Georgian Service Group (GSG) is a next-generation Business Process Outsourcing (BPO) and IT services company headquartered in Tbilisi, Georgia. Operating since 2007, GSG is one of the pioneers of the outsourcing industry in the region, partnering with international clients across Europe to deliver multilingual customer experience operations, digital back-office services, and tailored software development solutions.

As a technology-enabled outsourcing partner, GSG specializes in Customer Experience (CX), Business Process Management (BPM), and IT Development & Digital Engineering. Built on agility, quality, and long-term partnership, we combine human expertise with innovative technology to provide data-driven, scalable, and reliable business operations.

Our in-house IT division delivers end-to-end development capabilities – from UX/UI design and cloud platforms to workflow automation and enterprise-level integration — empowering clients to accelerate digital transformation and strengthen operational resilience.

We support a wide range of industries, including e-commerce, retail, technology, logistics, marketing, and financial services. Across every sector, our approach remains the same: measurable results, transparent collaboration, and continuous improvement.

At GSG, we don’t just manage processes – we optimize, automate, and elevate them. Through people and technology, we help businesses operate smarter, faster, and more efficiently.