Contact Us
Have questions or need support? We're here to help!
Get in Touch
💡 Quick Tips
- • Check our Privacy Policy for data-related questions
- • Review our Terms of Service for usage guidelines
- • Visit our Refund Policy for payment inquiries
Send Us a Message
Please email us directly at support@graspeo.com with:
For General Inquiries:
- Your name
- Your question or message
- Any relevant details
For Technical Support:
- Your account email
- Description of the issue
- Screenshots (if applicable)
- Browser and device information
For Refund Requests:
- Your account email
- Order/Transaction ID
- Reason for refund request
- Date of purchase
Or visit our Refund Policy page
Frequently Asked Questions
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during business days.
What information should I include in my email?
Please include your account email, a clear description of your question or issue, and any relevant screenshots or details.
Do you offer phone support?
Currently, we provide support via email only. This allows us to better track and resolve your issues efficiently.
What happens after you contact us?
We review support requests in the order they arrive and prioritize billing, login, and generation-blocking issues first. For most questions, email support is the fastest path because we can trace account activity, order details, and quiz generation logs in one place.
If your issue relates to a failed quiz, flashcard generation, duplicate charge, or refund eligibility, include as much context as possible in the first message. That shortens the support loop and helps us resolve the issue without going back and forth for missing details.