What we do
- CX
- BPM
- IT
Customer Experience
GSG’s Customer Experience (CX) team serves as the frontline of your brand - delivering personalized, omnichannel engagement across voice, email, live chat, and social media.Our CX operations cover the full customer lifecycle, from pre-sales guidance to post-purchase support, powered by smart tools, automation, and multilingual talent.
We provide support across every stage of the customer journey:
Customer Support & Inquiry Handling: Resolving questions, guiding purchases, and delivering accurate product information with speed and clarity.
Order Management & Fulfillment Support: Tracking orders, managing returns, coordinating delivery updates, and ensuring a seamless fulfillment experience.
Complaint & Escalation Management: Addressing issues quickly, professionally, and with empathy to protect and strengthen your brand reputation.
Feedback Collection & Customer Insights: Capturing VoC (Voice of Customer) data and turning feedback into actionable insights for continuous improvement.
Business Process Management
Our Business Process Management (BPM) services ensure your core operations run smoothly, securely, and with maximum efficiency.
From data processing and order management to digitization and automated reporting, GSG delivers agile, scalable, and compliance-ready workflows tailored to your business needs.
We specialize in:
Data Processing & Data Quality Management: Accurate data entry, validation, cleansing, and transformation to support reliable business insights.
Order & Inventory Operations: Order reconciliation, inventory updates, fulfillment coordination, and end-to-end operational visibility.
Document & Record Management: Digitization, archiving, indexing, audit-ready documentation, and comprehensive compliance support
Workflow & Operations Management: Scheduling, reporting, SLA monitoring, and process optimization to drive efficiency and operational continuity.
IT Development
GSG’s IT Development division empowers organizations to drive digital transformation with speed, agility, and confidence.We deliver end-to-end technology solutions — from custom software and systems integration to automation, UX/UI design, and cybersecurity — enabling businesses to scale and modernize with ease.
Whether building enterprise platforms or upgrading legacy systems, we provide future-ready technology that grows with your operations
Our capabilities include:
Custom Software & Application Development: Web, mobile, and desktop applications engineered to meet your business requirements and performance needs.
API & System Integration: Seamless connectivity across e-commerce platforms, ERPs, CRMs, logistics systems, and third-party services.
UX/UI Design & Digital Experience Optimization: Creating intuitive, user-friendly interfaces that elevate engagement and streamline digital journeys.
Automation & Workflow Solutions: RPA, bots, and process orchestration tools that eliminate manual work and improve operational efficiency.
Security & Compliance: GDPR alignment, data protection, encryption, vulnerability assessments, and security-by-design architecture.
IT Consulting & Technology Architecture: Strategic planning, digital roadmaps, scalability frameworks, and modern infrastructure design