some of the best prices in the web if you can wait the right offer.
Delivery is slower than competition and info about measurement and sizes quite poor, so it works if you know the brand and your size with them.
Returns UK to Italy can be tedious.
Date of experience: September 06, 2024
Was sent the incorrect size shoes by Yoox and they refused to make the mistake that they made right. Bad businesses.
Date of experience: September 18, 2024
