Use AI-Powered Goal Insights in Strategic Portfolio Management Learn how Strategic Portfolio Management (SPM) Goal Insights brings AI-powered visibility to goal management. Watch as the AI-powered ...

Manage Projects End-to-End with SPM Project Workspace Discover how Strategic Portfolio Management (SPM) Project Workspace unifies project managers, resource managers, and team members. See how proj...

New video: A hands-on walkthrough of ServiceNow's AI Agent Studio. We cover the prebuilt AI agents available for ITSM out of the box — incident triage, resolution planning, work plans, and self-ser...

Case Insights in Customer Service Management brings case context, customer context, trending topics, agentic triggers and critical account alerts together in one card on the case record page. This ...

A practical rule of thumb from ServiceNow's implementation guidance is to start with OOTB (out-of-the-box) Voice Agents wherever your use case matches one, and only build custom where there's a gen...