CUSTOMER
Small SUVs enter the fast track on tax boost, hatchbacks struggle to catch up
Tax cuts are boosting small SUV sales, increasing their market share significantly. Hatchbacks are seeing a decline in their contribution to overall passenger vehicle sales. However, Maruti Suzuki reports a surge in demand for small cars from new customers upgrading from two-wheelers. The company is working to meet this growing demand.
SBICAP Securities appoints Bhuvaneshwari A. as Managing Director & CEO
SBICAP Securities has appointed Bhuvaneshwari A. as its new Managing Director and Chief Executive Officer. She brings over three decades of experience from SBI. Bhuvaneshwari aims to make SBICAP Securities a digitally driven, customer-centric, and innovation-led investment services company. The focus will be on strengthening technology, expanding products, and deepening customer engagement.
State Bank of India embarks on drive to ease KYC process
In a transformative step forward, the State Bank of India is unveiling a robust initiative designed to overhaul its Know Your Customer process. Soon, customers will streamline their experience by providing KYC information just once at any SBI branch. This visionary project is set to be realized by March 2026.
Nexperia can't say 'if and when' China unit will send chips, letter to customers shows
Dutch chipmaker Nexperia cannot say when deliveries from its site in Dongguan, China, will resume or guarantee quality of shipments, according to a letter to customers, as it looks into whether China will ease export controls weighing on global supply chains.
Bajaj Financial Securities buys stake in Lemnisk as early investors partly exit
Bajaj Financial Securities has acquired a stake in customer data platform Lemnisk through a secondary transaction, offering partial exits to early investors like growX Ventures. The deal highlights the growing demand for real-time customer data platforms and AI-driven personalization among Indian enterprises. Investors maintain their stakes, underscoring continued confidence in Lemnisk's long-term potential.
ICICI Prudential Life launches BSE 500 Enhanced Value 50 Index Fund
ICICI Prudential Life Insurance launched the BSE 500 Enhanced Value 50 Index Fund under its ULIPs, offering investors exposure to fundamentally strong yet undervalued companies through a rule-based, diversified strategy.
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CHEMEXCIL Workshop strengthens trade compliance for India's chemical exporters
CHEMEXCIL organized a capacity-building workshop in Kolkata focusing on trade compliance, including AEO, SCOMET, and the ChemIndia Portal. The event aimed to enhance exporters' preparedness and align India's chemical industry with global standards. Discussions covered customs facilitation, export controls, and the importance of compliance for export competitiveness.
Bajaj Finance sees 27% surge in festive loan demand
Bajaj Finance achieved record consumer loan disbursals this festive season. The company saw a 27 percent growth in loan volume and 29 percent in value. Government reforms in GST and income tax boosted consumer spending power. Over half of the customers were new to credit, promoting financial inclusion. This indicates a positive trend in India's consumption-led growth.
Aviation regulator DGCA to hold monthly review meetings with airlines
This Tuesday marks the beginning of a pivotal three-day summit where the DGCA will engage with top airline leaders. The agenda is packed with essential topics: from ensuring punctuality to addressing restrictions on flight crews, as well as tackling customer service grievances.
Tribal daughters can’t inherit ancestral property under Hindu Law, must follow tribal customs: Supreme Court
The Supreme Court ruled that tribal daughters in Scheduled Tribes are not governed by the Hindu Succession Act, 1956, and must follow customary tribal laws for inheritance. This decision overturned a Himachal Pradesh High Court order that allowed tribal daughters to inherit under Hindu law, aiming to prevent exploitation. Read more.
'Hi Dr': Nithin Kamath responds to Mumbai Doctor's claim about 'The Zerodha scam'
A Mumbai investor's claim of being unable to withdraw ₹5 crore from Zerodha sparked debate. While the investor alleged the platform held his money, Zerodha and co-founder Nikhil Kamath clarified that daily withdrawal limits exist for system security. They assured that larger withdrawals can be processed by raising a support ticket, a standard practice in financial services.
Which of Trump's tariffs could the US Supreme Court strike down?
The US Supreme Court is reviewing President Trump's tariffs. These tariffs were imposed using a law not previously used for this purpose. The administration is also using other laws for new tariffs. These include national security and unfair trade practice measures. The court's decision will impact some tariffs but not others.
Digital units of public banks to undergo review
The government is gearing up for a comprehensive review of digital banking units with the goal of amplifying financial inclusion and simplifying customer interactions. These innovative units will aid in efforts such as regular customer verification and reclaiming unclaimed assets.
Bharti Airtel Q2 Results: Cons profit soars 89% YoY to Rs 6,792 crore, revenue rises 26%; ARPU at Rs 256
Bharti Airtel Q2 Results: Telcom major Bharti Airtel on Monday reported a 89% YoY growth in its consolidated Q2 net profit at Rs 6,792 crore versus Rs 3,593 crore in the year ago period. The profit after tax (PAT) is attributable to the owners of the parent.
What are the hottest jobs within AI? Hiring up 800% this year
AI’s fastest-growing job isn’t coder or data scientist — it’s the Forward-Deployed Engineer, a hybrid role blending software expertise with real-world problem solving. As companies race to integrate generative AI, demand for these specialists has surged over 800% in 2025. Their mission: bridge technology and business, helping organizations turn powerful AI models into practical, revenue-driving tools in the era of human–machine collaboration.
The $500 Million Question: How a missing Indian-origin CEO tricked BlackRock for four years
BlackRock's investment arm is reportedly caught in a massive financial scandal. Bankim Brahmbhatt, CEO of Broadband Telecom and Bridgevoice, is accused of creating fake invoices and customer accounts. This deception allegedly left his companies owing over $500 million. Brahmbhatt has reportedly disappeared, and his companies have filed for bankruptcy. Lenders claim assets were transferred offshore. Investigations are ongoing.
Toyota Kirloskar Motor sales rise 39% to 42,892 units in October
Toyota Kirloskar Motor saw a significant jump in sales last month. Total sales rose by 39 percent compared to the previous year. This increase was driven by strong performance and new festive editions. Favorable economic conditions and government reforms also boosted customer confidence and order intakes. Exports contributed to the overall positive results.
US senators demand answers on use of full-body restraints during deportations
US senators are raising alarm over ICE's use of full-body restraints on deportation flights. Concerns about human rights violations are mounting due to the secrecy surrounding these operations. The device, known as the WRAP, has been used for hours on detainees. Advocates fear ICE is not properly tracking its usage. This practice is under scrutiny by lawmakers and legal challenges.
Tata Communications, NiCE partner to transform global contact centres with AI customer engagement
Tata Communications and NiCE have joined forces. Their partnership will boost customer service using AI. This collaboration integrates Tata Communications' Kaleyra AI with NiCE's CXone Mpower AI platform. The goal is to provide intelligent, personalized customer experiences globally. This move aims to transform customer service into proactive growth engines. It will empower agents and deliver advanced solutions.
Heart-breaking. A woman lawyer’s anger over a late burger turned into guilt after learning what her Zomato rider went through
Ayushi Doshi shared a Zomato delivery experience that caused her guilt. She was angry about a late McDonald's order. The delivery executive, Rohit Kumar, met with an accident. The food parcel was also stolen. This incident highlighted the struggles of delivery workers. Many users related to the story, emphasizing the risks riders face daily.
SBI ordered to pay Rs 1.7 lakh to a Delhi customer for not deducting car loan EMIs despite sufficient balance
The Delhi State Consumer Disputes Redressal Commission held SBI responsible for deficiency in service after it dishonoured 11 car loan EMIs despite sufficient funds. The bank also levied bounce fees. The commission ordered SBI to pay the customer ₹1.7 lakh for mental agony and litigation expenses.
Ola Electric scales up service network into open platform for spare parts, service
Ola Electric is expanding its service network. Independent garages and fleet operators can now access Ola's spare parts, diagnostic tools, and training. This initiative makes high-quality, certified components available directly through the Ola Electric Customer App and website. The company aims to create an open and accessible ecosystem for after-sales service across India.
New US rule makes facial recognition mandatory for non-citizens at all entry and exit points
US Customs and Border Protection is expanding its facial recognition system to track nearly all non-US citizens entering and exiting the country. This new rule, effective soon, mandates photographs and facial data collection for all foreign nationals, including children and seniors, aiming to enhance national security and combat fraud. Civil liberties groups have voiced concerns about potential errors and bias.
Watch: Delhi customs seize 170g gold worth ₹21 lakh hidden inside a water bottle cap
Customs officers at Delhi's IGI Airport intercepted an Indian passenger arriving from Dubai. They found 170 grams of gold cleverly hidden in a plastic bottle cap. This seizure follows other recent large busts at Indian airports. Narcotics worth crores were also seized in Mumbai. Investigations are ongoing for both cases.
Not just cake, samosas and balloons: Birthday bashes are now a serious affair
Birthday parties for children have transformed into grand affairs. Parents are spending lakhs to outdo each other and boost their child's social standing. Events now feature elaborate themes, entertainment, and expensive return gifts. This trend has created a new market for party planners and custom gift sellers. While some prefer simpler celebrations, peer pressure is driving the extravagance.
Capitol Hill transformer explosion causes power outage for over 6,700 Seattle customers
A transformer explosion at E Aloha and Harvard Ave in Seattle caused power outages for over 6,700 Capitol Hill customers Saturday night. Seattle Fire responded to the electrical equipment fire at 7:10 PM. Seattle City Light reported initial outages affecting 700 customers, with 6,000 additional customers losing power by 9:38 PM
Bengaluru-educated techie creates custom GPT for job applications in less than 2 hours, lands 7 interviews in two months: How he did it?
Amar Saurabh, a product manager with degrees from B.M.S. College of Engineering, Bengaluru and Carnegie Mellon University, used a custom-built GPT to transform his job search. After finding ChatGPT’s generic responses unhelpful, he created a tailored AI assistant that drafts personalized outreach, refines résumés, identifies recruiters, and preps for interviews. Within two months, he secured seven interviews, landed a role at PayPal, and even leveraged the tool for salary negotiation, showcasing AI’s potential in career advancement.
New CBIC norm eases compliance for importers and customs officials alike
Customs duty compliance just got simpler! The CBIC has merged 31 old notifications into one, making it easier for businesses to navigate exemptions and benefits. This move streamlines procedures, clarifies agriculture infrastructure development cess rates for key goods, and expands eligible agencies for duty-free precious metal imports. It's a significant step towards improving the ease of doing business in India.
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