List all tickets

GET/ticketing/{connection_id}/ticket

Parameters

Returns

TicketingTicketarray

idstring

created_atdate-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

updated_atdate-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

customer_idstring

subjectstring

short description of the ticket

descriptionstring

Full description of ticket issue

status enum

Valid values:

"ACTIVE"

"CLOSED"

closed_atdate-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

prioritystring

category_idstring

(reference to AccountingCategory)

sourcestring

Channel where ticket was originally submitted

source_refstring

Reference to source-specific object

tagsstring array

user_idstring

(reference to HrisEmployee)

urlstring

attachment_idsstring array

Array of attachment IDs retrieved from StorageFile.Get endpoint

due_atdate-time

(ISO-8601 / YYYY-MM-DDTHH:MM:SSZ format)

raw

Errors

Errors return the HTTP status code and a JSON body with statusCode, error (the short label) and message (a human-readable detail).

{
  "statusCode": 429,
  "error": "Too Many Requests",
  "message": "Too many requests to unified.to API; max requests per minute: N"
}

Status	Error	Meaning
`400`	Bad Request	The request was malformed or failed validation.
`401`	Unauthorized	The connection is likely broken; re-authorize it.
`403`	Forbidden	The connection is missing permissions or scopes.
`404`	Not Found	The requested resource does not exist.
`429`	Too Many Requests	Rate limit exceeded (see the two sources below).
`500`	Internal Server Error	An unexpected error occurred.
`501`	Not Implemented	Not supported by this integration.

Errors from the underlying integration pass through: the integration's status comes back as ours (429, 401, 403, 404 or 5xx), usually with its message. When the integration's error body is unclear, Unified extracts what it can and returns a clearer message.

429 Too Many Requests

A 429 has two possible sources:

The integration's own rate limit, passed through.
Unified's workspace limit: a rolling 60 seconds, set by plan, with the message Too many requests to unified.to API; max requests per minute: N.

const options = {
  method: 'GET',
  url: 'https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket',
  headers: {
    authorization: 'bearer .....'
  },
  params: {
    limit: 50,
    offset: 0,
    updated_gte: '2026-10-11T18:29:33.421Z',
    sort: 'updated_at',
    order: 'asc',
    query: '',
    customer_id: '',
    user_id: '',
    fields: '',
    raw: '',
  }
};

const results = await axios.request(options);

Code Samples

Node.js SDK

import { UnifiedTo } from '@unified-api/typescript-sdk';

const sdk = new UnifiedTo({
    security: {
        jwt: '<YOUR_API_KEY_HERE>',
    },
});

const connectionId = '5de520f96e439b002043d8dc';

const results = await sdk.ticketing.listTicketingTickets({ connectionId, 
    limit: 50,
    offset: 0,
    updated_gte: '2026-10-11T18:29:33.421Z',
    sort: 'updated_at',
    order: 'asc',
    query: '',
    customer_id: '',
    user_id: '',
    fields: '',
    raw: '',
 });

Node.js (axios)

const options = {
  method: 'GET',
  url: 'https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket',
  headers: {
    authorization: 'bearer .....'
  },
  params: {
    limit: 50,
    offset: 0,
    updated_gte: '2026-10-11T18:29:33.421Z',
    sort: 'updated_at',
    order: 'asc',
    query: '',
    customer_id: '',
    user_id: '',
    fields: '',
    raw: '',
  }
};

const results = await axios.request(options);

Java

AsyncHttpClient client = new DefaultAsyncHttpClient();

client.prepare("GET", "https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw=")
  .setHeader("accept", "application/json")
  .setHeader("authorization", ".....")
  .execute()
  .toCompletableFuture()
  .thenAccept(System.out::println)
  .join();

client.close();

Go

import (
	"fmt"
	"net/http"
	"io/ioutil"
)

url := `https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw=

req, _ := http.NewRequest("GET", url, nil)

req.Header.Add("accept", "application/json")
req.Header.Add("authorization", ".....")

res, _ := http.DefaultClient.Do(req)

defer res.Body.Close()
body, _ := ioutil.ReadAll(res.Body)

Python

import requests

url = "https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw="

headers = {
    "accept": "application/json",
    "authorization": "....."
}

response = requests.get(url, headers=headers)

PHP

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw=",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "accept: application/json",
    "authorization: ....."
  ],
]);

Ruby

require 'uri'
require 'net/http'
require 'openssl'

url = URI("https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw=")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["accept"] = 'application/json'
request["authorization"] = '....'

response = http.request(request)
puts response.read_body

cURL

curl --request GET \
  --url 'https://api.unified.to/ticketing/5de520f96e439b002043d8dc/ticket?limit=50&offset=0&updated_gte=2026-10-11T18:29:33.421Z&sort=updated_at&order=asc&query=&customer_id=&user_id=&fields=&raw=' \
  --header 'accept: application/json' \
  --header 'authorization: .....'

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