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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,055 topics · Next page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,030 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 71 days ago
1,527 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,697 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,615 views
Hello there. Good evening. I already sent an email for itch.io support, but nobody has replied yet. I can't find my game...
started by badmedicinegames 32 minutes ago
8 views
No replies yet
Hi, I wanted to ask how long it usually takes on itch.io until a published game is indexed and can be found in "Most rec...
started by Color Party 5 hours ago
1 reply
19 views
If I get payment for my own game and have some $ on my Gross Revenue, can I just use it to directly buy a game from othe...
started by Adeptus7 2 hours ago
1 reply
19 views
I'm pretty much desperate at this point because I don't know why this is happening but I've been stuck trying to log in...
started by Feanixx 23 days ago Last page
23 replies
963 views
Out of curiosity, I filtered the Visual Novel genre by AI-generated. Many of the games that popped up have art that does...
started by storycircle 7 hours ago
4 replies
47 views
I can’t use RSS feeds (e.g. https://itch.io/games/top-rated/last-7-days.xml ) with my RSS Feeder anymore because Cloud...
started by bkhtrv 7 hours ago
11 views
No replies yet
I'm trying to set up a build pipeline to push builds to itch but I can't seem to get to log in to butler.... I'm on Wind...
started by Sharkbomb Studios 9 hours ago
1 reply
36 views
Hi everyone, im da guy that asked for aethel (even if is abandoned now) many months ago. i have officialy 13 years now...
started by Fucu99 11 hours ago
5 replies
40 views
Hey there, everyone! 👋 I’ve been having a big issue that’s preventing me from updating my old asset pages or uplo...
started by Aymen B 31 days ago
5 replies
164 views
quisiera pedir un reembolso del juego roxy dream mansion porfavor
started by eltacodriloo 1 day ago
1 reply
27 views
I literally can’t login in my itch app it always says Server error: HTTP 403 Forbidden for /login Doesn’t change if...
started by That_Guy135 26 days ago
1 reply
135 views
Hello, My game has been Public for more than 7 days, but it still does not appear in itch.io search results or browsing...
started by Yehshua Corps 23 days ago
17 replies
316 views
Hi! So I recently (8 days ago) published a game (Blue Princess) and a devlog post about its release, but no matter how h...
started by GoodGuyGames 2 days ago
16 replies
116 views
Having a strange issue where any Gif I try to post isn't being properly animated. I've tried to upload them on 2 diffire...
started by Phantom Cooper 64 days ago Last page
59 replies
4,899 views
Hello, I'm Winterchill, developer of Hot Moves – my first published game. It was published more than two months ago an...
started by Winterchill 2 days ago
2 replies
62 views
I've been refreshing waiting for like three days now lol and im starting to think its just not gonna happen :(
started by mysteriocriaturo 9 days ago
2 replies
91 views
I don't look around very much on this site except for browsing categories, but I'm having a really hard time trying to s...
started by TherronKeen 1 day ago
3 replies
42 views
Hi, my game is suddenly receiving multiple 1-star ratings from accounts created minutes ago. https://zealxy.itch.io/till...
started by Zeal 3 days ago
27 replies
280 views
It has been nearly one month and my nsfw game still remains deindexed. In the past, updates to my game caused it to be d...
started by NecwaiWorks 33 days ago
4 replies
186 views
I'm seeing some posts saying that games weren't actually taken down or banned and that no one brought forth proof of oth...
started by BondageBunny 5 days ago
5 replies
197 views