Everything was okay, very prompt. Customer service was polite, however when I wanted to cancel installation and just wanted to be refunded. Customer sevice was willing to offer me 15 days free trial instead of 7, then I refused and told them I didn't realize that I already have fibre optic with telus in my apartment built in and thats why I had to cancel. However she kept trying to give me more incentives to go with them, so I said in a well mannered tone that I would like a refund as I already have internet. So she put me on a brief hold and contacted her manager, then came back online shortly, and started the process of terminating my account. I got an email right away, and she said I will be refunded within 3 to 5 business days. I told her thats too long, especially when I just emt them my payment, then she said they don't have emt, which I find unbelievable because the last provider I tried to go through with GETUS, and they were ready to ship my modem until the shipping noticed my area wasn't covered. So they apologized and immediately reimbursed me. The manager even called me and apologized. This lady wasn't even listening to me, she kept referring back to what she follows on her policies for their company, nobody really has a sense anymore to look out of the box. I'm not satisfied.