RaftLabs

BACKGROUND

Please describe your company and your position there.

I am the founder of a sales agency that helps B2B SaaS and Software companies drive revenue growth.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We wanted to build a custom backend solution that allowed us to create and manage campaigns for our clients as well as bringing in a more streamlined/automated workflow for launching campaings.

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke to multiple vendors globally and I felt that RaftLabs had a lot of development experience for both small businesses as well as enterprise businesses. When I had the initial discovery call with Nirav he made me feel like he understood the problem's that we were facing and came up with a lot of good solutions to solve the problems. Furthermore their pricing was competitive and in line with what we budgeted for along with timelines for the project completion date.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

RaftLabs designed the UX/UI as well as helped me through strategy sessions to figure out what the best potential workflows were. Their then build the backend solution and made sure that we were happy with it. Furthermore they gave us a period of time where we could ask for changes once the project was delivered which I found to be very useful.

How many people from the vendor's team worked with you, and what were their positions?

We were working with three of their team members. Nirav the Co-Founder helped us through strategy and we had a project lead who kept us up to date along with a full stack developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Overall I really enjoyed our experience with RaftLabs their quality of work was great and they delivered the project under budget and before our desired deadlines.

Describe their project management style, including communication tools and timeliness.

Communication was done through Slack, Zoom calls and we were given weekly updates on the project status.

What did you find most impressive or unique about this company?

We had constant communication with their team, what I found very good was their experience and ability to make suggestions after understanding our desired outcome.

Are there any areas for improvement or something they could have done differently?

The project was extremely successful. I can't think of anything I would have changed if we did it again.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager for an influencer marketing agency based in Ireland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RaftLabs?

We were operating for a good few years without any sort of IT system in place other than email and Google Docs, and we wanted to enlist an agency to help us see what other solutions were out there. We contacted RaftLabs to basically improve every part of our process.

SOLUTION

What was the scope of their involvement?

We first discussed our initial issues and situation with RaftLabs. We mapped out our internal processes, for which different members of their team made different suggestions for improvement. They came up with two potential plans that we could go with. One was a custom-built IT solution, and the other was sort of a no-code solution with existing tools. 

We chose to go down the road of the custom-built IT solution to understand what that would be like. RaftLabs built out a product roadmap and four iterations of it that focused on four different aspects. All of the iterations centered around one team. 

We didn’t end up going with the fully custom-built IT solution though, mainly because we felt it was probably two steps ahead of where we were at that point. We had no IT, so we didn’t want to jump into something custom.

What is the team composition?

I was initially in contact with two members from their senior management team. I went on to interact with a total of six people, but I was constantly in contact with only 2–3.

How did you come to work with RaftLabs?

When we were searching for an IT agency, RaftLabs was recommended by Clutch. We did contact a bunch of people, but RaftLabs was the one we eventually filtered down to. They’re one of the more affordable options, which is also why we went with them. 

How much have you invested with them?

The cost of getting the product roadmaps was around €1,800 (approximately $2,000 USD).

What is the status of this engagement?

We started communicating with them in October 2021, and the work was completed in the middle of December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RaftLabs really gave us a picture of what we have to do in terms of building out and improving our processes. They walked us through how we should think about our business as well. We got a lot of intangible benefits from the process.

How did RaftLabs perform from a project management standpoint?

They performed incredibly well. They really understood the issues that we presented to them, which isn’t easy since our industry is quite specific. 

They did suggest that we use Asana, but seeing as we didn’t get to the actual project execution phase, it wasn’t really necessary. All of our communication was positive and fast and was done over Microsoft Teams and email. 

What did you find most impressive about them?

RaftLabs has the ability to drill out the core of our issues. Even for our relatively new industry, they proposed a lot of different solutions. We had always struggled to find something that really fit what we needed, but they were able to bring up the basics of what was required. They really helped us frame what we should do going forward and what our first steps should be.

Are there any areas they could improve?

In hindsight, maybe they could’ve pushed us towards doing a non-custom solution. To be honest, though, I don’t even know if we would’ve said yes because we were very much leaning towards doing something custom. Overall, no, there’s nothing they could’ve done differently. I found them great to work with.

Do you have any advice for potential customers?

Get in touch with their team. On top of their affordable services, they’re very honest and upfront. It’ll also help to let them know that there isn’t just one way to move forward because they’re open to finding multiple ways to solve a problem.

BACKGROUND

Please describe your company and your position there.

I am a director in Brandfire and we are a customer loyalty and rewards agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We hire Raftlabs to build a B2B rewards platform for one of clients. We require a web based solution along with an app. Furthermore, members were required to upload proof of purchase. We also a required a points solution so that members were awarded a point for every proof of purchase uploaded.

SOLUTION

How did you select this vendor and what were the deciding factors?

We work with a number of web design and development companies. We provided a brief. Raftlabs response was by far the best both in terms of answering brief, suggestion other elements, and value of money

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have a kick-off meeting. The team provided wireframes, design mock-ups, customer journeys. We also had a number of integrations which we went through in detail.

How many people from the vendor's team worked with you, and what were their positions?

There were 4 on Raftlabs team including project manager, designer and developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our main KPI was membership both on the web an app. To date, we have exceeded the target set out which is an indication of how easy it was for members to sign up and engage with the program

Describe their project management style, including communication tools and timeliness.

Mainly Asana which allowed for easy communicaiton and project management They also shared video on how to use the platform which was very helpful

What did you find most impressive or unique about this company?

Communicaiton was key. They provided ideas that we hadn't really thought of, which helped our program standout.

Are there any areas for improvement or something they could have done differently?

No. We had a few tiny bugs at launch which is to be expected and Raftlabs were on hand very quickly to solve and fix them

BACKGROUND

Please describe your company and your position there.

I'm the Head of Finance for the India Business Unit.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We wanted to build an ecommerce analytics web application that allows us to monitor the pricing and other related information of our products and compete on various 3rd party commerce marketplaces in real time. The goal was to identify a team who understands this space, has knowledge on building enterprise systems with security, integrations and support required in place. Also we had certain needs of processing a lot of data at scale so having everything on cloud was a must.

SOLUTION

How did you select this vendor and what were the deciding factors?

Background in building enterprise apps. Understanding about the design usability aspects and sound knowledge of the space of e-com market place, cloud understanding and ability to build tools that can process lots of data in real time.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We reached out with a problem statement. They helped us come to a scope of the solution with every single item required to arrive at the goal and objectives we had. They helped us in building app scraper utilities and tools that pull in data of the shortlisted products from various ecommerce marketplaces.

The data would be then dumped in the central data store and reports being generated in real time. The analytics dashboard was super intuitive. The technologies used were a combination of cloud and web based frameworks.

How many people from the vendor's team worked with you, and what were their positions?

I believe there were mostly 2 backend developers and 1 frontend developer. There was a BA professional involved when required. One of the core founders would check in with us when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- Project was rolled out on time and the quality of the build exceeded our expectations. Team was able to make quick changes to the system and iterate effectively. The project helped us to keep tabs of competitor actions in a real time and also quicken our response to them.

Describe their project management style, including communication tools and timeliness.

They use good project management tools like Asana with weekly sprint reviews. Plus most of the team is available on demand basis in case we need immediate support. Their responsiveness and clarity of communication was commendable.

What did you find most impressive or unique about this company?

Their ability to understand the problem statement and come up with effective solutions was commendable. They were highly efficient. As a lay man to the technology side, I found it very easy to communicate with them which is seldom the case when you work with experts in the field.

Are there any areas for improvement or something they could have done differently?

Their QA processes could have been a little better.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and CEO of SURU Together, a company that develops SaaS solutions for civic organizations like local government agencies. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RaftLabs?

We were a part of an EU accelerator program, and our company received funding to build our MVP. As a result, we engaged RaftLabs to help us build our product. We had specific and hard deadlines for our demo day. 

SOLUTION

What was the scope of their involvement?

RaftLabs helped us make sense of the tech stacks that we’d need in order to build our product. Based on that, they provided us with the scope and quote of the work. We then provided them with a text document previously written by another independent contractor. The document contained information about who we were and what we needed to build. The team reviewed and validated it. On top of that, we also gave them a clickable prototype of the website’s wireframe. They iterated off of that to build the actual platform. 

The platform contained an algorithm that tracked all activities on it, and we gave it to RaftLabs. We asked them to implement that algorithm in our product. Audio chats were also one of the key features of the platform. Simply put, we asked their resources to build a website with audio chat functionality; people could click into separate audio chat groups similar to Zoom breakout rooms. 

Moreover, RaftLabs thought deeply about the platform’s user flow to help us understand how people would go from onboarding the website to going into the audio chat rooms. This way, we learned various critical actions from the end users. In relation to that, we collaborated to make the UX design more understandable. We theoretically had a good product based on research, but RaftLabs worked to help us understand if it had a truly good UX design. 

On top of that, RaftLabs collaborated with our legal experts to understand the intellectual property (IP) aspects of the product. Our lawyers spoke with RaftLabs about the technical implementation of our designs to ensure they had the right IP information. After that, the team gave us a 20-day window to bring up support queries and fix issues when things didn’t work properly. They tackled usability issues and implemented improvements based on user tests. 

What is the team composition?

We worked with 5–8 people assigned to the project, and Nirav (Co-Founder) served as the project manager. He took our requirements and made decisions around which team members would deliver parts of our requirements. 

How did you come to work with RaftLabs?

I searched online for development agencies focused on media platforms. It was a difficult process because the agencies’ previous works were mainly for e-commerce clients. Meanwhile, RaftLabs mainly focused on building audio-visual platforms, so we went with them. 

How much have you invested with them?

Our budget was between €25,000–€30,000 (approximately $29,000–$35,000 USD).

What is the status of this engagement?

Our first engagement lasted from June–September 2021, but we engaged them again for additional work on the platform in October 2021. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because of the platform that RaftLabs helped develop, we’ve gone to our next accelerator program with a focus on bringing the product into the market. During the interview stages of that accelerator program, we demoed the product. If the product wasn’t a good fit for the stakeholders, we wouldn’t have moved on to the next stage of the accelerator program. That was our main success metric — RaftLabs helped us get to the next level. 

How did RaftLabs perform from a project management standpoint?

RaftLabs’ project management was great. Our budget was extended but only because we had additional requirements that we didn’t put in the original contract. In relation to that, their team had a transparent process in measuring how much the engagement would cost and how much extra time they needed. 

When we had questions, we normally went to Nirav. Then, he’d forward our queries to the right member of his team. From there, someone from their team would respond to us. All of this was done via Asana, which also allowed us to see the entire sprint development process. We knew what had been completed or had fallen behind and what needed to be done in another sprint. From my perspective, it was truly nice to see how things were going according to plan.

Apart from Asana, we also used emails and weekly phone calls every Thursday to communicate. During such calls, they showed us what part of the product had been deployed and demo it for us. 

What did you find most impressive about them?

What distinguished RaftLabs from other providers was their fantastic ability to build real-time engagement-based products. We wanted to build a platform that was partly a social media channel and partly like Zoom where people could interact with each other in real-time, and they did an awesome job doing that. 

Are there any areas they could improve?

RaftLabs the UI design side of the engagement. It wasn’t their strong suit, though it also wasn’t an explicit part of our engagement. Their technical implementation and build were phenomenal, however. 

Do you have any advice for potential customers?

Participate in RaftLabs’ weekly calls, and use that opportunity to ask questions and double-check whether they understand your requirements. That way, you can stay on budget and on time. On top of that, don’t wait for the weekly call if you have questions; no question is too small for the RaftLabs team. They’ll get back to you quickly. 

BACKGROUND

Please describe your company and your position there.

I'm the Sr. manager for a global technology services company overlooking a major engagement program.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We wanted to build an enterprise communication app for our upcoming internal event. The app though was limited for the users, developing features like support for audio/video content, two-way video calling and chat amongst users was crucial to it's success. Since we had a fixed timeline to follow, we wanted to work with a partner who understands our challenges and builds custom solution with something as a base to effectively deliver value.

SOLUTION

How did you select this vendor and what were the deciding factors?

Background in building enterprise apps. Understanding about the design usability aspects and sound knowledge of video communication and media expertise.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed iOS and Android app with web based CMS that allowed us to manage the content from the web. These apps were lot similar to combination of zoom + slack. However we had lot of custom tweaks and enterprise workflows which team built for our needs. The core data was on our cloud account.

How many people from the vendor's team worked with you, and what were their positions?

I think there 3 developers, BA and 1 manager involved on an ongoing basis. Founders too were involved whenever required. They would check in with team's progress and approach on timely basis which was great.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- Project was rolled out on time and quality of the build exceeded our expectations. - Team was able to make quick changes to the system and iterate effectively. - Project helped us save lot of time that otherwise would have spent in email and zoom comunications.

Describe their project management style, including communication tools and timeliness.

They use pretty standard project management tools like Asana, Jira with weekly sprint reviews. Plus most of the team is available on demand basis incase we need immediate support. I loved their responsiveness and clarity of communication.

What did you find most impressive or unique about this company?

Their ability to understand the problem statement and come up with effective solutions was commendable. They were highly proactive and saved us from lot of micro management. Their knowledge about video space and communication is amazing. We as technology company ourselves were impressed.

Are there any areas for improvement or something they could have done differently?

Their documentation could have been better. But again, we don't blame them as were really making changes faster and had really no time at hand for them to work on that.

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of the product

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs, and what were your goals?

We had an idea of building a referral marketing product for marketers. While finding the right team to build this product from the discovery phase till the launch, we came across RaftLabs via their website. After few initial calls, we decided to move ahead with them. They helped us with designing the product, creating a beautiful interface with usability at the center and a scalable server.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were in conversation with 3 different companies for this product. RaftLabs' expertise in the Marktech industry and hence their ability to understand our vision was the deciding factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting after we both signed the SoW. They first designed the entire workflow using Balsamiq. We had a few back and forth call on this to finalize the flow. Once the flow was finalized, they designed the UI of the app. We gave them feedback on our branding and our taste. Once the UI was signed off, they started tieing it up with the server for us to see the live data. They kept deploying the stable version of the app every Monday for us to review the product and give feedback.

Their team was always active on the Asana tool that they internally use. We were added to their Asana so we can communicate with the team working on our product. We used to have biweekly demo call as well to see the progress and make sure we are on the right track. The product was almost finished 2 weeks before the launch date. The last two weeks were mostly minor tweaks and rigorous testing. Even after the launch, they were always available to help us with any technical issues raised by the customers.

How many people from the vendor's team worked with you, and what were their positions?

1 Front-end Engineer, 1 Back-end Engineer, 1 Full Stack Developer, and a Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the project in mid-Feb 2021 and so far we have 3500+ paying customers on board. Whenever we had any technical issues raised by the customers, they were always ready to answer & help. They also fixed minor issues and made minor tweaks for the entire month post-launch.

Describe their project management style, including communication tools and timeliness.

They internally had daily stand-ups. I and my team were added to their Asana so we can give our feedback and communicate with them. Their team was very communicative on Asana. We also had a bi-weekly demo where they walked us through the progress and changes that we had requested and agreed upon. There was hardly any need for any ad-hoc calls except when we got closer to the launch.

What did you find most impressive or unique about this company?

Their communication and their ability to understand the product from the business perspective were impressive. In past, we have had bad experiences with other teams where they would stop responding but here no matter what the situation was, they were always communicative. There was one feature in our app which took longer than we had anticipated and affected the timeline.

RaftLabs was very proactive in letting us know about it and explained everything on why we ended up in this situation and what was their plan to make sure the timeline is not derailed and they delivered on it. Also, in past, we have experienced that the engineering team always over-engineered the product and did not focus on the business side of it which cost us a lot in terms of both time and money. That was not the case here which we are glad about. Part of the reason for that was that both the co-founders of RaftLabs are Entrepreneurs at heart.

Are there any areas for improvement or something they could have done differently?

There were a couple of areas where they could have taken a load off our shoulder like... - Mobile App Development - Translations We wanted to build a mobile app as well for our product but they did not have any free mobile app developer on hand. They referred us to another team in India but it was too much for us to handle along with our regular business. We requested them to take the project manager part of it but it didn't work out. Similarly, for the translation part, the translators they had hired had not done a great job of it at least in Spanish.

We had to bring in someone else who worked with their team to help us translate the software to Spanish. The translator they had hired did literal translation which did not make sense when seen in context with the app. But again, I wouldn't blame RaftLabs for it since they hired it from outside and it was not their native language. I could understand it as it was one of the languages I spoke. Regarding Mobile App, I would have been happier if they had taken care of it. If they had, we would have dropped that part of the project.

BACKGROUND

Please describe your company and position.

 I am the owner of a hair salon. 

Describe what your company does in a single sentence.

Hair salon 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire RaftLabs to accomplish?

• To build a salon booking platform: a web + mobile app for stylists/staff
• To build a customer-facing web booking flow so salon owners can run bookings, staff, payments, and reporting from one place

SOLUTION

How did you find RaftLabs?

Online Search

Why did you select RaftLabs over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from RaftLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved designing and building Booksmart, a stylist booking and business-management platform, delivered across a stylist/staff app (web + mobile, iOS & Android), a customer-facing web booking flow, and a super admin web panel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The stylist and customer apps delivered a seamless experience across both iOS and Android. Features such as service booking, conflict detection, customer management, KPI dashboards, and service and staff management gave businesses better visibility and control over their day-to-day operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project delivery was managed through regular communication, progress updates, and product demos, giving the client clear visibility into what was completed, what was in progress, and what was coming next.

What was your primary form of communication with RaftLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ommunication was clear, feedback was handled well, and the demos made it easy to stay aligned as the product evolved. Overall, the collaboration felt structured, thoughtful, and focused on delivering something that worked well for both the business and its users.

Are there any areas for improvement or something RaftLabs could have done differently?

The project moved forward smoothly overall, with feedback addressed quickly and changes incorporated efficiently throughout the development process.

BACKGROUND

Please describe your company and your position there.

I am founder director of Eduonix learning solutions. Our company creates learning and training solutions for working professionals and corporates

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire RaftLabs?

We hire them for our lms platform development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed work of multiple vendors and selected based on expereince in working on a similar kind of project

Describe the project in detail and walk through the stages of the project.

The project involves building a marketplace for instructors to upload and manage their training content which included video, pdfs, docs and source files. The project was done in two phases first involving the front end of the market place for end users and the other for content team to manage the content.

How many resources from the vendor's team worked with you, and what were their positions?

They gave us a manager and a 10 people team including developers, testers and UI experts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The product was completed in time and we were able to save some costs due to the design changes suggested by the team

How effective was the workflow between your team and theirs?

There were some communication issues in both the teams in some cases but ultimately it was all done properly

What did you find most impressive or unique about this company?

They are really interested in customer success.

Are there any areas for improvement or something they could have done differently?

I think we were able to build a great pipeline and process so it is all good