Shipping policy

Orders are shipped within 3-5 business days (excluding holidays, weekends, or mandatory fishing trips). If we run out of a particular item, please be patient with us in getting it to you in a timely manner (Usually 5-6 weeks) We apologize for any delays or inconvenience (Sometimes the horses need breaks when delivering.)

Once an order has reached a certain point in its fulfillment process it cannot be edited or cancelled. As a result, order cancellation or modification requests are handled on a case-by-case basis. If your order must be modified or cancelled, please email support@ironoaktx.com as soon as possible and we will do our best to accommodate your request.

Once your order has been placed, you will receive an email notification with tracking info. Please understand that we are not responsible for delays in shipping once picked up by the carrier.

Any packages returned to Iron Oak Apparel Co. as a “Return To Sender” due to an incorrect shipping address will be subject to a $10 “Return To Sender” Fee to cover reshipment costs. The customer will be notified of the return by a customer care cowboy. The delivery address will be re-confirmed, and the “Return To Sender Fee” will be invoiced and be made payable through the original payment method.

 

INTERNATIONAL ORDERS

At this time we do not ship orders outside of the United States.  Our horses can’t make it that far!