When attempting to order it adjusted the quantity then it would not offer the warranty. It was difficult, for the first time, to place an order.
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See what reviewers are saying
This transaction was a warranty claim and they were spectacular! I was asked to provide some information and images, then voila, a replacement lock is on its way. Thank you team-
I ordered a left-handed lock in error; I actually needed a right-handed lock. The customer service team was so responsive in helping me return and reship. Can't thank them enough. When the correct ite... See more
Company replied
Customer service was quick to answer my concerns. They were very helpful in understanding that my broken product was only a month out of warranty and they honored the warranty and shipped me a replac... See more
Company replied
Company details
Written by the company
Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places. Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors
Contact info
2609 E 14 Street, 11235, New York, United States
- 833-353-1775
- info@vizilok.com
- vizilok.com
4.7
Excellent
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Not a big deal website was nice seemed…
Not a big deal website was nice seemed to be users friendly
April 2, 2025
Reply from Vizilok
Thank you
I had a question about an ADA door…
I had a question about an ADA door handle and used the Chat session option to reach out. I couldn't get through for some reason, but the representative emailed me right away and answered my question! I've never had that happen before and it was a wonderful customer-service moment!
March 13, 2025
Reply from Vizilok
Thank you for the kind feedback! Glad we were able to catch up with you!
Great commercial door handles
Great commercial door handles. Good quality and feel sturdy for our customers.
February 8, 2025
Reply from Vizilok
Thank you!
My experience came quickly and is…
My experience came quickly and is responsible. I liked the lock handle and it was perfect.For privacy
March 3, 2025
Reply from Vizilok
Glad we served you well!
Reply from Vizilok
We're really happy we could assist you!
Vizilok has showed up for Swannanoa
Vizilok has showed up for Swannanoa, NC in our time of need. These are very generous folks, and I'll be back to work with them again and again.
February 8, 2025
Reply from Vizilok
Thank you, we're more than happy to help <3
Don't add a 3 year warranty as a…
Don't add a 3 year warranty as a default purchase setting. Not cool. If a client wants that, make them select a ticker.
January 31, 2025
Reply from Vizilok
Thank you for your feedback. We'll work on optimizing the process.
customer service knew there product and…
customer service knew there product and was even able to locate company that purchased to help verfiy correct lock
January 24, 2025
Reply from Vizilok
Happy to help!
Reply from Vizilok
Thank you!
Great
Great service and support when I have a question. Great prices and fast shipping. Keep up the good work guy,s!
January 2, 2025
Unprompted review
Reply from Vizilok
Thank you, we will!
Had a defective unit
Had a defective unit. They are sending a replacement at no charge. How awesome is that? Thanks. Great customer service. Will buy again.
December 2, 2024
Reply from Vizilok
Thank you, we try to do our best!
Reply from Vizilok
Hi Aaron, we apologize for the dissatisfactory experience you encountered. We made sure to address the issue with a faulty batch of product we sell and ship through our site. It is more challenging to resolve such inventory issues after the defect was discovered with inventory that was sold on another website, which is where you purchased your locks. We have covered any such issues by replacing faulty inventory for all customers, including your purchases, free of charge. We hope you understand, and we are taking your dissatisfaction very seriously, doing our best to avoid any future repeat situations.
Product was sent promptly. Great Company
Product was sent promptly. Installed with ease and is great quality. I would buy from Vizilok again with no hesitation.
December 11, 2024
Reply from Vizilok
Thank you!
Customer service is fast and…
Customer service is fast and responsive. The chat option was helpful too for determining which lock would be best for our doors.
December 18, 2024
Reply from Vizilok
Glad we could help!
Super easy online ordering and quick…
Super easy online ordering and quick ship time. Heavily constructed door locks for use in our business.
December 12, 2024
Reply from Vizilok
Thanks!
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