Refund policy

The customer has the right to refuse or request to exchange the purchased product within 14 days from the date of purchase. To do this, to the specified e-mail veikals@rdg.lv, please send the application in a free form, indicating the invoice No., the date of the order, the list of returned goods and the reason, if any. Address to our company – SIA “Creative Art Gallery”, see full details under contacts.

Only unused goods in the original packaging will be accepted for return. In order to exercise the 14-day right of withdrawal, the purchased product may be used to the extent necessary to establish its nature, characteristics and functioning, ie to the same extent as could be done by inspecting the product in a shop. If the goods have been used for purposes other than to determine their nature, characteristics and functioning, or if they show signs of use or wear, the Seller has the right to reduce the amount of the transfer based on the impairment of the goods.

All costs related to the return of goods are borne by the Customer, unless the goods are returned that do not match the ordered (for example, another product is shipped or the product is defective).

Upon receipt of the product and evaluation of its quality, the Seller undertakes to make a money transfer for the returned goods within 14 days. The money will be refunded to the account from which the payment was made at the time of purchase.