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Anyone else have front erase all the cc’s on any draft email left open over night? I’m assuming they all get erased when the computer goes into rest mode but it doesn’t happen to a co-worker.

223

2 days ago

andre_schneiderConversationalist

Connectors

Dialpad Integration

Hi guys, I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

6 days ago

Thomas BrewerRookie

Product Q&A

sent items only showing the last 2 days

I have a user who was having email issues during the AWS outage yesterday.Now her email is working, but her Sent items folder is only showing the past 2 days. We can search and find older emails in the Sent folder so we know they are there, but we cannot scroll back past yesterday morning.We did try turing off sent item tracking and turning ir back on to see if the sent folder would resync, but that does not appear to have made any difference. Are there any other things I can try? The are connected to O365 ThanksThomas

171

8 days ago

alyshaConversationalist

Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

75117

8 days ago

kl-stay-boldConversationalist

Product Q&A

Claude MCP Integration

Hi, is it possible to have Claude read all of Front’s transcripts and extract insights? Grain (our call recording software) has an MCP integration https://grain.com/release-note/06-18-2025 that is wildly helpful for marketing teams to understand patterns. One use case is, “What are people reaching out most about in the last 30 days in Front. Extract exact quotes and replies that our team said. Then group by themes”. We’ll then set up webinars for these topics. There’s just so much raw data in Front that it’s hard to make sense of it manually for marketers, so an integration would really help!

421

13 days ago

ksantosConversationalist

Product Q&A

Request for the ability to mass delete auto-created contacts

Hi I’ve been struggling to have our contact list up to date and it would really help me to have the ability to mass delete auto-created contacts. Perhaps you can integrate this feature or at least allow front support to have an internal way to achieve this.

191

14 days ago

jessica_gonzalezRookie

Workflows discussion

Print Preview

Is there a way to print preview documents when printing in Front? Every time I try to print a document it shows “This app doesn’t support print preview”.

251

15 days ago

makoba_ngulubeConversationalist

Workflows discussion

How do you balance shared inbox efficiency with individual accountability in Front?

Hi everyone,We recently rolled out Front to manage our customer support inbox, and it’s been great for collaboration — especially with assignments and shared drafts. However, one thing we’re still figuring out is how to balance teamwide visibility with clear accountability.For example, if multiple teammates jump into a thread to help, sometimes the “owner” of the conversation gets blurred. On the other hand, if we stick strictly to assignments, we lose some of the fluid teamwork that makes Front powerful.I’m curious: How do you structure ownership rules for conversations? Do you let teammates “jump in” freely, or do you enforce strict ownership until a conversation is resolved? Are there any workflows (tags, rules, or analytics dashboards) you’ve set up in Front to help track individual accountability while still encouraging collaboration? Would love to hear how other teams have struck this balance!—Do you want me to also draft a reply post that you can use to comment on someone el

612

17 days ago

Hassan_PervezConversationalist

Get started on Front

Best Practices for Sales Team Under 5 Users

Hi, I am new to front and wanted to learn from others that have a small group of 2-5 sales reps and how they are currently using front and what type of automations are helpful to ensure a smooth customer experience while ensuring the app is being used proficiently?

262

21 days ago

specialwhipConversationalist

Connectors

App requests not surfacing in Macros/Rules

Hi, I am setting up a new support portal, and started an Enterprise Trial so that we would have access to application requests so that we can hit our custom API. After setting up an app request, testing it successfully (“Test Successful”), and the status is “Ready,” it is NOT surfacing when selecting the “Select app request” action in a new macro/rule workflow. See the screenshots below.This is the app request, showing “Ready” status: And when creating a new macro, it keeps telling me to setup a new application request, because it cannot find the ones I have created:Is there something wrong with my account setup? Why can’t I use the app requests in rules/macros?

584

22 days ago

Front users

Community topics about Front features and workflows

Welcome & resources

6 topics

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87 topics

Get started on Front

132 topics

Product Q&A

346 topics

Workflows discussion

173 topics

Connectors

21 topics

Desktop release notes

24 topics

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Community topics about Front APIs and SDKs

Welcome

3 topics

Developer Q&A

372 topics

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37 topics

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68 topics

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Community topics about Front Partnerships

Welcome

2 topics

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11 topics

Partner discussion

6 topics

cat_apacFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9280New

added idea PRD-I-9280 Teammate + Dialpad status control — Idea submitted in AHA and pushed to Insided via API

13 hours ago

patrick_bassiEnthusiast

Product Q&A

New Front Update--Opinions

How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice. Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top. Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top. I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first iteration.

273561

18 hours ago

TechbobConversationalist

Get started on Front

Front auto archives emails those assigned to anyone else

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

7187

1 day ago

zachihleRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9275New

added idea PRD-I-9275 H1, H2, and H3 options in email composer — Idea submitted in AHA and pushed to Insided via API

1 day ago

zqushHelper

Developer discussion

Is anyone working on creating an MCP server for FrontApp?

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client. There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

71714

1 day ago

roberto.auriemmaRookie

AHA idea https://front.ideas.aha.io/ideas/PRD-I-9273New

added idea PRD-I-9273 ✉️ Suggestion: Smarter Handling of Newsletters and Notifications in Front — Idea submitted in AHA and pushed to Insided via API

2 days ago

futureproofHelper

Developer discussion

I Made a Chrome Extension to View Attachments in Front

Front on the web does not have a built-in attachment viewer (it opens in a new tab), which I desperately needed for my attachment heavy workflow, so I built a Chrome extension that fills the gap - github.com/i3devco/front-attachment-viewerWhat it does:Enhanced PDF viewing with text selection, search, and navigation Zoom controls for PDFs and images Keyboard navigation and swipe gestures One-click downloads preserving original filenames UI designed to match Front, with dark mode support Supports PDFs and images.Everything runs locally in your browser. No data is sent to external servers.Obviously this is unofficial and not affiliated with Front. Let me know any feedback!

170

2 days ago

Front ParoxysmConversationalist

Product Q&A

Front Erasing CCs on Drafts

Anyone else have front erase all the cc’s on any draft email left open over night? I’m assuming they all get erased when the computer goes into rest mode but it doesn’t happen to a co-worker.

223

2 days ago

samfromfrontFronteer

AHA idea https://front.aha.io/ideas/ideas/PRD-I-9270New

added idea PRD-I-9270 Bulk add Slack channels — Idea submitted in AHA and pushed to Insided via API