We're investigating the cause of various connection issues that are being reported to us, but here's some things you can do to help:
- Try rebooting your computer first. Often times, players' issues connecting to the server are caused by something on their own home network, such as their own computer.
- Try rebooting your router. Your router/modem connects your house to the internet, and if it's having issues, it can intermittently block certain traffic.
- Try running Minecraft from a different internet connection. Sometimes internet providers block certain video game connections because they don't like the extra strain on their network, so try from a friend's house if possible
If none of these help, please email us at
[email protected]. Include your in-game name, your IP address (the big blue text on
http://whatismyipaddress.com/ ), the operating system you are running, the Minecraft version you are running,
include "Connection Issues" in the subject, and:
- If you're on a PC, open 'Command Prompt' and type 'tracert mc.hypixel.net'. Copy-paste or screenshot the output of that, and include it in the email.
- If you're on Linux or a Mac, open 'Terminal' and type 'traceroute mc.hypixel.net'. Copy-paste the output of that, and include it in the email.
The traceroute should help me to determine if it's caused by something larger, like an internet provider being down, or if it's something on our end. I'll investigate each one of them and try to fix them, but, depending on how many I get,
I may not be able to reply to all of them. Keep trying to connect for the next few hours/days after that, as the issue may resolve itself. If it spontaneously starts working again, please reply to the email you sent and say that it spontaneously started working again.
Continue reading...