Traumatizing Experience – Unforgiving rules and Brutal Treatment of Tourists
I recently had a deeply disappointing and traumatic experience with Wiener Linien during a visit to Vienna. We purchased valid 24-hour tickets on the tram the same day but failed to validate them due to unclear instructions for tourists. Despite having paid in full, we were slapped with an outrageous EUR 115 fine per person. This felt excessive, especially as it was an honest mistake, and no financial harm was caused.
Even worse, the behavior of the ticket inspectors was terrifying. They immediately began shouting at us when I asked a question, refused to introduce themselves, and made any conversation impossible. My elderly godmother and I were so intimidated that I had to call the police, fearing for our safety. Their brutal, unforgiving approach—especially towards women and elderly tourists—was shocking. A simple warning or taking our tickets would have sufficed, but instead, we were harassed and left shaken by this aggressive treatment.
Wiener Linien's treatment of tourists is unacceptable, and their lack of compassion for an honest mistake is appalling.
14. september 2024
Uopfordret anmeldelse