What if I reinstall/clean my mac before deactive, is that mean I will lose the ability to transfer that license?

@jdjingdian is this true? you can;t activate again? Also what happens if I have more than 1 mac?

This is some outdated discussion here. You can transfer the license to a new Mac. If you did not deactivate it on the previous Mac, it does not matter, current versions of the app will simply remote-deactivate the oldest activation to make room for the new one. You can also deactivate remotely activations via the UI or the license management cli:

https://github.com/waydabber/BetterDisplay/wiki/Integration-features,-CLI

Is there a family pack or education pricing for students?

Hi @icemanmelb - there is no separate family license but it's ok to install the app on 2 Macs in a family for personal use. There is a student discount in parthership with StudentAppCentre - https://studentappcentre.com/app/betterdisplay (note: you can get the discount coupon during the free period if you find that you don't want to keep the StudentAppCentre subscription for other things) - this is also for 2 activations for personal use. So combining the two will get you 4 activations.

Curious about the potential licensing changes… I’m assuming the changes would be more restrictive, but I hope they will not be a hard pill to swallow!

No decisions yet. :) Things might mostly stay as it is with some price changes (?) to offset both increase in functionality and the effect of inflation. Or it might be a good idea to introduce a subscription based alternative (as many apps seem to do nowadays) while keeping a higher priced one-off purchase option for the v2.x version. I definitely wouldn't go full subscription as I know many hate subscriptions (honestly - myself included) even though every business guy I talked to says this's what makes most sense for long-term sustainibility. Also, things need to stay reasonable - so if the app now costs $15 it will obviously not cost $150 all of a sudden... :)

I feel the app did not reach its full original vision with v1.x, that is why I decided to give v2.x version as a free update to those who already got v1.x.

Right, thanks for the info! I think the app's policy is more relaxed than this regulation since you do not even have to purchase the app at all to use it for the first 14 days (without limitations or any annoying nag screens). Users are actively encouraged to utilize the trial and try the app before buying it. Regarding the EU regulation afaik it is explicitly stated that online goods and computer software is except if the downloaded content was put to any use. In practice if somebody (despite the very generous trial opportunity and the license terms) asks for a refund especially when the app was not activated or it is obvious that there was a mistake on the buyer's part, the refund requests are never denied.

But: since managing refunds is a resource intensive manual process and not really the most optimal use of the sole developer's time behind this app, I really recommend everybody to utilize of the lengthy trial to make sure the app is worthy of purchasing (or its developer for support). :)

(for more info: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm - see the details and FAQ on digital goods purchased online)

You are right, but the business is supposed to clarify to the user that the regular withdrawal right does not apply since the purchase can be enjoyed immediately. I am not sure if Paddle does this as part of the checkout.

Hi @ilyannn - thanks for the insight, I added this to the License Terms. :)

@waydabber I just got the discount, but the link I was sent takes me directly to the GitHub ReadMe... So Something is going on there.
I already reached out to StudentAppCentre, but I still wanted to let you know as well.
What do you need from me to get a discount code. I would assume you wouldn't want do that here, if you did.

Hi there, their system does this when they are out of coupons - it happened in the past. They did not reach out to me for new ones but I'll contact them. Sorry about the issue! They will send you the proper email once the problem is fixed!

Hmm. Strange. Just checked, I don't think their current coupon batch is depleted @Volconon - did you get a coupon code or just the link? If you got the coupon code, you simply need to apply it during the checkout either in-app or here:

https://betterdisplay.pro/buy/

(don't forget to click Add discount to enter the code)

I registered with Student App Centre, they sent me a link saying "25% discount already applied" but when i tried to checkout it didn't apply (only retail price of $19.99 shown)

I'll hopefully get a response from you soon, as SAC hasn't responded to me yet with any coupon

Hi @jasonfolk - this might be some kind of system issue there - they should send a student coupon after verification.

This seems to be an error then. Did you contact them? Did they respond to the issue? If you can hop onto the app's Discord channel and DM me, and share the email you got I can contact them about it myself as well + provide direct help in the meantime with your situation.

The app is not subscription based so it's rather difficult to have a subscription for this app. 😉 I think it's probably a bank specific issue - they are trying to be proactive I guess and give users some guidance (or add a degree of confusion...) - since Paddle sells subscription based apps as well, they flag all Paddle charges as potentially subscription things maybe? Not sure.

If you migrated your Mac, then you might simply need to hit deactivate anyway and activate again. Migration will leave the license code field filled and make it look like the app is activated but since the machine identifier was changed, in reality it is not. This is a minor bug in the Paddle SDK.

I did get a new M3 pro (from a M2) so that could be it.

It looks like that did the trick.

Nice! Glad it's fixed! :)

Got it hooked back up this morning and it is working. thanks for the help.

Hi there, activations are tied to hardware identifiers, so multiple users on a single Mac should be able to activate the app (except for some special technical circumstances). Let me know if you have a trouble with this.

Hi @frankstarkinsx,

Previously, the license terms allowed multiple activations for personal use. However, due to misuse by unauthorized resellers (scalpers), this was revised a while ago. Unfortunately, some individuals exploited the licensing flexibility by purchasing keys, often with academic or student discounts, dividing up the single personal license into multiple fake "sublicenses" exploiting the multiple activation availability, then reselling them to unsuspecting users for a profit. In some regions, this practice became so widespread that it rivaled legitimate purchases.

Our data shows that most users require only one activation, a smaller group occasionally needed two, while about 1% (+ scalpers) 3 or more. But many of these extra activations typically happened when upgrading to a new Mac and forgetting to deactivate the license on the old one. To accommodate this, we introduced a “rolling activation” feature in newer app versions, which automatically deactivates the oldest activation when a new one is initiated. This eliminates the need for manual deactivation during device migration and further decreases the need for multiple activations.

Currently, although the license terms does not specify (implying 1 activation for personal use), the system silently does allow up to two activations per license for personal use. This is not publicly stated and is not guaranteed to work because we have implemented a monitoring system to detect and prevent unauthorized reselling. In rare cases, this system may mistakenly flag legitimate users, limiting the max activation count to 1. However, most users will experience no issues when activating the license on two devices.

Please note that no licenses are fully deactivated even by the monitoring system, even in cases of suspected reselling, however activation for these keys are limited to 1. Multiple-times resold (or leaked) keys may encounter activation issues because of this limit and also activation conflicts due to the rolling activation mechanism, which unintentionally deactivates installations as multiple users compete for the same license slots. This makes using resold or otherwise leaked keys unreliable in practice.

Hi @dhl-randy - two Macs should be fine for personal use, but I'd need to check the license itself to see if there is any issue to make sure. If you can contact me on the app's Discord channel directly, I can do that for you.

Hi there - the email is sent instantaneously by Paddle, so if you did not receive it, there might be a typo in it or something else is wrong. Can you please reach out to me on the app's Discord channel in a DM so I can help you directly? This public comment section is not suitable to share personal and license information.

https://discord.gg/aKe5yCWXSp

Thank you! :)

It should work fine, no worries. If not, let me know though. :)

Hi @jasonfolk - can you please contact me directly so we can sort this out? See the contact options at the bottom of the main GitHub page -https://github.com/waydabber/BetterDisplay#contact--discord-channel

Thank you! :)

Of course - you need to send a DM on the app's discord channel or the support email (see the contact info at the bottom of the main GitHub page). Thank you!

If your company simply allows you as a private individual to install your own apps for convenience onto the computer they provide for you, then I say it's fine.

Hi there - take a look at this: App upgrade - outdated license FAQ

Sadly no general upgrade discount is available. The Paddle checkout process cannot apply a discount based on a pre-existing license and creating a convoluted workaround where you'd need to have a base license and also purchase a differently priced upgrade license and then enter both into the app so it could check them both and activate itself seemed like a really bad way to do things - foreseeably resulting in endless confusion, misplaced purchases and license related support requests.

But: there is an ongoing student discount (25%) at studentappcentre.com/app/betterdisplay.

I really tried to make the upgrade process as flexible and user-friendly in other ways as possible (take a look at the FAQ). Anyone who purchased a license in the past 13–14 months (1+ year) gets an upgrade at no cost. I understand the frustration if someone bought close to the cut-off date (say between May and mid-July 2024) — but for those cases, the cushioned way the app handles the upgrade (it simply shows a warning about the outdated license while remaining fully functional and activated) should make it easier to delay upgrading until a later time, when it feels less painful. :)

I am afraid it is not possible to restart the trial in the app. Sorry about that.

Hi there. No worries, probably a typo in the registered email address. Just contact me at one of the contact options, see them at the bottom of the main GitHub page. :)

Yes, the license can be activated on 2 devices. This seems to cover the overwhelming majority of user needs and at the same time reduces the license abuse issue. Contact me on the app's Discord server if you need more seats (see contact info at the bottom of the main GitHub page).

Yes, teachers running the free version is fine of course. :)

Thanks a lot! ❤️

Hmm. It might be a Paddle issue or the app was installed once on this Mac so the trial is registered as expired. Sadly there is no way around that. You can contact me at the app's Discord channel (see contact info at the bottom of the main GitHub page).

после установка эти программе при отключении дисплей макбук внешни монитор не работает как исправит?

до установки эти программы работал нормально .