Help Center
Help Center
Self-service answers for FurlPay accounts. If an article does not solve it, open a ticket from the Support Center — replies go to your account email — or ask the co-pilot in the app, which can check transaction status, card state and KYC progress directly.
Onboarding & Security
Getting Started
Create your FurlPay account, secure it with a passkey, and make your first stablecoin deposit.
KYC Verification
Progressive verification tiers 0-3, accepted documents, and fixing a failed or stuck verification.
Passkeys & Biometrics
Fingerprint and Face unlock, how passkeys work on web and Android, and what to do if you lose a device.
Privacy & Data Protection
What FurlPay stores, how support tickets are redacted, and how to exercise GDPR rights including deletion.
Transactions & Stablecoins
Transaction Statuses
What pending, settled, failed and rejected mean, and how to check a transaction on a block explorer.
Gasless Transfers
How FurlPay sponsors network fees with EIP-3009 authorizations so you can send USDC with zero gas.
Deposits & Withdrawals
Deposit from an external wallet, bank transfer or card, and off-ramp back to local currency.
Virtual Cards
Managing Virtual Cards
Card labels, per-purchase and daily limits, merchant channels, and settlement currency.
Freezing & Unfreezing Cards
Instantly lock a card from the app, web or co-pilot, and what happens to subscriptions while frozen.
Declined Transactions
The exact reasons a card payment declines and how to resolve each one, including 3-D Secure approvals.
Developers & x402
Travel
Still stuck?
Open a ticket at furlpay.com/support. Never include your full card number, recovery phrase, or API keys in a ticket — support will never ask for them, and our systems strip them automatically if pasted.