Terms of Service

Welcome. These Terms of Service ("Terms") govern your access to and use of the Simple Chat service available at getsimplechat.com (the "Service"). The Service is operated by KVA di Andreas Zanin, a sole proprietorship registered in Italy (P.IVA 01199720077, REA AL-266378) ("we", "us", "our").

By creating an account or using the Service you agree to these Terms. If you don't agree, don't use the Service.

1. The Service

The Service lets you create AI-powered chatbots, configure them, and either (a) embed them on websites you own or operate ("Customer Sites"), or (b) share them through a hosted public chat link in the form https://getsimplechat.com/chat/{token} ("Share Link"). The bots respond to visitor queries based on knowledge you provide and an underlying large language model accessed through a third-party AI provider.

When you activate a Share Link you are publishing your bot on our domain. As a precondition to activation you must provide a URL to your own privacy notice, which we display in the widget footer so that visitors can review your data-handling practices. You remain the operator of the bot and the Controller of the Visitor data it processes (see Section 6 and the DPA).

2. Account & eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into contracts. You must provide accurate registration information and keep it current. You are responsible for safeguarding your password and for any activity that occurs under your account.

One free trial per email and per IP. Multi-account abuse is grounds for suspension.

3. Acceptable use

You agree not to use the Service to:

• violate any applicable law or regulation;
• infringe intellectual property, privacy, publicity, or other rights;
• distribute malware, phishing content, or fraudulent material;
• generate or distribute illegal, hateful, defamatory, or sexually exploitative content (including content involving minors);
• attempt to reverse-engineer, scrape, or overload the Service;
• resell or sub-license the Service without our written agreement (white-label is allowed within your subscription);
• use the Service in safety-critical contexts (medical, legal advice that requires a licensed professional, etc.) without appropriate disclaimers and human review.

We may suspend or terminate accounts that violate these rules and may report unlawful activity to the competent authorities.

4. Subscriptions, credits & billing

Paid plans are billed monthly in advance through our payment processor. Prices are listed in USD on our pricing page. Any taxes required by law in your jurisdiction will be detailed on the invoice issued by us; see Section 5 for our invoicing regime.

The free plan is a one-time grant of 50 credits at signup, with no automatic renewal. When credits are exhausted, you may upgrade to a paid plan to continue using your bot.

Each paid plan includes a monthly allotment of credits that resets at the start of each billing cycle. Credits do not roll over and are non-refundable, except as expressly provided under the right of withdrawal below. Bot interactions consume credits per the rates published on the pricing page; if you run out of credits, your bots will display an "offline" message until renewal or upgrade.

Auto-renewal: Paid subscriptions automatically renew at the end of each billing cycle for the same period and at the then-current price, until you cancel. Your saved payment method will be charged automatically. We will notify you by email at least 7 days before any price increase takes effect at renewal.

Right of withdrawal (EU consumers, 14 days) — and when it doesn't apply: If you are a consumer resident in the EU/EEA, you would normally have 14 days from purchase to withdraw without giving any reason (Art. 52 Italian Consumer Code, transposing Directive 2011/83/EU). However, the Service is a digital service whose performance begins immediately upon activation. Under Art. 16(m) Directive 2011/83/EU and Art. 59(o) Italian Consumer Code, the withdrawal right is lost as soon as the service has been activated with your prior express consent and acknowledgment of that loss. When you tick the "I'd like to activate the service now" box at checkout, you give that express consent and your withdrawal right ends at that moment. The acknowledgment is logged with a timestamp and emailed to you as a confirmation receipt.

Goodwill refund policy (beyond the legal minimum): As a goodwill gesture (not a legal obligation), if within 14 days of purchase you have used less than 10% of your monthly credits and you contact us in good faith, Simple Chat may at its discretion issue a partial or full refund. To request one, email [email protected] with your account email and the reason. We review every request individually; abusive patterns (creating a paid plan and immediately requesting a refund repeatedly) will be denied.

Cancellation: You can cancel any time from the dashboard. Cancellation takes effect at the end of the current billing period; we don't pro-rate refunds for unused time except where required by law.

5. Italian invoicing

For Italian and EU business customers we issue an electronic invoice through an authorized e-invoicing service within 12 days of the charge, in EUR converted at the official exchange rate. For private individuals, the payment receipt serves as proof of payment.

6. Your content & our rights

You retain all ownership of the knowledge base, system prompts, configurations, leads, and conversations generated through your bots ("Customer Content"). You grant us a worldwide, non-exclusive license to host, process, and transmit Customer Content solely as needed to operate the Service.

We may use anonymized, aggregated metrics about Service usage to improve the product. We will not train AI models on your Customer Content.

7. AI output disclaimer

Bot responses are generated by a large language model and may be inaccurate, incomplete, or outdated. You are responsible for reviewing the bot's behavior and for any disclaimers or escalation paths you offer to your visitors. The Service is not a substitute for professional advice (medical, legal, financial, etc.).

8. Warranty disclaimer

Except as expressly stated in these Terms, the Service is provided "AS IS" and "AS AVAILABLE" without warranties or representations of any kind, whether express, implied, or statutory, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, accuracy of AI output, non-infringement, or uninterrupted operation. We do not warrant that the Service will meet your specific business requirements or that bot responses will be free of errors.

Mandatory rights granted to consumers under Italian and EU law (in particular the Codice del Consumo, DLgs 206/2005, and Directive 2011/83/EU) remain unaffected by this disclaimer.

9. Service availability

We aim for high availability but do not guarantee uninterrupted access. Maintenance windows, third-party outages (including the underlying AI provider), and force-majeure events may temporarily affect the Service.

10. Force majeure

Neither party is liable for failure or delay in performing its obligations (other than payment obligations) when caused by events beyond its reasonable control, including but not limited to: natural disasters, fire, flood, earthquake, pandemic or epidemic; war, terrorism, civil unrest, or government action; nationwide internet, telecommunications, or electricity outages; failures or unavailability of upstream third-party providers (including AI inference, hosting, payment, email, or DNS providers); cyber-attacks not caused by the affected party's negligence. The affected party must give prompt notice and use reasonable efforts to resume performance. If a force-majeure event continues for more than 30 consecutive days, either party may terminate the affected portion of the Service with prorated refund of pre-paid unused fees.

11. Suspension & termination

We may suspend or terminate your account: (a) for non-payment, after reasonable notice; (b) for material breach of these Terms; (c) to protect the Service or other customers. You may terminate at any time from the dashboard.

On termination we delete your data within 30 days, except as required for fiscal compliance (Italian law requires retention of invoicing data for 7 years).

12. Limitation of liability

To the fullest extent permitted by law, our aggregate liability for any claim arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, lost profits, lost data, or business interruption. Nothing in these Terms limits liability that cannot be limited by law (gross negligence, willful misconduct, mandatory consumer protections).

13. Indemnification

You agree to indemnify and hold us harmless from third-party claims arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law.

14. Changes

We may update these Terms occasionally. Material changes will be notified by email at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance.

15. Governing law, venue & ODR

These Terms are governed by the laws of Italy. Mandatory consumer protections of your country of residence (where applicable) remain in force. Any dispute will be resolved by the competent court of Alessandria, Italy, except where mandatory law assigns exclusive jurisdiction elsewhere.

Online Dispute Resolution (ODR): Pursuant to Regulation (EU) 524/2013, EU consumers may submit disputes arising from online contracts to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/. Our contact email for ODR purposes is [email protected]. We are not obliged to use, and do not commit in advance to use, an alternative dispute resolution body for the resolution of disputes with consumers, except where required by mandatory law.

16. Contact

Questions about these Terms? Email us at [email protected].

KVA di Andreas Zanin
P.IVA 01199720077 · REA AL-266378
Italy