We get a lot of emails asking us the following questions. Most of them are lovely and ask for help, and we won’t mention the ones that aren’t so lovely! Anyhow, we thought it would help to create a troubleshooting page to answer all those questions. Please let me know if we’ve missed anything.
Resetting Your Password
If you are not getting a password reset when you request it, your site is blocking our reset. Email us at cruisingkidsuk@gmail.com asking for a password reset. Rude emails go straight to spam. Most of you are lovely, kind people, and thank you for that kindness; it means a lot. I will get a reset out to you ASAP. I do it as quickly as I possibly can, but bear with me in case I am out.
Do Not Click On These Images
These are spam ads, we complain to our ad agency every day, yet they still appear. It is very upsetting when we get rude emails as we do everything in our power to stop them. If they have a little cross in the right hand corner, they are not our site offering freebies, they are spam.
Where To Download Our Free Cruise Door Decorations
If you’re on this page because you can’t find the download for a free decoration, Go back to the project page and look for the banner image that says subscribe here or click to download, get the files here, or words to that effect.
The image will always have an image of the file in the background and look like the image below. You can click on the image or there will be a link above. There are also links to help you upload to Cricut Design Space; there are all clearly labelled. If you are unsure, just click on the image, this will take you to our shop.
When You Are In The Shop
You will see the file you require to get the free (or paid) file, click the blue add to basket button.
How To See Your Basket
Click on the basket on the top right corner and you can see your basket, from here click view basket of checkout.
Your Shopping Cart
Now you can see your shopping cart and order; if you click on another product on my email or website, you can keep adding to your cart until you are ready to check out. Note, you must always check out free SVGs of the week, as they are only live for a week.
Scroll Down To Click To Proceed To Checkout
If you cant see the proceed button, just scroll down.
Click Place Order
By doing this, you are agreeing to sign up for our emails and free files.
The Download Page
This is the critical page; we do not email your file; you can download it here. Look at the image below; just below that, there is a blue button with the name of the file. Click that to download your file.
You Do Not Need To Add Your Address
Just add your name and email, an x is fine in the other boxes.
Finding Your Previous Downloads
Click my account and click on downloads; here, you will find all the files you have ever downloaded. (The free printable on the week will all have costs attached as these need to be downloaded within a week, so download immediately) You can re-download all over files by clicking on the blue button.
If you Can’t Leave Us A Coffee
If this fails, it sometimes does, so you can donate a coffee directly to our PayPal. My address is cruisingforallblog@gmail.com
Thanks and we hope we have answered all of your questions, if not email us at cruisingkidsuk@gmail.com and let us know.
