Customer service tips

Discover how you can infuse more empathy in customer service so your customers have a clear understanding that you're here to help.

[FREE PRINTABLE] Customer Service Workbook - Conscious Communications - Mary Shores - Sign Up to Download

From bringing in referrals to charging higher prices, high-quality customer service can mean the difference between a business that barely makes it by and a flourishing brand that consistently thrives. This guide covers thirteen ways to improve customer service in your business.

Want to skyrocket your CX? We investigate the most common power words for customer service, while also drawing attention to those which help to add value to contact centre conversations. What Are Power Words? Power words are words that we [&hellip.

Business success can often boil down to great customer service. These handy guide will have your surprising and delighting your customers, for that ongoing customer loyalty that can help a product based business grow. #smallbusinesses #retail #customerservice

10 Positive Phrases for Customer Service

Great leaders know how to connect with people and must train their employees to do the same. Connections are critical, yet many employees in sales and service lack the skills required to have a good conversation. Here is a step by step guide for making great customer connections. Leadership. Leadership skills. Sales skills. Customer service. Tips for managers. Customer experience.

Does your team have the problem-solving skills to handle difficult customer situations properly? Read this roadmap to get your team on the right path.

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.