Refund policy

At JamaicaHerbal.com, we strive to provide the highest quality products and ensure your satisfaction with every purchase. However, we understand that circumstances may arise where you need to request a refund. This refund policy outlines the terms and conditions for obtaining a refund on our website in compliance with Google Shopping policies.

  1. Eligibility for Refunds:

1.1. Products Eligible for Refunds:

  • Damaged or defective products upon delivery.
  • Incorrect items shipped by our team.
  • Non-delivery of ordered items.

1.2. Products Not Eligible for Refunds:

  • Products that have been opened, used, or consumed.
  • Products with an expired shelf life.
  • Products purchased from third-party sellers through our platform. Please refer to the individual seller's refund policy.
  1. Refund Request Process:

2.1. Notify Us:

  • If you receive a damaged or defective product, or if the wrong item was shipped, please notify us within 48 hours of delivery by contacting our customer support team at [email protected] or through our website's contact form. Provide detailed information, including your order number, description of the issue, and any relevant supporting evidence (e.g., photos).

2.2. Return Authorization:

  • In some cases, we may request you to return the item(s) in question. We will provide you with a return authorization and instructions on how to proceed. Do not return any products without obtaining proper authorization.

2.3. Return Shipment:

  • If required, you will be responsible for securely packaging and shipping the item(s) back to us. We recommend using a trackable shipping service to ensure the safe return of the product(s). Any return shipping costs incurred will be reimbursed if the return is deemed eligible for a refund.
  1. Refund Resolution:

3.1. Evaluation Process:

  • Once we receive the returned item(s) or review the provided evidence, we will evaluate the claim and notify you of the refund status within a reasonable time frame. We may require additional information or clarification during this process.

3.2. Refund Timing:

  • If your refund request is approved, we will initiate a refund to your original payment method within 3-5 business days. Please note that the timing of the refund may vary depending on your payment provider.
  1. Customer Obligations:

4.1. Accurate Information:

  • To ensure a smooth refund process, it is your responsibility to provide accurate and up-to-date information, including your contact details and shipping address. Failure to do so may result in delays or issues with the refund process.

4.2. Return Shipping Costs:

  • If the refund request is approved and a return is required, you are responsible for the shipping costs associated with returning the item(s) unless otherwise stated or agreed upon.
  1. Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer support team at hello@jamaicaherbal.com. We are here to assist you and provide further clarification on the process.

Please note that this refund policy applies specifically to purchases made on JamaicaHerbal.com and may differ from refund policies on other platforms or marketplaces.

Last updated: 05/22/23